Finery Recenzje 

I ordered 3 dresses which I had to return , I understood I was responsible for return postage and would have £3.50 deducted from the refund -fair enough but when I received the refund ( which did take longer than average) it was more than £7 .After enquiring this I was told the extra was for ‘handling’ yet there was no mention of this in their terms . Future customers be aware , doubt if I’ll buy from them again.

Dress was ok but didn't fit well so I had to return it. I quite understand not being refunded the p&p but do not agree the additional £3.50 handling charge. They state this is for environmental impact reasons as well as the cost of repackaging the item. Well as an online business there is an environmental cost in sending the item out in the first place, which doesn't seem to be an issue. Plus as a clothes business, they should be prepared to absorb the cost of repressing items for the next customer as standard.

Also they don't answer their phones. Just leave you holding for 15 minutes then an automated voice says "I'm sorry there is no one available to take your call, please try later" and then the line goes dead. I tried ringing several times and never spoke to someone.

I ordered 2 dresses from Finnery one size 12 one size 14 both £39 each £78 in total
Unfortunately I had to return both of them as they didn't fit me.
I should have received a refund of £78 but I had £7.74 taken from my refund for postage and handling so I was told. I could perhaps except the postage but I've never heard of a handling charge before. I won't be shopping at Finnery again out of principle really

I’ve ordered from Finery several times, mixed bag really. Some really lovely things and some others where I was disappointed. I’m waiting now for a delivery but frustrated that I paid extra for next day delivery and it hasn’t been delivered and now I suspect it will be delivered on Monday probably after I’ve left, so a waste of money. Ordering from M&S is free so if it’s new things it’s better to order from them. I had a discount but with postage and not arriving in time, M&S would have been better. Nice size range and I think the things are nice quality.

The dress when received looked nothing like the picture.
Not only that, when I received the delivered dress the box had a big rip in it so that was not a good first impression.
The returns process was not easy and I got the impression they tried to make it as hard as possible so you gave up. Took over 5 attempts to get the return to work!
It took even longer to get my money back. Payment left my account straightaway but I had to wait 2 weeks to get my money back.
I so liked the dresses on this website but I’ll never order from Finery again.Avoid it’s too much hassle

Mrs Cook here I returned a dress that was too big to Finery in London on Monday for a refund of £24-50 by our local Royal Mail, nobody has been in touch to let me know that they've received it or not.Im a 74year old state pensioner and can't afford to lose this money. The order number is #FN218409 Aurena Navy Polka Dot Cotton Midi Sundress size 20. The bar code number for proof of posting is OT179651706GB. Hope you can help with this Trust pilot. I have emailed but no reply.

Check refund details before buying. Will not even do an exchange of same dress in different colour

Avoid this company !
Poor quality items - when you try to return via website it won’t work .
Frustrating to deal with - can’t speak to anyone . Poor customer care .
Will never use again

I will never buy from this company again. Returned two dresses. Received email 9th June saying received but money not being refunded for 10 days. Paid through Klarna so it is their money not mine. 2 weeks is a long time to wait when they get the money instantly. Won't be using them again
I have been told by Finery that they will ask the relevant team if they can process my refund
. They received the items on 9th June and they are only now asking the relevant team if they can issue a refund. It is now 17th June?

Bought a dress which came beautifully packaged but the dress was poorly made where the zip stuck out under the arm. Checked their returns policy before returning the item. Returned the item and was refunded less the delivery charge. The issue is not having the delivery charge returned,it is that they do not state clearly on their Returns Policy that this will not be refunded. Will in future purchase from Mark's and Spencer if I see something I like from Finery.

Bought 2 Marie Tea dresses from Finery, the quality and fit are amazing, very comfortable and flattering. They arrived in quick time and packed really well. Will be buying more in the future

So they use royal mail as a returns portal for customers yet RM don't recognise them as a trader they do business with, no address available for returns and u have to wait till they decide to get back to you.... No live chat no ability to contact them. I smell a rta . Looked up co.panies house who say they dissolved as a business in 2024. So who is selling Finery?

Good designed clothes and excellent value for money.
Much better prices than similar products.
Nice materials that wash well.

Well made, good size range, good wearable designs

Appalling customer service.
Order with missing items led to 9 emails back and forth…I felt my honesty was being questioned. Replies poorly written and quite bizarre!
Unwilling to replace the missing item and fulfil the order, even though still in stock.
They tell me they have now started a refund but an altogether unpleasant experience causing unnecessary distress. Really poor.

Not only was the garment I received about 10 inches too long, but a button had already fallen off in transit.
But the worst of all is how long they hang on to your money before refunding it. I'm still waiting!

I have read some of the Trust Pilot reviews for London Finery and was a bit worried by the negative ones, however having chased a velvet jumpsuit that I really wanted and had become out of stock in my size on QVC I realised that QVC used London Finery and i was able to purchase the jumpsuit in the colour and correct size, also I got 10% off with my bluelight code. The jumpsuit fitted perfectly and is so classy, I had a few compliments when wearing it. I have since ordered again. I haven't had to return anything as of yet, so I'm hoping if I did have to, that it will be straight forward. So far I'm loving the different classy clothes and I'm slightly addicted. I have noticed that some discount codes aren't available on sale items, only full priced.

Ordered a dress, spotted the seam of the collar was unstitched when I went to wear it. Returned it, in line with my consumer rights, only to be told that I had damaged the dress and their policy states that any faults have to be reported within five days. This is a breach not only of the Consumer Rights Act 2015 but of the Consumer Protection from Unfair Trading Regulations, 2008 since they are deliberately misleading me about my consumer rights. Utterly dreadful.

***Further update***
The telephone call I received was from Bradford, code 01274… iPhones don’t make up information! I returned the missed call, a female voicemail message says “Thank you for calling Ghost” then gives times the customer service team are available. Please do not contradict something that is fact. Also, both Finery & Ghost have far too many identical details on their websites (excluding clothes) to make it a coincidence. Read Ghost reviews on Trustpilot, it’s the same story as Finery. Clearly the companies are one & the same, different clothes, same ‘owner’.

***Update***
My refund has now been processed, great relief! But I’ve discovered something rather strange. This company, Finery, & Ghost (well known clothes company) are owned by none other than Touker Suleyman from Dragons Den fame.
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Non existent customer service…A nightmare company to contact. No one answers their phone but you do get to speak to someone after going through 3 different people. I believe they’re all in the same room but don’t want to talk to customers. The contact number is London but when they return your call it is from Bradford. What??? Not sure if I’ll receive a refund but I somehow doubt it! Certainly 10 days to refund a customer is far too long, makes one wonder what sort of company it is…definitely zero stars.

Do not order directly from this company if you are planning to return something! I like their clothes but always buy from their retailers like JL or M&S. This company has nonexistent customer service. Their return process doesn't work and nobody answering calls. The QR code on the invoice will redirect you to the ReBound system which can't recognise the order number. Time will run up because nobody is there to help you and you will be forced to keep unwanted clothes. It is the same strategy online scammers are using.