Renewal price acceptable - renewal process easy - great service - can't comment on their claims efficiency as thankfully have yet to make a claim. Been with them for a number of years.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... Zobacz więcej
Reakcja na opinię
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... Zobacz więcej
Reakcja na opinię
Highly recommend as your insurer. Provided what they asked and send me a replacement grade A (excellent condition) with authentic apple plug. Service was amazing. Thank you
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Dane kontaktowe
Minories 30-33, EC3N 1DD, London, Zjednoczone Królestwo
- www.covercloud.co.uk
4,6
Doskonała
705 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer support.
I've had my laptop covered for several years already. Excellent coverage and professional customer support. Colin is always there to help.
17 listopada 2024
Odpowiedź od CoverCloud
Dear Stefano,
Thank you for your five-star review and kind comments.
Kind regards,
The CoverCloud Gadget Insurance Team
Good value & easy
17 października 2024
Odpowiedź od CoverCloud
Dear Val,
Thank you for renewing your gadget insurance with CoverCloud and your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Excellent service
6 września 2024
Odpowiedź od CoverCloud
Dear Edmack,
Thank you for your 5-star review! It's much appreciated.
Kind regards,
The CoverCloud Gadget Insurance Team
Gadget insurance that covers refurbished computers for loss and theft
I struggled to find Gadget Insurance that would protect for loss and theft as well as accidents - neither Apple nor John Lewis do this. I was delighted that CoverCloud also insure refurbished computers bought from reputable companies. I had some email chats with one of the CoverCloud assistants and they were really helpful.
15 lipca 2024
Odpowiedź od CoverCloud
Dear LM,
That's excellent to hear, thank you.
Cover for accidental damage, loss and theft is included under our Elite policy.
Kind regards,
The CoverCloud Gadget Insurance Team
Odpowiedź od CoverCloud
Dear Mr Kusangi,
We're sorry that you were not satisfied with your experience with us.
As explained in our email to you earlier this week, we can only provide cover to permanent UK residents. This eligibility requirement is clearly outlined in the policy wording and highlighted in the online sales process under the heading "Important Information."
Yours sincerely,
The CoverCloud Gadget Insurance Team
Very easy to renew.Really hope I don’t…
Very easy to renew.Really hope I don’t have to claim!
1 lipca 2024
Odpowiedź od CoverCloud
Dear Mr Hunter,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Odpowiedź od CoverCloud
Dear Customer,
Thank you very much for your 5-star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Bought gadget insurance
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user friendly with very clear information. The multi-step form was easy to complete.
25 czerwca 2024
Odpowiedź od CoverCloud
Dear S Begum,
Thank you very much for your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Very easy website to understand
Very easy website to understand, explained everything about your gadget insurance so you could choose the right policy for your needs
1 lipca 2024
Odpowiedź od CoverCloud
That's very kind, thank you for your feedback, Claire, that's great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
It was easy to do lots of information.
30 czerwca 2024
Odpowiedź od CoverCloud
Thanks Susan, we are pleased you found the process very straight forward.
Kind regards,
The CoverCloud Gadget Insurance Team
GREAT COMMUNICATION
I was impressed about how quickly they got back to me when I needed to communicate with them. Great customer Service.
11 września 2023
Odpowiedź od CoverCloud
Thanks Liz, that's great to hear.
Kind regards,
The CoverCloud Bicycle Insurance Team
Claim rejected because not a permanent resident
I recently had a very disappointing experience with CoverCloud. When my phone was damaged and I tried to file a claim, it was rejected on the grounds that I am not a permanent resident. This stipulation was buried in the fine print of the policy, which I overlooked when I signed up.
What makes this even more frustrating is that nowhere in the sign-up process is it clearly mentioned that only permanent residents are covered. This critical information should be prominently displayed to avoid misleading customers.
The rejection felt unfair and extremely frustrating, especially considering the premiums I had been diligently paying. It's clear that CoverCloud needs to be more transparent about such critical terms. I would caution others to read every detail of the policy to avoid similar disappointments.
Overall, my experience with CoverCloud has been negative due to this lack of transparency and the refusal to cover my claim.
14 czerwca 2024
Opinia niezależna
Odpowiedź od CoverCloud
Dear Olga,
Thank you for taking the time to write your review and we’re sorry that you are dissatisfied with your experience with us.
Regrettably, we can only provide cover to permanent UK residents. The eligibility criteria is set out within the policy wording and also emphasised within the online sales path in bold and under a heading “Important Information.” Whilst we feel we did all we could to draw your attention to this particular condition and given that you are ineligible for cover, we feel it is appropriate to offer a full refund of the first instalment of £6.23 which was paid on 3rd June when the policy was arranged. A more detailed response including screenshots has been emailed to you.
Yours sincerely,
The CoverCloud Gadget Insurance Team
Odpowiedź od CoverCloud
Dear Mr. Edmunds,
That's great to hear! Thank you for your review and kind comments.
Kind regards,
The CoverCloud Gadget Insurance Team
Easy to obtain
Easy to obtain, seemingly good cover however I’ve never had to make a claim so I will hold my horses on that question until I do have to claim. Originally introduced to you by Costco
8 czerwca 2024
Odpowiedź od CoverCloud
Dear Will,
Thank you for your review. If you do need to claim, we hope this aspect will be equally as good for you too.!
We are here to help 7 days a week: email admin@covercloud.co.uk
Kind regards,
The CoverCloud Gadget Insurance Team
Excellent service to buy the insurance
Excellent service to buy the insurance
Competitive prices and easy set up
29 maja 2024
Odpowiedź od CoverCloud
Dear Mr Aslan,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Great fast and easy
25 maja 2024
Odpowiedź od CoverCloud
Dear Rihannon,
That's great to hear! Thank you for your 5-star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Odpowiedź od CoverCloud
Dear Philip,
Thanks for taking the time to leave a review.
Kind regards,
The CoverCloud Gadget Insurance Team
Quick and easy process.
26 maja 2024
Odpowiedź od CoverCloud
Thanks Andrew, good to hear.
Best wishes,
The CoverCloud Gadget Insurance Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.