I requested information regarding spare parts for a De-humidifier on a Saturday and received a reply immediately even though office hours were Mon - Fri. From the response I ordered the parts which ar... Zobacz więcej
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Zobacz, co mówią recenzenci
Main unit is excellent. Vent accessories less ideal. Review based on a a few weeks of occasional use on really hot days. The machine looks and feels well made and controls are straightforward and ea... Zobacz więcej
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Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... Zobacz więcej
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Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Dane kontaktowe
400 North Circular Road , NW10 0AB, London, Zjednoczone Królestwo
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4,6
Doskonała
422 recenzji
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Rude, abrasive & sarcastic customer support
I ordered a dehumidifer & at the same time emailed them to query the contradiction between their claim to care for the environment while also using environmentally damaging "AI" to populate their website.
The reply I received was so unpleasant and sarcastic that I immediately cancelled my order. They made the cancellation process difficult, claiming they couldn't cancel the delivery & I had to wait in to refuse delivery.
To add insult to this they then subtracted a charge for the return.
Over all this was a very poor experience. I don't expect rude, unpleasant & sarcastic replies from customer "support".
I won't be buying from Eco Air. Their products may be good but their support is appalling, and I'd strongly question their "commitment" to the environment.
27 października 2025
Odpowiedź od EcoAir
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’d like to clarify that once an order has been collected from our warehouse and is in transit with the courier, we are unfortunately unable to cancel it directly, as the driver follows a pre-planned route. In these situations, the quickest and most effective option is to refuse delivery so that the item is automatically returned to us.
Regarding the return charge, this was applied only because the cancellation request was made after the unit had already been dispatched
Regarding your comment about AI, we only use simple AI tools to help manage product information and improve website efficiency.
We’re also sorry to hear that your interaction with our support team didn’t meet our usual standard of professionalism. This will be looked into internally.
At EcoAir, we truly value our customers and are committed to offering both quality products and responsible service.
Excellent advice which unit to use
Excellent advice which unit to use, delivery very timely.
23 października 2025
Opinia niezależna
Odpowiedź od EcoAir
Thank you for your kind words! We’re so pleased to hear that you found our advice helpful and that your unit arrived promptly. We hope it serves you well, and we’re always here if you need any further assistance.
Great
Have only used the dehumidifier a couple of times but can see its as being a great asset for the winter months (laundry will not be adorning radiators or clothes horse any more!!)
6 października 2025
Odpowiedź od EcoAir
Thank you so much for your great feedback! We’re delighted to hear that your EcoAir dehumidifier is already making a difference. It’s the perfect companion for keeping your home comfortable and helping with laundry during the colder months. We really appreciate you taking the time to share your experience!
Good service
Ordering process straightforward. Fast delivery and appliance arrived quickly
13 października 2025
Odpowiedź od EcoAir
Thank you for your kind review! We’re delighted to hear that you found the ordering process easy and that your appliance arrived quickly. Your satisfaction means a lot to us, and we’re grateful for your support.
Good service
I ordered 2 replacement filters for dehumidifiers and the service was excellent. Price was competitive.
15 października 2025
Odpowiedź od EcoAir
Thank you for your great feedback! We’re glad to hear you were happy with the service and pricing when ordering your replacement filters. We really appreciate your support and look forward to serving you again in the future.
Excellent company and equipment.
This is the third EcoAir dehumidifier we have purchased not because there were any problems but because we are so impressed with both the company and their products. Ordering is easy, website information clear and helpful and delivery was fast and well informed re. day and time of delivery.
15 października 2025
Odpowiedź od EcoAir
Thank you so much for your kind words and continued support! We’re delighted to hear that you’ve had such a positive experience with our dehumidifiers, website, and delivery service. Your loyalty and feedback mean a great deal to us and inspire our team to keep providing high-quality products and excellent customer care.
Reliable and underrated
I purchased a DC18 about 9 years ago and it is still working. Looked at replacing it for a newer more efficient model. Have tried two other brands. First one compressor made squeaking noises when it first started. Second brand was noisy due to vibration of the water tank when the compressor was running. Now looking at another ecoair due to the current ones reliability and large water tank.
16 października 2025
Opinia niezależna
Odpowiedź od EcoAir
Thank you for sharing your experience & we’re delighted to hear your DC18 is still running strong after 9 years! It’s great to know our products have earned your trust, and we truly appreciate you considering EcoAir again after trying other brands. If you’d like, our team would be happy to help you choose the best model for your needs.
Quick delivery
Quick delivery, works perfectly and does the job exactly as expected.
10 października 2025
Odpowiedź od EcoAir
Thank you for your review. We’re pleased to hear your order arrived quickly and that the product is working as expected. We appreciate you choosing EcoAir and hope to serve you again in the future.
Brilliant product had 4 over the…
Brilliant product had 4 over the years, still got 3 .
Does what it says and lasts for years.
8 października 2025
Odpowiedź od EcoAir
Thank you for your great review! We’re so pleased to hear you’ve been using EcoAir products for years and that they’ve continued to perform well for you. It’s always rewarding to know our products are built to last and doing exactly what they’re meant to.
We really appreciate your continued trust and support!
Impressive customer support
Impressive customer support, My old dehumidifier stopped working, I figured out that one of motor seems faulty, but couldn’t find specific motor online, finally reached to customer support, Arron help me finding new motor and explained how to fix new motor in old dehumidifier. I am already fan of EcoAir dehumidifiers
3 października 2025
Opinia niezależna
Odpowiedź od EcoAir
Thank you so much for your wonderful review! We’re really glad to hear that Araon was able to help you find the right motor and get your dehumidifier working again. It’s great to know you’ve been enjoying your EcoAir products and that our support team could make a difference.
We truly appreciate your loyalty and kind words!
DD1 Classic MK6
I bought DD1 Classic. What a wonderful product it is. I am really happy with the performance of this and hilghly recommend
1 października 2025
Opinia niezależna
Odpowiedź od EcoAir
Thank you for the great review of the DD1 Classic MK6. We’re delighted it’s performing well for you, and we really appreciate you choosing EcoAir for the third time. Your recommendation means a lot.
Bought several thermo-hygrometers
Bought several thermo-hygrometers. Temperature is accurate to within 1 degree C. But I've observed differences of up to 6% RH between the different units when they're sat right next to each other. This lack of accuracy is disappointing.
2 października 2025
Odpowiedź od EcoAir
We’re sorry to hear about your experience and appreciate your feedback.
Our technical team has advised that the difference in humidity readings you’re seeing is likely due to normal sensor tolerances. Each unit’s humidity sensor has a range of around ±5% RH, and small differences in airflow or placement can also affect results. Even when devices are placed close together, tiny variations in temperature, air circulation, or exposure to nearby surfaces (walls, furniture, or windows) can cause slightly different humidity levels to be detected.
We understand this can be frustrating and truly appreciate you bringing it to our attention. Your feedback helps us continue improving our products.
It works well and cools the room…
It works well and cools the room effectively, but one thing that needs improvement is that the hose always gets disconnected from the air conditioner
21 lipca 2025
Odpowiedź od EcoAir
Thank you for your feedback. We’re pleased to hear that your EcoAir unit is cooling your room effectively. We appreciate you highlighting the hose connection issue. Please feel free to contact our Technical Team, who will be happy to assist you with securing the hose and ensuring your unit performs at its best
Odpowiedź od EcoAir
Thank you for your great feedback. We're delighted to hear that you’re pleased with your EcoAir product and find it excellent value. We really appreciate your support and are glad it’s meeting your expectations.
Recommended
The website is easy to use and pertinent information simple to find.
I was buying a dehumidifier for my son's flat so the box won't be opened until Thursday as it is his birthday present. The model was recommended by a friend who lived in Manchester - one of the dampest parts of the U.K. - and he has run his every day for several hours without any issues.
22 września 2025
Odpowiedź od EcoAir
Thank you for your kind feedback and for choosing EcoAir. We’re glad to hear the website was easy to use and that our dehumidifier came recommended. We hope your son finds it just as reliable and effective, and wish him a very happy birthday from all of us at EcoAir!
Ordering online was great but delivery info not really adequate.
The ordering process was fine, the detailed spec online was comprehensive and very much appreciated, but the delivery could have been better. All I could see online (I was out) all was an abbreviated name that meant nothing to me. The address delivered to was "residence" but it was not at my residence. It would have been better for me if there was a full name and the first line of the address.
18 września 2025
Odpowiedź od EcoAir
Thank you for your feedback. We are glad to hear that you found the ordering process straightforward and the detailed product specifications helpful. We are sorry to learn that the delivery information caused some confusion. Please note that our order team can only input the name provided during the checkout process, and this is the name that will appear on the delivery details. We will, however, share your comments with our courier partners and internal teams to see how delivery updates can be made clearer in the future. If you need any further assistance, our customer support team will be happy to help.
Prompt delivery
Prompt delivery, bought the DD1 mini dehumidifier for over wintering campervan.
18 września 2025
Odpowiedź od EcoAir
Thank you for your feedback and for choosing the EcoAir DD1 Mini to support your campervan over the winter months. We are pleased to hear your order reached you promptly. Should you require any advice on placement, operation, or maintenance to achieve the best results, our support team will be delighted to assist.
Website was easy to use
Website was easy to use and following advice from your service department I ordered a new unit from your site. The process was easy and delivery was quick
16 września 2025
Odpowiedź od EcoAir
Thank you for your feedback! We’re glad you found our website easy to use and that our service team could help guide your order. It’s great to hear the process was smooth and delivery met your expectations.
Quality, genuine product, quickly delivered.
Quality, genuine product, quickly delivered. The Dehumidifier machine we have has been used since 2014 and so, when we needed a new filter, we were concerned that it may not have been available/deleted. However, EcoAir provided the identical filter (to match our domestic-use Dehumidifier). Great service, and, of course, after 10 years of using the machine, the build quality demonstrates that EcoAir is an expert in the industry. When it comes to buying a new Dehumidifier we will review EcoAir's products first. Thanks.
15 września 2025
Odpowiedź od EcoAir
Thank you for your kind review and for being a loyal EcoAir customer since 2014. We’re so pleased your dehumidifier is still serving you well and that the replacement filter was easy to find. We take pride in making durable products and providing good service, and it’s great to know this has made a difference. We look forward to helping you again when you’re ready for your next dehumidifier.
Excellent products and spot on customer…
Excellent products and spot on customer service.
19 września 2025
Opinia niezależna
Odpowiedź od EcoAir
Thank you for your kind feedback! We’re delighted you’re happy with our products and service!
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