Digital Stores 

What an absolute shower this company are. I ordered the new Tears For Fears Greatest Hits album on Friday 27/10/2017 so that I would get an instant music download and a special code for advance tickets pre-sale on Tuesday 31/10/2017 at 09:00. I also had a discount code to get 15% off any purchase, which didn't work.

Contacted Customer Service on 30/10/2017, on 0845 052 7506 (11p a minute + access fee) to see where everything was and spoke to Jade. Explained that I'd been emailing since Friday for an acknowledgement of my order but she couldn't explain why it has gone wrong. As she couldn't an immediate answer for me she promised a call back before the tickets went on sale.

In meantime a code arrived 30/10/2017 so set up account on ticket website, selected 2 tickets for Birmingham when they became available at 09:00 today, entered code at 09:20 and it's invalid. Copied and pasted 4 times to be absolutely sure it's not me with dyslexic fingers.

Then get the return call from Jade at 09:56 to say a code was sent 30/10/2017 and that she's going to apply the 15% discount to my order. I explain that the ticket code doesn't work so she agrees to contact the team who sent the codes out and get an urgent replacement sent to me.

60 minutes later and Jon in their Customer Services sends me a new code number. 4 attempts later and finally the code works but, all tickets are sold out except, for some separate single tickets which are no good when I want two together. I have tried every venue I can get to and there are no tickets left in the pre-sale.

Emailed Digital Store for a response and the silence is deafening!!

Problem is that they're a subsidiary of Universal Music, who represent and run pre-ordering web-sites for over 200 different artists on their labels so it's likely that this is the way that tickets sales are going in the future and they probably don't care about one person who has had this problem.

It's frustrating as I kept my end of the bargain and bought the album and they didn't keep their end as I didn't get a working code until it was too late and still haven't got the instant download.

I appreciate that Jade tried to help me but the customer service with Digital Store is a waste of time as, if you're time dependent on them, they don't want to know.

I hope, next time I want to go to a show, I don't have to deal with this outfit again.

I ordered an expensive item via the Queen Online Store, which is operated by Digital Stores. The item was marked in stock and I received a confirmation email, albeit a day later. The money for the item was debited via PayPal very soon after and I waited for a email to confirm the courier had my parcel, estimated delivery 1-2 days... I waited... and waited.
After a week, and submitting an online help query as there was no phone number provided, I got fed up and did some hunting around. This included checking out these reviews (thanks folks) which did not fill me with confidence. I eventually managed to track down a Customer Service number via a series of linked companies, to 0845 052 7506.
In total contrast the Customer Service team couldn't have been more helpful and apologetic over the phone. After spending a number of days trying to find out what had happened with my order, and that the item was out of stock and not even remotely deliverable, they refunded me the total amount.
I hope this helps if you are as stuck as I was. I wouldn't recommend ordering from one of the band sites serviced by Digital Stores based on this experience.

Don't buy shoes on this site. They deliver wrong shoes wich you can not return. They do not refund your money. Totaly criminal site !!

Terrible terrible terrible my PIL BOX SET LPS SIGNED EDITIONS order arrived late , damaged and wrong .. sent it back ..... replacement order arrived and that was wrong ..... trying to get my money back. Incompetent totally incompetent. .

I sent 2 items back for a refund 2 weeks ago 1st class recorded delivery which I obviously know they have received as I have a signature, yet I am still waiting for a refund of over £100 and they have also failed to make any attempt at communication even though I have messaged them twice through their on site contact page.... What a shambles of a company, I for one will certainly not use this company again, they have left a very sour taste In my mouth..

non existance customer support!! paid for new rolling stones vinyl, paid, no sign of item, and no answer to my on site messages. Dont go there!!

My daughter ordered some rare items from Digitalstores on july 6, on sep 23 she was informed via e-mail the items was delayed and DS would inform her about when the items was shipped.
On oct. 26 DS cancelled the order due to:
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Delivery 1 of your order has been cancelled because payment was unsuccessful. When your order was placed we had an authorization to debit the payment which lasts for a month. When we came to process your order this run out so we tried to re-authorize payment but payment re-authorization this second time was not successful.
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I know there are more than enough money available, so why I was not contacted before the order was cancelled is by far the worst customer support I have ever experienced.

Jeg købte glas, som blev sendt fra England i et stort rør godt emballeret med bobler. Glassene var fejlfrie.