Diversionstores Recenzje 

302
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had ordered my item as they were the only company in the UK that seemed to have it in stock, which was great as I had been waiting for over 5 weeks with another company only to be told they won’t k... Zobacz więcej

Oceniono na 1 z 5

Ordered some badges on 24th April and was told delivery would take 2–3 weeks. Nearly five weeks later, I was informed they were still waiting for the badges themselves, and after that they would sti... Zobacz więcej

Oceniono na 5 z 5

I'd just like to write a quick review for the service I received from Diversionstores and their representative Mia. Mia was knowledgeable, professional and courteous on the phone. She helped me in cho... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The products were amazing and fit my car brilliantly. Nice subtle touches to make the car a bit more personal. What I would say in terms of my experience was some items I purchased were on back order,... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca elementów karoserii samochodowych

Informacje przekazane przez różne źródła zewnętrzne

Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

302 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 33% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(302)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
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Oceniono na 1 z 5

Wrong article and nightmare

I ordered an item in November 2021, from the website it was in stock, I received it on February first. The item delivered was not what I ordered I asked for a return and refund. After an endless series of emails I was told that they acknowledged the mistake and would refund me but the shipping costs were my responsibility.
After pointing out that the mistake was theirs I inquired about the return costs and told them, accepted the payment.
Well to date I have only received a refund for the item and I have not received the shipping costs from them to me, nor have I received the costs they authorised from me to them. Total ordered 270 euro, shipping cost 30 euro, return cost 46 euro refunded 270.
What happened denotes little seriousness, no care for the customer and also poor organisation in the management of the catalogue and articles in stock, for articles in stock they guaranteed shipment in days and delivery in less than a month, the receipt was almost 3 months later with the wrong article and a nightmare to manage the return which they did partially despite the email in which they said they would take charge of the return costs given that the error is theirs. avoid to loose your money keep away
I will never buy anything from this seller again.

23 maja 2022
Oceniono na 5 z 5

Went to the main unit today for a few…

Went to the main unit today for a few items. Really impressed with the service! Purchased a spoiler and steering wheel inlay in which they fitted on site.
Top service, very nice staff!
Can’t beat a few free air fresheners too!

18 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Custom carbon steering wheel....

Second time ive ordered from Diversion,The first time was through there Ebay store for a custon carbon dsg knob that was 5* and then few days ago i purchased a Custom Carbon steering wheel through there website, even had a few question to ask what i did through there facebook page and every question was answered quickly and professionally , then i placed the ordered and my wheel was shipped out first thing and received it 2 days later arrived very well packed and i have to say the quality of the wheel is 10/10 will definitely be back to order more stuff in the future.

13 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Good communication and product range

Good company to purchase from.

I recently made my 3rd purchase at Diversion Automotive for some replacement wing mirror indicator repeaters as mine had reached the end of their life. The company communicated very well with me, throughout the whole process of shipment. The items arrived and are in good working order.

I reccomend

11 maja 2022
Opinia niezależna
Oceniono na 5 z 5

The Steering wheel for my wife's VXR…

The Steering wheel for my wife's VXR has arrived, it took a little longer to get but they supplied it with the buttons and the covers, the covers were a bit more difficult to get and thus the time frame.
But it looks fantastic with the alcantara Airbag as well.
Thanks 👍 👍👍

30 kwietnia 2022
Opinia niezależna
Logo Diversionstores

Odpowiedź od Diversionstores

It is a pleasure to have produced this wheel, it looked great and I hope your wife is super pleased!

Enjoy!

Kind Regards,
Diversion Team

Oceniono na 5 z 5

Akrapovic Diffuser

Purchased gloss Akrapovic rear diffuser for my Audi RS7, was really impressed with their delivery speed and communication throughout. Price was best in the UK. Cannot complain at all.

16 kwietnia 2022
Opinia niezależna
Logo Diversionstores

Odpowiedź od Diversionstores

Thank you very much for your review.

It has been a pleasure dealing with yourself, and i hope to have the privilege of doing so again in the future.

Kind Regards,
Diversion team

Oceniono na 5 z 5

Fantastic company

Fantastic company to deal with from start to finish. Great product selection, great fitting experience and really nice guys too, who you can tell are proper enthusiasts also. Wouldn't hesitate to recommend and/or use them again myself.

3 kwietnia 2022
Opinia niezależna
Oceniono na 5 z 5

Excelente servicio!

Tardo un poco más de lo esperado, quizá porque realice mi compra en el momento que ellos hicieron su cambio de residencia, pero siempre estuve en contacto con ellos y fueron muy amables, pero mi producto llegó después de estar en comunicación con ellos en muy pocos días! Estoy feliz por mi compra, es de excelente calidad, sin duda volvería a comprar un producto con ellos! Excelente servicio!
Saludos desde México!

7 marca 2022
Oceniono na 5 z 5

Amazing and helpful

Ordered a spoiler for my sons birthday present and he loves it. Can’t thank the guys at diversion more for helping me figure out which one he needed.

4 marca 2022
Opinia niezależna
Oceniono na 5 z 5

Very happy, amazing products

I have ordered a few things from Diversion Automotive in the past couple of months and I am extremely happy with what I have received. The products have been amazing quality with fast shipping. The customer service from staff has been great with quick and polite response to emails I have sent. I will definitely be ordering more from Diversion soon.

4 marca 2022
Opinia niezależna
Oceniono na 1 z 5

Terrible company and even worse…

Terrible company and even worse customer service. Bought a set of £800 headlights which are now not working when they are just 2 months old. Try to get in contact with diversion and they arent interested in replying to any messages or emails let alone honouring the warranty the headlights came with.
Only response ive had is them threatening legal action for leaving a bad review about the matter on a facebook group! SHOCKING!

4 marca 2022
Opinia niezależna
Oceniono na 1 z 5

Ordered a carbon dsg shifter o …

Ordered a carbon dsg shifter o 19/12/2021
Still nothing received . After numerous mails they just don´t Answer anymore

6 lutego 2022
Opinia niezależna
Logo Diversionstores

Odpowiedź od Diversionstores

Hello Juan,

Your order was shipped immediately, and the delay has been caused by inactivity on your part.

We have received, and replied to many emails from you.

Please refer to the last email sent, which explains that the item is at your local depot, awaiting the payment of unpaid customs fees. This is not something we have control over as we are not the receiver.

Please contact the courier, using all of the details provided on multiple occasions to retrieve your parcel.

If you have any questions, please contact us.

Oceniono na 5 z 5

Bought my partner some mirror covers…

Bought my partner some mirror covers for his car and was very impressed by the service I received when ordering from this store. I know very little about cars but the website made it incredibly easy to find the correct products for the right brand. Would recommend and buy from again :)

4 lutego 2022
Opinia niezależna
Oceniono na 1 z 5

Terrible customer service

Terrible customer service, lack of care for their customers and unwillingness to accept fault. Ordered a custom steering wheel cover and was told they’d be able to match the (bronze/copper) colour i desired and sent, only to receive the wrong coloured (red) item first without the coloured strip. After chasing this up, I was told a correct replacement would be sent. After having to wait over a month, and constantly email for tracking updates, my order arrived & again it was the wrong colour. Sending me an orange steering wheel cover & then simply telling me they try to match as near as possible & to look at returning the item if I’m unhappy. Why even state you can match the colour if you clearly cannot?! Why waste my time and money?
I’m not happy to be paying to return the wrong item.

31 stycznia 2022
Opinia niezależna
Logo Diversionstores

Odpowiedź od Diversionstores

Hello Alireza,

You have been provided with many updates to the 25+ emails you sent us, and were helped throughout ordering. You were also advised that we would provide the closest possible shade, and wished to go ahead with this, which in this case is a copper orange with an orange stripe. The production and delivery for the replacement took approximately 14 days.

Upon your request to return, we provided details of our returns policy, which indicate that items that are unwanted can be returned within 30 days for a refund. This is a standard and professional policy allowing customers to return unwanted goods.

Your returns postage has already been covered by us, however it seems that your aim is 'compensation' or having items given to you for free, as mentioned multiple times in your emails. We issued a partial refund to compensate you for the mix up, but this was not enough, and you wanted more.

We then agreed to pay your returns postage, and once you were asked to include both items issued to you so we can refund in full for you. Therefore offering a resolution to the issue at no cost to you, and your reply was:
'Don’t even bother. I’ll keep it or sell it off myself'.

Please, if you review a company make sure that you include accurate details.

Oceniono na 1 z 5

Very unhappy.

After sending two e mails regarding products we have had no feedback whatsoever.This is the only way to contact as no telephone.The goods appear to be faulty.These were a Christmas present and were expensive.Hugely disappointed and will certainly not use this company again.

9 stycznia 2022
Logo Diversionstores

Odpowiedź od Diversionstores

Hello,

I am very sorry to hear an item has arrived damaged / faulty. You can reach out to our team using one of the following methods of contact and we can replace the item(s) for you :)

Contact Information is as follows:

Instagram: @DiversionAutomotive
Facebook: @DiversionStores
Email: Info.diversionstores@gmail.com (Direct)

We also have live support available Monday to Friday which you may wish to use. I will have a member of the team reach out to you and we can have this resolved as soon as possible for you :)

Kind Regards,
Diversion Team

Oceniono na 5 z 5

Any ideas on how long postage will take…

Any ideas on how long postage will take to south UK? Ordered a spoiler 8 days ago and still no updates maybe just because of bank holiday etc!

5 stycznia 2022
Opinia niezależna
Logo Diversionstores

Odpowiedź od Diversionstores

Hello Nathan!

I hope you are well. For order updates, please use one of our methods of contact listed below.

Over the Christmas holidays, there has been no dispatch which is why you will not have received update. This was sent out in an email to let customers know of planned closures.

We have several methods of contact, including the following:
Instagram: @Diversionautomotive
Facebook @Diversionstores
Email: Sales@Diversionstores.com

Kind Regards,
Diversion Team

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