DSW Shoe Warehouse Recenzje 613

I ordered one pair of shoes and everything was fine. After signing up for their VIP service they sent me an email quoting a sale price on another pair of shoes I had also been looking at. When I checked the website it was a different price so before I ordered them I contacted customer service and was told to place the order and the discount would be applied manually. I did what they were asking and they still are not honoring the sale price plus they expect me to pay the return shipping. Terrible customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I visited DSW today and I purchased a pair of shoes, when I asked for a bag, I was told that they don’t put any of your purchases in bags anymore. So I walked out with the box of shoes in my hand. I would not be patronizing this business anymore. DSW, you all need to go back to the brown bags.

Ordered a jersey from them. very excited to get it fast...only to find the security device still on the garment. very amateur.

This company sold me a pair of shoes that did not exist and promised me they would be delivered by Christmas as they were a gift for a child. They messed me around for over a week. I was trying to get a refund to purchase a different present, and they told me that my money would not be refunded to me for at least four days. After a multitude of emails, no resolution and the package will not be here in time for Christmas. Take your business elsewhere.

Would have given 0 stars but had to give min of 1. So here I go, donating a star for poor service.
I ordered a shoe Black Friday deal and was surprised to see it cancelled a day later while checking on status. No info on why it was cancelled. Called to find out why it was cancelled and customer service said there was a glitch in the system. Does that mean all those people waiting on their shoes would just continue to wait till they realize weeks have gone by without their shoe being delivered? So the lady again ordered it and today it’s been over 3 weeks, still no shoe in sight. I went to the store to find out if by chance it had arrived as I had scheduled for store pickup and after looking for 5 mins they said it was not in store. The salesman called DSW customer service only to be told that they knew nothing about it and that I could cancel the order or reorder. I was ready to order it for the third time when customer service hung up on us…great job 👏
Today I called customer service to find out personally, and after going back and forth with the agent, she smartly tells me, “Don’t worry u can still cancel the order”😳 Seriously??? After almost a month of waiting and ordering it twice, still no shoe and I’m supposed to not worry after they have even charged me for it. DSW sucks!! Horrible customer service!!!

Haven't received my shoes ordered in august. constant e-mails trying to resolve the issue. they keep telling there delivered. One has to make the assumption these guys are a scam!!!! DO NOT buy anything from this company.

I placed a order on 11/28/2023 today is 12/112023 and still haven't got my order poor bedside manners horrible customer service I call tge customer service number and still didn't get the issue resolved there all speaking broken loud background poor reception just didn't get anything accomplished I ended the call I will never ever do business here again! HORRIBLE BUSINESS!

Worst service experience, I simply needed to exchange shoes. The lady at the Dunwoody store tonight was unpleasant, abrasive and unprofessional. If I hadn't felt sorry for her, I'd have lost my composure. It was apparent she didn't want to be there and I get it, we've all had jobs that made us feel that way. That said, as she's a representative for the company, I'll never shop at DSW again.

I gotta start by saying the positive: having emailed DSW regarding a defective product I purchased from them online, they got back to me extremely quick! Sometimes even just a few hours later! Bravo to them on their fantastic promptness! But be warned - each response was from a different representative (at least 6 or 7 in my case), which meant each response was completely different. Their initial response was most helpful, but after that, every response to follow had a different answer, and in the end, their answers went from "Yes, we'd be happy to help you" to "We can't help you at all." It was beyond ridiculous. Almost comical, in fact. I eventually gave up - too much unnecessary stress and a complete waste of my time. Should you need to contact DSW customer service, you might be better off doing so over the phone or in person.

Never received my order! Didn't get an email explaining the reason why either. I mean there was one indicating a delay.Then two weeks later nothing. No emails, no updates on my order status.So I called customer service and they were very rude.Offer no refund or even an explanation of what had happened. I paid for these slippers that never came,and then customer service did nothing but make things worse!! I love DSW for their awesome shoes but it's not worth all the hassle and loss of money.I wish DSW valued their customers. First time having an issue. So still don't understand why.

So many things have gone wrong that I wouldn't have enough space to name them. Just read the 300 plus that have already been written. Personally, I think they have some quality shoes and great buys, but their customer services are so poor that even a rating of a 1 is too good for them. I hope their future consist of class action lawsuits and reimbursements to customers create a need for them to clean up their business practices. They are the worst on line website I have ever used. Seriously problematic.

I have been a customer for years and have made many shoe purchases from this store. But buyer BEWARE! Do not get or ask for a GIFT CERTIFICATE here. On MULTIPLE occasions, the gift certificate has been purchased but they actually NEVER send the gift card to the recipient. Maybe in hopes that no one ever knows it was purchased and they keep the money...who knows. Either way it has happened to me multiple times. Then, I have to spend 30-45 min on the phone trying to get them to re-send or find the gift certificate. This should NOT happen! No one should have to fish for their gift every time.

Ordered two pairs of tennis shoes on line and they never turned up. Refused to refund me.

I ordered a pair of Boggs work boots 11/7/2023. On 11/17/2023 I called customer service because my boots are still in processing. To which the operator told me that my boots have just been shipped. After she initially asked me how my package was as if I received it. She told me I should expect my boots in another week. A month... I'll never order from these bums a day in my life if this is how they operate.

I placed an order. Three minutes later, I was in a customer service chat trying to do one simple thing: change my address from being all on one line to putting the apartment on a second line. Reason being, the address will cut off and packages will not be deliverable.

Three minutes later, I'm in a chat with Terry, who tells me my order is too far along in the process to be changed. I had just placed the order minutes ago.

Terry said that the order could only be canceled. Okay, fine, I've worked a lot of retail. I get it. Cancel it and I'll reorder.

He couldn't find my payment from PayPal. Because I was trying to have him cancel it SO FAST THAT DSW DIDN'T EVEN SEE A PURCHASE YET. And it was too far in the process to edit?! Really?! I've never heard this in all my years of working retail and purchasing online. Not ONCE has this ever been an issue.

All to say, make sure your address is right. Terry did whatever, he seemed disinterested but his job sucks so I don't blame him. I do blame DSW for having a system in place that THREE MINUTES is too far into the process to put an apartment number on a separate line.

Utterly disappointed and not pleased.

Always a great quality, great customer service! And reasonable prices!

They have said the item was delivered and signed for but I have never received it. I believe this is a scam.

I purchased (3) pairs of shoes for an out of town trip (1) for myself and (2) for my girlfriend. I wore one pair the first day and about 3 hours into the day, the shoes started to come apart. Then my girlfriends shoes hurt her feet so bad that we had to uber everywhere, because she could not walk in them any longer. They were sketchers....made for walking.....the last pair she wore (dressier shoes) were not any good either. Upon returning from the trip, she took them back for a return to get a refund or replacements...They would not return them and she was told that they were to worn....*after only hours of wearing them*...what a rip off...do not buy from DSW.. Their shoes are inferior and are most likely seconds or irregulars. Horrible customer service as well!!

I purchased a pair of running shoes on line and the shoes never arrived. I was told that it was up to me to chase the courier. The tracking number did not exist and I am left without the shoes. After six weeks they have offered to refund 50% of the cost of the shoes. After reading other similar reviews, I think this is a SCAM. I would never use this company again and recommend others to stay away from them.

I purchased a pair of running shoes on line and the shoes never arrived. I was told that it was up to me to chase the courier. I was given a tracking number. The tracking number did not exist and I am left without the shoes. My credit card company followed it for me and reimbursed me. I would never use this company again and recommend others to stay away from them. Lesson learned.