Digital Stores 

Ordered an EP which never arrived. First I heard about the reason why was the store telling me they were refunding my money. No reply to my enquiry and they stated that I'd have to go through the entire buying process again. Do not use them if you actually expect to receive something.

There should no stars option as they deserve it.
This company is selling overpriced products on behalf of "start" and providing the worst customer service ever. Well just "wish" is worse than them.
Orders are delayed and no updated available.
No phone number or email to contact them
No reply to messages sent via website.
Product quality unknown. Probably no way to make any enquiry if you find any issue, as they won't reply anyway.
If you buy - pay by credit card, paypal or any other insured method so at least you will be able to claim some back if they fail.

Bought a Freddie Mercury ltd edition poster the quality is so bad its not recognisable as the great man won't accept returns stay clear.

i bought a its all fading to black hoodie from uk.shopxxxtentacion.com and I've been waiting since February 5th and its March 19th and no shipment has been made i will definitely never buy stuff unless its the original website now and i will show y'all digital stores something is coming for you someday you will see im getting my money back because i know what to do!
reason people are doing 4 to 5 stars is because the company is making reviews to themselves!
you dont even diserve 1 star id take it away if i could fu*king savages

IVE NOW CONTACTED TRADING STANDARDS ABOUT THIS SCUM OF A COMPANY HOPEFULLY THEY WILL SHUT IT DOWN THEN NOBODY ELSE WILL GET RIPPED OFF

bad customer service. Buyers beware !

Awful - didnt deliver item. £40 wasted. No response to emails and no phone number so cant call either. they are surely fraudsters!

I didn’t even want to give a star!! Awful they have tsken my money and not sent the goods!!!
I emailed them three times and no reply!! Do trading standards know about them ?

I genuinely feel sorry for anyone who makes the mistake of buying from any affiliated company without checking these reviews. 100% AVOID.

I had ordered a vinyl LP boxset worth £120 from them, their site was buggy and took my details in wrong, the details were changed before dispatch to the correct one but it wouldn't change on the order.

The reason I will be avoiding their sites is their customer services department. This is one of the most frustrating experiences of my life. I got in contact with them at least 4 days before the item was dispatched and they didn't respond until days after the dispatch. Their response was that they couldn't do anything since it was on it's way. I contacted the courier who told me that only the seller could change details after transit. This was relayed to them and they responded in over a week with a copy/paste email telling me it would be returned in 2 weeks and to order another one (it was sold out)

I asked for them to just send the item straight back out when it was returned. 4 emails later (about a week and a half later) they told me they would see if there were any to send out (there weren't) and when I asked about the one they sent out in the first place, they said it was lost in transit.

I feel lied to, I feel completely let down, their customer services department's negligence has meant that for over a month I have been left frustrated, I can GUARANTEE that no matter how much I like a band, if they are connected to UMG or affiliated with Digital Stores, I will NEVER buy anything of theirs.

Wish I had seen these reviews before ordering.

Ordered Liam Paynes LP1 on picture disc(Order No. C4389904) for my niece's birthday. 4 days later a 2020 HRVY calendar arrives! Tried unsuccessfully to contact on the website and customer.services at digitalstores.co.uk no response, no acknowledgement nothing.

I will never buy from here again, have a very disappointed little girl.

Every time I order from Universal Music Group's
Digital Stores .co.uk, regardless of artist, the order always, 100% of the time, goes wrong & I have to contact customer support & then wait a week for a reply? Over a week since dispatch & still nothing.

Last time I purchased two albums from them only to be told a month later that they weren't in stock

REALLY RUBBISH SERVICE.

Yep, avoid UMUSIC.COM! Pre-ordered The Beatles Abbey Road re-release - got sent the wrong item (cheaper than what I paid for). No response to their webpage support queries. Managed to find some email addresses ... storesupport at umusic.com and customer.services at digitalstores.co.uk ... never responded. Finally posted their mistake back (at my cost of AU$60) and requested a chargeback via my bank - still no response. Bank approved my chargeback. Never wasting my money with Universal Music in their UMUSIC.COM guise ever again.

I pre ordered an album got email on thursday 14th november saying was dispatched said would take 1-4 working days a week later recieved an email saying has been sent back as couldn't deliver the item yet my neighbour got hers on the 15th so obviously was bs, from seeing the other reviews looks like it's the norm from this company hope I get my refund as they said I would and looks like I'm going have to go to a music shop to get the album.

I cant believe Dermot Kennedy chose to work with this unprofessional company.

I ordered a vinyl bundle with and a personally signed poster.

I pre-ordered the album 13th of june, release 4th of october. 24th of october i still havent got the package. I sent them an email and got a respond that the carrier had been returned to the company. Why didnt they send me an email about that issue? They were going to resend the package if stock was available. But i ordered a personally signed poster, how are they going to get a hold of that?

At the 28th of october i recieved the new shipping conformation. Now, 21 days later, nothing. I emailed them a few days ago, and they said it probably was lost. I had to check with my local post office to see if theyve forgotten to notice me, but they had no package for me.

Digital Stores told me in the last email the same thing as the other email, they were going to resend if in stock. Again, i ordered a personally signed poster.

I can see that there are a more people that have kind of the same problem as i have.

PLEASE NOTICE DERMOT KENNEDY ON HIS SOCIAL MEDIAS ABOUT THE ISSUES! MAKE HIM AWARE HES WORKING WITH A VERY UNPROFFESIONAL COMPANY.

And Digital Stores UK, please make a statement or something about what is happening. Are you not handling this many orders? Are you scamming?
And if youre responding, please send a real problem solving reply.

Universal what the fuk is wrong with you. Why all these 1 star reviews. You already lied for 10 years burning 500,000 tapes. How you gonna get back those tapes huh... Your lucky the UK kept their tapes in the UK. Why don't you have a US store. That's where Universal originated . Why are they in the UK only. Why is this company ripping everyone off. Why did you keep 500,000 tapes in a 1920 movie house on your lot and one night had firemen come by with 50 blowtorches to fix shingles.... And ok BLOWTORCH BOOM !!! and all the sudden the entire what you call a vault on the lot in a crappy old building burnt everything to the ground. And even the CEO lied on TV saying well King Kong might of been in there but no you he knew what was in there. He went holy we lost Steely Dan's Multi track tapes. And not on only that went on a buying binge buying everyone out from I don't know 1995 to 2008 and then burned every tape with a blow torch.. Oh my goodness U should had these tapes stored in a place like Iron Mountain where Zappa's tapes are if Gail was only alive today. But there safe there. However the list that was not spared is HUGEEEEEEEEEEEEEEEEEEEEEEEEEEE... What are you going to do about significant lost history. You can't because every tape in there which goes back further then Chuck Berry is cindered. I lived to see this WHY !!! 10 years keeping it in A LIE ... It got out The day the music got burned Holy Blowtorch.... NOW THAT'S A FIRE ( Eddie Murphy 1983 ) That's Donald Fagen in the little round photo and he is MADDDDDDDDDDDDDDDDDDDD You killed so much significant music it's insane. We have scores from the 1700's like MOZART and it still can be played... You couldn't get a proper fire proof holding tank out of steel. No you didn't care. Cause you have too many things like the god damn amusement park with JAWS to worry about. STUPID... KILLED ROCK AND ROLL MAN AND JAZZ AND EVERYTHING USA HOLY CRAP... EVERYTHING THAT WASN'T BRITISH.Thank You screaming Buddy Rich on the bus. Thank GOD for CAPITOL AND THEIR TOWER KEEPING THEIR TAPES IN THEIR VAULTS !!!!

I have had the worst experience.
I have purchased over $350 on merch with this company.
everything didn't arrived on time, or even ship before the release date.
Im highly unimpressed, i emailed countless times and have no response from them.

I purchased a limited edition bundle, like a lot of others, on the 13th of June. Album was released on the 4th of October. I still HAVE NOT received it. They said it was 'shipped' on the 14th, i worked it out as per the last package i got that it was going to arrive exactly 2 weeks after shipment. Which was Monday 28th of October.
I then received an email on the 31st of October saying it had been 'returned' to them as it was 'unable to be delivered'.
Which is total bull.
Because 1 there is no way a package went from taking 2 weeks to get to me - to being back with them within 3 days.
and 2. I have an authority to leave on my home address
which means they have to leave the packages on my deck even if it requires a signature.
The bundle i purchased had multiple items, most important is the personalised poster - has my name on it, a hoodie that is no longer available, as well as 2 albums which I believe was limited edition.

The email I received then went on to say that I can either confirm my address and they'll resend it 'if' stock is available or they'll give me a refund.

IF stock is available???? IF?!!? if it has just been returned then it should be available!!

And i can also confirm my address is completely fine as i have had a package delivered to my house form the same account. WHICH WASN'T SENT BACK BECAUSE IT WASN'T ABLE TO BE DELIVERED

This business are scammers - make you believe your stuff is on its was when it really isn't and they're just covering their butts.

I have never, EVER had this much trouble with merch i've purchased.
I am very unimpressed with the service i have received.

I will not be giving up until i receive the products i have purchased.
But i can guarantee i am no longer shopping with them ever again.

Pre-ordered a limited edition release in June, it took a very long time to be "shipped". Then a short while after I received a shipping email with no shipping or tracking no, I was informed that "the courier could not deliver" my items and it was returned to them.
Doesn't add up to me, there is no reason it could not be delivered, and if for whatever reason there was a problem on the couriers end, it would be left at the courier depot and I would get a notice to come and pick it up myself, as is the norm when packages cannot be delivered.
Customer service was/is of no help. They gave me an automatic refund instead of asking if I wanted it be shipped back out again. And are saying that the product is out of stock so i can't re-order it. I want to know what has happened to my order that has been sent back, and why they cannot re-ship it. Probably because my order never existed in the first place.

I know many other people who have had the same problem. I think they never sent my order, and received more orders than they were able to be fulfilled. I think it's a dodgy company.

Will never buy anything from this site again, and would strongly advice people to avoid this company.

Paid them for 2 records and received nothing ,had to open a paypal dispute to get money back which i have not recovered as yet ! ,recieved this email from them after a few days dispute ...
QUOTE "Please cancel the dispute with PayPal and let us know once this has been done.
We will then be able assist you with your order."

Reading all the reviews ,and this experience ...i think not .
Should be put out of business .Avoid

10 weeks, still no sign of my order, disgraceful company.

Gross shady practices, $300+/ 4 months later I still don’t have my merch. Also had to cancel my card for the unauthorized payments months after the original purchase (paid in full)