Dyno-Rod Recenzje 

Nothing but praise today when Lee came to power flush the radiators. I am now lovely and warm and all set for the winter. Brilliant

Carl S. Very professional, efficient and friendly. Thank you.

Booking is fast, efficient and straightfoward, with multiple communications sent to confirm the job. Dan, our technician, arrived promptly, was extremely courteous and thorough in his investigation, resolving our drainage issue within 15 minutes. We also appreciated his advice on ongoing maintenance. No hesitation whatsover in awarding Dan and DynoRod 5 stars on this occasion.

I was referred to Dyno-Rod by British Gas because I am a HomeCare Complete customer, although not for much longer thanks to this.

The issue was that I had a leaky kitchen tap and the cold tap knob had more or less threaded off, meaning unless you applied just the right amount of pressure at the right spot the tap just wouldn't come on.

After the referral Dyno-Rod were in touch promptly to arrange a visit. The first bloke (called 'Ian', didn't mention his last name) arrived on time although it was early in the morning and he looked absolutely knackered. Needless to say, my confidence in him was not high. The tap was old and needed copper pipes swapping for flexi-hoses and some minimal rearrangement of the pipework under the sink.

He had difficulty getting the old tap off and the new tap on and basically just kinked up the hoses in the small amount of space he had and jammed them onto a couple of isolation valves he'd bodged on to the copper pipes already present. He said the job was sorted, I took him at his word and he left.

Within an hour, water was dripping from both the isolation valves he'd put in. I rang Dyno-Rod at their North-East/Trimdon office and the lady I spoke to was brilliant and incredibly understanding. She arranged for the bloke to come straight back out.

Upon arrival, he had a look, nipped up the isolation valve on the cold water pipe and removed a small section of the hot water pipe before adding a push-fit elbow bend and reattaching the isolation valve, leaving things marginally better but still cramped and pressing against one another. At no point did I see him deburr any pipe section, polish any pipe section or apply jointing compound to any compression fitting. I was watching the whole time in disbelief. He said it was sorted and left.

Fast forward an hour. Still leaking from the cold tap.

Rang Dyno-Rod back and again, amazing customer service from the office lady I spoke to. She was genuinely sorry and arranged for a different engineer (at my request, I'd had enough of the first cowboy) to come out even it meant him coming out after hours.

The chap arrived earlier than I thought. He was a sound young lad and completely removed the cramped cold water pipe section, leaving a good amount of original pipe. He fitted a brand new push-fit Tee-piece (to feed my washing machine) and a new isolation valve. He deburred and used jointing compound. He was happy, I was happy, and he left. Cold water pipe fittings troubled me no more - the lad was decent.

Went to put the kitchen stuff back under the sink an hour or so later and the hot pipe fixings were wet. Only a couple of drips, but it couldn't be ignored. Another call to Dyno-Rod the following morning, another pleasant exchange and another convenient appointment. This bloke (third plumber, fourth visit at this point) did...well, I'm not sure what he did. I told him the problem and I left him to it and when I came back nothing really had changed and he just said he'd nipped it up a bit around where he felt moisture. I asked him if it wouldn't be better to rearrange things and take things off, reassemble, add new fittings to create space, etc, and he said no. So he left and sure enough it was still leaking hours later.

By this point I was absolutely demented. I tried to ring British Gas but only got excuses from their out of hours people so waited and rang Dyno-Rod back for a final time the following day. I have to say again, the customer service was amazing. The lady was completely sympathetic, shocked at the experience I'd had and arranged someone to come out at the date and time I had requested (as I had plans that day).

Upon arrival, the fourth plumber (fifth visit) was again a young lad who took the time to do things properly. He completely removed the bodged elbow-bend the first bloke had put in, trimmed back the pipe to create space and put a new isolation valve onto the hot water feed. He did use jointing compound (although didn't deburr) and seemed competent. To his credit, he waited a long time to see if things would leak. They didn't. We were both happy and he left.

Now, whether this was through sheer bad luck, inexperience (the lad was only 20, just out of training) or the cruel hand of fate...a day later the hot water pipe isolation valve was leaking.

I'm not a plumber by trade but I know just enough from past experience and so I resolved to complete the job myself, with YouTube covering any knowledge gaps. It cost me just over what I'd paid to British Gas (as a compulsory excess) for the tools and the fittings and I spent a morning cutting and reattaching things to my satisfaction. No leaks. No drips.

Honestly, I can only imagine the anxiety I would feel if I had to get Dyno-Rod back out to do a bigger job with even a small amount of complexity.

I will certainly be avoiding them in the future.

Carl was very efficient, and quickly sorted out what the problem was. Fixed it immediately. Very pleasant man.

We made an appointment with Dyno for our auntie (92) who has Alzheimer's. Her flat had a leak.
I have got to give the plumber 11/10. Very kind, thoughtful and experienced. Thank you for giving us peace of mind

Tony C came this morning after calling to inform that he was on his way. He was friendly, respectful, helpful, and carried out the work professionally. Thank you for an excellent service.

Elliot was great today. Issue found and fixed within 15 mins. Perfect

Haroon attended and he was great in communicating and letting me know when he will be in site and his expectations.. unfortunately as the property is empty we were delayed getting there and he accommodated us with alternative appointments.
Thank you for resolving the issue.

The response from the call out to the engineer at my door was smooth and efficient, the same morning.
The engineer Rob Lee was very polite and kept me informed of the process as he investigated the problem and cleared the blockage. A very fast but thorough process by the engineer. I would recommend to anyone.

A big thank you to Dino Rod for unblocking the sink and sorting out the problem so quickly. I really appreciate your help, time, and effort. Excellent service and much appreciated!

Anthony rang to confirm his arrival time. Issue was clearly explained. Job undertaken quickly and efficiently. Very happy with the result.

Really knowledgeable, reliable and efficient. Thank you

Carl S rectified the leak in the bathroom, by going to a nearby plumbing outlet for a new tap. Quick, professional and a very pleasant person. Great service and a credit to Dyno Rod

After initial confusion over booking process my experience so far has been excellent. They attended my property quickly and were really clear about what was happening. The man was polite and respectful and really helpful Hopefully the diagnosis and repair will be as smooth as it has been so far

The Dyno-Rod engineer, Brian Benbow, called on my premises (in Pontprennau, Cardiff) to check and fix the shower, but he left after about 1 hour without fixing the shower problem and without providing a report or quotation or a receipt. I am awaiting a report on the way forward.

We needed out hot water tank replacing and our engineer, Jack, was great! Friendly, efficient, kept us informed on what he was doing and cleared up beautifully once he was done.
Booking experience was smooth and service was spot on. Thank you

Easy to book initial visit and detailed quote of what needed doing, complete with photos explaining the issues. We needed a huge amount of silt and sediment removing from a couple of drains and then power washed through the paperwork, once again taking photos to highlight the issues. In our case, a poorly laid pipe when the house was renovated, resulting in the hardcore and ballast piercing and collapsing a pipe. I have the photos, I know approximately where it is underground and can now address that issue.

The weather was absolutely horrendous, but Nick just soldiered in, never complaining and just getting the job done.

Your representative, Ian Young visited my Mum. He was very knowledgeable and thorough. He explained clearly what the problems were and dealt with them efficiently. He was on time, polite and friendly. Ian is an asset to your company. Thank you.

Efficient and professional from start to finish. My 91 year old Mother had a blockage. They came out straight away and it turned out that part of the drainage system was broken. My Mother couldnt stay in her home. First thing Monday morning they returned and quickly and cleanly fixed the broken drain. Very impressed from start to finish with communication and fixing the problem. My Mother was back in her home by Monday lunchtime. Thank you for prioritising her. She was very grateful.