Excellent customer service from Stuart. Attentive but not pushy. Listened to what we were looking for and what we weren't. Showed us our options. Answered all our questions. Then left us alone to kee... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a... Zobacz więcej
Reakcja na opinię
excellent customer care, our sales man went above and beyond to meet our needs. I came with a clear idea of what i wanted and he knew where to find it and when looking for an accent chair he was able... Zobacz więcej
Very pleasant salesman who advised without being pushy and allowed us lots of time to come to a decision. Great range of beds with a great range of prices. Haven't had the mattress delivered yet but i... Zobacz więcej
Informacje dotyczące firmy
- Sklep meblowy
- również w kategorii:
- Sklep z dywanikami
- Sklep z materacami
- Sklep z meblami do salonu
- Sklep z meblami do sypialni
- Sklep z oświetleniem
O Cousins Furniture
Napisane przez firmę
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Dane kontaktowe
Zjednoczone Królestwo
- 01216652032
- online@cousinsfurniture.co.uk
- www.cousinsfurniture.co.uk
4,8
Doskonała
7 tys. recenzji
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Della is an amazing sales associate
Della is an amazing sales associate. She has excellent energy.
27 września 2026
Odpowiedź od Cousins Furniture
Hi Stace,
Thank you for your fantastic 5-star review! We’re so pleased to hear that Della made such a positive impression during your visit. It’s wonderful to hear that you found her energy so great and that she made your experience enjoyable.
We’ll be sure to pass your lovely feedback on to Della. We’re sure she’ll be delighted to know her enthusiasm and positive approach were appreciated.
Thank you for choosing Cousins Furniture, Stace, and we hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great product from Cousins
Great product from Cousins, exceptional quality. Delivery was swift and lads delivering installed within no time. Great value for money.
20 września 2026
Odpowiedź od Cousins Furniture
Hi Sharad,
Thank you for your fantastic 5-star review! We’re delighted to hear you’re so pleased with your new furniture and found the quality and value for money to be exceptional.
It’s also great to know that your delivery was swift and that our delivery team installed everything quickly and efficiently. We’ll be sure to pass your kind feedback on to the team.
Thank you for choosing Cousins Furniture, Sharad. We really appreciate your support and hope you continue to enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
From shop to deliver... Everything was flawless
From shop to delivery, every team member at Cousins was excellent. They helped me find the right product for me (a mattress), and were knowledgeable, helpful, friendly and went above and beyond. Special thank you to Nigel and Olly who delivered it to me! Lovely gentleman, no ask was too big. Will definitely be purchasing all future furniture from Cousins after this great experience.
18 września 2026
Odpowiedź od Cousins Furniture
Hi Nia,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your experience with Cousins Furniture was so positive from choosing your mattress in store right through to delivery.
It’s wonderful to know that our team were knowledgeable, helpful and friendly, and went above and beyond to help you find the right product. We’ll be sure to pass your special thanks on to Nigel and Olly too. It’s great to hear they were so helpful and made your delivery experience such a positive one.
Knowing that you’re planning to choose Cousins for your future furniture purchases is a huge compliment, and we really appreciate your support.
Thank you for choosing Cousins Furniture, Nia!
Kind regards,
Cousins Furniture Team 👍
Wayne the Salesman was very helpful…
Wayne the Salesman was very helpful without being pushy.
24 września 2026
Odpowiedź od Cousins Furniture
Hi Paul,
Thank you for taking the time to leave us a fantastic 5-star review. We’re really pleased to hear that Wayne was so helpful and provided you with friendly advice without any pressure.
We believe customers should have the time and space to make the right decision for themselves, so it’s great to know that Wayne gave you exactly that experience. We’ll be sure to pass your kind feedback on to him.
Thank you for choosing Cousins Furniture, Paul. We really appreciate your support!
Kind regards,
Cousins Furniture Team 👍
Buying new bedding
Needed some bedding and saw Debbie. Debbie was fantastic giving really great advice on what benefits each type of pillow and duvet I was considering. Debbie helped me understand the value of getting a proper lush duvet and supportive pillows. The showroom looked gorgeous upstairs and the other staff were very friendly as well. Would definitely shop there when need a brand new bed
23 września 2026
Odpowiedź od Cousins Furniture
Hi Pete,
Thank you for your fantastic 5-star review! We’re delighted to hear that Debbie was so helpful when you were choosing your new bedding. It’s great to know that her advice helped you understand the benefits of the different pillows and duvets and find the right options for you.
We’ll be sure to pass your lovely feedback on to Debbie. It’s also wonderful to hear that you enjoyed the upstairs showroom and found the rest of the team friendly and welcoming.
Thank you for choosing Cousins Furniture, Pete. We’d love to welcome you back when you’re ready for your new bed!
Kind regards,
Cousins Furniture Team 👍
Helpful
Helpful, friendly and knowledgeable sales team at the Shrewsbury store. Furniture delivered by Nigel and Howard on time, which they unpacked removed the masses of packing material and even moved the old furniture. Splendid service guys, thank you.
24 września 2026
Opinia niezależna
Odpowiedź od Cousins Furniture
Hi Robert,
Thank you for your fantastic 5-star review! We’re delighted to hear you received such helpful, friendly and knowledgeable service from our sales team at the Shrewsbury store.
It’s also great to hear that Nigel and Howard provided such a smooth delivery experience. We’re pleased they arrived on time, took care of unpacking your furniture, removed all the packaging and even helped move your old furniture.
We’ll be sure to pass your kind comments on to Nigel and Howard, as well as the Shrewsbury team. Feedback like yours is always appreciated and a great way to recognise the hard work of our colleagues.
Thank you for choosing Cousins Furniture, Robert. We really appreciate your support!
Kind regards,
Cousins Furniture Team 👍
The two ladies who helped us in the bed…
The two ladies who helped us in the bed and wardrobe department were great. Friendly, helpful and knowledgable. Very impressed from the moment we walked in
23 września 2026
Odpowiedź od Cousins Furniture
Hi Mr & Mrs Davies,
Thank you for taking the time to leave us such a lovely 5-star review. We’re delighted to hear that the two members of our team in the bed and wardrobe department were friendly, helpful and knowledgeable, and made such a positive impression from the moment you walked through our doors.
We’ll be sure to pass your kind feedback on to them. Providing friendly, knowledgeable advice and making customers feel comfortable from the start is exactly the experience we want to create.
Thank you for choosing Cousins Furniture, and we hope you enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
Odpowiedź od Cousins Furniture
Hi Toni,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff so nice and friendly. We always aim to create a welcoming and relaxed atmosphere for our customers, so it's wonderful to know you had such a positive experience.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Appalling quality and non-existent…
Appalling quality and non-existent customer service
Do not buy from Cousins Furniture unless you want to waste your money and months of your time.
I purchased a wardrobe from them, and the quality is complete rubbish. The frame has structurally warped and bowed out of shape completely—the right side has bulged out at the middle by nearly 12 inches, and the bottom left side has shifted out by 5 to 6 inches. It is completely unusable and structurally unsafe.
Trying to get Cousins to fix this has been an absolute nightmare. I have been back and forth with their team for 4 to 6 weeks now, and they are doing nothing to resolve the issue. Getting them to agree to either a repair or a full refund is like pulling teeth.
They take your money gladly, but when their furniture fails, they leave you stranded. Save yourself the stress and shop elsewhere.
Cousins is sending out engineers who produce completely fabricated reports to avoid resolving genuine customer safety issues.
The engineer was at my house for exactly 8 minutes—from the moment I opened the front door to the moment he left. Yet, his official report falsely claims he spent an hour inspecting the wardrobe, despite never even opening or properly examining it.
Even more absurdly, he claimed in his report that the wardrobe was kept in a "damp" environment prior to assembly because it was in an extension. This extension was built over 25 years ago and has zero moisture issues.
It is deeply deceitful for Cousins to rely on blatantly false technician reports to avoid replacing a dangerous piece of furniture after six weeks of delays.
Thank you for your reply, but your claims are simply not true.
False Claims About Voicemails: You claim you left me a voicemail, but I have received no calls or voicemails from you. I explicitly requested—both over the phone and across multiple emails—that you use my direct contact details. Instead, you are still attempting to contact my sister.
Ignoring Safety Risks for 4 Weeks: Your team acknowledged four weeks ago that this wardrobe is structurally dangerous, yet you are expecting my family—including two young children aged 5 and 7—to live alongside a hazard.
Speculation & False Reports: Spending 8 minutes on site, speculating about "damp storage" that never happened, and marking a collapsed wardrobe as "Repairs Completed: Yes" is completely unacceptable.
I am traveling abroad in a week due to a critical family emergency (my father is very ill). Given the extreme delay over the last six weeks and the active danger in my home, I need this resolved immediately before I leave.
Please contact ME on my actual phone number today to arrange the urgent removal and replacement of this item.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Cousins Furniture
Updated response to further comments. (There is a 4,000 word cap on our response so the previous one had been removed)
We understand your concerns and appreciate the urgency you have outlined, particularly given your upcoming travel and family circumstances.
Regarding the contact details, our team has been attempting to make contact using the telephone number recorded against the order. Our teams can only contact the number provided on the order at the time of purchase. We now understand that you have requested that we use your direct contact number instead, and we have passed your number to the relevant team so they can contact you directly today.
We also acknowledge your concerns regarding the independent technician's report. As previously explained, the independent technician has accepted responsibility for the incorrect “Repairs Completed: Yes” entry on the report. We have clarified that no repair was carried out during the visit and that this was an administrative error.
We do not wish for this matter to remain unresolved, and someone from the relevant team will be contacting you today to discuss the situation and the next steps regarding the wardrobe.
As we will now be in direct discussion with you shortly, we hope to work together to resolve the outstanding issues. For this reason, we will not continue responding to further additions to the public review while this matter is being actively discussed with you directly. We believe this is the most appropriate way to progress the situation and work towards a resolution, rather than continuing the conversation through the review platform.
We appreciate your patience and hope to speak with you shortly.
Great product nice friendly staff…
Great product nice friendly staff delivery was excellent as usual both delivery drivers were professional excelle nt result.😃
18 września 2026
Odpowiedź od Cousins Furniture
Hi Mrs Lee,
Thank you so much for your lovely 5-star review! 😃
We're delighted to hear that you're pleased with your new furniture and found our staff friendly and welcoming. It's also fantastic to know that your delivery was excellent, with our delivery team being professional and taking good care throughout.
We'll be sure to pass your kind feedback on to the delivery drivers — they'll be really pleased to know their hard work was appreciated.
Thank you for choosing Cousins Furniture once again and for taking the time to share your experience. We hope you continue to enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
Our sales lady was great
Our sales lady was great. Very friendly and knowledgeable, without being pushy in any way.
Explained everything-all the options and steps-clearly and listened to exactly what we were after.
20 września 2026
Odpowiedź od Cousins Furniture
Hi Soo,
Thank you so much for your lovely 5-star review!
We're delighted to hear that your sales adviser was so friendly, knowledgeable and helpful throughout your visit. It's particularly lovely to know that she took the time to listen carefully to what you were looking for, explain all the options and guide you through each step clearly, without making you feel under any pressure.
We believe finding the right furniture should be an enjoyable experience, with plenty of time and space to consider your options, so it's fantastic to hear that you felt so well looked after.
We'll be sure to pass your kind feedback on to the member of our team who assisted you — we're sure she'll be delighted to know how much you appreciated her help.
Thank you for choosing Cousins Furniture, and we hope you enjoy your new furniture!
Kind regards,
Cousins Furniture Team 👍
Great customer service from David
Great customer service from David. The shop has lovely quality furniture that’s built to last. As I refurnish my new home, Cousins will definitely be my “go to.”
22 września 2026
Odpowiedź od Cousins Furniture
Hi Je,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you received great customer service from David and that you're impressed with the quality of our furniture. We take great pride in offering pieces designed to be enjoyed for years to come, so it's fantastic to know this stood out to you.
It's also lovely to hear that Cousins Furniture will be your “go to” as you continue furnishing your new home. We'll be sure to pass your kind feedback on to David — he'll be delighted to know his service made such a positive impression.
Thank you for choosing Cousins Furniture, and we look forward to helping you find more pieces for your new home!
Kind regards,
Cousins Furniture Team 👍
Odpowiedź od Cousins Furniture
Hi Sian,
Thank you for taking the time to leave us a 5-star review!
We really appreciate you sharing your feedback with us and will certainly take a look at your Google review. We hope you had a great experience with Cousins Furniture, and thank you for choosing us.
Kind regards,
Cousins Furniture Team 👍
Lee from cousins was very helpful and…
Lee from cousins was very helpful and pleasant
15 września 2026
Odpowiedź od Cousins Furniture
Hi James and Christine,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Lee was so helpful and pleasant during your visit. It's great to know that he made your experience a positive one and provided the friendly service we always aim to offer.
We'll be sure to pass your kind feedback on to Lee — he'll be delighted to know that you appreciated his help.
Thank you for choosing Cousins Furniture and for taking the time to share your experience. We hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Very helpful and friendly staff.easy…
Very helpful and friendly staff.easy process of ordering.
31 sierpnia 2026
Odpowiedź od Cousins Furniture
Hi Fowzia,
Thank you so much for your lovely 5-star review!
We're delighted to hear that you found our staff so helpful and friendly, and that the ordering process was easy and straightforward.
We always aim to make choosing and ordering your furniture as smooth and enjoyable as possible, so it's wonderful to know you had such a positive experience.
Thank you for choosing Cousins Furniture and for taking the time to share your feedback. We really appreciate it and hope to welcome you back again in the future!
Kind regards,
Cousins Furniture Team 👍
After months of waiting
After months of waiting, and being told by the Head of Department, Store Manager and Area Manager that our wardrobes were broken and that it was acceptable for us to wait from the end of May, when we paid, until the end of October — leaving us without wardrobes for months — we finally had some good news.
The lovely Denise at the Shrewsbury branch went above and beyond to make sure everything was sorted for us. Along with the great work of Nigel and another gentleman (sorry, I didn’t get your name), they made sure everything was there and put together for us.
It just goes to show that some people really do still believe that customer satisfaction should be a priority. It’s a shame that this level of care wasn’t shown to us from the beginning, and perhaps something the Head of the Company should take notice of.
A massive thank you again to Denise, Nigel and the gentleman who was with Nigel on Wednesday. We really do appreciate everything you did to put things right for us.
Thank you
Paul & Lisa
16 września 2026
Opinia niezależna
Odpowiedź od Cousins Furniture
Hi Paul and Lisa,
Thank you for taking the time to share your feedback with us. While we're pleased to hear that things were ultimately resolved and that Denise, Nigel and the member of our delivery team went above and beyond to put things right, we're very sorry for the frustration and inconvenience you experienced beforehand.
We completely appreciate how difficult it must have been to be without your wardrobes for such a long period, and we understand that you expected a much smoother experience from the outset.
It's lovely to hear your kind words about Denise and Nigel, and we'll make sure your thanks are passed on to them. We'll also share your feedback with the relevant teams, as we recognise the importance of learning from experiences such as yours and ensuring customers receive the level of care and communication they expect from us.
Thank you again for your patience, and we hope you're now able to enjoy your new wardrobes.
Kind regards,
Cousins Furniture Team
Staff very helpful without being pushy
Staff very helpful without being pushy, explained the best Tempur mattress for our comfort. Variable mattress in stock to try out.
Lovely coffee shop. Will update when mattress is delivered.
16 września 2026
Odpowiedź od Cousins Furniture
Hi June,
Thank you so much for your lovely 5-star review!
We're delighted to hear that our team was helpful and informative while giving you the space to make your decision without any pressure. It's great to know they were able to explain the different Tempur mattress options and help you find one suited to your comfort needs.
We're also pleased that you were able to try the variable mattress in store before making your choice. We know how important it is to find the right level of comfort when choosing a new mattress.
And we're glad you enjoyed a visit to our coffee shop too! ☕😊
Thank you for choosing Cousins Furniture, and we hope you're delighted with your new mattress once it's delivered. We look forward to hearing how you get on!
Kind regards,
Cousins Furniture Team 👍
Time To Purchase A New Sofa
Our first time in Store and we were pleasantly surprised by the size of the store and choice of Furniture on offer. Special mention for Simon, who guided us around the Department without being pushy, his product knowledge and guidance was invaluable towards us making our choice. We had been shopping around for a while but after our visit we were more than happy to make a decision whilst in Store. We will definitely be recommending Cousins Dudley to Friends and Family and returning when we need other items of Furniture. A Very Pleasent Experience.
15 września 2026
Odpowiedź od Cousins Furniture
Thank you so much for your fantastic review! We’re delighted to hear that you were impressed with the wide choice of furniture at our Cousins Dudley store and that Simon was able to offer such helpful, knowledgeable and friendly guidance without being pushy.
We’re especially pleased that, after shopping around, you felt confident choosing your new sofa with us. We really appreciate your recommendation to friends and family and look forward to welcoming you back to Cousins Furniture when you’re looking for your next piece of furniture.
Cousins Furniture Team
We have been using Cousins in…Shrewsbury
We have been using Cousins in Shrewsbury for many years and have always received excellent customer service. We would particularly like to mention our recent experience in the store with Denise Harvey who went above and beyond to help us out. We shall certainly be coming back.
16 września 2026
Opinia niezależna
Odpowiedź od Cousins Furniture
Thank you so much for your wonderful review and for choosing Cousins Furniture Shrewsbury over the years! We’re delighted to hear that you’ve consistently received excellent customer service and that Denise went above and beyond to help you during your recent visit.
We’ll be sure to pass your kind comments on to Denise. We really appreciate your continued support and look forward to welcoming you back to our Shrewsbury store again soon!
Cousins Furniture Team
Odpowiedź od Cousins Furniture
Thank you for your kind review! We’re delighted to hear that you’ve found our staff to be friendly, helpful and knowledgeable. We’re equally proud of our delivery drivers, who play an important part in providing the same high level of customer service right through to delivery.
We really appreciate your feedback and support!
Cousins Furniture Team
Doświadczenie Trustpilot
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