In store service: efficient, friendly & honest, didn't push me to exceed budget. "Sleep Match" was cool! Delivery : kept well advised of progress, quick & friendly Bed : easy to assemble and comfy... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From our experience with George the sales gentleman to the delivery of the bed and mattress all went very smoothly. So far no problems have arisen. Staff very courteous and helpful.
Faultless communication from the delivery team & speedy set up of the new bed. Really happy with our purchase & would recommend both the service & the product!
Good overall experience from Dreams from store to delivery . Pleased with my new bed / mattress . Shout out to the delivery guys who went above and beyond to assemble my bed and take away all packagin... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
1 Seafield Road, EH6 7LE, Edinburgh, Zjednoczone Królestwo
- 01315 530213
4,9
Doskonała
262 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Just what I wanted
Just what I wanted. Gottfried in Edinburgh sold the right product for me
20 lutego 2025
Excellent service
Excellent service in store by staff who know their products and really care.
Delivery and assembly was excellent and communication was faultless.
5 lutego 2025
A Happy Customer
Assistant in the shop was very helpful and attentive without being pushy.
Bed and mattress arrived on day stated and delivered within the time frame I had been advised, by two professional and pleasant young men. They quickly assembled the bed and mattress and demonstrated how to use the remote control.
Bed is very comfortable and I am very happy with my purchase.
12 lutego 2025
Amazing
Godfrey was very nice and friendly with us, he has showed knowledge about the mattresses and he even give me an amazing gifts for my purchase.
I recommend him 100%
8 lutego 2025
Opinia niezależna
Good customer service
Very friendly good customer service. There was no pressure put on you to buy. Product knowledge was very good and concise.
31 stycznia 2025
Opinia niezależna
My mattress is so comfortable and is a…
My mattress is so comfortable and is a great support to my back. Thanks again for all your help getting me the right one. Would thoroughly recommend your products and service.
Pat Berry
Port Seton
19 stycznia 2025
Absolutely brilliant from dreams
Absolutely brilliant from dreams. Dealt with the Edinburgh store this time (George the manager) nothing was too much hassle sorted everything out - he’s a credit to the company. Opted for the Therapur 2800 artic after trying lots of options.
27 grudnia 2024
From the moment we walked into Dreams…
From the moment we walked into Dreams we were welcomed in asked if we would like a coffee or tea he did not rush us he was very knowledgeable and very pleasant he helped us get what we wanted I would recommend if anyone needs a new bed or mattress to go in
5 stycznia 2025
Opinia niezależna
Wonderful service
Helpful and friendly service. I was able to take as much time as I wanted and needed without being hurried .
28 listopada 2024
Iain was great
Iain was great, he has an in depth knowledge of the products, is very friendly and approachable and made the whole process easy, thanks Iain!
2 grudnia 2024
Opinia niezależna
First Class Service
First class in-store service from sales agent who really listened to what I was looking for. Excellent information given on my possible purchase. And and excellent service again from the delivery team with good communication in delivery time. Delivered to room of my choice in a professional, polite and courteous manner. Five stars all round, Thank You Dreams.
12 grudnia 2024
Best sleep I've had in a while
Best sleep I've had in a while. The sales assistant was very helpful.
12 grudnia 2024
No problems whatsoever,first class.
30 listopada 2024
From entering ur seafield store
From entering ur seafield store. Godfrey made us feel welcomed.. took the time to go through everything with us ..from the comfort of the mattress to picking the bed.. Godfrey was such a gentleman from start to finish.. even offered tea an coffee.. I would definitely recommend Godfrey as a great salesman.... The delivery guys (15TH November 9.30).. sorry can't remember there names .. however they were so so helpful ... polite..taken the time to cover there shoes before entering my house.. explained everything about the bed .. how it works .. taking all the wrappings away with them.. so polite from entering to leaving... I would certainly recommend these guys ... 100%...
23 listopada 2024
Easy enough experience in the shop
Easy enough experience in the shop. We made our choice, sorted our options, and got a date set.
The only thing to possible moan at it the value of the delivery costs, even without the building. As an already premium item, can rocket further.
That said, the bed is great, and was delivered as prescribed, with no issues. Hence, the 5-Stars.
13 października 2024
Excellent service and attention from…
Excellent service and attention from the seller in Edinburgh. Delivery on time.
26 października 2024
Couldn't have asked for more
Staff in store were really helpful. They made sure we found the mattress we were after, and arranging delivery was smooth and straightforward. Delivery was prompt and easy.
26 października 2024
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