Moving back to UK, needed bed for when we completed house purchase. Charlie was absolutely brilliant at helping us chose the best bed and mattress. He was extremely knowledgeable about all the options... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Served by a gentleman named Charlie who was extremely informative and helpful. Gave us our options but there was no hard sell. Also provided me with a coffee that went down well. When I returned to th... Zobacz więcej
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upsta... Zobacz więcej
We visited Dreams yesterday with very little knowledge about mattresses or any real idea of what would be right for us, and Charlie made the entire experience genuinely fantastic. He took the t... Zobacz więcej
Informacje dotyczące firmy
- Sklep z łóżkami
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- Sklep z materacami
- Sklep z meblami do sypialni
- Sklep z pościelami
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Unit 2 Newport Road, CF23 9AD, Cardiff, Zjednoczone Królestwo
- 02920 498574
4,9
Doskonała
284 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bought a Knighton mattress (soft) but…
Bought a Knighton mattress (soft) but after 9 months the mattress is STILL firm which is not what I wanted ordered.
UPDATE:
Faye got in contact soon after and has resolved the situation. She was pretty amazing really and went out of her way to help. Communication was brilliant and am now an extremely happy bunny.
6 marca 2025
Odpowiedź od Dreams - Cardiff Newport Road
Good Morning Kallan,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are not finding your mattress comfortable, I had tried to call you to find out some further information but was unable to get through.
I have sent you an email so we can discuss the matter further and I look forward to speaking with you soon.
Kind Regards,
Faye
Excellent.
Excellent service in all areas. The shop floor experience was a very positive one. Our purchase was dealt with in a professional manner. The delivery process was very thorough and fully communicated.
26 lutego 2025
Dreams delivered bed way ahead of the…
Dreams delivered bed way ahead of the expected date. The guys had it put together in about 15 minutes. Very professional and polite.
8 marca 2025
Excellent service
Great, helpful service from store to delivery. Would definitely recommend Dreams.
10 lutego 2025
Excellent range of beds for everyone
Excellent range of beds for everyone. Customer Service is excellent. No more to say.
21 lutego 2025
Really thorough professional team
16 lutego 2025
A big thank you to Charlie for taking…
A big thank you to Charlie for taking time to ignore my anoyance and playfullness during my visit at the shop, he did so well to look for the right bed for me 🙏🏻and Mark who came to his rescue at the time too also promised the boys coming to fit my bed will have an over shoes which they did. Michael and team bed delivered on the 08/02/2025. Thank you dreams team you guys rock.
8 lutego 2025
Opinia niezależna
We were delighted with the service from…
We were delighted with the service from the time we met the staff in the Cardiff showroom until the Op’s staff completed the assembly of the bed
8 lutego 2025
I wanted to leave a 2nd time visit…
I wanted to leave a 2nd time visit review on Google but I was unable to, hence the reason I am writing my review on Trustpilot. My wife and I went to Dreams on Sunday (19/01/2025) to buy yet another mattress and bed frame and once more we were really pleased with the service and the quality of the products. Yet again, Charlie was with us throughout, answered all our questions and helped us choose the right mattress and bed frame. He is truly a gem and a true gentleman. Once again, the tea he served was amazing. The other staff members are also incredibly welcoming and friendly. We thank Charlie and the entire team for accommodating us and making our time there worthwhile. Dreams at Cardiff Newport Road is highly recommended.
19 stycznia 2025
Opinia niezależna
Good sale price
We enjoyed the sleep monitor experience to determine the correct mattress for us, and that we had 50% off our purchase. We didn’t like that when we were asked if we would like the mattress taken upstairs on delivery and our old mattress recycled we weren’t told there was a substantial charge for these services. We refused these once we realised additional costs were added. The salesperson should say there is a charge for this when making the offer as it felt like this information was deliberately left out,
31 grudnia 2024
Great bed great staff at Cardiff store…
Great bed great staff at Cardiff store and great delivery but the two guys who delivered nothing more to say highly recommend thank you
15 grudnia 2024
Dreams not Nightmares!
The staff in the Dreams Store were very friendly and professional. A very pleasant experience. The delivery was on time and again the delivery driver was very friendly and courteous.
19 listopada 2024
It is important to be treated with respect
My experience was made easyby the helpful assistant,she was attentive,knowledgeable and very helpful to me when choosing my bed.
The bed was delivered as stated and the guys were also very helpful and polite.
15 listopada 2024
Delivery and repair he delias on time
The delivery was on time. Men were very efficient and helpful and made sure I was happy with bed before they left.
They also carried out the repair on my othrr bed quickly and also made sure I was happy with the repair.
1 grudnia 2024
Very happy with Dreams purchase
Delivery was as scheduled. Installation was done quickly and professionally.
Really pleased with the purchase and service.
13 listopada 2024
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.