FILA Recenzje 

I ordered my shoes 12/14 it definitely took awhile but i did receive them yesterday 01/12 I'm just assuming they were backed up. I did reach out to customer service with no response back which had me nervous and frustrated but i just waited it out. My kids love the shoes as do I, but the wait was too long. I'll probably just order their shoes through a third party company so i know they'll get here faster next time.

Ordered on 12/17, and my item showed "in process" from that date until the beginning of January. I sent several emails with no response, and it wasn't until I opened up a claim with PayPal that my shoes were shipped the next day. I finally got them yesterday, but if it wasn't for the claim I have no doubt I still wouldn't have my stuff.

Ordered two items 12/11/22, they took my money and the product has still not arrived. No response to five inquiries, despite the automated email stating they will respond in 24-48 hours. Why isn’t BBB doing anything about this yet? They could at least require Fila to issue refunds to everyone.

I made a purchase a month ago and they don't answer my email and they don't return my payment.

Hi guys!
Still waiting for my refund since 20th December, order a jacket that was apparently delivered!!! And NO SUCH
ADDRESS!! I have emailed them 5 times same response! “When we get packag back to our mailing room we will refund money!!
Have yet not seen package and NO refund !! To be honest!! Few people did warn me not to deal with this company!! (fila) that had same experience few months ago!!

Placed an order in early december, It is now January and I have received no update regarding my order or why it hasn’t been shipped. Very unprofessional from FILA

Online order placed 12/14 with expectation of delivery by Christmas. Order "In-Process" still as of 1/5. I emailed customer service at least 4 times with no response. Customer service phone number is an endless hold as each day they are experiencing "an unusually high call volume". I tried the call back
cue the other day but no-one ever called back. I would like to know what the issue is with my order. Are the items out of stock and being sold anyway? Are they waiting for people to return similar
items so they can fulfill the order? The complete absence of customer assistance is very disappointing. I would like others to be aware of what could be considered fraudulent sales practices.

I put order in 12/3/2022, still don't have my order have sent numerous emails, and calls have gotten no response for any of them. NEVER AGAIN. The call recording repeat same thing over and over no matter if you wait 10 minutes or 1 hour.

If I could give a star to this company..... I've been waiting in cue for hours to get to a rep to ask for a claim number re the warranty of a product. Don't think I'll buy another Fila product.

Another of the FILA group still waiting for an order. Placed on 12/6. Today 1/4/23. Not shipped. No response to multiple emails, beyond a "case" has been created.
An order placed 3 days AFTER this order (one item) shipped and has been received. Must have been a mistake. If I ever receive this order, it will be my last. A simple reply beyond automated systems would have been helpful.

Ordered from fila.com 2 months ago. No sign of anything, not even an email saying it has been shipped. The order tracking feature on the website doesn't work and contacting customer service just auto-generates an Issue ID which is never followed up on.
It's crazy that fila are still posting on their social media pages as normal when the comments are all asking them to address this.

I have to push 1 star to make a comment. Is that because you wouldn't get any other wise??
I ordered the new white platform sneaker on Dec 9th 2022
They took my money, send email confirming that they got paid, email says your getting them on the 18th or 19th ....then nothing.
I ordered from some other place, unrelated to shoes, but they took 4 days ???? And I ordered from you days before that one.
Your emails are an insult, and that's when you answer. You don't address my concern as to where my dam shoes are.
I think it's illegal to advertise something for sale, take someone's money, making them think you have what they ordered.
When the truth is, you didn't have a pair of shoes for me when you took my money, did you??
I have to think I'm right or ide be wearing them instead of writing this pissy review. That will probably be ignored to.

Seen better days, bummed in Olympia Washington, Eileen Hoke

This has been a HORRIBLE company to deal with. I always order online but never from FILA and I will never order from them again. I ordered shoes on Dec. 10th for my mom on Christmas. 2 pairs of shoes. I did not get notification that the shoes were delivered until 12-29-22 at 8pm at night then when I went to retrieve the shoes they were stolen because they had actually been delivered at 10:41 AM. I have contacted customer service and sent an email and submitted a ticket to no avail. They have not been responsive and this has been the most horrible and frustrating experience ever.!!! Can customer service please respond and assist with my issue it is now
1-3-23 and still no response. I have been on hold with customer service for over an hour and when I ask to be put in the que for a call back they call back and hang up after one ring!!! This SUCKS!!! they are not professional at all!!!

Absolutely terrible experience here. I ordered a tracksuit from them on Dec. 11th. On Dec. 23rd I received an email from them that the pants of the tracksuit have been cancelled because they did not have stock.

I have been trying to get in contact with their customer service ever since then in order to cancel the rest of my order, as I obviously do not want half of a tracksuit. I emailed multiple times and waited hours on hold. I finally received an email today (Jan. 3rd) saying that they are refusing to cancel the rest of my order because "Once an order is placed, it cannot be canceled or amended". Extremely frustrating, as they are the reason why I need to cancel the rest of this order in the first place.

I will absolutely never order anything from Fila again after this experience, which is a shame, because I actually like their products.

Most of the customers have very similar complaints so why hasn't Fila stopped selling products that aren't available. Because that is what's happening here.
I am still waiting for 4 of 5 items ordered on Dec 7th.
My order also is still in the 'processing'stage.
I gave the benefit of the doubt that Fila is experiencing Holiday backlog. But this is ridiculous!
They proce$$ed the payment but cannot return my call(s) or answer my email(s)
Next step for me, BBB

I ordered 2 pairs of shoes from Fila.com on December 9, 2022. I called and emailed them on December 23, 2022 because I had not received a tracking number. My account was showing processing. I was on hold with the same looping message for 30+ minutes. The recording was saying that my wait would be 10 minutes. I finally opted for the call back. It took several hours to receive a call back. The representative was not helpful at all. She could not provide a tracking number nor an expected arrival date or a reason for the delay. I waited until 1/2/2023 and I still haven't received my order. I just filed a dispute for a refund. Please do not order from Fila.com

I’m very upset as well . After reading everyone’s reviews I see that we are all going thru the same issues and that’s a damn shame! I also ordered December 3rd for a hoodie and sweatpants as a gift and order is still I. The processing stage as well ! I’m not going to even bother calling customer service . How do I cancel the order because I do not see that option online

I've been having the same experience as a lot of the other people leaving reviews: Had an issue > Contact Customer Service > No Reply > Repeat. I've called twice and its the same thing every time: on hold for an hour or more listening to the same message and even pressing 1 to hold "my place in line" and still nothing. At this point I just want to cancel my order. This is no way to conduct business.