I contacted drpawpaw customer service to ask about the smell of a lip balm I bought on Amazon. Katie very kindly sent me a replacement without even me asking, and when it didn't arrive, sent me anothe... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have recently purchased a trio pack of shimmering coloured lip colours. All three colours are really wearable and leave lips feeling soft. They also contain peppermint oil which makes them feel real... Zobacz więcej
Reakcja na opinię
Purchased some body mists and the pump was faulty. I contacted customer services and Katie was very quick to replace the whole bottle of mist which I was not expecting! Great communication and custome... Zobacz więcej
I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Dane kontaktowe
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, Zjednoczone Królestwo
- info@drpawpaw.com
- www.drpawpaw.com
4,8
Doskonała
264 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very satisfied customer
Very quick response to an email I sent and problem was rectified in a few days.
Katie was very pleasant, helpful and good communication throughout.
1 kwietnia 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
First class support
Thank you Dr Paw Paw your response was amazing. You answered my questions and solved my issue in under 24 hrs. Thank you for my replacement lip balms now I can carry on enjoying your fantastic products. 👍
3 kwietnia 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Great product and fab customer service
Great product and fab customer service. I had a problem with a tube splitting, emailed them and got a message by return saying they will replace it. Measure oof a good company? How well and easily they put things right. 🙂
2 kwietnia 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Best customer service I have ever experienced
The best customer service I have ever encountered, chatted with Jessica Watts, and was met with kindness, profesionalism, cooperation and very strong wilingness to help. I am very satisfied with this company, especially with them getting back to me very fast.
27 marca 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Perfect Service!
I had the pleasure of speaking to Katie Lott regarding a packaging issue. Cannot fault the customer service in any way and highly recommend the company for their products too! Thank you
18 marca 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Faulty tube resolved quickly by helpful employee
I had an issue with a faulty tube where the seal broke meaning I lost a lot of the product. The customer service assistant was very quick to resolve the matter, sending me a new tube with no problem asked, I just had to send some photos. Very quick responses and Jessica (CS rep) was so helpful!
25 lutego 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Absolutely Fantastic!
Absolutely Fantastic!
I bought a pack of 3 balms on my flight back from Spain, one of them I have only just opened and was broken. I emailed customer service on Saturday and had a reply Monday morning from them (Jessica!) asking for my address to send a replacement. Products are fab and so are the staff... well done Dr PawPaw!
4 marca 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Amazing customer service
I had a faulty lip balm and they replaced it straight away. They replied very fast aswell
28 lutego 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Love the original balm
Love the original balm! Customer service particularly Jessica was so helpful with my query and went above and beyond!
12 lutego 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Good customer service
I purchased a blue lip cream for my daughter for Christmas. The first time she used it the end popped and made quite a mess.
I emailed and was asked a few questions, asked for pictures and a new one sent to me quite quickly. I was happy that I was able to communicate with someone directly.
When it arrived, the box was rather large so I was excited that I may have received a little extra bonus, but sadly not. Just the replacement rattling around in a big box.
2 lutego 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Fabulous
Absolutely love this company. Great products and great customer service.
I had to get in contact about something and it was resolved within days. Would highly recommend this company.
30 stycznia 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Customer Service Team
Customerservice is great and easy to talk to. My order was not delivered to me and I was concerned I'd lose my money and order too.
Thankfully the customer service team was so very helpful.
30 stycznia 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Spray product issue
I emailed the company as I had a problem with a spray attachment on a hair product. They replied swiftly to my email, gave me advice on the product and arranged for a replacement spray attachment to be sent. Excellent service
25 stycznia 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Nighttime lip mask
I had a tube of the fabuous Nighttime lip mask, which on squeezing burst at the wrong end of the tube. I contacted their customer service and the next day they got back to me and arranged for a replacement product to be sent. Jessica in the customer service team was friendly and solved the problem in super quick time.
17 stycznia 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Contacted Sarah regarding a damaged…
Contacted Sarah regarding a damaged product and had a replacement a few days later
16 stycznia 2024
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Incredible
I've been gifted Dr Pawpaw from Christmas which was purchased at TK MAXX its absolutely amazing !
I have curly and wavy hair which is prone to frizz
I also have sensitive skin and can have a reaction to Sodium Lauryl Sulphate.
So I've always used vegan products.
Now the items I've used
Dr Pawpaw it does it all shampoo, conditioner and spray is very friendly to my skin and hair.
I don't know what you've done but wow!
I would like to see Dr PawPaw more available in shops.
27 grudnia 2023
Opinia niezależna
Odpowiedź od Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
ABSOLUTELY AMAZING SERVICE
What can I say about the customer service at DrPawPaw - ABSOLUTELY AMAZING that's what. My problem was dealt with on the same day, with a replacement being promised asap by Sarah. Being a few days before Christmas, I expected to wait until the New Year but it arrived the very next day! I couldn't believe it. Thank you Sarah for your prompt attention. I will definitely be buying from you again.
21 grudnia 2023
Opinia niezależna
Doświadczenie Trustpilot
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