Moving back to UK, needed bed for when we completed house purchase. Charlie was absolutely brilliant at helping us chose the best bed and mattress. He was extremely knowledgeable about all the options... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Served by a gentleman named Charlie who was extremely informative and helpful. Gave us our options but there was no hard sell. Also provided me with a coffee that went down well. When I returned to th... Zobacz więcej
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... Zobacz więcej
We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... Zobacz więcej
Informacje dotyczące firmy
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Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Unit 2 Newport Road, CF23 9AD, Cardiff, Zjednoczone Królestwo
- 02920 498574
4,9
Doskonała
287 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Bit on the pricey side but we enjoyed the care and attention we got. Pam was great, happy with our purchase
1 marca 2024
Excellent service.
22 lutego 2024
10/10
We were helped in finding the perfect bed, mattress and pillows combination by Jules, who guided us through the whole process, even with our very specific criteria
10 lutego 2024
Opinia niezależna
Efficient and friendly…
Very efficient and friendly member of staff ( Jules ) she was there for all our needs ,guiding us to the best product for us .
6 stycznia 2024
Customer service really good
Customer service really good, everything on time and pleased with my new mattress
1 lutego 2024
Experience was great top notch
1 lutego 2024
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Good service
Great service and delivery but bed is a lot flimsier than it seemed in the shop
1 lutego 2024
Odpowiedź od Dreams - Cardiff Newport Road
Dear Mrs Cruse
Thank you for your review. I am glad you are happy with the service and delivery experience, however I am sorry for the fact you are not totally satisfied with the quality of the bed base. We will pass this onto our bed factory to review.
I have sent you an email with some suggested resolutions which I hope you will deem as suitable. I look forward to hearing from you shortly.
Many thanks
Peter
First class service good product
First class service good product. Delivery men were excellent and went above and beyond in their delivery
28 stycznia 2024
A relaxing experience
Excellent service at the shop - no pressure selling and everything geared to my own needs - I am disabled
Everything explained carefully and accurately by salesperson
Delivery on time with regular conversation with the driver and his colleague This enabled me to accurately communicate delivery times with my daughter so she could be here on its arrival
Two excellent delivery men. Nothing too much trouble and accurate attention to detail Very efficient and pleasant- great humour making it all a pleasant experience
Every detail re using the bed explained to my daughter They would not leave until we were satisfied
A pressure free experience
19 stycznia 2024
Assistant very helpful
Assistant very helpful, very happy with mattress and delivery men were very helpful
29 stycznia 2024
Fabulous staff and very knowledgeable
27 stycznia 2024
Amazing service and products
From start to finish the experience has been amazing. We needed 2 beds and a sofa bed. All our needs were listened to and we were shown serval beds.
We had to keep moving the delivery dates due to completion dates been moved, this was never an issue.
The delivery guys were great, they assembled the beds and removed all packaging. They use feet covers and were so quick.
No complaints at all.
Wouldn’t hesitate to recommend Dream to anyone.
14 stycznia 2024
Excellent service all round
I was given a delivery date by the Dreams Sales Assistant in the Cardiff Branch and my bed was delivered on that day. I was also told that I would be given a 2 hour slot and that the delivery men would contact me. All of that happened, so I was very impressed.
The delivery men wore plastic shoes whilst delivering my bed and they put the bed together really quickly.
I couldn't be happier with my bed so far and the excellent service I received.
6 stycznia 2024
Good customer service
Julie, the member of staff who served me, was excellent and a credit to the store. Cannot speak any more highly of her.
9 stycznia 2024
Opinia niezależna
Great experience at Dreams Cardiff
Great range of beds and mattresses, very welcoming, friendly and knowledgeable sales person, good experience of trying recommended mattresses tailored to our specific needs.
2 stycznia 2024
Opinia niezależna
Delivery of gold Cambourne combination mattress
My mattress was delivered exactly when it was supposed to be. My old mattress was collected first, then the new one brought in. It was pouring with rain at the time and I appreciated the 2 delivery men putting covers on their shoes before going upstairs. The new mattress is very heavy and thick so the men had to push it around quite a bit to get it up the stairs and into the bedroom. The only small problem was that the new mattress had been propped up outside the front door briefly and as such the plastic covering was wet and dirty. This got transferred onto my wallpaper when they were trying to get it up the stairs. Luckily I got most of the mud droplets off but it could have been a lot worse.
The mattress itself is so comfortable and my hips have not ached since I’ve had it .
22 grudnia 2023
All round great service from the team…
All round great service from the team in Newport Road. From the moment I entered the store I was made to feel welcomed and nothing was too much trouble. Delivery service was superb too - polite, friendly and prompt. Fantastic service throughout.
Thanks again Mark, Pam & Tracey
20 listopada 2023
Great experience from ordering mattress…
Great experience from ordering mattress to the delivery and the collection of old mattresses well done dreams
3 grudnia 2023
Arrived exactly on time
Arrived exactly on time. Delivery men covered their shoes,carried the bed upstairs and assembled it in less than 20 minutes.Very efficient and friendly.Delighted with our ottoman bed,super comfy and sty!ish.Salesman very knowledgeable,helpful and not pushy.Pleasant experience
17 listopada 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.