After looking at fire surrounds at local stores & not finding anything i wanted decided to look on line. So pleased i did as i found this company, plenty of choice in styles & all priced very reasonab... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Exceptional service alltogether. Tilly is extremely helpfull, the Oak Fire Surround was made to a very high standard and the delivery was quick & simple. The driver even gave me some guidance on fit... Zobacz więcej
Had my fireplace installed on Tuesday and all I can say is it’s beautiful. It’s exactly as it should be. It was installed professionally and with little to no fuss and I am so pleased. I would recomme... Zobacz więcej
Thanks to Tilly and co at Designer Fireplaces for making our purchase go smoothly. From the free samples to your helpful delivery driver, everything was taken care of. Our fire surround arrived much... Zobacz więcej
Informacje dotyczące firmy
O Designer Fireplaces
Napisane przez firmę
ENHANCE YOUR HOME WITH UNPARALLELED CRAFTSMANSHIP
Since our inception in the 90s, Designer Fireplaces has been at the forefront of crafting exquisite fireplaces that don’t just light up rooms but also live. Based in Birmingham, we began as a small workshop and have since evolved into one of the UK’s premier fireplace brands...
OUR JOURNEY: FROM HUMBLE BEGINNINGS TO A MARK OF EXCELLENCE
Our story, rooted in the vision of our founder, Mick, began in a modest Birmingham workshop. Mick’s passion for traditional woodwork and commitment to quality has been the cornerstone of our brand...
COMMITMENT TO QUALITY AND SUSTAINABILITY
At Designer Fireplaces, quality is more than a standard; it’s our legacy. We meticulously source sustainable materials, ensuring each piece is aesthetically pleasing and environmentally responsible...
INNOVATION MEETS TIMELESS DESIGN
While we respect and preserve traditional designs, our creative team constantly innovates and stays abreast of the latest interior design trends...
OUR VISION: TODAY AND BEYOND
Led by Mick and his family, Designer Fireplaces continues to be a family-run business where each member contributes to our vision of quality and excellence...
EXPERIENCE THE LEGACY OF DESIGNER FIREPLACES
We invite you to explore our range and become a part of our story - a story woven with passion, craftsmanship, and a commitment to excellence. Let Designer Fireplaces be more than a choice; let it be a legacy in your home.
Dane kontaktowe
Unit 29, Phoenix Industrial Estate, B70 0AY, West Bromwich, Zjednoczone Królestwo
- 0800 008 0199
- sales@fireplace.co.uk
- www.fireplace.co.uk
4,8
Doskonała
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good communication and brilliant product
13 grudnia 2024
Odpowiedź od Designer Fireplaces
Thank you so much Sharron !
Fireplace mantle
The mantle I ordered looks lovely, I haven't had it fitted yet but I'm sure once it's fitted it will look amazing.
13 grudnia 2024
Odpowiedź od Designer Fireplaces
Hi Julia,
Thank you very much for your review, glad you like your new mantel!
Great company
Tilly was really helpful when it came to answering my questions regarding the fitting.
The work was done to a high standard, and the fitter tuned up when he said he would.
Cannot fault the company.
9 grudnia 2024
Odpowiedź od Designer Fireplaces
Thank you for your kind review! We’re so glad to hear Tilly was able to help with your fitting questions and that you were happy with the quality of the work.
Service was excellent and the product was a perfect example of how air dried white oak should be used.…
Service was excellent and the product better than expected everything that you detailed and arrived as you said it would.
Thank you
3 grudnia 2024
Odpowiedź od Designer Fireplaces
Thank you so much for the great 5 start review Steve. It's been a pleasure.
All sorted with one phone call
All sorted with one phone call, exceptional quality of product including all fixings very quick delivery 48 hours later,.
Highly recommended
Brian
11 listopada 2024
Odpowiedź od Designer Fireplaces
Thank you, Brian, for your fantastic review! We're so glad to hear everything was sorted quickly and that you’re happy with the quality of the product and speedy delivery. Your recommendation means a lot to us.
Really pleased with the quality of our…
Really pleased with the quality of our oak shelf/beam. Easy to order, excellent communication and delivery. Thank you.
13 grudnia 2024
Odpowiedź od Designer Fireplaces
Hi Kate,
Thank you so much for this brilliant review!
Brilliant service delivered when they…
Brilliant service delivered when they said they would and within the time allocated.Would definitely recommend.
13 listopada 2024
Odpowiedź od Designer Fireplaces
Thank you for this glowing review Glynis!
Our new wooden beam was delivered fast…
Our new wooden beam was delivered fast and promptly, however since being installed we have an issue with a crack in the wood, I contacted Designer Fireplaces and they have offered to swap immediately I am very impressed with the customer service , and would use this company again without doubt.
12 grudnia 2024
Odpowiedź od Designer Fireplaces
Hi Andy,
Thank you for taking the time to share your feedback! Ensuring every customer is happy with their order is our top priority, so we’re delighted the replacement met your expectations. It’s great to hear you’re pleased with your new beam—if you need anything else, we’re always here to help!
Excellent product
Excellent contact with the firms sales and workshop enabled me to have a bespoke oak mantel. Delivery was fast and efficient.
Would recommend to anyone.
13 listopada 2024
Odpowiedź od Designer Fireplaces
We’re thrilled to hear you had a great experience working with our sales and workshop teams to create your bespoke oak mantel. It has been a pleasure Jeff, thank you once again.
Can’t recommend these guys enough
Can’t recommend these guys enough. Fantastic from beginning to end and the fireplace is perfect. Thanks for providing an excellent service.
7 grudnia 2024
Odpowiedź od Designer Fireplaces
Hi Catherine, thank you so much for your amazing review! We're thrilled to hear you're happy with your fireplace and the service you received from start to finish. Your recommendation means a lot to us.
Great product
Great product, looks as it did on the website, good communication from delivery driver too. Very happy with our purchase.
5 grudnia 2024
Odpowiedź od Designer Fireplaces
Thank you for your lovely review! We’re so pleased to hear you’re happy with your purchase and that it met your expectations.
Overall experience
Good communication throughout, a knowledgeable person on the customer Support desk when I had some questions.
Straight forward ordering process, and prompt delivery.
5 grudnia 2024
Odpowiedź od Designer Fireplaces
Thank you for your feedback! We're so glad to hear you found the communication clear and the ordering process straightforward.
Great customer service
Good range of products, competitive prices and Really good customer service.
14 listopada 2024
Odpowiedź od Designer Fireplaces
Hi Carol, thank you so much for this fantastic review!
Good quality product delivered and…
Good quality product delivered and carried to where we wanted it to be installed
22 listopada 2024
Odpowiedź od Designer Fireplaces
Thank you very much Michael for the 5 star review!
So pleased with our floating shelf
So pleased with our floating shelf! Great customer service as well. I ordered the shelf forgetting we would be away during delivery time. They kindly held on to it until we got home.
1 listopada 2024
Odpowiedź od Designer Fireplaces
We're really happy to hear you love your floating shelf. We always want to make things as easy as possible for our customers. Thank you Louise !
Odpowiedź od Designer Fireplaces
Thank you so much Craig for this great review!
Designer Fireplaces was very easy to deal with.…
Designer Fireplaces was very easy to deal with. All my enquires were answered straight away and with great knowledge.
The fire surround was delivered on time and the delivery guy gave all the fitting information and payment was easy. Nothing was rushed.
This was a first class service from start to finish.
Thank you.
18 października 2024
Odpowiedź od Designer Fireplaces
Thank you for your wonderful review! We're thrilled to hear you found our service efficient from start to finish.We truly appreciate your kind words.
Fast and efficient
Fast and efficient, sorted the issue of not receiving the samples with no hassle and we love our chunk of wood
13 listopada 2024
Odpowiedź od Designer Fireplaces
Hello Mr Bennett,
Thank you for your kind review! We’re pleased to hear that we could quickly and efficiently resolve the issue with your samples not arriving. It’s great to know you love your new mantel, and we hope it adds the perfect touch to your space!
Many Thanks,
Designer Fireplaces
Odpowiedź od Designer Fireplaces
Hi Clive,
Thank you for your 5 star review.
Many Thanks
Designer Fireplaces
Excellent service
Excellent service, the team was very helpful. On top of that the beam is beautiful, looks amazing and we've had good comments off family and friends.
7 września 2024
Odpowiedź od Designer Fireplaces
Hello Tracy,
Thank you for your lovely review! We’re delighted to hear that you found our service excellent and our team helpful. It’s fantastic to know that the beam has made such an impression and received compliments from your family and friends.
Many Thanks,
Designer Fireplaces
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.