Dolphin Music Recenzje 

1126
Wynik TrustScore: 3 na 5

3,0

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Simple & hassle free shipping. Quality products, in this instance guitar parts, that are very competitively priced, and delivered next day. Very quick comms, order confirmed, dispatched etc. Delive... Zobacz więcej

Oceniono na 1 z 5

Waited 3 weeks for an item that was listed as in stock on their website. After a week, I chased them up to find that they didn't have it in stock, but didn't think to call me or order a new one from... Zobacz więcej

Oceniono na 5 z 5

Dolphin Music came up trumps again by giving me 10% discount on Black Friday against a Roland FP-90 Digital Piano which Roland have not yet supplied - having only just launched the product in the USA.... Zobacz więcej

Oceniono na 3 z 5

Ordered on an overnight but called them when the item hadn't been delivered after a week. Customer service told me he couldn't understand why but would check and told me that my o/n premium would be r... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z instrumentami muzycznymi

Informacje przekazane przez różne źródła zewnętrzne

Buy all your musical instruments including guitars, amps, and studio equipment at Dolphin Music, the UK's leading online musical instrument specialist.


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,0

Wszystkie recenzje

(1126)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

DO NOT USE...!!!

Please don't Ever Ever buy anything from these people. After sales service is appalling.
PLEASE DO NOT USE...!!!
My RCF Evox 8 had a fault (which they assured me was very unusual) and it had to go back to the manufacturer.
They told me I would have it back within 2 weeks, which of course I didn't, and when I did finally receive it back it was covered in bumps, scrapes, dents etc. This was a pristine bit of kit in great condition and it has been ruined.
Total refusal to acknowledge any responsibility and not even willing to discuss the issue.
DISGRACEFUL PLEASE DO NOT USE...!!!

23 sierpnia 2016
Opinia niezależna
Logo Dolphin Music

Odpowiedź od Dolphin Music

Hi Rob,

I am sorry you feel this way but we did discuss this with you at length and I am sorry that the outcome of the conversation was not to your liking. With all courier collections it is imperative that the items are packed securely for transit with sturdy boxes and plenty of internal packaging. Your item being a heavy product certainly needed some substantial internal packaging which it did not have. Our couriers cannot be held responsible for poor packaging. The item has not been ruined but it had received some aesthetic damage on its way to us. When it arrived with us we were surprised it had not been damaged more due to the complete lack of internal protection in the boxes.

Stephen Atherton

Customer Services

Oceniono na 5 z 5

les paul express gig bag

Dolphin's service was second to none.Item arrived exactly on time but was rather a dissapointment.Description stated it is padded, however padding is so thin it is almost non existing and bag seems useful only as a dust cover and no better than a TGI bag that I gave just £9-99 for.

12 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

No complaints

My experience was short and sweet, very fast service. On line order, item dispatched and arrived safely next working day.

9 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

Fast, efficient service

Ordered my mic on Tuesday 2nd August, received it on Wednesday 3rd August so I was able to use it at a gig that evening. I wish all deliveries were as fast!

5 sierpnia 2016
Opinia niezależna
Oceniono na 5 z 5

5 star service

The customer service for this company was excellent they took my call were polite helpful and I shall deal with them again without hesitation.
Thank you Dolphin Music.

25 lipca 2016
Opinia niezależna
Oceniono na 5 z 5

Excellent service, good product

I bought this metronome as a present so haven't used it. However it was dispatched and delivered promptly and well protected for its journey. Would recommend this company.

21 lipca 2016
Opinia niezależna
Oceniono na 5 z 5

Service.

Guitar arrived next day of ordering at. the exact time given and in perfect condition, excellent service.

17 lipca 2016
Opinia niezależna
Oceniono na 3 z 5

Fine but very slow and why P&P charges for a digital delivery?

I ordered Presonus Studio One V3 upgrade package. The price was amazing so no complaints there. However when I went to pay there was a P&P charge - OK obviously they were sending a physical copy which was fine. This was borne out by the fact I received an email saying the product was temporarily out of stock and they would send it as soon as they could. Again no problem these things happen. Then 3 weeks later I suddenly receive an email with a License key and download instructions.

The product is good and this all worked fine but why the HUGE delay for simply a license key and why the Postage and Packing charges of 4.95?

Overall not a bad experience but it would make me think twice before using this supplier again.

Steve Paine - Musical Director - LEGEND / Lyonesse Studios

15 lipca 2016
Opinia niezależna
Oceniono na 5 z 5

Excellent fast service

Needed a replacement reverb processor for PA system urgently. I ordered one from Dolphin Music at 2:30pm and it arrived 9:00am the next day! Fantastic service!

10 lipca 2016
Opinia niezależna
Oceniono na 5 z 5

Customer care par excellence !

I ordered an item that was out of stock from Dolphin music. Having called them to find out the expected delivery date, I explained that I needed it for a specific gig in 2 days. They then chased their suppliers, got the item for me and turned it round the same day to ensure I got it time. The point is, is wasn't even an expensive item, it was around £30, but their service was second to none and really appreciated. If you want to deal with people who care, shop at Dolphin Music. Very happy.

9 lipca 2016
Opinia niezależna

Doświadczenie Trustpilot

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