The staff in the Bournemouth store where warm and friendly without overwhelming and going for a quick sale. Information and advice was clear. Enough beds to narrow down what we wanted and where ha... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Amazing service from start to finish, friendly informative sales staff Kieran and kind, helpful delivery crew Steve plus 1. Was expecting a nightmare (nothing ever happens as it’s supposed to since Co... Zobacz więcej
We used the mattress measuring device and were given several options. One of these we chose. Delivery was quicker than expected (less than 10 days). The delivery men were very careful of our propert... Zobacz więcej
A visit to Dreams Bournemouth resulted in us leaving with a mattress and 2 amazing pillows. We were greeted instantly by a member of the team named Kieran. We used the sleep machine to narrow a few... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Unit 2 Mallard Retal Park, BH8 9PE, Bournemouth, Zjednoczone Królestwo
- 01202025499
4,7
Doskonała
266 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I came into store as I wanted to…
I came into store as I wanted to replace a mattress that was to firm and when tried out in store it seemed fine. However when delivered there is not much difference than my previous mattress and I would say it is firm and not medium
3 lipca 2026
Odpowiedź od Dreams - Bournemouth
Hi Jane,
Thank you very much for taking the time to leave your review and for speaking with me today. Your feedback is greatly appreciated.
I have sent you an email summarising what we discussed for your reference. If there is anything else I can help with, please do not hesitate to get in touch.
Regards,
Hassan
I thought I’d already written a review…
I thought I’d already written a review but JIC I didn’t….
Dreams staff were lovely
Bed and Mattress lovely
Delivery collection staff lovely
Yes pricey to recycle old bed, and build new one but you don’t have to use these services, for me the cost of this was worth the zero stress of the swap from old to new :)
24 maja 2026
Very high standards of service and customer care
Very high standards of service and delivery. The bed is comfortable and lovely to sleep on. Thank you for all your services very high standards.
21 czerwca 2026
New mattress is no better than the…
New mattress is no better than the 'old' one, Still got back ache!
21 czerwca 2026
Odpowiedź od Dreams - Bournemouth
Good Morning Mr Jones
Thank you for your time leaving your review. I am very sorry to hear that you are not finding your new mattress comfortable at this stage
Thank you for your time on the phone with me today, as discussed, we can offer to exchange the mattress if you wish, under our comfort exchange guarantee
Kind Regards
Nick
Great experience
Great advisor, loved the body settings bed. Delivered as per instructions.
Everything from buying to delivery went very smoothly.
7 czerwca 2026
Staff were so helpful and patient
Staff were so helpful and patient.
Excellent service
Straight forward exact delivery
Love the mattress as well
13 czerwca 2026
Downton Bed & posturepedic mattress
The delivery ran smoothly, men wore carpet shoes & very polite. Bed was installed v quickly & is v sturdy. All good..took 45minutes!!
23 maja 2026
Firstly the extremely welcoming lady…
Firstly the extremely welcoming lady who served us
She had patience and understanding
Thank you
Then the gentlemen who delivered our new mattress were careful helpful and carried out the change over with no fuss
22 maja 2026
Pleasant sales experience at Bournemouth store
The staff in the Bournemouth store where warm and friendly without overwhelming and going for a quick sale. Information and advice was clear. Enough beds to narrow down what we wanted and where happy with the purchase. Their Tempur mattress was £1 more expensive than the place next door but we got free pillows.
The delivery was above and beyond, insistent on using shoe covers and taking the further into the house when was technical required of them.
2 maja 2026
Friendly shop staff and delivery people.
15 maja 2026
excellent service
My experience at Dreams Bournemouth was absolutely brilliant. Steve was not only pleasant, welcoming & patient but gave me excellent advice on choosing the correct Tempur pillows for my needs. He made the shopping experience a pleasure and i will certainly recommend and be back in the future.
30 kwietnia 2026
Opinia niezależna
Best nights sleep ever
11 kwietnia 2026
I’m happy about my experience
I’m happy about my experience. Good value for money.
13 kwietnia 2026
Opinia niezależna
Delivery was on time
Delivery was on time, installers were tidy friendly and knowledgeable. Everything demonstrated fully. Very happy to use again. Very satisfied customer.
30 marca 2026
Great experience
Wonderful, knowledgeable staff and the team who delivered the matress - so helpful. Amazing quality and have so welcomed those restful night sleeps. Highly recommend!
1 kwietnia 2026
The Dreams delivery lads.
The two lads that came with the bed were so helpful, polite and a credit to Dreams. Kieran and Jonathan.
8 marca 2026
Everyone did what they said they'd do
Everything from start to finish, ordering to delivery. Well done to all the staff involved
7 marca 2026
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