I requested information regarding spare parts for a De-humidifier on a Saturday and received a reply immediately even though office hours were Mon - Fri. From the response I ordered the parts which ar... Zobacz więcej
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Main unit is excellent. Vent accessories less ideal. Review based on a a few weeks of occasional use on really hot days. The machine looks and feels well made and controls are straightforward and ea... Zobacz więcej
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Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to supp... Zobacz więcej
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Very impressed with the help I received placing my Ecoair equinox online order. Very happy the fan was delivered today even though it is Saturday! It has saved me and my guests, as it's like a sauna... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
EcoAir is a leading brand in the UK and European air treatment markets, specialising in desiccant dehumidifiers. Winners of several awards, including four Which?, two Good Housekeeping, and an Indy Best.
Dane kontaktowe
400 North Circular Road , NW10 0AB, London, Zjednoczone Królestwo
- +44 (0) 20 8459 2458
- support@ecoairgb.com
- www.ecoair.org
4,6
Doskonała
422 recenzji
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Odpowiedź od EcoAir
Thank you for your lovely review! We’re delighted to hear that you’re happy with your EcoAir Equinox and that your order arrived promptly. We really appreciate your support and hope you continue to enjoy your fan.
Odpowiedź od EcoAir
Thank you for your wonderful review.
We are delighted to hear that you are happy with your EcoAir Kinetic and that you are finding it quiet and efficient. It is great to know that the product is working well for you so far.
We really appreciate your support and kind feedback.
Love this fan
Love this fan, it’s super quiet and cool a room quick as well as being eco friendly. I would definitely recommend.
25 czerwca 2026
Odpowiedź od EcoAir
Thank you for your lovely review.
We’re so pleased to hear that you love your EcoAir Equinox fan and that it is keeping your room cool quickly while staying super quiet. It’s great to know you would recommend it too.
Thank you again for choosing EcoAir.
Excellent service
Excellent service from ordering to delivery, unfortunately, due to my health issues, I had to return the unit. However, I would definitely use again when purchasing a different product that meets my needs.
12 czerwca 2026
Odpowiedź od EcoAir
Thank you so much for your kind review.
We’re really pleased to hear that you were happy with the service from ordering through to delivery. We’re sorry the unit was not suitable for your needs on this occasion, but we completely understand and hope the return process was straightforward for you.
We truly appreciate your feedback and would be very happy to help you choose a different EcoAir product in the future, whether that’s an air conditioner, dehumidifier, fan or air treatment solution better suited to your requirements.
Thank you again for considering EcoAir, and we wish you all the best.
DC Motor a winner!
Powerful, very quiet and low power consumption. DC motor a winner.
Ordered directly from EcoAir - free delivery, others charge!
Service - Ordering, invoicing, status to delivery etc - excellent!
22 czerwca 2026
Odpowiedź od EcoAir
Thank you so much for your fantastic review.
We’re delighted to hear that you’re happy with your EcoAir Equinox Fan and that you’re finding it powerful, very quiet and energy efficient. The DC motor is designed to provide strong cooling performance while keeping noise and power consumption low, so it’s great to know this has stood out for you.
We’re also pleased that ordering directly from EcoAir was quick and smooth, with free delivery and clear updates from order to delivery.
Thank you for choosing EcoAir & we really appreciate your feedback.
Quick
Quick, simple ordering process.
The product is great, really good and taking moisture off the air quickly. I had Ecoair before and it lasted years, so when eventually stopped working I chose the same brand.
I am very happy with my purchase. Thank you.
9 czerwca 2026
Odpowiedź od EcoAir
Thank you so much for your lovely review.
We’re delighted to hear that you found the ordering process quick and simple, and that your EcoAir DD128 Desiccant Dehumidifier is already helping to remove moisture from the air effectively.
It’s also wonderful to know that your previous EcoAir dehumidifier lasted for years and that you chose to stay with EcoAir again. We really appreciate your continued trust in our brand.
Thank you for choosing EcoAir, and we’re so pleased you’re happy with your purchase.
Quick response from EcoAir Customer Support Team
I contacted EcoAir via email to find out how to improve the cooling effect of my air-conditioning unit which I had lent to my neighbours. The EcoAir Customer Support Team responded very quickly and told me what to check on the unit and also offered full details of how to get it repaired if needed. It seems to be working fine now. It was very reassuring to be able to get hold of them so quickly. They also have a phone number you can call, which is useful. I will definitely be purchasing a replacement unit for myself if I can get hold of one. Thank you! ---Update: I've just managed to pre-order an Apollo 12K Smart Portable Air Conditioner for myself on the EcoAir website.
24 czerwca 2026
Opinia niezależna
Odpowiedź od EcoAir
Thank you so much for your lovely review.
We’re really pleased to hear that our EcoAir Customer Support Team was able to respond quickly and help you improve the cooling performance of your air conditioning unit. It’s great to know the unit is now working well again, and we’re glad our guidance gave you reassurance.
We also really appreciate your kind comments about being able to contact us by both email and phone. Supporting our customers with clear advice, product checks and repair options where needed is very important to us.
Thank you again for choosing EcoAir, and we’re delighted to hear you have now pre-ordered the Apollo 12K Smart Portable Air Conditioner. We hope it keeps you cool and comfortable.
Would not recommend this company
Would not recommend this company, very poor customer service with a patronising twist.
**26th June update from my one line review above following ecoair response **
The sign of good customer service is a simple, “sorry, we messed up, how can we make it better”. I write a one line review and you respond with war and peace, shame you didn’t spend that much effort in the first place rather than send me screenshots of your delivery t&C’s. And to clarify, FedEx stated a scheduled delivery of Monday 23rd June between 8:50am and 12:50pm, not estimated as your edited version of events suggests.
25 czerwca 2026
Opinia niezależna
Odpowiedź od EcoAir
Hi Mike,
Thank you for your review. We are sorry to hear that you felt our customer service was patronising, as our team responded politely and made every reasonable effort to assist you.
For the benefit of other customers reading this review, we would like to provide the full context from the email communication.
Your order was placed on Sunday, 21 June 2026. Orders placed during the weekend begin processing on the next working day, which was Monday, 22 June. The express service selected at checkout is advertised as delivery within 1–2 working days.
On Tuesday, 23 June, you contacted us because FedEx had sent you an estimated delivery notification, but the parcel had not arrived. As soon as you reported this, our customer service team contacted FedEx on your behalf.
At 3:33 p.m., our team advised you that we had called FedEx. FedEx explained that the parcel was with the driver and that they could not provide further information until the driver returned to the depot. We also confirmed that we would continue checking with them.
After you contacted us again, our warehouse spoke with FedEx for a second time. At 4:29 p.m., we updated you to explain that the parcel was being taken to your local depot and that FedEx would investigate what had happened once they had spoken with the driver. Our team also confirmed that they would continue contacting FedEx for an update.
The parcel was then delivered on Wednesday, 24 June, which was within the advertised 1–2 working-day express delivery period.
We understand that FedEx had originally provided an earlier estimated delivery time and did not deliver the parcel during that estimate. Courier delays or changes to estimated delivery times can occasionally happen and are outside our direct control. However, these situations are rare, and our team contacted FedEx promptly and kept you updated with the information available to us.
You also explained that your daughter placed a separate order at a similar time, selected standard delivery and received her parcel earlier. We understand why this was frustrating. However, separate parcels can be assigned to different vans, drivers, routes and depot schedules, even when the addresses are only a short distance apart. A standard delivery arriving sooner does not mean that the express service on another order was not completed correctly.
You later requested a refund of the £13.20 express delivery charge. Our team explained that express delivery is advertised as 1–2 working days. As your order was delivered within this period, the service paid for was completed and the express delivery fee was therefore not refundable.
The email chain shows that our team contacted FedEx as soon as the delivery concern was reported, followed the matter up through our warehouse and provided updates based on the information received from the courier. We are disappointed that you remain unhappy, but we believe your enquiry was handled appropriately and that the delivery was completed within the advertised timeframe.
The order process was easy the Aircon…
The order process was easy the Aircon unit came earlier than I thought which was a pleasant surprise especially as we now have a red heatwave.
The unit came well packaged and with everything in good condition and was easy to set up and operate.
The unit cooled the space down well and when set in auto kept the fan running and switched the chiller of when reaching temperature so saving energy excellent.
To have a remote is a bonus and the unit is very easy to operate but better instructions for the remote would help.
This is the third product I have had from Ecoair the others being dehumidifiers all have been excellent quality.
4 czerwca 2026
Odpowiedź od EcoAir
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that your EcoAir Apollo 12K Smart Portable Air Conditioner arrived earlier than expected and was well packaged and easy to set up. It is great to know that the unit has been cooling your space effectively during the heatwave and that you have found the automatic temperature control and energy-saving operation useful.
We also appreciate your feedback regarding the remote-control instructions and will pass this on to our product team for future improvements.
Thank you for continuing to choose EcoAir. We are pleased that your Apollo 12K portable air conditioner and previous EcoAir dehumidifiers have all met your expectations.
Pre ordered and arrived with no problem.
Pre ordered, and arrived few days before stipulated date.Well packed item and the quick guide manual was easy to follow. The QR code link to full manual didn’t include this model so email sent to support team and within a few days correct link was received - only slightly more detailed than the quick manual, although I had found the filters prior to full manual received. Instructions for fitting the window curtain was helpful as not in the quick guide.Primarily purchased for cool air conditioning, but at present only 11°C outside 🤣 so apart from testing everything came on,not able to give a full review as to how effective.
4 czerwca 2026
Odpowiedź od EcoAir
Thank you for your lovely review.
We’re pleased to hear your EcoAir portable air conditioner pre-order arrived earlier than expected, was well packed, and that the quick guide manual was easy to follow.
We also appreciate your feedback regarding the QR code and full manual link. We’re glad our support team was able to send you the correct manual link, including the window kit and window curtain fitting instructions.
Hopefully once the warmer weather arrives, your EcoAir air conditioner will help keep your room cool and comfortable. Thank you again for choosing EcoAir.
DD3 Classic Mk3
DD3 Classic Mk3: dehumidifies and how! Some ergonomic howlers, however.
1. Best not to let the generous 4-litre tank get full, as it's then hard to transport and empty without sloshing water everywhere, due to its shallow construction and the lack of a defined route for drainage.
2. Filter suspended vertically on conical lugs that fit loosely into cabinet recesses. Difficult to keep filter from falling away while replacing cover. A friction-fitting arrangement - or hook attachments - would be so much better.
3. Side cover held on by slender lugs that are doomed to snap off, unless great pains are taken when replacing it after mandatory, fortnightly filter cleaning.
7 czerwca 2026
Opinia niezależna
Odpowiedź od EcoAir
Thank you for your detailed feedback.
We’re glad to hear the DD3 Classic Mk3 is performing well at dehumidifying. We also appreciate your comments regarding the water tank, filter fitting, and side cover.
This type of feedback is very useful, and we will pass your points on to our product team for future review and improvements.
Odpowiedź od EcoAir
Thank you for your review.
We appreciate your feedback and are pleased to hear that you received your filter successfully.
We understand that replacement filter costs can sometimes seem high. We work hard to ensure our filters are manufactured to meet the required performance and quality standards, helping our products operate efficiently and effectively over the long term.
Thank you for choosing EcoAir and for taking the time to share your experience.
Very good product
Delivery was quick. I have bought a couple of similar products from EcoAir and have a good experience using the products. Very happy once more.
5 maja 2026
Odpowiedź od EcoAir
Thank you so much for your kind review and for choosing EcoAir again.
We’re delighted to hear that your delivery arrived quickly and that you’ve continued to have a positive experience with our products. It really means a lot to us to have returning customers, and we’re so pleased to know you’re happy once more.
Thank you again for your continued support of EcoAir.
Excellent Service…
Contacted because I had mistakenly pressed collection when ordering online. This was not possible and was rectified quickly. Item was then received quite quickly. No issue at all.
18 maja 2026
Odpowiedź od EcoAir
Thank you for your kind review.
We’re really pleased to hear that our team was able to quickly correct the collection option and ensure everything was sorted smoothly for you. It’s also great to know your item arrived promptly with no further issues.
We truly appreciate your support and thank you for choosing EcoAir.
Great customer support
Customer support were great in helping me fix an issue with my dehumidifier.
15 maja 2026
Opinia niezależna
Odpowiedź od EcoAir
Thank you for your kind review. We are very pleased to hear that our customer support team was able to help resolve the issue with your dehumidifier. Providing helpful and efficient support is very important to us.
Thank you again for choosing EcoAir!
Seth was great
Seth was great. My air conditioner control was not working and he fixed it so fast. I appreciate EcoAir!!! Marcia Ring
1 maja 2026
Opinia niezależna
Odpowiedź od EcoAir
Thank you for your lovely review, Marcia.
We’re so pleased to hear Seth was able to fix your air conditioner control quickly and get everything working again for you.
Your kind words mean a lot to the team, and we truly appreciate your support for EcoAir.
I only wish I'd bought these sooner!
Picked up the EcoAir DD3 Slimline and Equinox fan as refurbished units so very happy with the price I got them.
My hygrometers have been 80%+ since we moved into this old 200 year old cottage. Been running a competitor's compressor model for 6 months with no luck. But this beast of a dehumidifier brought it down to 40% within 2 days! It's removing 10L of water a day. The ambient temp in our house is 14-16c and it still works perfectly. Wish we'd got one sooner. Wouldn't be without it now.
If it can dry out the air in this 200 year old cottage in the woods then it can surely dry out the air anywhere!!
Haven't even noticed an increase in my electricity bill yet either.
The fan has been great to circulate warm air from the log fire too. All in all 10/10 I hope it lasts a long time it's clearly very well built. Thank you!
5 maja 2026
Odpowiedź od EcoAir
Thank you so much for your amazing review and for choosing the EcoAir DD3 Slimline Desiccant Dehumidifier and EcoAir Equinox Fan.
We’re delighted to hear that the DD3 Slimline has helped reduce the humidity levels in your 200-year-old cottage so quickly, especially in cooler temperatures of 14–16°C where desiccant dehumidifiers really perform well. Removing moisture and bringing humidity down from 80% to 40% in just 2 days is fantastic to hear.
It’s also great to know the Equinox Fan has been helping circulate warm air from your log fire efficiently around your home.
Thank you again for your kind words about the build quality, energy efficiency, and performance of both products. Reviews like yours really help other customers looking for a reliable dehumidifier for cold homes, cottages, and older properties.
We truly appreciate your support and hope both units continue to serve you well for many years to come!
Purchase of a dehumidifier and delivery.as kept infordelimed of the delivery…
I was kept informed of the delivery service.
Following on call we're answered and my query was understood.
14 kwietnia 2026
Odpowiedź od EcoAir
Thank you for your kind review and for choosing the EcoAir DD1 Simple MK3. We’re really pleased to hear that you were kept well informed throughout the delivery process and that our team was able to answer your calls clearly and understand your query.
Providing a smooth purchase experience, reliable delivery updates, and helpful customer support is something we always aim for. We hope your DD1 Simple MK3 is performing well and helping to keep your home comfortable and dry, and if you ever need any assistance, please don’t hesitate to get in touch.
It’s not very sturdy it’s abit wobbly…
It’s not very sturdy it’s abit wobbly and for 69.99 u would expect a little more so wouldn’t recommend
20 kwietnia 2026
Odpowiedź od EcoAir
Thank you for your feedback.
We’re sorry to hear that the unit did not meet your expectations and felt unstable. This is not the standard we aim for with our EcoAir products, and we appreciate you bringing it to our attention.
We can confirm that collection and refund are currently underway, and our team is working to resolve this as quickly as possible. Your feedback is very important to us and helps us improve both our products and customer experience.
If you need any further assistance, please feel free to contact the EcoAir Customer Support Team.
Great products and excellent Customer Care.
I purchased the Mini DD1 Dehumidifier, as I wanted a compact & lightweight unit to use in my Touring Caravan. So far I have only tested this at home and it should be perfect in the caravan .
Being the owner of a previous purchase the DD3 Classic MK3 in April 2023, which is excellent, I had no hesitation to purchase from EcoAir again.
Their Customer Support Team dealt with a small problem with my recent purchase and arranged a free speedy collection and exchange.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od EcoAir
Thank you so much for your kind review and for choosing EcoAir again. We really appreciate your continued support. We’re delighted to hear that your Mini DD1 is a great fit for your touring caravan, and that your DD3 Classic MK3 has been performing well for you, too.
We’re also pleased that our Customer Support Team was able to resolve the issue quickly and arrange a smooth exchange for you. If you need any help when using the unit in your caravan, please feel free to reach out. We’re always happy to assist.
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