I had ordered my item as they were the only company in the UK that seemed to have it in stock, which was great as I had been waiting for over 5 weeks with another company only to be told they won’t k... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered some badges on 24th April and was told delivery would take 2–3 weeks. Nearly five weeks later, I was informed they were still waiting for the badges themselves, and after that they would sti... Zobacz więcej
I'd just like to write a quick review for the service I received from Diversionstores and their representative Mia. Mia was knowledgeable, professional and courteous on the phone. She helped me in cho... Zobacz więcej
Reakcja na opinię
The products were amazing and fit my car brilliantly. Nice subtle touches to make the car a bit more personal. What I would say in terms of my experience was some items I purchased were on back order,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!
Dane kontaktowe
Unit 5, 154 Pontefract Road, S711HU, Barsnely, Zjednoczone Królestwo
- Sales@diversionstores.com
- www.diversionstores.com
4,3
Doskonała
302 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 33% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Really good product options and a very…
Really good product options and a very easy website to navigate!
4 stycznia 2022
Absolutely love my spoiler and it’s…
Absolutely love my spoiler and it’s fitted well only thing is and it’s nit picky is the price of fitting considering it only took 15 mins if that other than that absolutely brilliant just next time I think I’ll do the fitting myself just to save money
22 grudnia 2021
Opinia niezależna
Odpowiedź od Diversionstores
Hello Jake,
I’m pleased to hear you are pleased with the spoiler! 😁
With regards to fitting the spoiler, the amount paid (£35.00 in this, and most cases) ensures that your spoiler is securely fitted, professionally, and also covers the materials used, including the cleaning before install, sealant we provide and use, and the masking tape which we include in the cost.
Different spoilers will take different amounts of time. Sometimes it can be worth it as you will have reassurance that it has been done properly.
Our fitting service is aimed more at those who do not have the facilities to install / do not want the risk of installing.
If you have any questions with regards to fitting in the future however, please reach out to us as we’d be happy to offer advise if you wish to install yourself!
Kind Regards,
Diversion Team
Love the steering wheel makes the car…
Love the steering wheel makes the car feel completely different. Top quality marksmanship.
20 grudnia 2021
Opinia niezależna
Extremely polite and helpful
Extremely polite and helpful. Great customer service and quality fitting and products.
20 grudnia 2021
Opinia niezależna
Custom steering wheel
I placed my order on the 3rd of November and received it on the 17th of December. I was kept up to date when my order was in production and when it was dispatched. 100 recommend to anyone wanting a custom steering wheel👍🏻
20 grudnia 2021
Opinia niezależna
No Response
I placed an order on Dec 4th and still haven’t received an email that it has been shipped out. I emailed twice asking about my order and haven’t once gotten a response back. Terrible customer service.
Update
Thank you for answering this review and sending me the shipping information, but your statement that I haven’t tried to reach out to you is not true. I sent two emails to your sales account which I just replied on the original email that your company sent acknowledging the order. I looked at the address and it is what you wrote in your reply below, so saying I did not try to contact your company is not true. If there is a way to post on here the emails I will. Due to this I will not change my rating.
15 grudnia 2021
Odpowiedź od Diversionstores
Hello,
There are many ways to get in touch with us, none of which have been used. This is why you will not have received a reply. I have checked the email, including the spam folder and nothing has been received under your email address.
Please be sure to get in touch with us using one of the following methods:
- Email: Sales@diversionstores.com
- Email: Info.diversionstores@gmail.com
- Instagram: @DiversionAutomotive
- Facebook: @Diversionstores
- Live chat (Available on our website)
Our team are very responsive and will be back with you within the day in most cases.
Your order was placed on the 4th, and is heading overseas. This is in transit, and I have resent the details for you.
Kind Regards,
Diversion Team
Fast delivery and item as described
Fast delivery and item as described. Dynamic indicators are really bright and was really easy to fit and look perfect for the car.
Take a look at YouTube for fitting guides.
9 grudnia 2021
Exceptional Service
Needed to order a new steering wheel for my car which had an issue with the shift paddles. Explained the issue to the team and Andrew helped me out getting the wheel ordered and also going above and beyond and supplying some OEM replacements for the shift paddles. Andrew was fantastic in helping me get sorted and helped me out the whole way through the process and kept me up to date. Wheel is now on its way - felt very looked after, excellent customer service!
30 listopada 2021
Opinia niezależna
Odpowiedź od Diversionstores
Hello Daniel,
It has been a pleasure dealing with you, and even more of a pleasure being able to act on your order so quickly and help with the broken paddles on your original wheel.
I look forward to getting this delivered to you, and seeing it on the car.
I'm confident this will blow any expectations you have out of the water. Enjoy :)
Kind Regards,
Andrew
Diversion Automotive
Delivery arrived on stated day however…
Delivery arrived on stated day however was left on front door step with no card through door. It might be a good idea to review your chosen courier or safe place arrangements with them. Thank you
21 listopada 2021
Odpowiedź od Diversionstores
Hello Paul,
I am very pleased that this arrived on time.
I am sorry to see that the item was left at the door, however. I will pass these details on to our courier and request that this does not occur again.
Kind Regards,
Diversion Team
Leaving a 1 star bad review as my only…
Leaving a 1 star bad review as my only hope of getting a reply to my 3 emails requesting delivery update. Ordered spoiler for golf mk7 on 6th September. Advertised as up to 6 weeks delivery. 9 weeks on, no item no communication and zero customer service
10 listopada 2021
Opinia niezależna
Odpowiedź od Diversionstores
Hello Allan,
I hope you are well.
I am sorry to hear you have not been able to get in touch with our customer service team.
We have several methods of contact, including the following:
Instagram: @Diversionautomotive
Facebook @Diversionstores
Email: Sales@Diversionstores.com
I have checked the inbox, and spam folders of our email account, and unfortunately i am unable to find any emails under your name, nor can i on social media. My apologies for this.
Please edit your review with your order number and email so that i can reach out to you and offer the assistance you need! :)
Alternatively, you may wish to go ahead and contact us via facebook or instagram, whichever you'd prefer!
Kind Regards,
Diversion Team
Nice products but took absolutely ages…
Nice products but took absolutely ages to come, failed to inform about damage in delivery which was causing delays m
9 listopada 2021
More than 5 stars!
8 listopada 2021
Carbon Spoiler Z4M40i
Great experience with the store, i had a few questions about the part before ordering it, and i got an near immediate response on facebook. The spoiler was packaged very well and delivery was quick.
17 października 2021
Opinia niezależna
Diversion Automotive Excellence
Diversion Automotive - remember the name! This is the second time I have used the company for modifications for my polo GTI. I bought a Oettinger spoiler which was mint and then returned to order some smoked Vland taillights. With the help of Andrew and his excellent customer service my needs were met very easily and he arranged shipping with ease. It safe to say Andrew is an expert of meeting customer needs and applies brilliant customer service when dealing with customers. They’re stocked to the brim with modifications for almost all cars and are sure to make your car stand out that little bit more!
If you haven’t already, I suggest you use Diversion as the quality will not compare and i promise you will not be let down!
Remember the name!
1 października 2021
Opinia niezależna
Spoiler for Golf R
Found this little hidden gem whilst on the lookout for a spoiler for my Golf R. Andrew was so helpful and even offered to fit this for me. It looks amazing!! Im so happy with it that Im coming back next week for a rear diffuser! Andrew really went the extra mile and the customer service was fantastic. Thank you again guys :) xx
25 września 2021
Opinia niezależna
Item poorly advertised and no customer service
I purchased the golf dsg carbon and alcantara gear shifters on the basis that it was for a right hand drive car as shown in the photos. However when it arrived it is for a left hand drive car. I then had to take my original gaiter apart as well as this new one and use my right hand drive surround. I contacted customer service about this and they did not want to know. The said that it says modification will be needed. To me modification is tiding it up slightly or adjusting the stitching so its in the middle. Not taking it fully apart too have to then use your original one and therefore make the original one redundant. The customer service was appalling as they did not want too help and blamed me for their mistakes. Would not recommend at all
21 września 2021
Opinia niezależna
Odpowiedź od Diversionstores
Hello Stephen,
As you know, and as mentioned to you on email, this item was issued as advertised. The gators come with a standard base, to ensure that the gator is kept tidy and nice to go on the car.
It is displayed in the product description that the item requires modification to fit models such as the Volkswagen Golf, as we discussed on email.
The gear knob you received, you very quickly installed to the car without contacting us. This leads me to think you are happy enough with the product, as you have installed this to your car and sent us images of it over to us.
Unfortunately, as you did not get in touch for assistance before installing the product, we were unable to help with the install, and it is clear that you we're able to successfully install the item, as shown in the images you sent.
If you require any further assistance, please get in touch.
Kind Regards,
Diversion Team
Ford Fiesta ST180
Ordered a custom steering wheel but i had some questions and the service I received was top quality, very helpful staff and quick responses. The product I received was exactly what I expected and then some! The effort and work put in is amazing! Item was well packaged also! Took a little while for my order to arrive but so worth the wait! Would recommend! 👌
7 września 2021
Opinia niezależna
Item not received
Still haven’t received my spoiler, ordered in July and was told 8-14 working days. No sign of my order and when contacting them, no further information is given apart from the item being on ‘back order’. Not impressed.
23 sierpnia 2021
Opinia niezależna
Odpowiedź od Diversionstores
Hey Louise,
Items that are on backorder will typically display a notice at checkout, and before purchasing. Dates on backorder items are subject to change. I apologise for the light delay with your order this time around.
Updates are sent when a backorder is completed, and you will be notified with full tracking details.
You can also reach out to one of the team for updates! Our email is sales@diversionstores.com
Kind Regards,
Diversion Team
Great communication to any messages…
Great communication to any messages which I sent. Took around 4 weeks from order to have it fitted, and Andrew was amazing and helped with any questions etc. Highly recommended and will use again
4 sierpnia 2021
Opinia niezależna
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