Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
ELLIKER believes in connecting with nature and understanding it. We creatively observe and explore positive ways to engage with the outdoors. Our products are lightweight, functional and environmentally friendly allowing you to share these experiences.
ELLIKER Unit A, Oaktree Business Park, Limewood Court, LS14 1NF , Leeds, Zjednoczone Królestwo
3,8
7 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Been in contact with the customer service at Elliker twice, and both times they have been very quick to reply and extremely accommodating! Thank you very much for the help and I would definitely recommend Elliker to others.
Purchased an Elliker Short Sleeved shirt from John Lewis and although I love the design of the product, the stitching in the sleeve started to come apart after only a few weeks of wear.
I reached out to the brand via their website and they e mailed me back asking for pictures of the defect which I provided straight away.
I waited 4 days and didnt receive any update. I chased for an update to be told that “the Team” were unavailable because they were out at trade exhibitions and on photoshoots.
I was told that trying to get a hold of the team “ was a bit of a nightmare “
I explained that this was frustrating to me as an existing customer, it felt like the brand was prioritising the promotion of the brand and new customers whilst forgetting about their existing customers.
I was then told to return my shirt to John Lewis which I did.
Not a great experience with Elliker, which is a shame considering they are a fairly new brand that are entering a heavily saturated market.
An update to this is that brand have reached out to me and I am happy with their efforts to resolve the situation. Good to see !
Thanks.
Odpowiedź od ELLIKER
Hi Dave
First i would like to apologies, the service you have received here was not up to par. We should have dealt with this sooner.
This should have been a simple reply for you to register a return with John Lewis for a refund / replacement.
Faults are quite rare on our products and because the item was not bought from a third party the member of staff sought clarification from a manager on how to proceed which unfortunately was not responded to soon enough. I can only apologise for this and assure you that steps have been taken to make sure that such a delay will not happen again.
I will be in touch directly to see if there is anything further we can do to make this up to you.
Regards,
Richard Smith
Incredible customer service. I had an issue and they resolved it quickly and transparently. They went above and beyond and I can definitely say it’s the best customer service I’ve ever experienced!
Great quality gear, fast shipping and hassle-free service.
Not waterproof. Looks nice, has nicely designed pockets and is light but after half an hour in the rain my laptop case was wet through, my paper notebook was sodden and the clothes inside the main compartment also had water on them. I had to make a work presentation with water stained trousers on! If you're a fair weather walker/ cyclist then go ahead as they are nice to look at but otherwise avoid!
Odpowiedź od ELLIKER
Hi Ms Butterfly
Thanks for the kind words regarding the bag design.
We are very sorry the bag let you down in the rain. Our core fabric that we make the bags out of is 100% recycled polyester with a water-resistant, PFC/PFAS-free PU coating however the seams where the material meets can let in water in heavier downpours, which is what we think may have occurred here and led to your trousers incident.
We would recommend a rain cover for the bag for anyone who plans on taking them out in heavy downpours.
I have forwarded your feedback to design team, who have been looking into making improvements in these areas. Be assured any bags that are advertised as fully waterproof on our website will be.
Best, Team ELLIKER
I don’t currently own an Elliker product, as they don’t offer a bag that quite meets my specific needs. However, their customer service was excellent.
I reached out to ask if they had anything suitable, and they went above and beyond—sharing a series of photos in which they'd mirrored my needs, showing how their bags compared to what I was looking for. Importantly, at no point did they try to push or sell me something that wasn’t a perfect fit.
While I can’t comment on the products themselves, I can confidently say their customer service is first-rate. In my case, they were honest, helpful, and ultimately saved me from investing in something that wouldn’t have been quite right.
Odpowiedź od ELLIKER
Hi Dwayne,
Thank you so much for your review and for your kind feedback, we really appreciate it.
We're sorry you couldn't find the perfect bag! But your feedback has been noted and maybe in the future we'll have the perfect bag for you.
Best, Team ELLIKER
I had a problem with one of my bags because of some quality issues. But the customer service team helped me out swiftly and processed a refund without even asking for the bag back! I really like their bags and designs, but now I also really like their customer service!
Thanks Elliker
Odpowiedź od ELLIKER
Hi there, thank you so much for taking the time to leave us a review. We really appreciate it.
We're so glad to hear you had a great experience with our customer service team who solved the issue for you.
Best, Team ELLIKER
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