Finnair Recenzje 

Man kann auf einem Finnair Flug Monition für Gewehre mitnehmen von bis zu 5 kg. Aber wenn du 100 gr Haarspray mitnimmst wird dein Koffer gefilzt, mit einem Aufkleber verschandelt und meine Heizkissen, die ich in Finnland gekauft hatte wurden auch entwendet. Sorry ihr habt nicht mehr alle Tassen im Schrank. Leider nicht zu empfehlen für normale Europäer. Eher was für Barbaren

Har booket en rejse til Perth, og hjem fram Brisbane
Først ændret finnair hjemflyvningen så jeg ankommer en dag hjem før jeg skulle, og Og mister en dag i Brisbane. og nu har finnair så ændret nedrejsen, så jeg har et stop i Hongkong på 29t,OG DERAF KOMMER 24 TIMER SENER END PLANLAGT og de vil ikke ændre på dette, selv efter kommikation , SÅ MEGET DÅRLIGT. SÅ ALDRIG FLYVE MED FINNAIRR IGEN. UTROLIG KUNDESERVICE

A little update, After a little wait at customs service, and after explaining what the problem was, I was told very firmly that changes had to go through the travel agent for changes, and Finnair could not give a reason for the flight change, which gave 29 hours of transfer time instead of 5. just a lot of gossip about what Finnair's policy was. But I then got hold of the travel agent and they changed the ticket back to what it was before Finnair changed it for no reason, The return trip is still a whole different matter, Finnair says it can't change due to flight cancellations, and but all flights from Brisbane still fly at the same times with the same flight number as when the tickets were booked. SO MY ADVICE TO EVERYONE AVOID FINNAIR WHEN BOOKING FLIGHTS, AS THEY ARE NOT FOR THE PASSENGERS, BUT IT IS THE PASSENGERS WHO ARE FOR THIS BAD AIRLINE

⁸I purchased a ticket online from Helsinki to Amsterdam for 15th of februari. Due to a bug on their website you are able to put as many names with spaces in the first name text box divided by a space as you want. However, when you do this it will take the second name entry as your last name and ignores your real last name which you entered in the "last name" textbox. They do this on purpose so they can charge you 35 euros for the name change at the airport. They have been aware of this bug for a very long time (several people have pointed it out to them, including me, but they refuse to fix it because it generates money.) Because the true last name is now missing, you are then blocked from online services, including seat change and check in. This is borderline theft and they are aware of it. But due to this 'setup' they can blame the user and claim they did nothing wrong.

Customer service really the worst (including web automation & upgrade "automation")

damaged bag! never go a response to inquiry Nr. ZRHAY11159!! What a bad client service! never again!

Ich habe ausschliesslich positive Erfahrungen mit Finnair gemacht. Von Helsinki nach Seoul und zurück kam ich pünktlich und komfortabel. Die Flugbegleiter waren super freundlich und zuvorkommend. Danke Finnair :)

Single flight is fine, but had tranfer flights to and from bangkok thru Helsinki and both times terrible experience. Transfer window was only 50min, with first one being only 30mins due to plane being late, and transfer gate was on the furthers oposite side of helsinki airport! First time i ran for like 20 mins with all my gear, but figured they would just wait for me to board. No dice! They closed the gate and were departing without me! And looked shocked to see me! They said i didnt board my plane from Lithuania! Even tho i was in Helsinki!!! Thankfully they boarded me still after some phone calls and 20min wait. But had i been 1 min later, the plane would have departed without me. On way back, i was paranoid of the same situation so i also had to sprint thru entire airport with heavy bags, all sweaty, barely made it. And even though it was transfer, i had to do the whole security check and scan AGAIN! Which eas stressfull cause my bag was already full of duty free liquids!!!! Terrible organising, terrible planning, and i paid lremium for finnair tickets just to avoid all this hassle! Never again! Only giving 2 stars because planes themselves were quite nice, so would be unfair to give 1.

Worst flight experience ever!
I am a relatively frequent flyer. Finnair created a new experience.
Our guide brought us to the airfield of Tartu, Estonia on time. The captain of the plane had decided to leave early. No communication, no phonecall, no email.
Do you believe it?

Volo in ritardo, hostess scortesi, niente snack a bordo, bagaglio a mano imbarcato per un “random check”… mi hanno letteralmente spinto via dall’area imbarco perché protestavo con il fatto che su 200 passeggeri avessero requisito il mio bagaglio a mano. Pessmi

EInfach perfekt!!
Ich verstehe die vielen negativen Bewertungen nicht. (oder schreiben nur die mit schlechten Erfahrungen). Ich flog in einer Woche vier ml mit der Finnair und kann nur positives über die Flüge berichten. Sehr sehr pünktlich, das Personal sehr freundlich. Also ich kann die Fluglinie weiter empfehlen.

Finnair WIFI didn't work. Requested refund. Finnair referred me to a companion airline, British Airways, who handled another part of the flight. British Airways referred me back to Finnair, thereby completing the circle. Spent 30 days on this thus far.

I had a very disappointing experience with Finnair.
I purchased my flight tickets and paid $150 for checked baggage for both outbound and return flights. Everything was paid in full. Later, when I opened the Finnair app, the baggage was missing from my booking.
I contacted customer support and was told that baggage was visible in the system and that confirmation would be sent by email. Instead, I was suddenly asked to pay over $200 more, without any clear explanation. I refused, as I had already paid for seats and baggage.
After that, the agent started communicating aggressively and even threatened to cancel my tickets. I clearly stated that I did not agree to any cancellation. Despite this, my tickets were cancelled without my consent.
This is completely unacceptable and unfair. Finnair cancelled my flights due to an internal issue and unprofessional customer service behavior. I am extremely disappointed and frustrated and hope this review helps other customers be cautious.

Non sono solito scrivere recensioni, anzi non lo faccio praticamente mai.
Questa volta però mi sento in dovere di raccontare la mia esperienza con Finnair, perché non mi era mai capitato di trovare un comportamento così poco rispettoso da parte del personale di bordo.

Al di là dei continui ritardi (su 4 voli, tutti e 4 in ritardo di circa 2 ore e 40/50 minuti), ho avuto la netta sensazione che siano stati “calibrati” per restare appena sotto la soglia che permette di richiedere rimborsi o compensazioni. Una cosa davvero vergognosa.

Durante uno dei voli mi trovavo in bagno quando, probabilmente entrando in una zona di turbolenza, il comandante ha acceso il segnale delle cinture. A quel punto hanno bussato alla porta insistendo perché uscissi subito e tornassi al posto per allacciare la cintura.
Ora, capisco perfettamente le procedure di sicurezza e non mi piace stare in piedi durante le turbolenze, ma trovo assurdo e irrispettoso che qualcuno mi metta pressione senza sapere quale necessità io abbia in quel momento. Se una persona è in bagno è perché ne ha bisogno, punto. Ho finito quello che dovevo fare e poi sono tornato al mio posto.

Negli ultimi tempi viaggiare è già diventato più complicato del dovuto, ma qui si è arrivati a peggiorare anche ciò che dovrebbe essere semplice e piacevole. Come se non bastasse, mi hanno anche rovinato il bagaglio.

Spero sinceramente di non dover mai più volare con Finnair.

Finnair canceled my flight from Paris to Helsinki due to technical issues without offering a new ticket. Tickets have been refunded. However, they refused to refund my Ivalo Paris ticket for the return (which was part of another booking, as Finnair does not offer multi-route tickets). How am I supposed to come back if I can't go ?
Over the phone, they confirmed that they would refund me, but changed their mind a few weeks later by email, with no explanation, and then just abused the situation.
This is totally unacceptable. My friend traveling with me, with the same tickets, has been totally refunded for both her tickets.
I will never travel with Finnair ever again.

Surkeaa asiakaspalvelua. Laukkuni kadotettiin, asian edistymisestä ei tiedotettu mitään, asiakaspalvelusta ei vastattu ja korvausta syntyneistä kuluista ei suoriteta.

Grösster Scam überhaupt und schlechter Kundenservice. Jeder sagt etwas anderes

Finnairin toiminta matkatavaroiden jäädessä koneesta on erittäin surkeaa, sillä:
1. Finnair ei tiedota asiakkaalle heti, että laukku on jäänyt koneesta.
2. Asiakas joutuu odottelemaan laukkuaan lentokentällä viimeiseen saapuvaan matkatavaraan asti ja tekemään "turhan" katoamisilmoituksen.
3. Finnair tekee itse poisjääneestä laukusta digitaalisen katoamisilmoituksen, joka asiakkaan pitää täydentää varausnumerolla yms tiedoilla, jotka Finnairilla on jo kaikki tiedossa, VAIKKA LAUKKU EI OLE KADONNUT, VAAN FINNAIR ON VAIN JÄTTÄNYT SEN POIS TILANPUUTTEEN VUOKSI LENNOLTA!
4. Laukku toimitettiin kiitettävän nopeasti reilussa vuorokaudessa, mutta siihen mennessä oli aiheutunut:
- turhaa epätietoisuutta ja turha katoamisilmoitus kohteessa
- koko ryhmän bussikuljetus viivästyi vain, koska Finnair ei ilmoittanut tapahtuneesta, vaikka tiesi sen n.3h aiemmin.
- hermoja raastavaa turhaa paperisotaa ja erilaisten varaus- yms numeroiden etsintää vaikka Finnairilla on kaikki tiedot eikä edes matkatavarat olleet kateissa.
- matkan jälkeen sama rumba korvaushakemuksen kanssa. Varausnumero .... nimi... , vaikka Finnair tietää edelleen kaiken, paitsi aiheutuneet kulut.

Osaava lentoyhtiö olisi ilmoittanut lennon aikana tapahtuneen ja pyytänyt osoitteen, johon matkalaukut toimitetaan sekä lähettänyt esitäytetyn korvaushakemuksen sähköpostitse, johon matkustaja vain täydentäisi aiheutuneet kulunsa. ERITTÄIN HELPPOA KAIKILLE OSAPUOLILLE, NIIN MATKUSTAJALLE KUIN LENTOYHTIÖLLEKIN!

Wir hatten die Flüge im Dezember 2025 von Bangkok nach Sydney und zurück mit Finnair.
Super Flug, viel Platz - trotz Economy. Großes Entertainment Programm. Hervorragender Service durch das Personal und Reichhaltiges Menü. Es wurden auch stets Getränke serviert.
Wir waren echt begeistert.

Just following up on anold grievance where I booked a flight with my family to London for vacation before covid was a thing. Scheduled the flight early and was going to fly out in August. Covid changed everything and we had elderly family flying with us. The flights opened back up but we would have had to quarantine for 2 weeks on arrival in London negating any common sense to travel there. Was told over and over again to cancel within a couple days of the flight. I finally called the last couple days before the flight and was given a couple dates around christmas to reschedule. No other options were given and I could not reschedule on the dates that were provided as my children had school on those dates, and my parents and Inlaws were still weary of travel. As most of the party was out of town we all did not travel to the airport to contest, as we thought it to be futile after many discussions with the airline. More than $6,000 was taken from us and was, by their account, forfeit. I will never recommend or use this airline. They took advantage of the times to steal our money and vacation from us, offering little to no alternatives and no vouchers. The pandemic was abnormal and their idea that flights were running, at the time, on schedule so that they will force people to honor their commitments, no matter the circumstance or risk, was appalling. I will never recomend Finair so fly at your own risk. I told them at the time I will continue to leave bad feedback until I feal I've earned my money back. Been a while but I will continue to do so.
Nick

They lost my suitcase on a direct flight and then spent two weeks ignoring my claims. When I finally got it back, the lock was broken and items were missing. No apology, no compensation, just generic emails. They’ve lost all the 'premium' quality they used to have.