To keep things short, this is my last email after several exchanges to deal with two watches which didn’t contact their “programmed” numbers when either the appropriate button was pressed or whe... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Recently bought a CPR guardian watch for my mother. She was incredibly anxious about this new piece of technology and couldn’t understand why she needed it. Saw her last night and she said she feels s... Zobacz więcej
Reakcja na opinię
The Guardian4 watch offers great piece of mind being able to monitor my wife's well being (she has been diagnosed with Alzheimer's) and track her movements when out for a short walk with our dog. Cus... Zobacz więcej
The CPR guardian is brilliant, worn like a watch, well it does give you the time, so it isn't intrusive and people dont realise you are wearing an alarm system. It detects when you have fallen and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At CPR Guardian, we are committed to providing innovative personal safety solutions that help people live with greater confidence, independence, and peace of mind. The CPR Guardian Personal Alarm Watch combines advanced safety features with a discreet, stylish design, offering reliable support whenever it is needed. As a two-time recipient of the Queen's Award, one of the UK's most prestigious business honours, CPR Guardian has been recognised for its dedication to excellence, innovation, and outstanding service. These awards reflect our ongoing commitment to developing products that make a meaningful difference in people's lives. The CPR Guardian Personal Alarm Watch is designed with user safety at its core. Features such as emergency assistance alerts, location tracking, and health monitoring capabilities help provide reassurance for both wearers and their loved ones. Every aspect of the watch has been carefully developed to deliver dependable support and enhance everyday wellbeing. We always strive to provide the very best service and protection for our customers. However, there may occasionally be circumstances or external factors beyond our control that can affect outcomes. Despite this, our team remains committed to delivering the highest standards of care, support, and assistance at all times. The positive experiences shared by our customers continue to be one of our greatest achievements. Independent reviews on Trustpilot highlight the confidence, reassurance, and support that CPR Guardian provides to thousands of users across the UK. CPR Guardian is more than a personal alarm provider. It is a trusted partner dedicated to helping people stay safe, connected, and independent. Choose CPR Guardian for award-winning innovation, dependable protection, and a legacy built on trust.
Dane kontaktowe
Unit E2, Lakeside Technology Park, SA7 9FF, Swansea, Zjednoczone Królestwo
- +441792398239
- support@cprguardian.com
- www.cprguardian.com
3,5
Średnia
388 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Helping customers.
I find you very helpful ,you go out of the way to help customers.
20 marca 2025
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you so much for your kind words! We're truly grateful for your support and are so pleased to hear that you’ve had a positive experience with us.
Going the extra mile for our customers is something we genuinely care about, and your feedback means a lot to the whole team. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Kind Regards, CPR Guardian Team.
After my father had a fall I decided to…
After my father had a fall I decided to get him the CPR guardian. Very easy to use and gives a lot of important information. Also getting it set up was simple with the help of the team. We now have piece of mind and I would definitely advise people in same situation to have one
19 marca 2025
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you so much for your kind review. We're so sorry to hear about your father's fall, but we're glad the CPR Guardian has been helpful during such an important time.
It's great to know that you found the setup process straightforward and that our team could assist you along the way. Most of all, we're happy to hear that the device is giving you and your family peace of mind.
We truly appreciate your recommendation and are always here if you need any further support.
Warm regards, CPR Guardian Team.
Nice watch shame about the tracking… it doesn’t work
We had problems with the watch within a week of arrival as it wasn’t tracking very well.
Tech help was pretty much answered straight away and the issue would go away for a little while, but it would come back within a short period of time.
We stayed with them as they upgraded their systems hoping that it would improve the service…….. unlucky for us it didn’t.
My son has special needs and is unable to speak so it is inportant that the tracking is correct. He was at home and his watch shows him 5 miles away or several streets away. This just isn’t good enough. I even resorted to putting an Apple tag in his coat as a backup plan.
I have cancelled his contract and I consider the purchase of this watch to be a waste of money.
8 marca 2025
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for taking the time to share your experience. We truly appreciate your support as a valued customer since 2022, and we are sincerely sorry that the tracking did not meet your expectations. We understand how crucial this feature is, especially for your son’s safety, and we deeply regret that we were unable to provide the reliability you needed.
We appreciate your patience in working with our team and giving us the opportunity to improve. While we offered an upgrade to the CPR Guardian IV, we respect your decision and are sorry that we could not find a suitable resolution for you.
Best Regards, CPR Guardian Team.
I received my guardian watch as a present
I received my guardian watch as a present as I live alone and it would save a lot of worry if I needed help. I paid to have the watch set up and when this wasn't done due to a mix up the tech support team were very helpful and supportive. Now I have learnt how to use the magnetic charger I am enjoying finding my way around the watch and app.
28 lutego 2025
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for sharing your experience! We’re delighted to hear that your Guardian Watch is giving you peace of mind and helping you feel more secure while living alone. We sincerely appreciate your patience regarding the initial setup mix-up, and we’re glad our tech support team was able to assist you.
It’s wonderful to hear that you’re getting comfortable with the magnetic charger and enjoying exploring the watch and app. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always happy to help!
Wishing you continued confidence and ease with your Guardian Watch.
Best regards, CPR Guardian Team.
The CPR Guardian watch has given me confidence
I found it quite difficult to set up but my son did this for me. I have had a number of falls prior to buying the CPR Guardian and am an active lady. I became quite nervous at going out but this watch has given me confidence especially as it also gives the location of any falls. The only problem is the charging as it doesn’t always charge. I do think it should come with a charging unit.
28 lutego 2025
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for sharing your experience! We’re so pleased to hear that your CPR Guardian Watch has given you the confidence to stay active and feel more secure when going out. It’s wonderful that your son was able to assist with the setup, and we truly appreciate your patience in getting everything up and running. if you need any assistance with optimizing the charging process, our support team would be happy to help.
Wishing you continued confidence and peace of mind with your Guardian Watch!
Best regards, CPR Guardian Team.
My father in law has tried to cancel…
My father in law has tried to cancel his subscription to this numerous times. The fall detection doesn't work and the GPS has stopped tracking him. We have been asking for a refund for months. We have both called and emailed with the details they have asked for but we never receive a response
They are essentially stealing from us now. Do not use as once you start you can't get out!
26 stycznia 2025
Opinia niezależna
Odpowiedź od CPR Guardian
I’m truly sorry to hear about the difficulties your father-in-law has experienced with both the device and the cancellation process. This is not the level of service we aim to provide, and I completely understand your frustration.
We would also like to address the issues with the CPR Guardian device, including the fall detection and GPS tracking concerns. If you could provide more details about these problems, we would be happy to investigate and assist in resolving them.
To proceed with the cancellation, please email simcancellations@cprguardian.com with the following details:
Your full name
Account details
Service plan
Reason for cancellation
SIM identification number
Please note that cancellations normally require a 30-day notice period, and we will send a confirmation email once the request has been processed.
We sincerely apologise for any inconvenience caused and appreciate your patience. Please do reach out, and we will prioritise resolving this matter for you.
Kind Regards, CPR Guardian
Ordered an "out of the box" Guardian 3
Ordered an "out of the box" Guardian 3. They sent the watch without any contacts and with the time wrong. Steven at CPR spent 35 minutes on the phone trying to set up the watch and SIM but 3 days later when the SIM activated, it would not activate a call to any emergency contact and the time was still wrong. I have returned the watch for full refund but must now wait for 14 days before getting it due to "company policy". Must have been very unlucky as it would have been ideal if it had worked.
10 stycznia 2025
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for taking the time to share your experience. We’re truly sorry that the Guardian 3 didn’t work as expected for you. We completely understand how disappointing this must have been, especially when you were hoping for a reliable solution.
Our team, including Steven, did their best to assist with troubleshooting, and we truly appreciate your patience throughout the process. We can confirm that we received your return on the 22nd of January, and your full refund was processed promptly today, the 24th. While we’ve completed the refund on our end without delay, please be aware that your bank may take a few days to process it.
To help resolve the signal concerns, we also offered an upgrade to the Guardian IV with a complimentary month of service, but we fully respect your decision to decline. Your satisfaction is very important to us, and we’re genuinely sorry that this experience wasn’t what you had hoped for.
If you ever decide to explore our latest models in the future, we’d be more than happy to assist in finding the best solution for you. Please don’t hesitate to reach out if you need anything—we’re always here to help.
Kind Regards,
CPR Guardian Team.
Great Alternative
I purchased a Guardian for my grandfather at the start of the year, after reading the instructions I called their customer support line who helped me set up a plan and the watch was ready for him to use the next day.
He seems happy with it as he doesn't have to wear a pendant around his neck and I called him a few times to test and everything went well..
Does what it says on the tin, happy so far!
1 stycznia 2025
Opinia niezależna
Odpowiedź od CPR Guardian
We're delighted to hear that setting up the Guardian for your grandfather was smooth and that our customer support team could assist you. It’s great to know he’s happy with the watch and that it’s working well for him.
If you ever need any further support or have any questions in the future, please don’t hesitate to reach out. Wishing you and your grandfather continued peace of mind!
Best regards,
CPR Guardian Team.
I am currently on my 3rd Guardian 4…
I am currently on my 3rd Guardian 4 watch, which does not work. the first Guardian 4 did not work, possibly due to very flimsy packaging and being shoved through letter box. The 2nd Watch I was sent was not a Guardian 4 as Steven decided to send me a non 4G. I originally ordered and paid for a 4G due to my location and signal, so the 2nd watch did not work. The 3rd watch which is 4G will not work with the SOS (which is critical) I phoned via my mobile the call centre who assured me they will be in touch with Guardian as something is very wrong with the watch. There is no weekend support on the phone, and the Chat on Line is not working!!! All in all nearly 3 weeks without a watch and the SOS facility!!! got to wait till Monday and yet again phone them, to see what is going on?? Interestingly enough I have paid well over £200 for the Guardian 4 watch plus the £27.99 monthly payment and never used the service and don't have a working watch. I have health problems and thought this watch would be the answer but all I have had is stress and worry for nearly 3 weeks now!!!
11 stycznia 2025
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for your feedback. We sincerely regret that your experience with the CPR Guardian IV has not met your expectations. Ensuring our customers feel supported and secure is our highest priority, and we are disappointed that this was not the case for you.
Our team has been actively working to address your concerns, but we must respectfully note that resolving technical or service-related issues requires adequate time and communication. Public reviews and posts at every stage have limited our ability to resolve matters effectively, as these issues are often better addressed directly and collaboratively.
That said, we recognise that our service and product may not be the right fit for your needs. To resolve this situation and minimise further stress, we have offered a full refund upon the return of the three watches. Our team is committed to making the return process as straightforward as possible and will provide you with all necessary instructions.
We regret that we could not meet your expectations and wish you the very best moving forward.
Easy to order with professional help
Very easy to order with the various service plans carefully explained. The watch was delivered the next day and the help with setting up my android phone was excellent. Altogether, a very good professional service. Too soon to comment on its operation as it only arrived today.
8 stycznia 2025
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for your kind words and detailed feedback! We're thrilled to hear that you found the ordering process straightforward and our service plans well-explained. It's also wonderful to know that your watch arrived promptly and that our team was able to assist you effectively with the setup.
We hope you enjoy your new watch and would love to hear your thoughts once you've had a chance to explore its features. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!
Thanks
CPR Global Tech
Excellent Communication
Communication was quick, easy and very helpful. I am looking forward to a stress free time when I wear my watch
18 grudnia 2024
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for your kind feedback! We’re delighted to hear that our communication met your expectations and made the process quick and easy. We’re confident you’ll enjoy the convenience and peace of mind your watch provides. If you ever need assistance or have any questions, we’re here to help. Wishing you many stress-free moments with your new watch!
Kind regards,
CPR Global Tech
Very disappointed with this product
Very disappointed with this product. Watch kept losing time when in the house also failed to recharge soon after purchase.
Another cable was supplied but soon failed to change
Customer Service non existent… Complained in writing… ticket was opened and closed without any response.
Waste of time and money ….
Would leave this Company well alone.
4 grudnia 2024
Opinia niezależna
Odpowiedź od CPR Guardian
We’re genuinely sorry to hear that you’ve been disappointed with the product and service. We did have the opportunity to assist you when you reached out, and we suggested cleaning the pins on the charger, which helped get the watch charging again. When you requested the cancellation, we promptly took care of it as requested.
We truly appreciate your feedback and are sorry that your experience wasn’t what you hoped for. If there's anything more we can do to assist you, please don’t hesitate to get in touch. Your satisfaction is very important to us.
Kind Regards,
CPR Guardian
All's great
Thank you: Phoned the help desk, operator gave clear, easy to follow instructions. Most helpful, got everything set up very nicely. Very happy, many thanks
21 listopada 2024
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you so much for your kind words! We're thrilled to hear that our Technical support Team was able to assist you with clear instructions and get everything set up to your satisfaction. Your happiness means a lot to us, and we’re always here to help if you need anything else. Many thanks again for your feedback!
Thanks
CPR Guardian Team
Great for Peace of Mind
Got the watch as a birthday present for my dad. Very pleased with the tracking and health functions of the watch. It's very easy and convenient to be able to check on his heart rate and temperature from the app
Signal is strong most of the time in the area where we live and calling function works great. My dad hasn't had a fall yet but had that set to medium on setup and it seems to be working ok.
Recent purchase but so far very happy with how helpful the it can be in checking on how he's doing.
29 października 2024
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for your thoughtful review! We're delighted to hear that the watch has been a great birthday present for your dad and that you’re enjoying the tracking and health features. It’s wonderful to know the calling function and fall detection settings are working well for you so far. If you ever have questions or need assistance, feel free to reach out. Wishing you and your dad continued peace of mind and many more happy moments!
Thanks
CPR Guardian Team
Despite a couple of issues with the…
Despite a couple of issues with the delivery of the CPR Guardian III watch for my mother, I found that they took quick and effective steps to resolve them and get me up and running with the watch. The technical support was fantastic and helped set the device up so that I could get it in use with my mum as soon as possible.
8 listopada 2024
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for your feedback! We’re sorry to hear about the initial delivery issues, but we’re so glad our team could resolve them quickly and effectively. It’s great to know that our technical support was able to assist with the setup and get the watch ready for your mum. If there’s anything else we can do to help, please don’t hesitate to reach out. We truly appreciate your understanding and kind words!
Thanks
CPR Guardian Team
Cpr watch
I looked at a number of safety watches and decided to order the cpr guardian 111. I phoned them to ask about the watch as I've only got small wrist and also about the fall detection. The lady explained everything and put my mind at ease. The next day my watch came the face of the watch is slightly larger than some but fits even my small wrist. I paid for the set up which was brilliant it more or less worked straight from the box. I had to text to find out how to add relatives to app steve was very quick in answering and explained how to do it. So far I am pleased as it lets my relatives know where I am and when they phone me on the watch it was very clear. Also all the extra things is well worth it.
31 października 2024
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for your detailed review! We’re so glad to hear that you chose the CPR Guardian III and that our team was able to answer your questions and put your mind at ease. It’s great to know the watch fits well and was easy to set up, and we’re thrilled that Steve could assist you quickly with adding relatives to the app. It’s wonderful to hear that you’re enjoying the features and finding them helpful for staying connected with your loved ones. If you have any more questions or need further assistance, don’t hesitate to reach out!
Thanks
CPR Guardian Team
Absolutly Brilliant Company
I Purchased a CPR Guardian111 watch for my stepson and it was delivered as stated the next day. We needed to contact customer services on the Monday and had a chap called Steven help us getting the watch and app set up correctly and what fantastic help we got from them, any query was dealt with very quickly and expertly.
I have to say what a great company this is and I would recommend them to anyone that requires this type of alarm watch.
10 października 2024
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for your wonderful feedback! We’re delighted to hear that the CPR Guardian III watch arrived promptly and that Steven provided fantastic support in setting everything up. It’s always our goal to ensure our customers feel confident and supported, so we’re thrilled to know we could assist you quickly and expertly. Your recommendation means the world to us, and we’re here for you if you ever need anything else!
Thanks
CPR Guardian Team
The best personal alarm watch
CPR Global are a small UK-based company and their support service is personal, friendly and kind. The device is one of the best on the market and it is ideal for someone who is in need of extra support. The watch is easy to use and set up and you can always ring their helpline if you are experiencing any difficulties. The watch is a great way of staying in touch with carers and can give peace of mind if anything such as a fall or changes in the environment are detected. As a standalone device, this has its own SIM card and will connect with all the currrent mobile phone providers in the UK. It is being used in many local authorities and health services where it is helping people to remain independent. I have worked in social care and integrated care teams and I wear the Guardian when I am out and about as it also serves as a back up for lone working. I like the fact that it monitors my steps and that I can be contacted at any time. The Guardian offers superior quality and functionality compared to other devices on the market and in terms of value it brings and reassurance, it is probably one of the best available. I am happy to give it my personal endorsement.
17 października 2024
Opinia niezależna
Odpowiedź od CPR Guardian
"Thank you so much for your comprehensive and thoughtful review! We’re thrilled to hear how much you value the CPR Guardian III and the peace of mind it provides, both personally and professionally. It’s great to know you find the watch easy to use, reliable, and versatile, especially with its ability to support independence and serve as a helpful tool for lone working. Your endorsement, given your experience in social care and integrated care teams, truly means a lot to us. If you ever have any questions or need assistance, our friendly support team is always here to help. Thank you again for your kind words and recommendation!
Thanks
CPR Guardian Team
Quick service with good support
Quick service with good customer service back up. Easy to set up and works perfectly
12 października 2024
Opinia niezależna
Odpowiedź od CPR Guardian
hank you for your kind words! We’re so glad to hear that you had a great experience with our quick service and customer support. It’s wonderful to know that the setup was easy and everything is working perfectly. If you ever need assistance in the future, don’t hesitate to reach out!
Thanks
CPR Guardian Team
Excellent customer service!
Had a few issues with our account at first but Chelsea called me and soon resolved this. I've also received very patient and helpful support from Steve over the phone.
I would say that much confusion would be avoided if an instructions/info leaflet were included with the watch when posted out. I didn't find the online instructions very helpful.
Not yet sure the mobile signal will be strong enough for the watch to work efficiently in our area but I cannot fault CPR's customer service and willingness to help,
14 października 2024
Opinia niezależna
Odpowiedź od CPR Guardian
Thank you for your honest feedback! We’re sorry to hear about the initial issues with your account but are glad that Chelsea and Steve were able to assist you promptly and patiently. We appreciate your suggestion about including a more detailed instruction leaflet with the watch and will certainly pass this on to our team for consideration. Regarding the mobile signal, if you encounter any challenges, please don’t hesitate to reach out—we’re here to help in any way we can. Thank you again for highlighting our customer service, and we’re committed to ensuring your experience continues to improve!
Thanks
CPR Guardian Team
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