Drake's Recenzje 336

Very, Very pleased with everything. From communication to delivery nothing was too much trouble. Very very pleased with our purchase of tables. Made very professionally and to a very high standard.
Would totally recommend this company.

DO NOT SHOP HERE! VERY POOR CUSTOMER EXPERIENCE

Really disappointed with the customer experience in Drake’s Savile Row store today. I was served by Babbington who forgot to bring me a glass of water and take my email/street address details for the out of stock item I was looking to purchase. He seemed uninterested and distracted so I politely declined further assistance and left the store. The plan was to shop here for my wedding later in the summer but respectfully I’ll take my business elsewhere.

Fast and efficient

Awesome, well made, made in England gear. I appreciate the quality.

My favourite brand, super quality and express shipping.

Habe am 11.2. eine Bestellung aufgegeben und bis heute nichts erhalten. Kein Paket, kein Geld zurück, keine Antwort wo das Paket ist. Sendestatus seit 12.2. unverändert.

Everything about the product ist just awesome. I’ll purchased the set of 3 Oxford Button down for the second time. The only thing to complain ist the shipping to Germany and coming with this the hustle withe the toll. Maybe leaving the EU wasn’t such a good idea.

Appallingly inaccurate size guides for shirts

Amber is good at sorting issues, I needed to try on some jeans and she ordered them in with no hassle. Always love the clothes

Great service as always.

Sizing for me with Drakes is often tricky.

For my most recent purchase, the Green Waxed Coverall Jacket, I opted to purchase a size 42, which ended up on the short side in the sleeves and across the back, (albeit chest and body fine), so I decided to buy the 44 which has that little bit more room across the back and to layer underneath, as well as giving that relaxed look. I would say that the sleeves are still too short, with shirt sleeves hanging well below the jacket cuff. (I am 6´3¨, typically a 46´´ chest and 110kg.)

I ordered the larger replacement and tried both on, and decided on returning the 42.

As always, delivery and service was reliable. Replacement came within 3-4 days and my refund for the returned jacket was back in my account within a week of arriving back at Drakes. All very seamless.

As a side note - I would love it if Drakes made one sizer larger for all their over shirts and jumpers to accommodate the slightly larger chested, shouldered individual (XXXL).

The customer care service was really great.
Amber made it possible for me me to receive my sleeveless pullover in time for my tomorrow's meeting.
I am really grateful for this.

Great customer service, Fast Communication and delivery

Ordered 4 items on the annual Archive Sale. And this review is solely on my experience with this.

I wanted to return two items, but due to the fact that the UK is no longer part of the EU, Drake's doesn't provide return rights. This is stated at the very bottom of the checkout page. I didn't notice it or check the rights since I have ordered from them before and returned items with no problem.

Also, the items I ordered dropped by 50% only three days after I ordered them.

I am sure they have their reasons to do this but to be honest, I feel deceived as a customer. Not worthy of a "luxury" brand like Drake's.

It’s a poor way to operate an e-commerce, and the service provided by the Drake's team is substandard.

My Jean Jacket arrived a day earlier than expected.
It showed up in a very classy box too.
I tried the Jacket on and the fit is perfect !!!
After a close inspection I realized the quality of the workmanship in the making of this Jean Jacket.
It is without a doubt the best one every made.
Thank YOU so much Drake's Team

After emailing Drakes for replacement buttons on my Black Watch work shirt, Amber at Drakes responded quickly to my email & is now sending on replacements by courier free of charge (I had offered to pay) so I can back to wearing one of my faves - great customer service - thanks Amber!

Fast delivery. Very professionnal!