Finery Recenzje 

Double charged for returning my order. I paid the returns when requesting the return. Once my refund was returned to Finery & processed, they charged me another £3.95. Terrible double charging practice. Poor customer service. Messaged via email, web email & phone call. No response & no one picks up the phone. The phone cuts off before being answered. Been waiting since 1 Jan. Refund me & stop double charging for returns!

I would NEVER use this company again. Placed my order for a dress showing in stock. They took my money. No dress arrived. Tried to chase it up with them but the email address for customer services just bounces back all the time and you can't get through by phone either. They've just updated my order status to cancelled (by them, not me) so I'm assuming they've run out of stock. No refund has yet been issued. I would seriously suggest you avoid ordering from Finery London. Wish I'd read the other reviews before I did

You asked for more information which I tried to send you but unsurprisingly I've not been able to contact you directly. You need to get your email sorted pronto and perhaps you could employ someone to answer your phone 🤷
Order no FN246399

Deplorable service. You can’t email as your email has to meet their system ‘requirements’, you can’t call as you only get an automated message saying there is no-one to take your call. Now out of pocket for a dress I ordered on 4th January ‘26 and have not received.

ETA surprise surprise the dress has just turned up and what a state it is. I didn’t even open it out to try it on as it is that bad. It is black jersey and looks like it has been pressed with a bare iron, it’s a shocking mess. Now I have the painful process of returning it to get a refund.

ETA (again!) Unbelievable, I received the parcel today 15th January and as mentioned above I want to return it. The Finery returns portal has advised me I cannot return the item after 14th January. This company doesn’t appear to be legitimate going by the dreadful reviews

ETA answer to Finery’s reply … I got no reply to the photos I sent to your rep Fatimah and when I tried to email her after your reply my email again got the error message it didn’t meet your ‘requirements’. It’s maybe time to ask my bank to do a chargeback as this is getting ridiculous.

ETA yet again. I sent an email to Finery as per their reply and got the following message.

“ Your email couldn't be forwarded from (finery email address here) to another email address.
Security or policy settings at finerylondon.com have rejected your message.”

What do I need to do to get a refund for a dress that is not fit for purpose? Exasperating

I have been trying to phone Finery for days now. I keep getting a very short curt auto response saying 'no support agents are currently available to take your call' and cuts me off, doesn't even say your are in a queue or they are busy just nobody there! very poor even non existent customer service.

Don't buy from these people!! I should have read the reviews. The clothing is rubbish quality. I tried to return the items which they charge £3.50 to do so and they don't provide a qr code. They don't answer their phone, it will just cut you off and don't answer their emails. Save yourself the pain, don't do it!

The dress arrived but was faulty. It was velvet the nap on the front of the dress did not lie properly and therefore showed as marks.

Having ordered in plenty of time for Christmas, it is disappointing to find out that it takes several days from ordering to process the order. I was told by a customer service agent that it is a 48 hour turnaround before sending an order out,but that is not explicit on the website (the agent says that's on the website, it's not). Had it been, I wouldn't have ordered standard delivery. Having ordered standard delivery from other retailers around the same time and having got their deliveries virtually within 48 hours, this is pretty poor to be honest. I now have to find replacement presents and Finery London will miss out on revenue as I will be sending back for a refund.

had to pay to return the dresses - not happy! £3.50 out of pocket, won’t be ordering from here again

Really like FL products but was so disappointed to find that the only way I can send items back is by printing my own label - it’s irksome that returns aren’t free, but not providing the faculty to get the Post Office to print the label for me is ridiculous. This is the last time I’ll shop with FL directly- as others have said, I’ll go through third parties in future. V disappointed- would love to support a smaller business but it needs to be much easier.

Products ok. Customer service is shocking. Sent dress back on 27th Sep and on 22nd Oct still awaiting a refund. No one answers phone. Email address listed isn't real! Will not be buying from them again.

I've had 2 dresses from them. 1st one is lovely, sizing was good, delivery fine. 2nd one, they sent the wrong colour (their descriptions are blue flower and blue floral, so not entirely surprised), but when I tried to exchange, discovered they don't do exchanges, just returns, so I would have to re-buy the correct dress. Furthermore, they require a label to be printed, and I have no access to a printer (other companies do QR codes which is a much better idea) and the order comes up showing as 2 sizes smaller than I'd ordered, so I'm wondering if they'll query that if I send it back. All in all, an unsatisfactory experience.

I ordered a single dress from Finery but was very disappointed with both the product and the returns process. The dress was labelled as a size 12 but was oversized and much larger than a standard size 12, so I had no choice but to return it.

What frustrated me most was the lack of transparency about returns costs. I understood that the return would cost £3.50, but after sending the dress back I ended up £7.45 out of pocket once the initial delivery charge was withheld. This is not mentioned on the website

Buying clothing online is always a risk, and I always check a retailer’s returns policy before ordering. If I had known the true cost of returning, I would not have placed the order in the first place.

I feel misled by the way Finery presents its returns policy and won’t be ordering again. Shoppers should be aware that returning items can be more expensive than expected.

I had a family crisis which meant I missed the return window but the items are still for sale at the same price and they still will not take the return. So disappointed

Be aware of postage, return and restocking charges. Ordered 3 tops which were huge - returned for smaller size. Total postage costs £15.95. Emailed to query and was advised return fee of £3.95 and restocking fee of £3.50. This is not in T'C's and they couldn't show me where to find it - just kept telling me it was a new restocking fee and they were closing my case. Shocking customer service and a costly mistake - wont be buying from Finery again

Clothes are generally lovely and good value. Customer service is shocking. No response to emails, the phone line is constantly on 'try again later' and have been waiting for a refund for now 9 days after they received my goods back. I will not be shopping here again because this is a measure of how they view their customers.
*And please note generic response from Finery that hasn't even reflected my concern.
* Please note second response asking me to email when they haven't yet replied to my two previous emails or my Facebook Messenger!

I ordered some dresses as I have a party at the weekend and arranged priority delivery to a collection point but DPD have advised they were unable to deliver to the collection point yesterday and Finery have requested the parcel be returned to them. No communication about the delivery from Finery. First time buying from them and hugely disappointed. No customer services over the weekend to contact. I would avoid in future. Very poor customer services.

I purchased a skirt that was reduced. The item was certainly well tailored. I did not keep the item, since the waist was a little too tight - a bigger size, then the hip would be slightly loose. The small, single item was actually collected by Royal Mail from a post office on 1 August. The last notification received from Finery was 6 August, stating the item had been received by Finery and the refund would be within 10 days. I'm surprised a single item takes so long to process and refund. From Royal Mail collecting my drop-off on 1 August to today, 14 August, that's already 2 weeks. It's still another 2 days to wait within Finery's return policy. If I receive the refund tomorrow, then the entire return process is 14 days, 15 days will be Friday and 16 days will be Saturday and so on. To add, having paid £3.95 for DPD delivery, the return handling policy is also £3.50? It's a costly and lengthy affair and one I shall avoid in the future.

in my order, a red dress was worn with strong perfume smell. i returned the order. they refused to refund me that red dress because it is not a saleable condition. that was the exact condition when i received the dress.
big mistakes on my part to place an order with them.

I ordered 3 dresses which I had to return , I understood I was responsible for return postage and would have £3.50 deducted from the refund -fair enough but when I received the refund ( which did take longer than average) it was more than £7 .After enquiring this I was told the extra was for ‘handling’ yet there was no mention of this in their terms . Future customers be aware , doubt if I’ll buy from them again.