Dobbies Garden Centres - Stirling Recenzje 340

Wynik TrustScore: 3 na 5

2,8

Drip Road, Craigforth, FK9 4UF Stirling, GB


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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

We visited the cafe yesterday and what a disappointing experience. After we ordered our food we were handed a receipt so we could pay at the till. We queued for tea/coffee and had to li... Zobacz więcej

Oceniono na 5 z 5

Stirling Dobbies is a feast for the senses just now. Very festive. Great variety of gifts. Staff are always welcome and helpful. The concession shops inside are good. I enjoy the restaurant with its... Zobacz więcej

Oceniono na 1 z 5

My wife and I popped into the cafe today for coffee and cake. They ask £4.50 for a slice of cake yet half of the tables were dirty and hadn't been cleared (even though it wasn't busy), the carpet /lam... Zobacz więcej

Oceniono na 5 z 5

Looking for a new lawnmower,the one we liked didn't show a price,assistant went to find out,the one on show was the last one left and he negotiated a discount with his boss for, and carried it up to... Zobacz więcej


Informacje dotyczące firmy

  1. Sklep ogrodniczy

Napisane przez firmę

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Dane kontaktowe

  • Drip Road, Craigforth, FK9 4UF, Stirling, Zjednoczone Królestwo

2,8

Średnia

Wynik TrustScore: 3 na 5

340 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 1 z 5

Having visited Dobbies in Stirling I…

Having visited Dobbies in Stirling I feel compelled to write about the atrocious service we received. After a wander about the store we decided to have lunch here. We waited for some time for someone to approach us to take our order. We wanted some hot food and eventually asked if no one was serving at the counter only to be told it wasn't her area. We waited again as we were being completely ignored by the other assistant. After another few minutes and just about to give up my husband asked again if anyone was going to serve us she eventually acknowledged us. We then moved along and stood in a queue for coffee, when it was our turn to be served we gave her our order then we waited and waited. Meanwhile people arriving after us had now been served their coffee. We were again becoming exasperated! Eventually the assistant acknowledged us and said she had forgotten our order! Don't think we will be going back to Dobbies in Stirling for lunch again. Dreadful service!!!

25 października 2023
Opinia niezależna
Logo Dobbies Garden Centres - Stirling

Odpowiedź od Dobbies Garden Centres - Stirling

Hi,

Thanks for your review.

I'm sorry that your visit to our Stirling restaurant fell short of your expectations and that you did not receive the attention to be able to place your order.

I'll share your comments with the team so that they can look into improving internally.

I hope that should you give us another chance you see an improvement.

Thanks again
Karen

Oceniono na 4 z 5

I have always enjoyed my trip to…

I have always enjoyed my trip to Dobbies,but at the moment i am not in good health and only able to visit when someone takes me and not able to visit everywhere at the gaden centre,I did enjoy my short time thereand as usual everywhere was clean and well set out for easy access

1 października 2023
Oceniono na 1 z 5

Misleading offers

Offer of 3 bulb packs for £12 only applies to certain packs and not all in the display labelled with this offer which is misleading. In addition 10% discount for garden club members only applies to full price items and not items that are reduced in price. This is not clearly stated when buying membership

22 września 2023
Opinia niezależna
Logo Dobbies Garden Centres - Stirling

Odpowiedź od Dobbies Garden Centres - Stirling

Hi Ronald,
Thanks for taking the time to leave your review.
I am sorry to hear that the labelling was not clear enough or you in the Stirling branch for the plans that you brought, or that you were not aware that the 10% discount only applies to full priced plants, bulbs and seeds as stated in our standard terms and conditions.

I have send your feedback to the management team to bring these issues to their attention, so that they will be able to address your concerns for the future.

Best wishes, Karen

Oceniono na 4 z 5

Friendly staff and good food

Friendly staff and good food.
Helpful staff, offering to take tray to our table (walking with stick) though this is variable, perhaps depending on staffing level.

11 września 2023
Oceniono na 2 z 5

Coffee experience 4 attempts at making…

Coffee experience 4 attempts at making a decaf Americano staff member was new but nobody seemed to be watching and giving her any guidance. Next the tables in the restaurant were littered with crockery. Not a pleasant experience having coffee next to littered tables!!

9 września 2023
Logo Dobbies Garden Centres - Stirling

Odpowiedź od Dobbies Garden Centres - Stirling

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Stirling restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

Oceniono na 5 z 5

Great service from the shop to the…

Great service from the shop to the delivery, kept upto date on the delivery absolutely wonderful service this is The type of service every delivery company should be aiming for, well done dobbies

3 września 2023
Oceniono na 5 z 5

Service and staff good I would like to…

Service and staff good I would like to see bit more variety for children, my grandson not a sandwich fan..prefers fish fingers sausages or chicken nuggets neither available when we visited but he did enjoy the chips.
It’s hard having a fussy 2yr old fussy eater.

4 września 2023
Oceniono na 1 z 5

You asked me. I am just answering!

Not this time. All the time!!!!!! You are dead expensive. You no longer send vouchers for birthdays. Very often you run out of food and your coffee is not great either. You are lucky because of you location snd it is a good meeting points for walkers. We pay membership for 24 coffees a year so why cannot get them. We we are ill, in hospital etc why should we be penalised? Are your employers not paid if they are off ill?

21 sierpnia 2023
Logo Dobbies Garden Centres - Stirling

Odpowiedź od Dobbies Garden Centres - Stirling

Thank you for taking the time to leave us a review, I'm sorry that you haven't received your hot drinks or birthday treat, I've emailed you to ask for more information so that I can sort this for you - Lorraine

Oceniono na 2 z 5

Dreadful

Very disappointed today. There didn't seem to be enough staff in the restaurant. There were no trays and I had to ask for one and when they came out they were sopping wet. I went for a glass of water and there were only 4 glasses left and they were at the very back and I could not reach them so because there were no staff around I had to go behind the counter to get a glass. There were 3 jugs of water, 2 were empty and the third one had very little water left in it. The two ice buckets were empty, in fact , they were bone dry so it looked as though there hadn't been any ice in them anyway. Went for soup and it was Tomato and Basil which does not agree with me. Actually I am getting a bit weary of the three soups which are on offer nowadays. Dobbies used to have excellent homemade soup but not nowadays. I had no choice but to take a scone and because I am Diabetic that was too high in both calories and carbohydrates. There were no plates for the scones and had to ask for those and they came out running in water after I paid at the till I found there were no knives. All in all a very disappointing experience. Based on today's visit I wouldn't really recommend Dobbies.

26 lipca 2023
Logo Dobbies Garden Centres - Stirling

Odpowiedź od Dobbies Garden Centres - Stirling

Thank you for taking the time to get in touch, I'm really sorry to hear about your visit to our Stirling restaurant. I've passed your comments over to the store management team and asked them to review your feedback, thanks - Ahmed

Oceniono na 5 z 5

great service and staff really helpful

food was really good and afternoon tea and scone really enjoyed. staff very helpful and friendly. really close to the Kelpies (Stirling, Scotland) to stop for something to eat, there is a soft play area for the kids too. The Ayr branch is also great to visit and we have had our free coffees and reductions in the waitrose shop, and also reductions on my plant purchase when we joined the dobbies card. would recommend.

14 lipca 2023
Opinia niezależna

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