FCI London Recenzje 

705
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I love going to FCI to source and purchase luxury furnishings for my clients. They have a very wide range from many great quality brands. Ben and the rest of the team are amazing from beginning to e... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great , professional, knowledgeable an and passionate team. We bough an amazing coffee table . the experience was just cool , from chasing the right item for us ending with price agreement, delivery a... Zobacz więcej

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Oceniono na 1 z 5

Would give 0 stars if possible. Terrible company to deal with and rip off merchants. Director (Zuzar) not responding now and has failed to reply my last email dated 26th October 2020 (attached on goog... Zobacz więcej

Oceniono na 5 z 5

FCI staff all easy to deal with, knowledgeable and listen well. Sanjay helped us with sofas, day beds, bar stools, bed and foot stools, finishes, materials and alternative ideas. They offered... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep meblowy
  2. Sklep z meblami do sypialni
  3. Projektant wnętrz
  4. Sklep z przyborami kuchennymi
  5. Sklep z oświetleniem
  6. Sklep z meblami do salonu

Napisane przez firmę

If you're looking for quality contemporary furniture, FCI London is the place to start. Our team has been designing and selling contemporary furniture in London for over 40 years and we love what we do. Our 30,000 square foot showroom in North London showcases pieces from over 700 of the world's most exciting designers and brands, from luxury Italian furniture to European designer furniture, all under one roof. As London's largest luxury furniture showroom, FCI London brings together high quality sofas, fitted and walk-in wardrobes, designer kitchens, dining furniture, statement lighting and much more, sourced from the leading names in Italian and European design. Whether you're furnishing a single room or an entire property, our showroom gives you the chance to see, touch and compare pieces in person rather than guessing from a screen. We work with private clients and trade partners alike, including interior designers and architects, offering guidance and sourcing support for projects of every scale, from London apartments to homes across the UK and abroad. We're open 7 days a week. See you in the showroom.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

705 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(705)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Dreadful service

Dreadful service. Once they have your deposit they do not care about when they deliver, customer care or after sale. I am suing them for my money refund when they failed to deliver after 3 months of false promises.
Avoid at any cost. I buy furniture from all over the world, FCI is the worst supplier I have come across

17 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

A remarkably personal service

This was a remarkably personal experience. Designing the furniture with Shahnaz allowed us to customise the design to meet functional needs and aesthetic preferences. She was very helpful and communicative throughout the process, even making time for video calls, in-person meetings and design adjustments over email. The installation team led by Anatolie were super respectful and helpful - again with this willingness to adjust things on the day.

Price-point may be perceived as high, but when you see the quality of the product and consistently amazing service along the way, it makes sense.

Really nice to experience this standard of customer service.

18 listopada 2024
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for this. Shahnaz is a valued member of our expert design team and the willingness to work across video calls, in-person meetings and email adjustments to get the design exactly right reflects the level of personal involvement we expect from a genuinely bespoke service. The installation team's flexibility on the day, adjusting where needed without hesitation, is equally important and we are glad it came through. FCI London's expert interior design service operates across 30,000 sq ft and over 700 brands, and your observation on price point is a fair one; quality and consistency of this standard rarely come cheaply, and we are glad the experience justified it. We hope the result is everything the process promised.

Oceniono na 5 z 5

Gorgeous coffee table and great service

We visited FCI London and absolutely fell in love with the Naos Batis coffee table. The customer service was exceptional, especially from Andrei, who helped us customize the perfect piece. Communication was seamless from placing the order to delivery. The delivery team was professional, tidy, and even assembled the coffee table for us. I highly recommend FCI London for their outstanding service and beautiful products.

11 listopada 2024
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for the recommendation. A Naos Batis coffee table is a distinctive piece that rewards customisation, and working through those options with someone who knows the range properly makes a real difference to the final result. Andrei is a valued member of our expert design team and it is good to hear his guidance made the process feel seamless from first visit through to delivery. FCI London works directly with Naos across 30,000 sq ft and over 700 brands, and the professional, tidy assembly at the end is exactly the standard we hold our in-house team to. We hope the table is drawing admiration from everyone who sees it.

Oceniono na 5 z 5

5 Star service from start to finish and beyond.

We had the pleasure of purchasing a Franco Ferri Sofa from FCI. We had a very friendly, personable, knowledgeable and dedicated service delivery from Sanjay from the outset. Sanjay was the first to greet us with a welcoming smile and offer us his exceptional, and highly experienced assistance. At the time we were not sure what we were looking for, but Sanjay personally guided us through the showroom and vast variety of manufactures and their styles until, we found the sofa we loved. Sanjay and a colleague (I think his name was Manuel) helped us with choosing right the design, fabrics and measurements to suit our home. Nine weeks later our handmade Italian sofa was delivered with care within the timescale set out. We were able to negotiate a very good price too, which was a little over our budget, but worth every penny for the quality. A special mention for the lovely Kasia, the FCI Operations manager. Kasia delivered a very personal, understanding, knowledgable, and super friendly aftercare service, alongside the delivery staff who were also very helpful and friendly. We are super pleased with our purchase. The service and aftercare from FCI is fabulous and we will most definitely use FCI in the future.

1 grudnia 2023
Opinia niezależna
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Odpowiedź od FCI London

Thank you for such a thorough and generous account. Being guided patiently through a vast showroom without a fixed brief, until the right sofa reveals itself, is exactly the kind of unhurried service that makes a real difference to the outcome. Sanjay is a valued member of our expert design team and it is good to hear his warmth and expertise came through from the first greeting. A handmade Italian sofa delivered within the agreed timescale, negotiated to a price that felt fair for the quality, is the experience we aim to deliver consistently. FCI London carries London's largest display of luxury sofas across 30,000 sq ft and over 700 brands, and the aftercare that followed reflects the same standard throughout. We look forward to welcoming you back.

Oceniono na 5 z 5

The great service & products

The service was so good from the manager Ben and the furniture has been delivered in a perfect condition, and looks great.
I will definitely recommend this company.

16 września 2024
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for the recommendation. Ben is a valued member of our expert design team and it is good to hear his care came through from the showroom floor through to delivery in perfect condition. FCI London works across 30,000 sq ft and over 700 brands, and that standard of attentiveness at every stage is something we hold to consistently. We hope the furniture is looking exactly as it should.

Oceniono na 5 z 5

Great company to work with

Great company to work with - very knowledgeable about all products ; efficient and deliver on time
Will definitely be recommending and using again in the future
Thank you

9 września 2024
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for this, and for the recommendation. Knowledgeable, efficient and delivering on time are three things that should always arrive together, and we are glad they did consistently. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and that standard of care is something we hold to at every touchpoint. We look forward to welcoming you back.

Oceniono na 5 z 5

Super company for quality modern products

I visited the showroom before ordering a special piece of furniture I had in mind. All staff were warm and friendly and helpful. The products in show were inspiring and top end. The prices seemed reasonable too! The personal service shown to me was excellent! I shall definitely revisit and highly recommend a look!

29 września 2024
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for the recommendation, and for taking the time to visit before committing. Seeing a special piece in the context of a properly curated showroom makes a real difference to the confidence of the final decision, and we are glad the visit delivered both inspiration and reassurance on pricing. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and that warm, unhurried personal service is something we hold to consistently. We look forward to welcoming you back.

Oceniono na 1 z 5

AVOID AT ANY COST

I have ordered furniture and TV Panel installation of around 30k£. Over last 4 months it has been a nightmare to deal with these guys. I am left with a damaged wall with 15 holes in it. Ordered a ceramic wall Panel. They visited my property more than 5-6 times and now they came and after drilling holes in the wall realised they don’t have screw , then they also said that TV should not be mounted on this ceramic wall as it can fall down …. No idea what’s going on … I am going to get my lawyers involved now.
Avoid these guys at any cost …. Same furniture’s are available from other retailers …

24 września 2024
Opinia niezależna
Oceniono na 5 z 5

It’s quite a while ago but I bought two…

It’s quite a while ago but I bought two beautiful Flos table lamps from FCI London. Sanjay gave us a very good price and when I went to collect them was surprised to see such a huge showroom, with so many high-end ranges of furniture and lighting. I will certainly be back.

21 grudnia 2023
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for taking the time to share this. Flos lighting rewards being seen in a properly curated environment, and a competitive price from someone who knows the range well makes the decision considerably easier. Sanjay is a valued member of our expert design team and we are glad the experience left a lasting impression. FCI London's 30,000 sq ft showroom brings together over 700 brands across furniture and lighting, and we look forward to welcoming you back whenever the next piece catches your eye.

Oceniono na 1 z 5

Ignored

I am a nice guy, always been professional. What does it mean when FCI emails me after applying for a job that they’ll email soon with details of ‘ ‘You will shortly be receiving an email with the position’s Remuneration Package, Benefits, and Application Form.’ But then don’t and block me on WhatsApp lolololo….

23 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service and…

Excellent customer service and communication to match the high end products. From visiting the showroom to having my amazing coffee table delivered and all the in between, I was delighted and impressed with this company! I would highly recommend them. Thanks team! :D

15 sierpnia 2024
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for the recommendation. Customer service and communication that genuinely match the quality of the products themselves is a standard we work hard to maintain at every touchpoint. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and we are glad the full experience from showroom visit through to delivery reflected that consistently. We hope the coffee table is looking exactly right in the space.

Oceniono na 5 z 5

Great selection and helpful sales team.

We knew what we wanted but the staff there was very welcoming and helpful. Throughout the ordering process, we were kept informed of progress regularly and a last minute glitch (not due to FCI) was well handled.

1 maja 2024
Opinia niezależna
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Odpowiedź od FCI London

Thank you for this. Handling a last minute glitch that was outside our control with calm efficiency is exactly the standard we hold ourselves to, and we are glad it was resolved without adding to your concerns. Regular communication throughout the ordering process is something we consider a basic courtesy rather than an extra. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and we are glad both the selection and the service came through clearly. We hope the pieces are settling in beautifully.

Oceniono na 5 z 5

I have purchased 2 beautiful bespoke…

I have purchased 2 beautiful bespoke rugs .
From the moment we stepped into the show Ricardo was welcoming and very knowledgeable, helpful.
Shital on accounts department was very efficient. We had regular updates re lead time . Delivery team were professional on time and very courteous.
It has been an excellent experience and I am very happy with the quality and accuracy.
Would be very happy to use team again.

25 lipca 2024
Opinia niezależna
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Odpowiedź od FCI London

Thank you for this. Bespoke rugs require a level of precision at every stage, from the initial selection through to the accuracy of the finished piece, and we are glad that held without exception throughout. Regular updates on lead time and a professional, courteous delivery team completing the process on time is exactly the standard we hold ourselves to. FCI London works across 30,000 sq ft and over 700 brands, and we are delighted both rugs have landed exactly as specified. We look forward to welcoming you back.

Oceniono na 5 z 5

Apart from the wide and comprehensive…

Apart from the wide and comprehensive furniture on show the salesperson, Irfan, who attended us was able to show us various options complying with our specific requirements from their library of catalogs helping us to select what we were looking for.
Impressive knowledge of products and their specifications

26 lipca 2023
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for this. Navigating a client through catalogues to find pieces that meet specific requirements demands genuine product knowledge rather than a surface familiarity with what is on the floor, and we are glad that depth came through clearly. FCI London brings together over 700 brands across 30,000 sq ft, and the breadth of that library is only useful when the team knows how to work with it effectively. We hope the pieces you selected are everything the specifications promised.

Oceniono na 5 z 5

Wow Where do I start …FCI well on first…

Where do I start … well on first finding FCI I was blown away and didn’t know how I didn’t know about this hidden gem before now… just walking into the showroom is breathtaking and I am into design and decorated many places over the years and know design and quality when I see it … absolutely stunning pieces for all rooms in a house with every sample known to mankind ready to see onsite so you can choose from glass type to colour to ceramics to stone marble to even stitching colours and styles so it becomes your own bespoke piece to your unique design and the service you get is second to none Rohan was so helpful and really knew his stuff even down to the CAD layout of each room and Prosecco as well … he designs many places and full of advice and was always fast to reply if I had any questions can’t praise him enough but everyone seemed very helpful in FCI wish I had found this place sooner .. very impressed and now I have the sofa of my dreams and made to measure everyone comes round just to see it and all who have seen ask me where I got it … and now have a a bed and side tables on order too… just can’t say enough about this place 10/10 👌🤩

23 marca 2024
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for this, and for such an enthusiastic account. A showroom that stops someone with years of design experience in their tracks is a meaningful endorsement, and we are glad the visit lived up to the moment of discovery. The depth of customisation available, from glass type and stone finish through to stitching colour, is precisely what allows a piece to feel entirely your own rather than simply selected. FCI London carries London's largest display of luxury sofas across 30,000 sq ft and over 700 brands, and a made-to-measure sofa that draws visitors from across the room is the best possible outcome. We look forward to delivering the bed and side tables to the same standard.

Oceniono na 5 z 5

A stroke of good fortune.

We were new to London and stumbled on FCI by chance. Good fortune for us as they had exactly what we were looking for, a table that was stylish and modern. The service was very friendly and efficient. Definitely go back if we are in the market for new furniture

20 czerwca 2023
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for this. Stumbling upon a 30,000 sq ft showroom carrying over 700 brands by chance is perhaps one of the more fortunate accidents the North Circular has to offer. Finding exactly the right table on a first visit, supported by friendly and efficient service, is the experience we aim to deliver to every client regardless of how they find us. FCI London looks forward to welcoming you back whenever the next piece is needed.

Oceniono na 5 z 5

1st Class service and huge choice of furniture

We had a very good experience dealing with FCI, Sanjay could have not been more helpful and spent considerable time with us making sure we bought exactly what we wanted. Along with the room designer he ensured that the rug and coffee tables we bought could be accommodated in our new property. Brilliant service, I would highly recommend paying a visit to the very large showroom with very helpful staff. We are delighted with the quality of the goods and the delivery chaps were also 1st class.

10 lutego 2024
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for the recommendation. Taking the time to work through a rug and coffee tables in the context of the actual room dimensions is exactly the kind of joined-up thinking that prevents costly mistakes, and we are glad Sanjay brought that care to the process. Sanjay is a valued member of our expert design team and it is good to hear his dedication came through so clearly. FCI London's 30,000 sq ft showroom brings together over 700 brands, and our excellent in-house delivery team ensuring the goods arrive in first class condition is the right way to complete the experience. We hope everything is sitting exactly as it should.

Oceniono na 5 z 5

Always a great and impecable service

Always a great and impecable service. The best in London.

7 czerwca 2024
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for this. Maintaining an impeccable standard consistently is something the whole team works hard to deliver, and we are glad it has come through without exception across every visit. FCI London's expert design team works across 30,000 sq ft and over 700 brands, and we look forward to welcoming you back before long.

Oceniono na 5 z 5

Behind a very average industrial facade…

Behind a very average industrial facade on the North Circular, it's a huge luxury furniture showroom with all the brands you need as a high-end interior designer or a client. I popped in as I needed a large wall mirror for a photoshoot the next day. Sales team helped me with finding exactly what I needed as ex-display. I will be back, thank you!

23 maja 2024
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for this. The North Circular exterior has never been the showroom's strongest first impression, but we have always felt what lies behind it makes the point rather effectively. Finding the right ex-display mirror at short notice for a next-day photoshoot requires both the range and the willingness to help quickly, and we are glad both were there when you needed them. FCI London's 30,000 sq ft showroom brings together over 700 brands, which makes it a genuinely useful resource for interior designers working to tight deadlines. We look forward to welcoming you back.

Oceniono na 5 z 5

An amazing array of furniture

An amazing array of furniture. We purchased a glass table and 8 chairs. Our experience was excellent from sale to delivery. Very impressed

15 czerwca 2023
Opinia niezależna
Logo FCI London

Odpowiedź od FCI London

Thank you for this. A glass table and eight chairs is a considered purchase that rewards being seen properly in person, and we are glad the experience from sale through to delivery matched the quality of the pieces themselves. FCI London brings together over 700 brands across 30,000 sq ft, which tends to make finding exactly the right combination considerably more achievable than searching elsewhere. We hope the set is looking exactly right in the room.

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