I contacted drpawpaw customer service to ask about the smell of a lip balm I bought on Amazon. Katie very kindly sent me a replacement without even me asking, and when it didn't arrive, sent me anothe... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have recently purchased a trio pack of shimmering coloured lip colours. All three colours are really wearable and leave lips feeling soft. They also contain peppermint oil which makes them feel real... Zobacz więcej
Reakcja na opinię
Purchased some body mists and the pump was faulty. I contacted customer services and Katie was very quick to replace the whole bottle of mist which I was not expecting! Great communication and custome... Zobacz więcej
I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Dane kontaktowe
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, Zjednoczone Królestwo
- info@drpawpaw.com
- www.drpawpaw.com
4,8
Doskonała
264 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Outstanding customer service.
Great products and great customer service. I had a problem and it was rectified immediately, very fast response.
21 grudnia 2023
Opinia niezależna
fast delivery great prouduct
28 września 2023
Vegan products which are effective and…
Vegan products which are effective and lovely to use
25 listopada 2023
Excellent Customer Service
Emailed Customer Service, I had a reply the same day and alternative pumps were dispatched to me straight away. Very good Customer Service by Sarah.
2 listopada 2023
Opinia niezależna
Excellent customer service
I recently contacted the company because I accidentally subscribed to a product and couldn't work out how to cancel it, not only did they deal with it quickly and efficiently they also gave me a discount for my next purchase. I love the products I've tried so far and will definitely be using the discount to try some more.
2 października 2023
Over priced
25 września 2023
Amazing customer service,impressed at…
Amazing customer service,impressed at such a quick response and my issue was instantly resolved.Only just started using the products but so far I am very impressed.If only all companies could offer such great service.
29 września 2023
Opinia niezależna
Not a very good product
I purchased the Dr PAWPAW 7 IN 1 hair treatment spray. It's more of a cream so needs shaking really well to get it to come out of the nozzle. Despite doing this before every use the nozzle just clogs up and I could get nothing out after a couple of sprays. I also found it left my hair quite lank. Very disappointing considering it's an expensive product.
18 lipca 2023
Opinia niezależna
I was given a lip balm by a friend for…
I was given a lip balm by a friend for my birthday and I put some on as it did so it also started coming out of the bottom as wasn’t properly sealed. The one application of product was lovely. The customer service was amazing, I emailed and with in the hour, Sarah emailed back asking for more information. I got back to her and she is sending me out a replacement. Great customer service.
6 września 2023
Opinia niezależna
Amazing!!!
28 sierpnia 2023
Pleasant to wear
I have been using it for years. The tint is the right amount to wear alone or add on top of a matt lipstick. It feels light, comfortable, not sticky, and no need to constantly replenish.
24 sierpnia 2023
Confused
I tried to order and it said 20% off and free delivery but I went to pay and the hair product final price went from £13:50 to £16:20 - it didn't explain why or give me the option to put in the 20% code.
24 sierpnia 2023
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Hi Lettie,
Many thanks for taking the time to leave a review, but I'm sorry you didn't have a positive experience when you placed your order. Would you be able to contact us at info@drpawpaw.com with your order number if possible, and we can have a look into it. If you didn't place your order, please still contact us and we will see how we can fix this for you.
Best wishes
Cass
Customer Service Team
I love the eye cream
I love the eye cream. It's a beautiful product feels sumptuous on the skin.
Can't fault the price point either.
16 sierpnia 2023
I just wanted to say what wonderful…
I just wanted to say what wonderful service I received from Sarah at Dr PawPaw. A pump on the product I bought wasn’t working properly, so emailed for them for advice. They replied very promptly and in the end arranged to send me out a new pump. Great service, very fast, efficient and so friendly. I love the products and the service.
22 sierpnia 2023
Opinia niezależna
Still not received purchase
Still not received purchase, custer service is on point and currently working with Sarah. However 2nd order still not arrived.
31 lipca 2023
Customer service 10/10
Customer service 10/10
One of my products nozzles stopped working so I sent an email, they sent me a bigger version and less than 12 hours after sending them my address I had a new bottle in my hands
2 sierpnia 2023
Opinia niezależna
Great new products
Great shampoo, face wash oil based removes makeup and mascara really well and eye cream is super hydrating
23 lipca 2023
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