Delivered when I wanted it and gents who brought it very efficient and stove carefully placed in desired position. Hasn’t been lit yet obviously!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From start to finish Direct’s stoves were a pleasure to deal with. Delivery to Northern Ireland was no problem and it was delivered within the week and on my preferred day. They phoned me at least 3... Zobacz więcej
Reakcja na opinię
Very pleased with Direct Stoves. We ordered an Arada Hamlet Solution 5 inset stove at a very good price which was delivered remarkably quickly, The stove arrived on a pallet two days later at my... Zobacz więcej
Reakcja na opinię
helpful during the quote and sale process.... but when they arrived to install, they had ordered the wrong fire. Despite the fire arriving a few days later, they couldn't find the time to come back fo... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Direct Stoves
Napisane przez firmę
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Dane kontaktowe
Wellington Road South 137, SK2, Stockport, Zjednoczone Królestwo
- www.directstoves.com
Over 20 Years Trading
4,3
Doskonała
335 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Outstanding service and an incredible BBQ
I recently purchased a Kamado Joe - Big Joe Series III - Adventurer Pack from Direct Stoves and couldn't be happier with both the product and the service I received.
The Big Joe itself is an absolute thing of beauty. The build quality is exceptional and it's clear that this is a serious piece of kit that will provide years of enjoyment. I'm still in the process of putting it together, which isn't the quickest or easiest job due to its size and weight, but that's hardly surprising given how substantial it is.
I was particularly impressed with the delivery service. The BBQ arrived securely packaged on a pallet and the delivery driver was extremely helpful. He was able to manoeuvre it into our back garden, which made the whole process so much easier and saved a great deal of effort on my part.
From ordering through to delivery, everything went smoothly and professionally. Based on my experience so far, I would have no hesitation in recommending Direct Stoves to others. Excellent service and an outstanding product.
Thank you, Direct Stoves!
12 czerwca 2026
Odpowiedź od Direct Stoves
Hi,
Thanks again for your order. We really appreciate having such positive feedback regarding your purchase.
As you mention, the Big Joe BBQ is an impressive size and of superb quality. The Kamado Joe range is one of our most popular for outdoor cooking and our packages let customer select all of the accessories that they need at a competitive price.
It's also great to hear that this arrived securely and that you were so pleased with the delivery service.
Your recommendation would be greatly appreciated. If any of us at Direct Stoves can offer further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Exceptional
Had a little trouble ordering on line, customer service was exceptional and the delivery was too.
10 czerwca 2026
Odpowiedź od Direct Stoves
Hi Sean,
Thanks for your review,
We're very sorry for any initial inconvenience but we're glad that our customer service team was so helpful.
If we can assist further then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
Disappointed that my flat iron griddle…
Disappointed that my flat iron griddle didn't come with a gas hose and regulator, so had to buy that separately, also, a few days after I ordered it, the price went down buy 100 pounds.
10 czerwca 2026
Odpowiedź od Direct Stoves
Hi Steven,
Thanks for your review,
We're so sorry for any confusion regarding the order received. Had you notified our customer service team at the time of receipt, we would have been happy to advise upon availability of these items and go from there,
As we're sure you can appreciate, pricing for outdoor cooking appliances can be very changeable at this time of year. Given the high demand for grills and griddles through the summer months, there can be fluctuations in stock and availability as well as seasonal offers with their own start and end points, affecting listed prices.
If we can assist at this stage then please don't hesitate to contact our customer service team via customerservice@directstoves.com, and we'll be happy to advise further,
Kind regards,
Direct Stoves & Fireplaces
Great service and quality products
Great service and quality products
I had an issue with a beam that got damaged in transit but they soon replaced it without any hassle 10/10 for customer service
10 czerwca 2026
Odpowiedź od Direct Stoves
Hi Paul,
Thanks for your review.
We were sorry to hear of the damaged beam but it's good to hear that our customer service team was prompt in getting this replaced,
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Very friendly helpful team
Very friendly helpful team, very knowledgeable on product.
Delivery was also friendly and efficient.
8 czerwca 2026
Odpowiedź od Direct Stoves
Hi Julie,
Thank you for your order and for your review,
It's great to hear that our sales team was so helpful and that everything went well with the delivery,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
I’ve had to speak to them on the phone…
I’ve had to speak to them on the phone and over email a few times and they’ve been absolutely fantastic to deal with. Genuinely nice and helpful people. Would 100% recommend.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Direct Stoves
Hi David,
Thank you for your kind review,
It's great to hear that your experience with Direct Stoves has been so positive and we're glad that you'd recommend us,
If we can offer any other assistance then please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
Odpowiedź od Direct Stoves
Hi Stephen,
Thanks for your review,
We're glad that the stove arrived as securely as we'd expect. As you'll be aware, we offer a convenient free delivery service with many stoves available on a 48-hour lead time.
If we can offer any other advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Odpowiedź od Direct Stoves
Hi Zoe,
Thank you for your order and for your kind review.
It's great to hear that you've been impressed with the BBQ,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Absolutely superb customer service
Absolutely superb customer service - Victoria was fantastic and incredibly helpful. Very highly recommended.
19 maja 2026
Odpowiedź od Direct Stoves
Hi David,
Thank you so much for your kind review,
We'll be sure to thank Victoria and the team for their great customer service,
Your recommendation would mean a lot to us. Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Good products fair price and fast…
Good products fair price and fast delivery with DPD very smooth transaction will use again in the future
3 czerwca 2026
Odpowiedź od Direct Stoves
Hi Steve,
Thanks for your review.
It's great to hear that everything went smoothly with the order and delivery,
Please let us know if we can assist with any future orders,
Kind regards,
Direct Stoves & Fireplaces
Very pleased with Direct Stoves.
Very pleased with Direct Stoves.
We ordered an Arada Hamlet Solution 5 inset stove at a very good price which was delivered remarkably quickly,
The stove arrived on a pallet two days later at my husband's place of work. The delivery was free as we didn't need 2 men to help unload it.
My only issue was that the initial email confirming delivery address and location had a delivery tracking code that didn't work.
I'd still recommend the company highly.
20 maja 2026
Odpowiedź od Direct Stoves
Hi,
Thanks for your kind review,
We're pleased to hear that the delivery was as quick as we'd expect and can only apologise for any confusion regarding the tracking information.
As you mention, the standard 48-hour service is free to mainland UK addresses and we do offer two-man delivery as a premium service where required.
If we can offer any further advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Odpowiedź od Direct Stoves
Hi Paul,
Thanks for your review. It's good to hear that the delivery was quick,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
product good quality
product good quality
mix up on delivered size but customer service ace
soon sorted redelivery
15 maja 2026
Odpowiedź od Direct Stoves
Hi Ian,
Thanks for your review,
We're sorry for any confusion regarding the initial delivery. This said, we're glad that the customer service team could resolve this ASAP and that you're happy with the quality of the goods received,
If we can offer any further assistance then please feel free to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Stove was delivered early
Stove was delivered early, guy that delivered the stove was bran new and very helpful, only downside to the delivery was that it was kerb side service, delivery guy helped my husband to get stove through the close, we had to get it inside the house ourselves, this was fine, but for someone there own it is no good. Stove vert heavy to lift.
2 czerwca 2026
Odpowiedź od Direct Stoves
Hi Catherine,
Thanks for your review,
We're glad to hear that the driver was as helpful as he could be and sorry for any inconvenience regarding the delivery service.
As per the delivery information on our website, "standard delivery is to the kerbside only. Drivers cannot bring items inside your home under standard delivery." This is also reiterated in the dispatch email that is sent to customers prior to the day of delivery. Ultimately, this is because drivers on a one-man delivery service are not usually insured to enter the property, coupled with (as you rightly mention) the weight of certain goods.
In instances where access may be a problem, we encourage customers to speak to our team via 0161 376 4191 ahead of purchase, so that we can advise accordingly.
If there is anything else that we can do to assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Odpowiedź od Direct Stoves
Hi Audrey,
Thanks for your review,
We're sorry for any inconvenience but it's good to hear that Claire was so helpful in resolving the issue,
Please don't hesitate to let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Odpowiedź od Direct Stoves
Hi Jason,
Thanks for your review.
It's good to hear that you were impressed with our customer service and speed of delivery,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Odpowiedź od Direct Stoves
Hi,
Thanks for your review,
It's good to hear that the delivery was quick and that you've been enjoying your new fire,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Helpful pleasant and polite.
12 maja 2026
Odpowiedź od Direct Stoves
Hi David,
Thanks for your review,
It's great to receive such positive feedback regarding the service received,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
poor
Initially, I was advised that a specialist would contact me to discuss my requirements and provide expert product advice. Unfortunately, I found that I had greater product knowledge than the "specialist" I spoke with, whose guidance appeared to consist solely of reading information directly from the website.
When I eventually placed my order, I later discovered that the "specialist" had ordered the incorrect SloRoller accessory for the Classic series rather than the Big Joe series grill I had purchased. I requested that this item be cancelled and replaced with the rotisserie attachment instead.
I was then informed that the rotisserie would arrive with the grill; however, this did not happen. To make matters worse, the grill itself — a purchase worth approximately £2,000 — was left unattended in the road by the courier without any phone call being made to me, despite my clearly stating in the delivery instructions that I was working from my home office and required a call as I may not hear the door.
When I raised this issue, I felt as though my concerns were dismissed and that I was effectively being accused of being dishonest regarding the lack of contact from the courier. I find it completely unacceptable that such an expensive item was not even placed on my garden path, but instead left discarded in the road.
Following this, I was promised that the rotisserie would arrive no later than Tuesday. When it failed to arrive, I contacted them again on Wednesday and was then guaranteed delivery on Thursday. That didn't happen either. The item arrived a week late with no offer of compensation, but instead a barrage of frankly poor excuses and pushing the blame to various members of staff and couriers.
I would thoroughly recommend avoiding this company.
6 maja 2026
Odpowiedź od Direct Stoves
Hi Greg,
Thank you for your feedback.
We are sorry for any inconvenience or frustration relating to this order.
We can see from notes on the order that you spoke to a trainee member of staff on calling to make a purchase. The issue with the incorrect SloRoller accessory was caught prior to dispatch of the goods and our sales team made arrangements to correct this while apologising for this instance of human error.
Regarding the delivery, and as per our website information and the dispatch email sent priory to the delivery date:
"The haulage company delivering your goods operate a one-man delivery with a Tail Lift vehicle and Pallet truck. This is a kerb-side delivery as the driver is not insured to enter the premises but can wheel the delivery wherever he can access with the Pallet truck. Unfortunately, we cannot be held responsible for any delays that the pallet courier experience. In the rare event any of your items arrive damaged or missing, please notify our customer service department within 48 hours of receiving the delivery",
The third-party courier will have been provided with your contact information and we can only apologise for any inconvenience relating to the delivery location. As we're sure you can appreciate, the driver would be expected to use their own discretion in determining whether they have access closer to the property, and if they identify a problem in wheeling the pallet truck closer then they can only leave the palletised items curbside.
We do completely appreciate your disappointment regarding the rotisserie, and can only apologise for the delay in receipt of this. As you will know, our dispatch team had arranged this with DPD so that this would be with you as soon as possible after being missed off the original consignment. Again, we can only apologise for any delay in the courier's system as this will ultimately have been due to factors outside of our control.
In the event that there is anything else that we can do to at this stage then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
great service
Great service answered all our queires on the phone and then great turn around and delivery
5 maja 2026
Odpowiedź od Direct Stoves
Hi Gill,
Thanks for your review,
We're glad that our sales team was so helpful on the phone and that you were impressed with the speed of delivery,
If we can offer any other advice, please feel free to give us another call,
Kind regards,
Direct Stoves & Fireplaces
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