Doorsofdistinction Recenzje 

129
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

⭐⭐⭐⭐⭐ Outstanding Service from George Moreland I would like to say a huge thank you to George Moreland from Distinction Doors for the exceptional service he provided. George has been abs... Zobacz więcej

Oceniono na 2 z 5

Bought some 1930's white oak doors in 2013. Was assured by email that they were a 2mm veneer but discovered on LIGHTLY sanding prior to varnishing that the veneer is paper thin. 3 of the doors arriv... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Inital preference was to go to a store to see before buying, however viewing their website and speaking to Alan and Kirsty ( big shout out) from order to delivery and advice on best handles/price was... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Alan in Sales was extremely patient with us when we were choosing our doors and made the whole ordering process very easy. When the first 5 doors arrived a couple of them had a few minor defects but a... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z artykułami domowymi

Informacje przekazane przez różne źródła zewnętrzne

We are a well established timber door supplier to trade and domestic customers. Our telephone lines are manned by experienced customer service advisors, and can guide you through our range of doors with their expert knowledge. Please give us a call to discuss your requirements.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

129 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(129)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
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Oceniono na 5 z 5

Well Done Doors of Distiction…

We viewed the Doors of Distiction Catalogue on line and picked out several glazed doors that interested us, as we were visiting in the area we paid a visit to the showroom and shown the doors we were interested in.
We picked the style and also needed new door furniture for existing doors. A very quick response from the selling team and an order was placed the goods arrived within a week.

10 kwietnia 2024
Opinia niezależna
Logo Doorsofdistinction

Odpowiedź od Doorsofdistinction

Thank you Sue for the great comments! We really apreciate you taking the time to review us.

Oceniono na 5 z 5

We have made several purchases from…

We have made several purchases from Doors of Distinction and have found them to offer exceptional service. They follow-up enquiries and offer good advice. They supply quality products and have offered great after sales service too.

29 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Colin's your man

Colin was very helpful, the process was so easy took
3-4 minutes to order door and handles.
Very efficient.

8 kwietnia 2024
Opinia niezależna
Oceniono na 4 z 5

Very professional

I dealt with Colin, who was very polite and Knowledgeable about the products, could have not been more helpful, provided a quick and accurate quote, once I proceeded with the order and payment, was seamless.

22 marca 2024
Opinia niezależna
Oceniono na 5 z 5

Such an excellent company

Such an excellent company. Helped us from the start of the purchase until the end. We had a previous purchase with them which we had to cancel literally years later, the company still kept the order on file and then refunded everything for us which then allowed us to make a different purchase. They then dealt with the new purchase very well, fast delivery and kept my partners disability in mind. Wouldn't come to anyone else in future for our doors. Also offer fantastic telephone service.

31 stycznia 2024
Opinia niezależna
Logo Doorsofdistinction

Odpowiedź od Doorsofdistinction

Thank you for your review, we pride ourselves on our customer service here at doors of Distinction, so very pleasing to know you are happy with the service here. We have a high customer satisfaction rating across many sites including google reviews and reviews.co.uk

Oceniono na 1 z 5

Be very wary

Be very wary - bad customer service - I placed an order for doors which I arranged to collect. One of the doors was damaged and they had to order me a replacement. They then insisted that I pay for delivery of the new door and could not understand why I was unhappy about being charged for what was either their supplier or delivery company issue. Not impressed.

1 listopada 2023
Opinia niezależna
Logo Doorsofdistinction

Odpowiedź od Doorsofdistinction

Dear Ms Flower,

We are sorry to hear of your dissatisfaction with the service you received.

The original order was placed as a collection from branch for which there was not delivery charges applied. A replacement for the damaged door was arranged, however, as the replacement door was required sooner, it needed to be upgraded to a delivery service direct to site from the supplier for which a delivery charge would apply. We did however upgraded this to a faster 48 hour delivery but only charged for the lower standard 5 to 7 day delivery rate.

Again, we do apologise for the issues with the damaged door and for any inconvenience caused.

Many Thanks

DOD

Oceniono na 2 z 5

Be aware that Oak engineered doors are…

Be aware that Oak engineered doors are made with Red Oak, certainly on the beaded edge of the panels. I queried whether the beading was in fact Oak because of the red colour and grain which in my opinion does not look good. If you are expecting English Oak or European Oak you may be disappointed it may not have the same look as any existing doors you may have. If you have an old property it will take some work to get an aged finish. Veneer is also very thin. If having to plane edges to fit, you will ruin the door by cutting through the Oak and exposing the pieces of joined substructure wood. Some of the odd angled matching veneers in the panels just makes them look cheap. Quite disappointing for the price.

17 maja 2023
Opinia niezależna
Logo Doorsofdistinction

Odpowiedź od Doorsofdistinction

Hello Mr Thomas
We are sorry to hear of your disappointment in the oak doors you are referring to.
We do not have any complaint on file under the surname of Thomas of this nature, could you please contact us regarding this, and apologies if you have already done so and the matter has not been passed to Customer Service as we would expect in this circumstance.
Reference the oak in our doors, it is American white oak that is used in any door described as oak on our website, not English or European oak. So if you do have any parts of the door that look on the red side we would take this up with the supplier and try to help you on this.
Please do get in touch so that we may assist you on this.
Thank you.

Oceniono na 2 z 5

Poor Quality for Bespoke Sizes

We ordered seven internal doors from the Colaton Raleigh site, five of which were bespoke sizes. Without going into lots of detail, four had to be returned due to unacceptable quality. We've had to have two sets of door furniture replaced. It never felt like the company took ownership of the issue - it was always "please provide evidence of the problem and we'll take it back to our suppliers". Even though they are only four miles away, there was no interest in actually viewing the poor quality of the goods we paid them to supply. In their defence, we were offered discounts to accept the faulty doors (50% on the doors where the glue was coming through the veneer joins) but the risk of the veneer lifting when oiled was unacceptable to us.

Follow up: very pleased to hear from one of the directors immediately after my review was posted. Appreciated being listened to.

12 października 2023
Opinia niezależna
Logo Doorsofdistinction

Odpowiedź od Doorsofdistinction

I am so sorry you were left with a feeling that we did not take ownership of the problem. Thank you very much for taking my call just now and giving me the time to explain. As advised we will be looking into this further on the past quality issues, and I will come back to you as soon as I can.
On a positive note, I was very glad to hear the the replacement doors you have now received are of a quality you were expecting (as would we)
Tracey

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