Finnair Recenzje 

Under the European legislation EC 261, passengers are entitled to receive up to €600 flight cancellation compensation. When Finnair cancelled my flight at the gates on 14 of Sep, 2024 (despite having extra seats in the business class, we saw it on the staff screens), they said the compensation would be provided. To get that, I had to spend weeks unnecessarily talking with a Finnair bot who would not allow me to escalate the case to a real customer support representative. When it finally happened, real customer support kept closing my case without a resolution. And then Finnair's case system had bugs that prevented me from logging into the system and providing the info needed for the refund. So I had to go through the bot again. Overall, it took 2 months back and forth with Customer Support & Bot in order to get a refund of €100. My recommendation is to avoid Finnair, and if possible, use other means of transport - like trains, ferries, etc. - much less stressful.

Rubbish airline do not book they scammed me and when I had ti cancel took 70% of my purchase price even though I give 6mth notice absolutely outrageous airline

Virkelig dårlig service
Vi rejser 2 personer, den ene er en meget høj person, så vi betaler ekstra for at få plads ved nødudgangene hvor der er mere benplads, men personalet rykker rundt på pladserne, så vi får ikke de pladser, men selskabet vil heller ikke refundere det ekstra vi har betalt, de mener at de har ret til at gøre det hvis de finder det nødvendigt, men en anden kunne godt få plads der, det er bare ikke i orden at man betaler for noget og så ikke får det eller får beløbet retur.
VIRKELIG ringe service

Never ever Finnair igen :(

🚫🚫WARNING, DONT FLY WITH FINNAIR🚫🚫

If there were an option to give 0*’s I would.
My poor son's flights to and from Finland via Heathrow were both cancelled out of the blue, in the timeframe when he was already at the airport. I have never known such a cowboy company as the outrageously incompetent company FINNAIR, cancelled flights, Noone ever around to offer any help, NO food or accommodation vouchers, no apologies, NO information from a human being, live chat that makes you wait for hours before anyone from live chat will talk to yoy. NOTHING
IF THIS REVIEW HELPS ANYONE TO CHANGE DFLIGHT CONOANIES THEN MY REVIEW HAS HELPED.
NOW THE MONTHS IF GRULLING MONTHS OVER EMAILS TO GET SOME KIND OF REFUND, because none of the phone number get you through to someone who is competent in their job.
⛔ DONT FLY WITH FINNAIR. IT WOULD BE EASIER TO WALK TO FINLAND⛔ 🤬🤬🤬🤬

I traveled Swiss to India via Helsinki and India to Swiss but my laggage are damaged and fully washed I share some images here . Not accept that type of experience.

Cancellation Insurance That Fails When You Actually Need It

This has been an extremely disappointing and frankly unacceptable experience with Finnair.

My daughter purchased cancellation insurance in good faith to ensure she would be protected in the event of serious and unforeseen circumstances. Before their planned trip to Japan, her boyfriend’s father suddenly passed away. Due to this tragic death in the immediate family, they had no choice but to cancel the trip.

All required documentation, including official proof of death, was submitted.

Despite this, Finnair has refused to issue a full refund. Out of the total amount paid for the tickets, only approximately 1,700 DKK has been refunded — a negligible portion of the overall cost.

It raises a very serious question: What is the actual purpose of selling cancellation insurance if it does not cover the death of an immediate family member?

At a time of grief and emotional stress, customers should not have to argue over basic coverage. The handling of this case has felt rigid, technical, and entirely lacking in compassion. The communication has provided no meaningful explanation that justifies why this situation does not qualify for full reimbursement.

This experience leaves us with the clear impression that the insurance product offers far less protection than customers are led to believe.

We trusted Finnair. That trust has been severely damaged.

I strongly advise others to thoroughly examine the insurance terms and consider alternative coverage before booking.

Very disappointing.

Just done two sets of return flights with Finnair from Manchester to Helsinki with transfers to Kittali. All flights were on time or early. Planes were quite spacious compared to many economy airlines. Staff were lovely, free blueberry juice is a nice touch. Luggage on onward destinations is transferred on for you smoothly and efficiently. Cabin allowance is good.
One star knocked off for a rude gate staff member at Kitalli on the way back but otherwise we thought this airline was brilliant.
Only improvement could be allocating family seats so we could sit away from them as the Helsinki legs of our flights were ruined on both occasions by appallingly behaved children.

Leute achtet auf Größe und Gewicht beim Handgepäck. Ich fliege heute das vierte Mal mit Finnair und habe immer meinen Package dabei. Zuerst von Kuusamo nach Helsinki in einer Propellermaschine (!) dann von Helsinki nach Frankfurt in einem Airbus. Heute Morgen um 7:00 Uhr beim Boarding war mein Rucksack auf einmal zu groß …. 😡alle meine Einwände halfen nicht. Ich musste 60€ bezahlen für ein Gepäckstück, dass ich immer als Handgepäck mit mir führe… unglaublich und meiner Meinung nach reine Schikane. Nach dazu, weil ich am Vortag von Kuusamo mit einer Propellermaschine geflogen bin und mein Package anstandslos durch ging. Diese……. Mitarbeiterin war sowas von hochnäsig und arrogant, unglaublich und echt schade wenn zahlende Fluggäste so behandelt werden ( noch dazu sind die Flüge ja nicht gerade ein Schnäppchen) 🙁

My worst flight ever. If there's any alternative flights, I will never choose Finnair again for business travel.

Vi havde booked tur-retur Tokyo med Finnair for et ophold i Japan på 3 måneder - men da vi pludselig løb ind i behov for øjeblikkelig operation, forsøgte vi at benytte os af en tidligere af Finnair meddelt mulighed for at ændre på retur flyveturen, hvis vi gjorde det inden afgangstidspunktet.
MEN - NEJ - nu var det så pludselig umuligt at ændre retur flyveturen, hvis vi ikke benyttede den oprindeligt planlagte ud-tur.
Vi forsøgte at gøre Finnair begribelig, at de netop ved at gøre det muligt for os at bruge en ændret retur-flyvetur, ville dels beholde os som kunder - og dels tjene ekstra penge på os, da vi var nødt til at booke en ny afgangstur.
Så - book aldrig med Finnair - FOR MAN KAN IKKE STOLE PÅ, HVAD DE OPLYSER, INDEN MAN BOOKER.

You should absolutely avoid this airline! They changed my departure times the day before the flight which no longer worked for me. But would not book me on a different flight. Although there were several flights with seats available. I had to purchase a completely new 400 euros flight!!! Absolutely no help from the costumer service.

We took a business flight for myself and my wife from Australia to UK. Stopping in Hongkong and Helsinki. On the return journey while waiting in London the flight to Helsinki was delayed 2hrs due to an issue with the plane luggage hold door not closing. At check-in we were told the connecting flight would wait. So we took the flight. We arrived at Helsinki without a single person to meet us and the airport was basically closed. We got an email stating that the connecting flight had departed. We were to be delayed 24hrs and a flight to Japan would leave the next day. My wife didn't have a visa for leaving the airport as the hotel required leaving through customs. It was 12 midnight and no one to speak with. A number of other passengers had the same issue. So we were forced to wait in the airport for 6hrs until the business lounge opened up and at 7.00am the onward flight centre opened up. At the onward flight just got told nothing we can do and handed a customer complaint card. What is so frustrating is that they informed us the connecting flight would not leave without us after we had boarded the plane. If we had known that we could have stayed in London and caught the next available flight with no issue. Instead it took us 52hrs to get home stuck in airports. Then when we arrived they lost one of our bags and another one was damaged with a big dent and the wheel ripped off. As they re-directed the flight with Qantas we were told the damage to the bag was Qantas problem not Finnair. Qantas told us they "Don't refund for damaged wheels" and told us to contact Finnair. Just bucked from one to the other. Customer service during the flight and after was none existent. Everything is done through chats on there website. After filling in forms and wasting more of our time they responded with sorry not our fault. The EU compensation we applied for was refused as it was considered "extraordinary circumstances". They gave a different reason something about plane rotation whatever than means. Nothing about the damaged luggage. The they made a big deal of being generous by offering us a $150 Euro voucher for Finnair. Completely useless and we will never fly with them again. Completely uncaring and the worst customer service ever. They even told us the response would be weeks because they were receiving so many complaints. No surprise there. Even the business flight itself was below average. Food sucked. The only positive was the new bucket seats were good for sleeping. Stay away and don't waste your money. So many much better airlines around.

Very disappointed in Finnair. Our flight was cancelled and we experienced a major delay on the new flight, causing extra costs that we had to pay out of pocket --> >600 euro. Under EU passenger rights, these expenses should be reimbursed, yet Finnair keeps refusing compensation. Think twice before flying Finnair.

Always late, always off schedule. Planning is impossible.

Finnair is an effecient airline with quality planes but is not trustworthy. Read the fine print or get cheated. They will tell you one thing, but it's not as it seemed. They will not only not refund your ticket but will not let you change the flight and use credit. Not reasonable or customer-friendly. I flew them many times - fly very often for work, including around the Nordics - but will not again.

Unglaublich schlechtes Service! Bin mit einem Freund seit Samstag in der Früh unterwegs und heute Montag noch immer nicht am Reiseziel , den Lofoten. Unser Flug konnte erst nicht in Tromsö wegen Schlechtwetter landen und flog zurück nach Rovaniemi. Gut das Wetter kann man nicht beeinflussen, aber was danach passiert ist- liegt einzig am nicht vorhandenem Service von Finnair. Wir wurden Stundenlang ohne Info gelassen. Über die Hotline konnten wir erst nach mehrmaligen Versuchen jemand erreichen- dann war die einzige Lösung- wir sollen auf eine email mit weiteren Infos warten. Sechs Stunden später - dann die Mail. Am späten Abend ging es dann schliesslich nach Tromsö. Unsere Koffer sind seid dem verschwunden. Um Hotel und Verlust Meldung der Koffer konnten wir uns alleine kümmern- da kein Service Personal von Finnair vor Ort war und das Helplinepersonal uns erklärt hat, dafür seien sie nicht zuständig. Auch haben wir keine Infos über genauen Ablauf der Kostenübernahme des Hotels erhalten. Heute am Montag den 23.2.2026 erhielten wir gleich noch die email, dass unser Anschlussflug nach Bodo Verspätung hat- womit klar war dass wir den Flug von Bodo nach Leknes kaum erreichen können. Deshalb wieder Finnair angerufen- diese erklären sich für nicht zu ständig- da der Weiterflug über Wileroe erfolgt ( gebucht haben wir alles über Finnair) . Wideroe haben wir erst nach erfolglosen Telefonversuchen per Mail erreicht. Von diesen erhielten wir zumindest eine Antwort, dass sie sich wenn wir den Anschlussflug verpassen, um eine Umbuchung oder ein Hotel kümmern werden. Nun sitzen wir in Tromsö und schauen wie weit wir heute noch kommen werden….Finnair lässt uns hier komplett alleine stehen, keiner ist zuständig, keiner bietet eine adäquate Lösung an. Wir haben 24 Stunden Verspätung und keine Koffer. Diese Airline hat uns den Urlaub komplett zunichte gemacht…..Nie wieder Finnair!!!!

Aldrig mer, totalt ignorerad när jag hade ryggskott och bad om hjälp på flyget

Pocos días antes del vuelo nos dijeron que cambiásemos gratuitamente el vuelo por una huelga. No nos devolvieron el dinero del cambio y tras reclamar nos dieron la razón pero no nos lo han devuelto.

They have the worst customer service, almost nonexistent. They've had many strikes over the year and if thats how they treat their employees, they wont treat you any better. They charge outrages prices but offer service worse than low cost carriers. Their customer service representatives are hard to reach and extremely rude. I would suggest doing a lot of research before booking anything with Finnair. Besides flying the plane, everything else will be done by you. Do not trust their website and do not trust Finnair. Very disappointing as Finlands national flag carrier. Boarding a different airline and having a layover is better than flying direct with Finnair.

Fin flyvetur, men med et par forbedringsmuligheder!

Selv flyvningen og personalet fungerer fint.

Jeres online kundeservice er elendig. Få lavet et nummersystem med en forventet tid, så man som kunde ikke skal spilde timer for at finde ud af, at nu havde det været ens tur for 10 min siden.

Ombooking af billetter gik fint. Naturligvis mod et lille gebyr.

Bagagen var forsinket, men blev leveret på hjemadressen dagen efter. Fin service.

Bagagen var beskadiget på hjemtransporten. Nu håber jeg så, at Finnair også kan finde ud af at erstatte det, de (eller lufthavnen) har ødelagt undervejs.