In store service: efficient, friendly & honest, didn't push me to exceed budget. "Sleep Match" was cool! Delivery : kept well advised of progress, quick & friendly Bed : easy to assemble and comfy... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From our experience with George the sales gentleman to the delivery of the bed and mattress all went very smoothly. So far no problems have arisen. Staff very courteous and helpful.
Faultless communication from the delivery team & speedy set up of the new bed. Really happy with our purchase & would recommend both the service & the product!
Good overall experience from Dreams from store to delivery . Pleased with my new bed / mattress . Shout out to the delivery guys who went above and beyond to assemble my bed and take away all packagin... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
1 Seafield Road, EH6 7LE, Edinburgh, Zjednoczone Królestwo
- 01315 530213
4,9
Doskonała
262 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bought a Dream single mattress at one…
Bought a Dream single mattress at one of their showrooms. My experience with this new bed is great, new bed always welcoming! Also thanks for their friendly services at showrooms, delivery performance and communications during the process! Great product and great service from Dream....
14 czerwca 2025
Great experience
Great experience with everyone there and first class delivery and assembly thank again.
1 czerwca 2025
Ðelighted with my newbed.My bed is very…
Ðelighted with my newbed.My bed is very comfortable.I did not realise how much of a difference it would make and we are very happy we went ahead,sleeping much better now Thankyou. Sandra and Angus Macdonald
24 maja 2025
No sleep to loads sleep
Used scan for mattress needed, firm, got one & excellent help with my sleep problem, slept for 2/3 hours a night, now with new mattress 8 hours sleep fantastic thank you Dreams
16 maja 2025
I recently visited Dream Bed Shop in Edinburgh
I recently visited Dream Bed Shop in Edinburgh and had the pleasure of being helped by Ian. I can honestly say he was fantastic from start to finish. Ian was incredibly knowledgeable and took the time to understand exactly what I was looking for without ever making me feel rushed or pressured. His friendly and patient approach made the whole experience really enjoyable.
He offered clear, helpful advice that made choosing the perfect bed so much easier. I truly appreciated his professionalism and genuine care throughout the process. Thanks to Ian, I left the shop feeling confident and happy with my purchase. I would definitely recommend Ian to anyone looking for expert help and great service at Dream Bed Shop!
4 maja 2025
Opinia niezależna
Quick and easy from purchase to…
Quick and easy from purchase to delivery, no complaints and will return in the future.
27 kwietnia 2025
Excellent support when choosing a bed
Excellent support when choosing a bed. The salesman was knowledgable and made no attempt to coerce us into buying which was important to us. We were kept fully informed re arrival and fitting if the bed and the two fitters were extremely polite as well as very efficient! The bed is super!!!
18 kwietnia 2025
We found the whole process really easy…
We found the whole process really easy and relaxed. The staff were super helpful and knowledgable for our needs and having used the new mattress for nearly a month now, this was the right advice. We were helped by Ian in the Edinburgh branch
5 kwietnia 2025
Helpful staff
Helpful staff, easy delivery excellent mattress. Sleeping very well now.
13 kwietnia 2025
Amazing!
Iain is amazing, they've matched an amazing, sciatica-friendly mattress for me!
5 kwietnia 2025
Opinia niezależna
Amazing customer service bed came and…
Amazing customer service bed came and build in 10 minutes absolutely in love with my bed couldn’t have asked for a better experience
5 kwietnia 2025
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Bought a foam mattress which had an…
Bought a foam mattress which had an odour that just would not go away. Two months in and it still has the odour. Called to complain and they said to pay £100 for a change of mattress, although there is a fault with the product that is not our fault!
2 marca 2025
Opinia niezależna
Odpowiedź od Dreams - Edinburgh Seafield
Good Afternoon Phikippe,
Thank you for taking the time to leave your review. I tried to call today but was unable to reach you and your partner could not take my call at the time.
Due to this I have emailed you to be able to discuss your mattress problem further and hope you will be happy with my offer of a resolve.
Many Thanks, Leanne
I have used Dreams over the years to…
I have used Dreams over the years to replace beds and mattresses and always found the service to be friendly and professional. This is one of the reasons I have continued to go back time after time.
30 marca 2025
I think it is reassuring to feel that the service that was provided for sutch an important purchase was exellent
when we visited the store in seafield road edinburgh,
we found the staff very helpful and there was no sales pressuire . having the machine which gives you an indication of what type of bed would be suited to our needs was very helpful.
2 marca 2025
Helpful staff
Helpful, but not pushy staff; plenty of choice. Very satisfied with pur comfy bed.
28 lutego 2025
Great service and very comfortable bed.
27 lutego 2025
Excellent store and service
Excellent store and service, staff very helpful and polite,
27 lutego 2025
Doświadczenie Trustpilot
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