Moving back to UK, needed bed for when we completed house purchase. Charlie was absolutely brilliant at helping us chose the best bed and mattress. He was extremely knowledgeable about all the options... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Served by a gentleman named Charlie who was extremely informative and helpful. Gave us our options but there was no hard sell. Also provided me with a coffee that went down well. When I returned to th... Zobacz więcej
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... Zobacz więcej
We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... Zobacz więcej
Informacje dotyczące firmy
- Sklep z łóżkami
- również w kategorii:
- Sklep z materacami
- Sklep z meblami do sypialni
- Sklep z pościelami
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Unit 2 Newport Road, CF23 9AD, Cardiff, Zjednoczone Królestwo
- 02920 498574
4,9
Doskonała
287 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic service
Went in with my elderly mother today for a long overdue new mattress for her. The assistant Pam was absolutley fabulous. My mum was very happy with her mattress as Pam was so very helpful and knew her stuff! Overall an excellent service. We felt valued and listened too and Pam was very friendly. I think Pam deserves a payrise! Thank you again.
14 sierpnia 2024
Opinia niezależna
Excellent all round service
Salesperson very helpful, informative, polite and friendly.
Delivery great, on time, was kept informed by driver who together with his colleague was polite, cheerful and efficient
10 sierpnia 2024
My new mattress is very comfortable.
My new mattress is very comfortable.
The delivery service was excellent. Kept in touch, as promised. The driver rang me at 7.30 am on the day to say the expected delivery time, and then again one hour before delivery. Excellent !
28 lipca 2024
Friendly, non-pressuring experts
Very warmly greeted on arrival instore by Tracey who left us for around 5 mins before offering her assistance. Tracey was very polite and very attentive to our needs. She offered us a choice of drinks and recommended the the sleep-match machine to aid our selection. Her expert knowledge and experience guided us to the right mattress for our specific needs. We were offered multiple choices, along with a choice of pillows to sample. There was no time pressure trying out each offering and Tracey demonstrated great patience and understanding as we narrowed down our choices. Tracey checked in with us on each selection, explaining in detail the choices we made. Very professional and genuinely friendly and supportive. Outstanding customer service. Highly recommend them.
1 lipca 2024
Opinia niezależna
Excellent experience start to finish
Excellent experience start to finish. The lady in store was fabulous
19 lipca 2024
Prompt delivery at time stated
Prompt delivery at time stated. Bed and furniture carried to required room and relevant advice given.
5 lipca 2024
A smooth and no-pressure purchase
A smooth and no-pressure purchase. The salesperson Tracey was very kind and helpful, keen to help and gave good advice. The mattress assessment was a nice added bonus. Delivery was organised with ease, regular updates and a 2 hour slot plus a phone call ahead of arriving. The delivery guys were both really polite and friendly. Wore plastic shoe covers as standard. Removed all the packaging and assembled the bed within 20 minutes! Really impressed with the service from start to finish. And made decision making for a very expensive purchase very easy. Highly recommend.
15 czerwca 2024
Dreams shopping experience
From the visit to the shop in Newport Road, Cardiff to the purchasing of the sofa bed, and then to delivery, everything was handled expertly. Jules, the assistant was friendly, polite and very knowledgeable. We were kept informed about our delivery which happened on the date we requested. We were informed by our delivery person, Richard, of an earlier deliver time and kept up to date on that too. We are very happy with our purchase too.
4 maja 2024
Mattress is perfect ' no adjustment…
Mattress is perfect ' no adjustment period- great sleep from first night
31 maja 2024
Super helpful staff
I suffer with anxiety and depression and the staff at this store were so helpful and understanding of my situation, especially Julie. She allowed me to try the sleep match bed, and guided me through a number of options of mattress and frame, before I settled on my new temper mattress. Thank you once again for making the experience a lot less stressful.
24 maja 2024
Excellent experience
The helpfulness of the staff,and the patience in helping me choose.
I am enjoying my new 🛌
3 maja 2024
Friendly staffs with good understanding of product
The staffs are very friendly and have good understanding of the product. They are always calm and patient with me while I make my decisions. They also help me with measurement to suit my space.
5 kwietnia 2024
Great Experience, Even Better Sleep!
Wenhad a very simple, stress free experience when ordering our matress, we got a great deal, efficient and friendly delivery and all round top customer service from start to finish.
Best bit is we are getting much better sleep on our new matress and pillows
5 kwietnia 2024
Great sales staff and delivery guys
30 marca 2024
Lovely new mattress.
From the day we went to the shop and tried our new mattress everything went smoothly. My bed has now arrived and is super comfortable and very good quality. Thank you to the Newport Road Cardiff team.
21 marca 2024
Very Helpful and Friendly Staff..
Very Helpful and Friendly Staff... made us feel comfortable and valued as customers...
The Whole Process in our selection was very professional.
So Happy we went to DREAMS .... it was Time Well Spent .
9 marca 2024
Opinia niezależna
Had my new mattress for just over a…
Had my new mattress for just over a week - really helpful friendly delivery men. Couldn't better their customer service. And to top it all I have had the best night's sleep every night since. Will definitely recommend Dreams and will use them again.
3 marca 2024
Professional helpful not rushed while…
Professional helpful not rushed while checking out different beds / mattresses . Everything explained in a friendly manner.
1 marca 2024
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.