esteGrandeRecenzje 

679
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

İki gün önce esteGrande de saç ektirdim. Hazırlık, planlama, organizasyon ve komünikasyon problemsiz gerçekleştirildi. Mesut bey ve Orhan bey iki gün boyunca benim yanımda bulundular ve her sorumu cev... Zobacz więcej

Oceniono na 5 z 5

Pour ma deuxième greffe j'ai choisis estegrande, parce-que jai recu de bin commentaire de collège de travail. Ils avaient raison, cetais un service impeccable, le docteur etait présent pour moi tout a... Zobacz więcej

Oceniono na 5 z 5

Eşime uzun zamandır saç ekim operasyonu yapmak istiyorduk. Uzun araştırmalarımız sonucu Türkiye'de estegrandeyi bulduk. Belçika'dan yola çıkıp İstanbul'a geldik. Danışmanımız bütün süreç boyunca çok y... Zobacz więcej

Oceniono na 5 z 5

Ich habe meinen Verlobten zur Haartransplantation in Istanbul begleitet, der Service war gut und die Mitarbeiter alle sehr freundlich. Da es sein zweiter Termin war, kannte er das Prozedere bereits, a... Zobacz więcej

Informacje dotyczące firmy

  1. Klinika chirurgii plastycznej
  2. Szpital
  3. Grupa medyczna

Informacje przekazane przez różne źródła zewnętrzne

World who look for the best plastic surgery, hair & beard transplant, eye and dental treatments in Turkey.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

679 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(679)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 38

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Türkiyede deneyimleyip ingilteredeki…

Türkiyede deneyimleyip ingilteredeki arkadaslarıma tavsiye ettiğim ve hiç yanıltmadan tüm çevremden iyi geri dönüşler aldıgım..cok severek ve güvenerek her işlemi gönül ferahlığıyla yaptırabileceğiniz bir isimdir kendileri..
Tesekkürler💜

4 października 2024
Opinia niezależna
Oceniono na 1 z 5

I am writing to share my worst experience with Este Grande for my hair transplantation.

I am writing to share my dissatisfaction with the hair transplant procedure I underwent at Este Grande in February 2023, now 1 year and 7 months ago. My initial point of contact was Charlie, the medical consultant on WhatsApp, who was highly responsive before the surgery. However, Charlie disappeared immediately after the procedure, and there was no follow-up from anyone at the clinic. This lack of post-surgery communication was very disappointing.

I chose to undergo the procedure primarily to address the thinning areas on my crown and top of my head. I was assured that 3,800 to 4,000 grafts would be implanted to cover these areas effectively. However, post-surgery, it became evident that the grafts were not placed as promised. Despite contacting Charlie, he insisted that the areas were fully covered and assured me that results would be visible after eight months.

Although I diligently followed the aftercare instructions, including using the free one-month care package and purchasing an additional six-month package for $480, the results have been highly unsatisfactory. Despite adhering to the prescribed medication, hair spray, and shampoos, there has been no noticeable improvement, and my hair looks much the same as before the surgery.

Given my experience, I am left questioning the authenticity of the positive reviews on this platform. I do not recommend Este Grande for hair transplantation based on my disappointing experience.

1 lipca 2024
Opinia niezależna
Logo esteGrande

Odpowiedź od esteGrande

Hello Dear Mr Shaik,

Thank you for your comment. We checked our phone lines but we do not see any messages from yourself. Our support line number is 00905331347246 and it is available 7/24 so it is impossible to miss your messages since last year.

We can clearly confirm that there is nothing wrong with the surgery and, your existing hair continued falling down so you did not have a full hair yet. Your hair existing fall probably will continue so you may see less hair on the mentioned area next year. It is unfortunately not something esteGrande can interfere, since you did not know this information, you thought the transplanted grafts did not grow, which is not medically possible. If we had not added the new grafts, the bald area would be larger now since your hair fall is in progress. :(

This means you need a second or a third operation which is very natural. If your existing hair fall had stopped, you would have seen the grown hairs which have been transplanted. Transplanted graft numbers are always accurate and there is no reason for hair grafts not to grow up unless the patient uses harmful medicines or suffers from another illness or does not take care of the nee grafts. In your case, it is "EXISTING AND CONTINUING HAIR FALL"

Please kindly contact us via the number provided and our doctors will make a videocall and describe you the situation in a more detailed way.

Best Regards

Oceniono na 5 z 5

Hair transplant, great experience!

Great experience having a hair transplant. Everything was arranged for me apart from the flights. Very good communication and felt safe during the complete process! Very much looking forward to seeing the results. I went to this clinic as a friend used them a few years ago and his experience and results was fantastic! Thank you to all the team for the great treatment!

28 września 2024
Opinia niezależna
Oceniono na 5 z 5

Highly recommend EsteGrande!

This was my second visit to EsteGrande, my first being in 2020. The service back then was already excellent, but I was pleased to see that it’s improved even more this year.

The entire process is seamless, starting with an initial consultation on WhatsApp right through to the moment you arrive in Turkey and have the procedure done. Communication is clear, and all my questions were answered quickly and thoroughly. From airport pick-up to hotel arrangements, everything is well-organised, making the experience stress-free and straightforward.

Albert and the doctors were exceptional throughout my visit. They were not only friendly and professional but also genuinely cared about ensuring I felt comfortable and informed at every step. Their attention to detail and expertise were evident, and they went out of their way to make sure I was at ease.

Overall, I am very happy with the service so far and impressed by how things have improved since my first visit. I would highly recommend EsteGrande to anyone considering a hair transplant. Huge thanks to Albert and the whole team for their outstanding support!

25 września 2024
Opinia niezależna
Oceniono na 5 z 5

Hair transplantation at EsteGrande

Everything went smoothly. Albert was my main point of contact and guided me through the entire process, from airport transfer to surgery and post-operative care. It all went exceptionally well; the doctor and staff were incredibly kind and supportive. I would recommend this to everyone.

10 września 2024
Opinia niezależna
Oceniono na 5 z 5

So glad I took the jump and got my transplant!

Wanted my hair doing for a long time but was sceptical, my friend went over to Istanbul and used este grande 2 years ago and he had great results and said it was such a straight forwards and pain free procedure. So I took the jump and contacted Ryan via WhatsApp he sorted everything out for me all I had to do was book a flight and let him do the rest. 10 days post surgery I am sat back home with all scabs gone and pain free. So glad I finally got it done! Time to kick back and wait for it to grow out!

7 września 2024
Opinia niezależna
Oceniono na 5 z 5

EsteGrande were excellent

EsteGrande were excellent, transportation to and from both istanbul airports was organised for me, even with customs issues resulting in 1am exit from the airport I was escorted to my accommodation. The service surrounding the procedure was also excellent, making sure all efforts were made to satisfy my requests. And the surgical team were also very professional and visibly well educated and trained with the whole process.

9 września 2024
Opinia niezależna
Oceniono na 5 z 5

I would like to thank this great team…

I would like to thank this great team that welcomed me very well, it was a very pleasant experience, everyone was impeccable with me, I was accompanied by Ryan Nick who made me feel very comfortable and kindly explained all the processes. I recommend everyone

2 września 2024
Opinia niezależna
Oceniono na 5 z 5

Very professional attitude

I honestly appreciate the excellent professional services provided by the team of estegrande team, right from the initial consulting session to the post hair transplant session. Hair Transplant was carried in a very clean & hygienic environment. Hotel accommodation provided was also great. I always felt that I was in safe hands. Without any hesitation I would recommend this team. I wish good luck and please maintain this high quality professional approach.

19 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

The place to go for Hair Transplant.

Recently I made the decision to finally get my hair transplant.
After many years of deliberating I final took the plunge, I’d been to see many UK consultants and it was always just to out of reach for me, then a friend of a friend put me in contact with Michael at EsteGrande and within a matter of a few weeks I was booked and ready to go.

From start to finish and still now, I’ve been super impressed with these guys, Micheal reassured me about the processes, explaining via WhatsApp’s what happens, how I’d be looked after and how things will progress after the transplant. They also made me feel a million dollars on arriving, with VIP treatment and being looked after the whole time.
The transplant it’s self, was a crazy but great experience, the surgeon and his team were fantastic, super diligent, I was so impressed with the whole processes from arriving at the hospital to leaving was way above what I expected.
My hair is already starting to look great with loads of great compliments from friends and family so already given me a huge confidence boost…
To Micheal and his team… Thanks you so much!

2 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Very supportive from start to finish

Had a full head hair transplant with EsteGrande in Turkey. They were very supportive from start to finish and even now still check up on me. The whole experience has been great.

3 listopada 2023
Opinia niezależna
Logo esteGrande

Odpowiedź od esteGrande

Hello Dear Mr Marsh,

It is great to see your review. It has been around 3 years after we did your hair transplant, right?

You will always be one of our unforgettable patients.

Thank you so much😊

Best Regards,
esteGrande Customer Care Team

Oceniono na 5 z 5

Una gran experiencia

Una gran experiencia, Ryan muy atento y siempre dispuesto. El personal es muy amable.
En el hospital me brindaron la mejor atención, tengo algunos días de haberme realizado mi injerto capilar y ha sido todo de mi agrado. Lo súper recomiendo

19 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

It was a very comfortable experiance…

It was a very comfortable experiance for us both my husband and me. They are very proffesional and so kind thanks to your good job and hospitality:)

19 lipca 2024
Opinia niezależna
Logo esteGrande

Odpowiedź od esteGrande

Dear Miss Berru,

It was a pleasure to meet you and your husband. See you next time for your dental treatment, too. 🫶🏻

Best Regards

Oceniono na 1 z 5

Incompetent, liers, thief, deceivers

You people are liers, why are you people deceiving people.
First of all to your reply, I had no problem with my donor area. And secondly, No Doctolor has called me. One of your consultant called me that, I should come to Turkey for second operation, and that i won't pay anything. I told him, it wasn't my first OP, it my second already. So i asked him , do you want to tell me, I should do 3rd operation. The first and second have ruined my life. Where is the donor area for the 3rd transplant. You people have destroyed my donor area.
He couldn't author a word. He then told me, they will send me some Medicine, Derma stamp and coconut oil, in which i will use for my hair.
I told him Mr. Bruce has already told me to use that, since 4 months ago. And am using that and am not seeing any improvement. He then said. OK I will tell our Dr. to contact you. Since last week no one has called me.

Please my innocent people who want to do thier hair there. if anyone wants to see my donor area before the operation, I will definitely send my pictures and videos, to verify it yourself or send it to every hair transplant Doctor to prove if I had a problem with my donor area. They are telling a liar. Yes am an African, and every one will verify we have thick hairs. Why do you have to lair, and deceive innocent people. Please as i have already said, I will send my videos and pictures before to everyone who want to do thier hair transplant by esteGrande, to verify or decide for himself, or herself.

Secondly the area they did the transplant, is now worse. Why will I come and write something like that if is not true. What will I gain.

You people requited, before the hair transplant and after the hair transplant pictures and videos, although you people took several pictures before the operation, THINKING I had no proof of what I was talking about. I have sent all that to you. Now you people are in shock .
Remember,there is a God, who will pay, each one according to his works. Today maybe me, but do you people know what the future holds for telling a liar. Someone will also definitely do the something to you people. What goes around comes around. I hope you believe that.
I have decided to go on YouTube to show everyone how my hair look before and how it looks now.
I am very disappointed, angry, and sad. I have had 2 hair transplant with esteGrande. For you to accept the mistake what this company has done, you people are justifie yourself
and saying all sort of things. I came to you people, literally with little problem within my middle head. But now you people have destroyed my donor area, and the middle hair i had the little problem is also worse. I ended also buying your product shampoo and spray, thinking it will help. All was waste of money and rubbish.
I have all the pictures before and after. If I look at them, I always cry. Now I have to wear wings, and scarf to cover my hair because i can't go out without it. I look like a sick person.
They have destroyed me. I have consulted a skin doctor in Germany, Düsseldorf where i lived, in connection with my hair problem, they told me, I have to pray because esteGrande didn't do the transplant well. I contacted my consultant Mr. Bruch, he is out of words and apologising. I have wasted my time, life, and money for nothing. Absolute nothing. I will not advise anyone to go there. PLEASE DON'T BE A VICTIM!
Please if you want to know the truth of what i am saying never and ever give your experience after the transplant. Wait for the results. Because that was the reason why you want there. Not Vip Bus, not sleeping at what they called 5 star hotel, not calling you Madam or Sir. But the end results is what you need.
Because they will pressure you, yes, pressure you after the hair transplant to give your experience after the hair transplant.

If you don't believe me read all the messages, those who gave 5 stars, 99.9 percent was just after the hair transplant. I was a victim for don't doing my research well.
Don't waste your money, time, pain, and life for that. A word to a man is enough.
Be wise. Go SOMEWHERE ELSE!. THANKS

23 lipca 2024
Opinia niezależna
Logo esteGrande

Odpowiedź od esteGrande

Dear Ms Kwateng,

We are very surprised and sorry to hear that you have not been happy with the result of your hair transplant. We are also sorry to hear your insulting words against our brand. :(

Let us clarify. Your hair type is originally african and it is very thin. The hospital team did not give any harm to your donor area because your donor was insufficient from the beginning. The target was to fill your other areas. We just sent you your "before" photos from our archive and you can see we are right. Of course after the operation, the donor will have less density. We are always here to help you and find a way for trying our best to make you happy again, but please keep in mind that our brand is one of the most reputable pioneer in the market and of course trying to harm a brand reputation is illegal. Whatever happens, of course we will be more than happy to help you and our manager is already in touch with you.

In most of patients, 2 or 3 surgeries are necessary since the existing hairfall generally continues even if more grafts are transplanted. Taking care of the donor area after surgery is also very important. Overharvest is not the case here because if it had been overharvest, even after the surgery you could have understood it. We can check your just after surgery photos together from the archive if you like and it is a proof that there is no overharvest.

Our manager and doctor have just contacted you via whatsapp. We also checked your donor area photos before hair transplant in the archive and in the documents you signed before operation, it was also clearly stated that your donor area was not sufficient (you are getting angry when we say this but we can also send you our agent Bruce's chat that he clearly wrote "We will do our best for you.", which means we can improve the front density if you accept your donor area to be less dense. So, please do not accuse our medical team of it because it was clearly explained before the operation. Regarding threatening us to create youtube videos, we also have the right to sue regarding brand insult. So, instead of threatening our employees, please understand us that we are here to help you anytime.

Our doctor explained you all the steps which can be followed from now on and hopefully we can make you happy again.

Best Regards,
esteGrande Customer Care Team

Oceniono na 5 z 5

I had my operation 3 days ago

I had my operation 3 days ago. So far so good! Staff were very nice. Hotel and transportation was good. They allowed the no shave option which is what I wanted for work related reason which I was happy about.

Regarding the result I'm not sure how they will turn out. Looks like good coverage and not very much redness only at the doner area. Procedure took around 6-7 hours.

Minor things that could be improved. There wasn't a TV on so fairly boring lying on procedure for very long but ended up falling asleep. Chairs were a bit rusty which could do with some new ones. When getting the shampoo package there should be a service to ship items back to your country as bottles are too large to bring home.

Other then that very good experience overall.

13 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

From the beginning (informations…

From the beginning (informations asking) to the surgery, i had a very nice experience with este grande, especially with Ryan who help me choose thw right package for me. He was there the day of the surgery to make sure that i was confortable, i have a really good experiences because of him!!

10 lipca 2024
Opinia niezależna
Logo esteGrande

Odpowiedź od esteGrande

Dear Mr Fournier,

We would like to thank you for your kind comment.

It was a pleasure to meet you.

Whenever you need us, we will always be ready to help you during your post operation process.

Best Regards,
esteGrande Customer Care Team

Oceniono na 1 z 5

I travelled to Istanbul from Edinburgh…


I travelled to Istanbul from Edinburgh in February 2023 for my hair transplant. My initial dealings with Este Grande were great, they appeared professional and the reviews etc. online all seemed very positive apart from the odd couple which seemed out of the ordinary so i went with the majority and how wrong i was.

Where it all went wrong:
- when i arrived at the hotel after landing in Istanbul, albeit later than planned due to the plane being delayed in the air around the airport. This meant a delay in reaching the hotel. When checking in i was told my room had been cancelled and there was no rooms left. I called my advisor Nelly and we got it sorted but not before spending 2hours in the reception area waiting for a room.
- The day of the operation, i was told to be at the hospital for 2.15pm so was collected and made my way there. 4 -5 hours of sitting around later i was then taken through. This is when it all started to go wrong and the comments made by the few people who wrote negative feedback started to come true. The main person who dealt with the Anaesthetic etc. was an absolute monster of a human being, he should be in jail for his work ethic and malpractices. This started with him shaving my head, this was the most barbaric experience ever, it was like i was a piece of meat, he just had no idea or professionalism in anything he did, I have a scar on my head which was pouring with blood by the time he’d finished. Then came the anaesthetic, this guy used my head like a pin cushion and when i gave a groan out of pain, he and the other 4 or so people in the room all started to laugh and make fun of me, this did not stop him continually stabbing the needle into my head saying pain, pain, and them all laughing again, which i must admit is a very painful experience. I’m covered in tattoos and have sat through 6hours of tattooing, but 3-4mins of sitting through this butchers anaesthetic was torture and something no-one should have to endure. Once the hairs had been extracted from my donor area, again which was over harvested and I’m still suffering now but it is slowly growing back, i was told to turn over. At this point i told the person, whoever he was, that he making me very nervous and that I wasn’t happy and that I didn’t trust him, this seemed to resonate with him and my experience with him improved after that, unfortunately, the damage was already done.
- The other people in the room that helped with extraction, channeling and the transplant were not much better, there didn’t appear to be any care given around hygiene, so much so the girl who was channeling actually coughed on my head while she was working which i questioned but their English was terrible so was ignored.
- 6 or so hours later i was finished but all i wanted to do was get away and get home as quickly as possible. The remaining experience before i left, the hair washing and aftercare were all perfectly fine and i can;t fault them. But I’ll never go back.

20 months on, my head is still in pain. I was dealing with my contact Nelly who was very helpful throughout but I’ve now stopped conversing with her due to the issues I’m having and the only care i seem to get from them is about sending them pictures on a weekly basis as that’s all they are interested in.

To summarise, i would avoid this company like the plague, they are not professional, I’m not convinced the people working there have an medical experience and the main guy who does the bulk of the operation is as mentioned before a monster and should be in jail not a hospital.
I’ve actually written of the money that I’ve spent and whether the hair transplant is actually going to be a success as right now it doesn’t look or feel like there’s anything different other than my head being in a right old mess and the ongoing pain I’m in.

Please, if you do nothing else then read this and the other negative feedback reviews as this is the raw truth and people need to be warned and aware before letting this company impact your life, and not in a positive way.

8 sierpnia 2023
Opinia niezależna
Logo esteGrande

Odpowiedź od esteGrande

Dear Mr Anderson,

We are so sorry to hear about the negative experience you had.

Nelly was one of our medical consultants but she no longer works after marriage, but our post operation and main hotline is 7x24 active. We are available all the tine for our patients, we wish you contacted us via our hotline so we knew the problems and solve immediately.

Our manager now contacted you via whatsapp and he will do anything to make you feel happy again, because your happiness comes first for us all the time.

For the rest of the issues: regarding the hotel room, so we escalated the issue to the hotel management. Regarding the medical team's behaviours, we will investigate and give you all the feedbacks since this is not normal for esteGrande because all the medical team are professionals with more than 15 years experience in the hospital.

Unfortunately, shaving is usually necessary but of course if you felt bad about it, we could also have offered a no shave surgery but the number of grafts would be less.

Now, our manager will solve all the issues.

Best Regards,
esteGrande Customer Care Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej