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Direct Fireplaces Recenzje

363

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4,4

Kominki

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Zobacz, co mówią recenzenci

Very helpful staff and friendly guided us through ordering the correct fireplace and fire for our property without there help we would have been in potential trouble.

Really easy to order and with finance option, my Internet crashed when order was going through so I contacted the cheadle store to ensure ordered had been received. I spoke to a lady there who was... Zobacz więcej

Reakcja na opinię

We were pleased to find a replacement like for like fire for our old Valor Homeflame Harmony with this company. However once I’d paid and ordered it we were told they could source one, despite a... Zobacz więcej

Reakcja na opinię

When we entered the showroom we were greeted by Dylan. He was extremely helpful. The fireplace was delivered and fitted on the date promised. The good service didn't end with Dylan. Tom and his son f... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

O Direct Fireplaces

Napisane przez firmę

At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.

We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.

Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.

We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.

Dane kontaktowe

137 Wellington Rd North, SK4 2PF, Stockport, Zjednoczone Królestwo
0161 376 4181
sales@direct-fireplaces.com
www.direct-fireplaces.com

Over 20 years trading

Free Delivery. Installation Available. Choose your finance option.

4,4

Doskonała

363 recenzji

5 gwiazdek

4 gwiazdki

3 gwiazdki

2 gwiazdki

1 gwiazdka

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4,4

From looking around the showroom without any pressure, to discussing the details, arranging a quote and instal date it was a good experience. A date was agreed and the guys arrived on the date agreed, no need for chasing or checking. The team arrived lots of dust sheets and got to work. Three hours later we had a new marble fireplace and electric fire. We were shown the controls. Every part of the service was spot on

2 kwietnia 2026

Opinia niezależna

Odpowiedź od Direct Fireplaces

16 kwi 2026

Hi,

Thanks for your review. It's great to hear that you were impressed by your ordering experience.

We're also pleased with your feedback regarding the installation service,

If there is anything else that we can do to advise or assist then please let us know,

Kind regards,

Direct Stoves & Fireplaces

16 kwi 2026

Arrived when they said ,driver kept in…

Arrived when they said ,driver kept in contact told us when he was 10 minutes away fab service.

10 kwietnia 2026

Odpowiedź od Direct Fireplaces

16 kwi 2026

Hi Janet,

Thanks for your kind review,

It's good to hear that the delivery was as expected and that the driver was so helpful,

Please let us know if we can advise further,

Kind regards,

Direct Stoves & Fireplaces

14 kwi 2026

We were looking for a new hearth and…

We were looking for a new hearth and the only one’s we could find was black which we didn’t want until we found you website which offered the one we were looking for and so I placed the order for what we required and it was so easy to do and we are now waiting for everything to arrive and then fitted.

30 marca 2026

Opinia niezależna

Odpowiedź od Direct Fireplaces

14 kwi 2026

Hi Clive,

Thanks for your review,

We're glad to hear that you were able to find what you were looking for,

Please let us know if we can offer any further assistance,

Kind regards,

Direct Stoves & Fireplaces

14 kwi 2026

First rate service

Excellent advice in the showroom and communication with the office regarding installation was first rate. The installer was very helpful and precise in his work.

9 kwietnia 2026

Odpowiedź od Direct Fireplaces

14 kwi 2026

Hi Karl,

Thank you for your review.

We're glad that our showroom team gave such good advice and that the installer was so helpful.

If we can offer you any further assistance then please do let us know,

Kind regards,

Direct Stoves & Fireplaces

13 kwi 2026

I was given good advice before ordering…

I was given good advice before ordering my fire. The delivery was quick with no issues

8 kwietnia 2026

Odpowiedź od Direct Fireplaces

14 kwi 2026

Hi,

Thanks for your review.

We take pride in offering quality sales advice and speedy delivery, so it's great to hear that this has been your experience in ordering with us.

Please let us know if we can offer any further advice,

Kind regards,

Direct Stoves & Fireplaces

6 kwi 2026

Very professional service

Very professional service . I cannot fault Direct Fires . I am so pleased with both my fires . Excellent 👍

23 marca 2026

Opinia niezależna

Odpowiedź od Direct Fireplaces

9 kwi 2026

Hi,

Thanks for your positive review,

We always aim to offer professional service and high quality products, so it's great to hear that this has been your experience in ordering with us,

Please don't hesitate to let us know if we can assist further,

Kind regards,

Direct Stoves & Fireplaces

26 mar 2026

Excellent company and product

Excellent company and product, delivered on time easy to deal with

26 marca 2026

Opinia niezależna

Odpowiedź od Direct Fireplaces

9 kwi 2026

Hi David,

Thank you for your review.

We're very pleased to hear that you found ordering with us to be easy and that the delivery was received as expected,

Please let us know if we can offer any other assistance,

Kind regards,

Direct Stoves & Fireplaces

21 mar 2026

A must visit Store.

We found the choice and quality of fireplaces on display was amazing. We had been looking for a new fire, and been to so many stores, but nothing had stood out. Direct fireplaces made our decision very easy. Within 30 minutes with help from the fantastic staff we bought a fireplace with marble surround. A must visit store.

6 marca 2026

Opinia niezależna

Odpowiedź od Direct Fireplaces

23 mar 2026

Hi Keith,

Thanks for your review,

It's great to hear that our showroom staff was so helpful and that you found the right fireplace for your needs.

If we can offer any further assistance then please let us know,

Kind regards,

Direct Stoves & Fireplaces

10 mar 2026

Terrible after service

This is the first time I have ever written a negative review on a purchase from a company, however I feel impelled to do so as a warning to customers. Gas fire, purchased in a ‘sale’ in January. Fitted last week and we did not open the packages until this point. When opened the gas engineer pointed out two dents. He continued to fit the fire due to his time restraints, he stated that companies are generally very good with these situations. I contacted Direct Fire Places today, provided them with the required images of the damage. They have refused to offer me any support and to provide a replacement for the damaged piece. Excuses such as.. I purchased it six weeks ago, I should have notified them straight away of which I have done so today as soon as it was brought to my attention (I have been away from home during our renovation work). I will never buy or recommend this company. Typical in being keen to take £850 from me without any efficient customer service after care.

10 marca 2026

Opinia niezależna

10 mar 2026

Fireplace suite took a long time to…

Fireplace suite took a long time to arrive and when it did the surround was wrong. Took a further ten days to get the correct surround delivered.

24 lutego 2026

Opinia niezależna

Odpowiedź od Direct Fireplaces

11 mar 2026

Hi Hannah,

Thank you for your feedback,

We are very sorry for any inconvenience. We appreciate that, as you mention, there was a delay in delivery of the fireplace suite and the surround was incorrect upon receipt.

As we're sure you can appreciate, both the initial delay and the time taken for the new surround to be delivered were due to factors beyond our control, as the goods in question are dispatched from our supplier. In both instances, our team worked to resolve the reported issues ASAP through coordination with the supplier, and can only apologise that it took as long as it did to have the complete fireplace in situ.

If we can offer any further assistance, please do let us know,

Kind regards,

Direct Stoves & Fireplaces

10 mar 2026

Highly recommended

Great range of products and at a very competitive price. From ordering to shipping and final delivery everything went really smooth. The guys at customer service are quick to respond, answering all questions fully, ensuring complete satisfaction.

2 marca 2026

Opinia niezależna

Odpowiedź od Direct Fireplaces

11 mar 2026

Hi Neil,

Thank you for your review. We're glad to hear that you had such a positive experience in ordering with us and with our delivery services.

If we can offer any further assistance, please let us know,

Kind regards,

Direct Stoves & Fireplaces

10 mar 2026

Happy with the delivery along with…

Happy with the delivery along with constant updates

2 marca 2026

Opinia niezależna

Odpowiedź od Direct Fireplaces

11 mar 2026

Hi Rachel,

Thanks for your review,

It's great to hear that the delivery went well and that you were kept suitably informed by our dispatch team and delivery partner,

If we can assist further then please don't hesitate to get in touch,

Kind regards,

Direct Stoves & Fireplaces

8 mar 2026

Very nice showroom experience

Very nice showroom experience. Sales team knowledgeable and professional. Good choice of products and installation process easy to arrange

8 lutego 2026

Opinia niezależna

Odpowiedź od Direct Fireplaces

9 mar 2026

Hi,

Thanks for your kind review,

We're pleased to hear that your experience in our showroom was so good and that you were impressed with our sales advice and product range.

If we can offer any further assistance then we'd love to hear from you again,

Kind regards,

Direct Stoves & Fireplaces

28 lut 2026

Over the moon with the fire for our…

Over the moon with the fire for our media wall New Forest 1600, needed a bit of help registering it, customer service was brilliant, strongly recommended.

19 lutego 2026

Opinia niezależna

Odpowiedź od Direct Fireplaces

3 mar 2026

Hi Dave,

Thanks for your kind review.

The New Forest 1600 is a very popular media wall fire and we're glad that you've been so impressed with this, as well as the customer service received from our team.

If we can assist further then please let us know,

Kind regards,

Direct Stoves & Fireplaces

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