MPH Boilers Recenzje 

165
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Above excellent. Quickly dealt with by experienced professionals. The whole team have been understanding of our situation. Worked together communicated throughout installation. Lots of bodies involved... Zobacz więcej

Oceniono na 5 z 5

MPH installed our new kitchen and we couldn’t be happier with the whole process. Throughout the install, they maintained a clean work area and minimised disruptions, the team kept us informed at... Zobacz więcej

Oceniono na 5 z 5

Scott, the engineer kept me up to date by text about arrival time and arrived promptly. Had been here before last year. Friendly, chatted while working away. Extremely efficient and price had not incr... Zobacz więcej

Oceniono na 2 z 5

Yearly service! Went ok , went to put heating ON boiler fired up, BUT NO heat to radiators, tryed later early evening still no joy! Next day Phoned MPH THEY said would get InTouch with Scott, 15:00 p... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami domowymi
  2. Projektant łazienek
  3. Inżynier gazownictwa
  4. Usługi ciepłownicze
  5. Przebudowy kuchni
  6. Hydraulik

Napisane przez firmę

Welcome to MPH Group, Scotland's award-winning, family-run all-trades specialist! As a Which? Trusted Traders, we're all about top-quality kitchens, bathrooms, and boilers, servicing all fuel types with a smile. Dreaming of a new kitchen or bathroom? Pop by our Dunfermline showroom for a world of inspiration or dive into our cutting-edge VR technology to see your future space in stunning detail before any work begins! Boiler on the fritz? Our expert team has got you covered for installations, repairs, and everything in between. But we're more than services and smiles—we're community supporters, too! Through our innovative Heat2Eat initiative, we're giving back with over £17,000 donated to local charities in foodbanks in 2023 alone. With our handy finance options available, creating your dream home is more affordable than you think. At MPH, you're not just a customer; you're part of the family.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

165 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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4,5

Wszystkie recenzje

(165)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

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Oceniono na 5 z 5

Above excellent

Above excellent. Quickly dealt with by experienced professionals. The whole team have been understanding of our situation. Worked together communicated throughout installation. Lots of bodies involved to ensure everything was working properly. Nothing too much trouble. Cleared site of rubbish and cleaned up too. A pleasure to meet highly trained staff. Thank you all . See you in a year for my first service.

23 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

A VERY strange experience

Had a gentleman out from MPH on 19/11/25. I can honestly say it was a strange experience, and would recommend NOT using this company!

Summarising:

Told me I did not need a new boiler just a power flush! This was estimated by him using some tool/camera to film my radiators. Didn't check or ask condition of boiler.

Saw id had a quote from British gas then said couldn't offer me a quote as "MPH were contracted to British Gas to fit boilers" however then proceeded to provide a quote!

Advised only reason the more expensive boilers were popular i.e. Woster and Valiant was due to them sponsoring prime time soap opera TV slots

Became afronted when offered me, in his words a "mates rate" price and when I said id need to think about it and read a quote. Accused me of refusing his offer! Which i found to be a nasty insult in my own home!

Most shockingly, he asked what boiler id thought of. I mentioned a model from Ideal but he then claimed there had been a page on UK gov site only that morning claiming they were all a fire hazard and showed me a "live" gov.uk page, but he pulled this from pictures in his phone. However, the date on this "live" page is actually from February 2024.

This might be an isolated incident, but I definitely say on this experience to AVOID MPH.

19 listopada 2025
Opinia niezależna
Logo MPH Boilers

Odpowiedź od MPH Boilers

Thank you for your review. The experience you’ve described is not in line with how our team operates or the standards we follow, so we would like to review this further.

Please contact us directly with your full name and address so we can confirm whether it was an MPH representative who attended and investigate the matter accordingly.

Kind regards,
MPH Group Team

Oceniono na 5 z 5

MPH group did another fantastic job

MPH group did another fantastic job. We’re so pleased with our en-suite, how it was carried out promptly and professionally and how they left the site spotless. We chose to go direct to MPH group after they salvaged outsourced work from Wickes, so this time it was very smooth. Wouldn’t hesitate to recommend MPH Group.

14 października 2025
Opinia niezależna
Oceniono na 1 z 5

I am not happy at all about the way…

I am not happy at all about the way this company dealt with the issue. I had a service done last week to my Navien combi boiler . My heating was working well. Scott arrived sressed out with phone ringing every 2 minutes, did the service in 10 minutes , had to ask him to check filter. And when about to leave , heating didn't work anymore.He went away back to Kircaldy , came back and was unable to have the heating working again. Then just said he'll contact Navien and left! I didn't hear from him again.
I had to contact Navien myself , said they would phoned but didn't. I eventually talked to somebody after 3 phone calls . Gave me the name of someone who is a very competent engineer and sorted the prob today, a week after.
I am very disappointed in MPH company. It is not acceptable to just leave somebody with no heating when it was working before and not get back in touch and let me deal with the issue myself.

26 września 2025
Opinia niezależna
Logo MPH Boilers

Odpowiedź od MPH Boilers

Our visit on 26th September was solely to carry out a routine boiler service on your Navien boiler, which we did not install. The service itself was completed in full and to the correct standard.

During the visit, our engineer also spent considerable time assisting with your Navien wireless controller, which you mentioned had been losing signal prior to the service. Despite repeated efforts on the day, the controller continued to drop out – this is unrelated to the service carried out on the boiler.

As part of our aftercare, we logged the issue with Navien on your behalf and provided you with their support details. Navien’s procedure is to attempt phone support before sending an engineer, and this process needed to be completed directly with them.

We appreciate how frustrating this must have been, but it is not accurate to say your heating “stopped working because of the service.” The issue lay with the wireless controller, which you had already confirmed was giving you problems before our visit. This then required Navien’s intervention, not anything connected to the service we carried out.

Oceniono na 5 z 5

Brilliant company

From Ryan designing our kitchen, to Tommy who project managed and fitted our kitchen, the whole process was like clockwork, every tradesman who came to our house, they were all fantastic, I can’t praise this company highly enough
Our kitchen is exactly like Ryan designed and promised,
MPH also fitted our new combi boiler and radiators, again, a brilliant job
I would highly recommend this company

1 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Fitted Bathroom!

We had MPH team fit our dream bathroom, from start to finish it was effortless and easy for us! We cannot thank the team enough! High quality service, always kept in the loop with what stages at. The whole was spotless throughout the job showing the care they team have for their craft!

Thank you MPH!

6 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

poor customer service

This company fitted my kitchen in 2021.I am still waiting for my gas certification and electrical certification I am sick of phoning this company over the years It is like doctors surgery you cant get passed the receptionist to speak to the boss he is out on call but will get him to phone you back still waiting.
have contacted Wickes re certificate they had written to MPH asking them to forward on to us MPH have been paid 169.16 for both certificates if they are not prepared to give them to us a refund should be given.

3 lipca 2025
Opinia niezależna
Logo MPH Boilers

Odpowiedź od MPH Boilers

Thank you for your review. We’d like to clarify that the kitchen installed in 2021 was carried out on behalf of Wickes, not as a direct MPH Group project. As such, any issues or requests regarding documentation like gas or electrical certification must be raised directly with Wickes, who managed the overall job.

Oceniono na 5 z 5

Had Ewan (owner) and Ken

Had Ewan (owner) and Ken? come out to survey and quote in January 2025, its now April. I promised Ewan I'd do a good review if satisfied. Well, I'm true to my word.

3 chaps came to fit the boiler and electrics and a Hive in Magdalene, Edinburgh.

Polite, professional, no mess and fully explain things, and a cracking price, and a very good boiler.

Would highly recommend MPH Boilers.

Thankyou all at MPH Boilers.

9 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

MPH - a service that AI cannot replace!

MPH - a service that AI cannot replace! - my second project completed with this company. First a new boiler and now a bathroom in a tired old flat. They turn up on time, are polite, do the work quickly to a high quality standard with pride, and tidy up afterwards. What more can you ask for? Nice banter, problem solve and adapt to all the usual snags as they go. They provide a great service at a reasonable price - I would highly recommend and not hesitate to use them again. Thank you!

10 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

I arranged for a representative to come…

I arranged for a representative to come on Monday,I thought I needed a whole new heating system,David gave some excellent advice and told I didn’t need new radiators,they would have them working to capacity with a new boiler,he gave me a good quote for a new boiler,I agreed to go ahead,received a call from the office 10 minutes after David left saying they could install on Wednesday,engineer didn’t catch his name he was very efficient and a nice guy,I didn’t realise how inefficient my old system was until I got the new one,my house is so cozy now,job well done thanks graeme

15 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent trouble free boiler and radiator installation

Huge thank you to Gary, Martin & Davy from MPH. While the job took a little longer than anticipated they were absolutely brilliant and made what could have been really stressful a great deal easier.

At all points throughout the install they told us what they were doing and put our minds at rest that there wasn't anything they wouldn't be able to find a solution for.

True to their word, we now have a new boiler and 6 new radiators and a toasty warm home.

We can't recommend MPH highly enough.

Thank you all at MPH :-)

6 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

New boiler

Recently enquired about a new boiler. The guy who came out and did the quote was brilliant gave us loads of information and made sure we understood what we were getting. Conner who fitted the boiler arrived on time and did a great job. Converted from an old system boiler to a brand new combi including removing the old water tank in little over 4 hours. Then the sparkie arrived literally within minutes of conner leaving to connect up our new hive system. Very pleased with the service and our new boiler and would definitely recommend mph to family and friends. Thanks Mph!

4 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Annual service: great company and fairly priced

As usual, excellent service. Reminders of the appointment were sent which is very helpful. On the day, given a one hour window for the time of the appointment. Engineer arrived within that one hour time frame and the service was carried put quickly and efficiently. Safety certificate supplied within the hour. Would highly recommend.

12 listopada 2024
Opinia niezależna
Oceniono na 4 z 5

The 4* are for the workmen as they were…

The 4* are for the workmen as they were excellent workers and very professional however communication regarding which workmen were coming when, delays etc was nearly nonexistent from the manager/office. No phone calls only communication was via texts and that was only to answer my questions. Instead of taking the 5-6 days as discussed it took 9 days to complete my bathroom and as this was my only bathroom it was very inconvenient.

17 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

First class service…

From first enquire the service I received was differant class.
Communication was excellent and the speed of service unbelievable. From my initial call, survey and a fully installed boiler carried out by quality tradesmen . All done in 24hrs turn around. Well done Ewan and the team at MPH

5 września 2024
Opinia niezależna
Oceniono na 5 z 5

Mph group rennovated my full house 2…

Mph group rennovated my full house 2 years ago, new kitchen, bathroom, flooring, windows, bedrooms, boiler and central heating system, it was great having one company take on this refurbishment and i was kept in the loop at all times, from the office team to the tradesmen i coudlnt be more happy with the whole process and have been recommending mph to firends and family. Since the refurb mph have been carrying out the annual servicing on my boiler, they get in touch to let me know its due and the servicing engineer Scott is lovely. highly reccomend!

9 września 2024
Opinia niezależna

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