eFaucets.com Recenzje 

1297
•
Wynik TrustScore: 1.5 na 5

1,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Ordered a Kohler medicine cabinet sold by eFaucet through Amazon. (eFaucet the original company no longer exists.) Came broken. I packed it up, took it to UPS with an Amazon label, and was told I'd... Zobacz więcej

Oceniono na 1 z 5

Bought a Rinnai tankless hot water heater from them via amazon. Doesn't work consistently. 3 different plumbers looked at it and got on the phone with Rinnai support ti no avail. Efaucet directs you t... Zobacz więcej

Oceniono na 2 z 5

I ordered the Kraus stainless steel sink. Upon arrival and subsequent install, I realized the bottom grid was missing from the box (similar to many other reviews). I have sent four messages asking... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

It was shipped in a box that was smaller than the item's manufactures box which created the outer box to rip and expose the product in shipping. Luckily no damage occurred because UPS must have retap... Zobacz więcej

Informacje dotyczące firmy

  1. Projektant łazienek
  2. również w kategorii:
  3. Hydraulik
  4. Sklep meblowy
  5. Sklep z przyborami kuchennymi

Informacje przekazane przez różne źródła zewnętrzne

We understand that home projects are an investment. With so many options, it can be hard to find exactly what you need and be sure you're getting the best value. We offer kitchen and bath brands that fit your budget and style and product experts that help you along the way.


Dane kontaktowe

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,5

Wszystkie recenzje

(1297)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

Excellent service! The company has a wide selection of faucets and plumbing supplies in stock. The faucet that I selected shipped quickly and arrived in perfect condition, and was exactly as described on the company web site.

15 listopada 2018
Opinia niezależna
Oceniono na 2 z 5

i thought that i bought the water…

i thought that i bought the water fountain combo based on the 2 pictures that i seen advertised. The product actually took 3 weeks to get to me and it was suppose to be here within a week. when you talk to the guys on the phone they are really helpful and understanding but the website and delivery need some work. little more transparent.

13 listopada 2018
Opinia niezależna
Oceniono na 5 z 5

Great Experience

They delivered on everything you want when ordering online. Easy checkout, fast delivery, and great communication throughout the process. I would definitely order from them again should the need arise.

12 listopada 2018
Opinia niezależna
Oceniono na 4 z 5

Just wished the shipping had not taken…

Just wished the shipping had not taken so Long?, Husband installed the new Toilet levers. He said it mostly went smoothly, same Brand Toilets, different models. I called Moen first before spending the money on these levers as they match my Moen Faucets.

8 listopada 2018
Opinia niezależna
Oceniono na 5 z 5

Quick Delivery!

When Home Depot, Lowes, and a local plumbing supply store couldn't get my cast iron tub for 12 weeks, i did a quick google search and eFaucets had my tub in stock, and had it delivered 4 days later! Can't beat that!

7 listopada 2018
Opinia niezależna
Oceniono na 2 z 5

I purchased a small wrench to tighten a…

I purchased a small wrench to tighten a screw on my Delta shower handle. The description led me to believe it would do the job.
It did not, and I wasted my money.

7 listopada 2018
Opinia niezależna
Logo eFaucets.com

Odpowiedź od eFaucets.com

We're sorry to hear your purchase didn't work out, and we'd like to make it right. Please call one of our customer care experts at 800-891-0896. We are open from 8 a.m. to 8 p.m. Monday - Friday and 9 a.m. to 6 p.m. Saturday.

Oceniono na 5 z 5

EXACTLY WHAT I WAS LOOKING FOR!!!

EXACTLY WHAT I WAS LOOKING FOR!!!

I had looked everywhere for a Kohler toilet in the discontinued color Mexican Sand, because our 15 year old one was not working. I had actually placed two orders with other companies that were later cancelled due to not being able to supply the item.

In looking on the eFaucets.com website, I couldn't find one either. Then, a chat opportunity appeared. I explained my dilemma to Sara who was extremely helpful. She asked if I would consider getting the bowl from one distributor and the tank from another. She emailed the links for each, and I placed the order immediately. The parts arrived in record time, the plumber installed the toilet, and we are very happy with the choice we were given. We won't forget this. You will now be our go-to company! Thanks so much to Sara for getting me the color that matched our sink and shower. She's a gem!

6 listopada 2018
Opinia niezależna
Oceniono na 5 z 5

Great price on a great product

Great price on a great product, but what set them apart was the service. I had ordered polished nickel when I really wanted stainless . The return, refund was handled with no problem. I will definitely be using your company aga8n. Thanks

2 listopada 2018
Opinia niezależna
Oceniono na 1 z 5

Worst customer service

Worst customer service. I ordered a very expensive Brizo faucet and the color it shows online is quite different than the color in person and it would not work in my space. Efaucets agreed with the color discrepancy and assured me that if I purchase another faucet with them they would return the original faucet. I did just that. They are not refusing to refund my original purchase. I am extremely disappointed and plan on escalating to senior management.

1 listopada 2018
Opinia niezależna
Logo eFaucets.com

Odpowiedź od eFaucets.com

Alana, thank you for your feedback. We're sorry this had been your experience with eFaucets, and we want to make it right. Can you contact us at 1-800-891-0896 with your order number so we can dig into your situation and rectify it?

Oceniono na 5 z 5

Quick shipping

Quick shipping, have done business with E-faucets for many years and their service has been consistently very good.

31 października 2018
Opinia niezależna
Oceniono na 1 z 5

I ordered from eFaucets and was very disappointed!

I ordered from eFaucets because the price was reasonable and all items were in stock. This was important as I had an upcoming family wedding and needed these items for a bathroom that was being remodeled. When the package arrived, there was only one item. The other items were listed as being shipped at a later date. I called and was told by the person answering the phone that she would check with the warehouse and call me back. When I didn't hear back, I called again later that day. That person told me they were out of stock and she would check with Delta to see when they would be shipped and call me back as it generally took Delta an hour to respond. I didn't hear back and called again the next day and after checking with the warehouse was told that they would be shipped within 4-6 weeks. At that point, I cancelled one piece of the order as we determined it was too long for the space and figured we had 4-6 weeks to address the rest of the order. Imagine my surprise when the next day I got an email saying my order was shipped. Since it wouldn't come until after the wedding, we had to make other arrangements. I called yet again and made arrangements to have the order returned with assurances that I would not have to pay shipping for the return. I hope I don't have to call again about that!

30 października 2018
Opinia niezależna
Logo eFaucets.com

Odpowiedź od eFaucets.com

Hello, C.P.,

I have forwarded your message and order number to our senior customer care team to dig into your situation. We are sorry this has been your experience with eFaucets, and we want to make it right.

Oceniono na 1 z 5

Shipping Notifications Didn't Work

I ordered a large kitchen sink and a matching island sink. I got confirmation of my order and shipping notification.

It turns out that the large sink did not make it at all, and the rest of the kitchen went down like dominoes--the counters, floors, appliances, electricity, and plumbing have all had to be rescheduled several times, and I had to scramble to find a sink from another source.

My insurance payment from our fire was waiting on the kitchen renovation inspection. Because of the delays, we are now in a horrible time crunch and having to pay contractors extra to work on weekends/on top of each other.

29 października 2018
Opinia niezależna
Logo eFaucets.com

Odpowiedź od eFaucets.com

Hi Lisa,

How frustrating for you! We are sorry this happened, and we have our senior customer care team looking into what wrong so we can make it right.

Oceniono na 5 z 5

I am thrilled with the product

I am thrilled with the product I purchased. The delivery time was very reasonable, the product arrived in perfect condition, and was exactly what I hoped it would be. Well done! I look forward to my next purchase from eFaucets.com. Again, Well done!

26 października 2018
Opinia niezależna
Oceniono na 5 z 5

From a Repeat Customer...

Got such good service from eFaucets.com when we remodeled our first bathroom, we used them again when we remodeled the second one! Good selection, competitive prices, super quick shipping and helpful customer service.

25 października 2018
Opinia niezależna

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