Very helpful staff and friendly guided us through ordering the correct fireplace and fire for our property without there help we would have been in potential trouble.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really easy to order and with finance option, my Internet crashed when order was going through so I contacted the cheadle store to ensure ordered had been received. I spoke to a lady there who was... Zobacz więcej
Reakcja na opinię
We were pleased to find a replacement like for like fire for our old Valor Homeflame Harmony with this company. However once I’d paid and ordered it we were told they could source one, despite a... Zobacz więcej
Reakcja na opinię
When we entered the showroom we were greeted by Dylan. He was extremely helpful. The fireplace was delivered and fitted on the date promised. The good service didn't end with Dylan. Tom and his son f... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Kominki
- Sklep AGD
- Dekoracje i architektura wnętrz
- Producent kominków
- Dostawca urządzeń grzewczych
- Bojlery i ogrzewanie
O Direct Fireplaces
Napisane przez firmę
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Dane kontaktowe
137 Wellington Rd North, SK4 2PF, Stockport, Zjednoczone Królestwo
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,4
Doskonała
366 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inaccruate delivery lead times.
It feels like they draw you in with inaccurate delivery dates. What was initially listed as 3-5 days quickly became 10-12, then became 30 days without any form of update. I had to calls 4 times for an update, so I cancelled the order.
I think improved communication and a bit of honesty are very much needed.
12 lutego 2025
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Mike,
Thank you for your review.
We are sorry for hear of any frustration regarding delivery times. While it is always our intention to list the most accurate lead times that we can, as per information received from our suppliers, delays can and happen on occasion. These are often due to factors outside of our control.
This being said, we are sorry to hear of your experience regarding order updates. We appreciate your feedback as this helps us to inform our suppliers of possible service improvements. If there is anything else that we can do to assist then please don't hesitate to contact our team so that we can advise further.
Kind regards,
Direct Stoves & Fireplaces
Fire place is dangerously open at front…
Fire place is dangerously open at front any one easily can touch the fire and burn themselves if you have any protection I can stall at front of fire i will be interested to install please let me know thank you
1 lutego 2025
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Guljinderpal,
Thank you for your review.
As we're sure you can appreciate, our range of gas inset fires includes both open and glass fronted designs with their own benefits. The reason that there are strict fitting requirements for any gas fire (not just the model which you have ordered), including hearth sizes and clearances to combustibles, is in recognition of these being living flame appliances.
There are retailers who will sell fire guards and similar if, for example, a customer has young children or pets and wishes to install additional protection.
If we can offer any further advice or assistance, please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Arrived as agreed- looks like it should…
Arrived as agreed- looks like it should be- works perfectly- thank you!
23 grudnia 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Margaret,
Thanks for your review.
We're very pleased to hear that the fire looks and works as expected.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Excellent and easy ordering process
Excellent and easy ordering process. Pleased with our fire. Highly recommended.
9 grudnia 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Linda,
Thanks for your kind review.
It's fantastic to hear that you're so pleased with the fire as well as our ordering process.
Your recommendation means a lot to us. Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Direct Stoves & Fireplaces
Still waiting on the lights for the…
Still waiting on the lights for the fireplace so i havent been able to to assemble it i wanted it up for christmas its now feb
14 listopada 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Nathan,
Thank you for your review. We are sorry to hear of the delay.
If you could please contact our Dispatch team via 0161 376 4181 option 2 having made note of your order reference number, the team will be happy to look into this and advise further.
Let us know if we can advise further in the meantime.
Kind regards,
Direct Stoves & Fireplaces
Advertised as delivery wfithin 3-5…
Advertised as delivery wfithin 3-5 working days. Although prices are very competitive expected delivery dates are way off. Ordered fire 13th Jan and then received e mail to say delivery date within 10-15 working days. Today is the 15th working day and no notification of delevery yet. Very, very slow delivery.
13 stycznia 2025
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Teresa,
Thank you for your review. We are sorry for any disappointment regarding the delivery.
The usual lead time for this particular supplier is approximately 3-5 working days. We can see that on this occasion and following receipt of your order, the supplier had notified us of a delay with a 10-15 working days lead time expected. We can only apologise for this as this was due to factors outside of our control; our Dispatch team was in contact with you as soon as we were made aware, to keep you informed as possible.
So that we can advise further, could we please ask you to contact our Dispatch team on 0161 376 4181 option 2 having made note of your order number? Dispatch will be happy to look into this and advise further regarding an updated lead time.
Kind regards,
Direct Stoves & Fireplaces
Direct Fireplaces were easy to deal…
Direct Fireplaces were easy to deal with and informative.
They had good technical information and gave me the guidance I needed.
Can recommend these guys.
6 stycznia 2025
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi,
Thanks for taking the time to leave a review.
We're glad that your experience with Direct Fireplaces has been so positive and that you were impressed with the guidance from our Sales team.
Let us know if we can advise further.
Kind regards,
Direct Stoves & Fireplaces
I really love the fire
I really love the fire, just unpack and plug in. Looks good in my lounge
17 stycznia 2025
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Hazel,
Thank you for your review.
It's fantastic to hear that you love your new fire. Our range of electric appliances are designed for easy installation and a contemporary appearance in any room.
Let us know if we can offer any further assistance.
Kind regards,
Direct Stoves & Fireplaces
Electric fire and fireplace
Ordered in November, we waited nearly 7 weeks for delivery. However, Direct Fireplaces kept us informed of progress and were extremely helpful throughout. The goods arrived on the agreed date and were very well packaged. We employed a professional for the installation, even so, the Manufacturer's instructions could have been clearer. Overall, the fire and whole set up works well and looks very good. We are very pleased with our purchase.
15 stycznia 2025
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Wendy,
Thank you for your review.
It's great to hear that you have been so pleased with the ordering process and the service received from us at Direct Fireplaces.
We are sorry to hear of any difficulty with the installation instructions but appreciate your feedback for the benefit of the manufacturer.
If we can offer any other advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Instore purchase was fine, no idea on delivery date
Instore purchase was fine, but we have had not updates on when the product will be delivered, which is really inconvenient.
I asked if there was going to be a New Year sale, but i was told no. However, 2 days later, there was a sale on! Fortunately, the model i purchased was not in that sale and so I luckily did not miss out.
31 grudnia 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Steven,
Thank for your order and for your review.
We are sorry for any confusion regarding sales or delivery updates. The provision of seasonal sale offers is generally decided by stock and availability. We can see that the item which you had purchased was in fact heavily discounted in the showroom as a gesture of goodwill regardless of sale status.
In terms of delivery, you should have received an email from the Dispatch team within a few days of purchase, this to include a lead time. If you are in need of any updates or if this has not been received, we urge customers to contact 0161 376 4181 Option 2 or dispatch@direct-fireplaces.com so that we can advise further.
Similarly, let us know if we can do anything else to assist.
Kind regards,
Direct Stoves & Fireplaces
Quick and efficient
Quick and efficient. Wonderful selection to choose from
18 grudnia 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Pauline,
Thanks again for your order and for your kind review.
It's fantastic to hear that you were impressed with our efficient service and our product selection.
Let us know if we can offer any other advice.
Kind regards,
Direct Stoves & Fireplaces
Very pleased
Fireplace is better than it looks on the website. Exactly the right size and looks great. Delivery was on time and the two delivery men were very polite and helpful. We are very pleased.
16 grudnia 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Carol,
Thanks very much for your kind review.
It's great to hear that you were impressed with the fireplace received as well as delivery via our shipping partners.
If we can offer any other advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Sorry for the late review
Sorry for the late review , I received my fire and surround about 6weeks ago , I am over the moon with it it totally was worth the extra week wait lol , such a friendly bunch who are very helpful, I couldn't afford a marble one but got it made by MDF and the finish is fantastic so highly recommend....
10 listopada 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Sharon,
Thanks for your review.
It's great to hear that you are so pleased with the fire and surround, as well as the service received from our team at Direct Fireplaces.
Please let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
Very helpful company and purchasing my…
Very helpful company and purchasing my fire was a straightforward and simple process. My gas fitter rang to query something before I made my purchase and the person on the phone was helpful and polite. Thank you.
27 listopada 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Carol,
Thanks again for your order.
It's great to hear that both yourself and the fitter were impressed with the service received. Our trained and friendly sales team are always happy to assist.
If we can offer any further advice then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
I purchased a Flueless gas fire
I purchased a Flueless gas fire. Delivery was longer than advertised but not a big issue. This seems to be a drop ship operation - the fire came directly from another company. It was well packed against shipping damage. I had a lot of trouble finding a gas fitter to install it - there is a lot of negativity against gas fires in the industry. I turned to Direct Fireplaces for help and they referred me to their sister company "directheatingservices" who seem to act as a broker/agency to engage local installers. The price quoted by the local installer was unrealistically high so after many more phone calls I finally found a reputal local company who fitted the fire in an hour at their hourly rate (no fixed price offered). I have spoken to Direct Fireplaces and they acknowledge the difficulty of finding installers which is not their fault but something to bear in mind when buying a gas fire.
12 grudnia 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Michael,
Thanks for taking the time to review your order.
We are sorry for any delay in the shipping and for any difficulty experienced in locating a fitter. Direct Heating Services as our installation team does vet and sub-contract gas installers throughout much of England and Wales; unfortunately, not every Gas Safe Registered engineer will provide flueless gas fitting services, which does mean some gaps in their coverage at present.
We are always looking to improve the level of service that we offer and appreciate your feedback regarding your experience. It's good to hear that the fire was well-packaged on receipt and we trust that you have been enjoying it now that it is installed.
If we can advise further then please don't hesitate to let us know.
Kind regards,
Direct Stoves & Fireplaces
Hot and Cold feeling
Great Show room and advice
However fires are not cheap for what they are
The size of some fire are large and will not fit in a car, to charge £75 delivery plus £250 for fitting which only took 2 hours is a bit much
Fir works great
27 listopada 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Morris,
Thanks for your review.
We're pleased to hear that you were impressed with the service received in our showroom.
We do offer a large range of appliances in varying sizes and price points. Naturally, the degree to which a courier and a qualified engineer may be required will very much depend upon what the customer chooses. We can only apologise for any disappointment relating to pricing but we appreciate your feedback.
If we can offer any other assistance or advice then please let us know.
Kind regards,
Direct Stoves & Fireplaces
Fireplace arrived chipped
Fireplace arrived chipped. No wrong doing by anyone, these things happens. Communication could be better as I'm still unaware when the replacement part will be delivered.
10 grudnia 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi James,
Thank you for your review and for your patience in awaiting the replacement.
We have asked the manufacturer to provide an update ASAP and the Dispatch team will let you know as soon as we have a lead time for this.
If we can offer any further advice or assistance in the meantime, please do let us know.
Kind regards,
Direct Stoves & Fireplaces
We received great advice from Mike
We received great advice from Mike, he was knowledgeable and helped us choose the perfect fire.
24 listopada 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi,
Thanks for your review.
It's great to hear that you're so pleased with the fire. We'll let Mike and the rest of the Sales team know to keep up the good work.
Please let us know if we can help with any future orders.
Kind regards,
Direct Stoves & Fireplaces
All good
All good, very helpful. Fireplace should be fitted within my preferred timeframe
4 grudnia 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi,
Thanks for your review.
It's fantastic to hear that you found our team to be helpful.
Please don't hesitate to get in touch if we can advise further.
Kind regards,
Direct Stoves & Fireplaces
The installation of the fire almost…
The installation of the fire almost stalled. The firebox is held in place by thin cables which are tightened using two 10mm nuts. One of the nuts did not have a thread and could not be used, stalling the installation.
Fortunately, I managed to find a replacement in my garage. However, without my nut the gas engineer would not have been able to complete the installation.
27 listopada 2024
Opinia niezależna
Odpowiedź od Direct Fireplaces
Hi Paul,
Thank you for your feedback.
We're sorry to hear of any inconvenience regarding the fitting. While issues such as this are thankfully very rare, we're sure you can appreciate that they can and do happen on occasion.
We're pleased to hear that this was resolved quickly and without delay to fitting but needless to say, our customer service team is always happy to assist when issues are brought to our attention.
Let us know if we can offer any further advice or assistance.
Kind regard,
Direct Stoves & Fireplaces
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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