Costco Recenzje 

You queue to get in, to pay and to get out after being searched. This will be our last year as members and we joined before Derby built and there was just a joining hut on site.
Yesterday at 12 o'clock half the tills were closed and queues right back down isles. We left shopping and walked out. Again

Purchased a large 15ft x 6 shed. Was delivered on a Monday each panel box stacked on top of each other by delivery crew.
Our arranged Installers x 3 arrived on Tuesday for construction and found bottom panel had a hole in one of the roof panels. They made me aware right away whilst the panel was still in box. Photos were taken and I contacted Costco straight away. I was then given the run around and told by Costco to contact Keter whom I did, but were not responsible. Costco then told me to contact the delivery team for a replacement part who told me they didn’t store them and who weren’t responsible. Long story told the builders had to attend again to fit the replacement part which couldn’t be delivered until days later. The builders built the shed as they had planned on the day arranged to do so. However we had to pay them another £250 to come back days later to replace the damaged panel which was expected as it wasn’t their fault. Costco have refused reimbursement of the payment for the builders to fit the other panel and the customer service from them has been terrible. We have sent all info as we were asked re photos etc however the manager who contacted us said they would not refund as it was our fault and said we should have unpacked and checked at time of delivery, At no point were we asked to check by delivery team and the defected box was at the bottom of the pile with the remanding 6ft plus panels stacked on top.
Please be aware if you purchase anything like this from Costco. Everything is fine until you are faced with an issue like this. I have checked legally and they are definitely in the wrong however, wont accept responsibility and they are not willing to refund. I believe this is in a hope customers will give in. Please be aware.

Very disappointed experience with the optical department in Edinburgh. I ordered the lenses and gave them my own frame. I was told it will take about 7-10 days. After 15 days, no message, no phone call, I phoned them several times, they promised to check for me but no follow up call. I phoned again and I was told that the frame was broken during the installation of lenses, and they asked me to pay for a new frame! There was no warning when I gave them the frame, but the guy said there is always a chance this could happen. Extremely poor service. Now I have to keep waiting. TERRIBLE service.

Ordered a bosch washing machine to replace my old one which was working but old.They took my old one ,fitted the new one and when I went to have a look I had to inform them that I ordered a white bosch not a grey Haier.They would nt put my old one back(they could nt?) and they could take the Haier back(they said there was no room on the van).Rang customer services straight away and gave them all the details and was told someone would ring back,nobody did so I rang costco to ask when I would get the one I ordered and Tracy said they could nt give me a new date and that her line manager said I can't use the new one and refused to answer if I would be reimbursed for going to a laundrette,told them my wife is ill and I need the washing machine asap.After venting my frustration about the unbelievably poor service and being refused to speak to the line manage Tracy said she would raise a complaint.So far nobody has got back in touch.I can't blame the delivery blokes as it was the address label put on the wrong machine,but everything else has been a joke,why they could nt put my old one back when I asked is beyond me.Update 20/2/26 I did nt use the wrong machine but new one arrived today so all good.But I just think it was wrong for me to do the chasing up,it should be Costco sorting ASAP.The lady on the phones and her team leader should have been a lot more helpful,once the delivery blokes had unpacked the wrong machine they could nt sell it as brand new so to say I could nt use it was wrong.

Beware when ordering electrical goods online from Costco if you expect a reasonable delivery time, as Id have expected from such a respected and trusted company like Costco, I ordered a new 65 inch LG television and waited two days before being contacted by a third party delivery company online to choose a suitable delivery date. The earliest date they offered was 9 days away making it an 11 day delivery from when I bought the television. Not good enough Costco when John Lewis could have delivered in 2 days, I wish I'd bought it from them.

In the past I have always been satisfied with shopping at Costco in Derby however all was tainted yesterday by the attitude of a female member of staff on the customer service desk and I felt it necessary to discuss the issue with the manager. The issue was where to queue to be served and as there was no sign to say queue at the other end of the desk I would have needed a crystal ball to have known that this was the system because I did not enter the store at the exit entrance! All this annoyance and ill feeling was caused by lack of any instructions on the customer service desk and I did not expect to have been treated the way I was as it was not necessary. I hope the manager will take this on board, put up CLEAR signage and avoid this happening to anyone else. One plus was to thank the lad who eventually served me to renew my card as he had such a pleasant and helpful attitude and although it was not his issue he apologised on behalf of his rude colleague.

I was a member of Costco for years and like the shop, but their customer service is awful. Rude and uncaring, I’ve had more polite interactions with AI customer service platforms.

I had a very disappointing experience at the Reading Costco warehouse on 13 February 2026 when requesting a price adjustment.

A manager named Sean told us they “do not do” price adjustments. When we politely asked to see the written policy, he told us to “Google it ourselves,” which was very unprofessional. As paying members, we believe it is reasonable to ask to see the official policy in writing rather than being told to search for it ourselves.

He also stated that price adjustment policies differ depending on the manager and the store. For a large international company like Costco, this sounds very strange. Policies should be consistent and transparent across UK warehouses.

Another manager, Jana, joined the conversation, but instead of clarifying the situation, both managers raised their voices and repeatedly refused to show us any written policy. We were spoken over and not given a fair opportunity to explain our position.

Prior to visiting the store, I had already emailed to request clarification on the return and price adjustment policy but did not receive a written copy.

One of the main reasons customers pay for Costco membership is the clear return policy and price adjustment practice. If policies have changed, that is understandable — but they should be clearly documented and communicated professionally.

Very disappointed with the attitude and lack of transparency from management at this warehouse.

I’ve used Costco online many times without any issues, including for high‑value items like computers and phones. Unfortunately, when something did go wrong, the customer service was appalling.

We ordered AirPods as a gift. The outer delivery envelope arrived intact, but when we opened it, the AirPods box inside showed signs of tampering. One seal tab came off easily, but the second ripped unusually, and the box appeared to have been re‑sealed with glue. Inside were only the instructions — no AirPods. The weight printed on the package was also far too heavy for the item, which I pointed out to Costco along with photos.

I reported the issue immediately, and Costco told me it would be resolved within 48 hours. Over a month later, nothing has been resolved and no refund has been issued. Today I finally received a response saying they “believe the parcel was delivered correctly,” which is extremely frustrating given the clear evidence of tampering.

Because Costco online have refused to refund me, I now have the hassle of making a Section 75 claim with my card provider for goods that were never actually supplied. In the meantime, I had to travel to my nearest warehouse to buy another pair — and we even filmed ourselves opening the box in front of staff to avoid being victims of fraud again.

The contrast between Costco’s online customer service and the helpful, friendly staff in the warehouses is huge. This experience has completely put me off ordering online from Costco again. If I ever do, I’ll be video‑recording the opening of every parcel.

Bought a couple packs of Korean Red Ginseng drink last week, stated on the price tag that there was no VAT applied on the product. The warehouse in Haydock charged us VAT on this product, and we could barely notice it just after we got back home. We confronted them a few days later with the receipts, and what they showed us in response was their up-to-date price tag with VAT applied, which was not the price tag on the day we purchased; it was such a scam... The attitude of one staff member was not good or serious throughout the whole time as well. It's been the most disappointing and awful after-sales experience ever. (P.S We now have some pictures for the price tag at the time we purchased, but already tired to bargain with them....)

Had a fault with an item bought online. Contacted Costco who said they would need to raise with manufacturer for a replacement. Asked for images for evidence which were sent. Now over two weeks and despite multiple chasers and sending to as many email addresses as I can find, not a single response. Gave them a second chance after a previous bad experience and they have somehow managed to be even worse the second time. AVOID

In response to their generic reply, it’s a shame that ‘Catherine’ can publicly reply to a review inside 24 hours, yet my multiple emails to their various customer service agents such as Gabriel Bedu and Karina Rinaldi have been waiting nearly 2 weeks without even an acknowledgment.

Electronic item that failed within 2 year.
Costco won’t help and state manufacturer. Manufacturer won’t help as says out of 1 year warranty.
Looking at recent reviews and online, all the same fault. Item not fit for use and Costco don’t want to know and are still selling the item.
Highly disappointed.

Item delivery was delayed which resulted in me waiting in for 2 whole days and no reason given for the delay to then find item damaged. Contacted customer service to log a complaint to the be told I was not allowed to. Now will have to wait in again for days for them to collect it so I can get a refund. Shocking customer service and will never use them again.

I never had such a poor, un respectful customer service in my life, chatbot is useless, i wate for 30min answer questions with Chris, he ask for time to review, disconnected and lost. It happened 3 times in the last couple of days to me

Please be careful when you buying meat from Cosco .The meat is contaminated,i 400£ for meat and I have to put in the bin whole meat wich I bought as it looks scary!If I have options i will share the picture of the condition of the meat inside.

I was astounded to see all the negative reviews about Costco. I have been a member in 3 states for over 40 years and have never had a problem. Their customer service, including the most liberal return policy in retail is legendary. I think what’s happening is customers don’t leave positive reviews because they take it for granted that Costco is a great place to shop.

Bought a boot dryer from Costco online. Complete piece of junk, unusual for Costco. But been trying to return the item for weeks. With NO support from Costco customer service.
Next step Trading Standards& Amex, to recover my money.

Avoid,Avoid,Avoid! Purchased a SAMSUNG HEAT PUMP TUMBLE DRIER mid may 25 .have have a right damp pungent smell from drier ,contacted Costco customer services (James) don’t have any in stock have to be return and refund on day of uplift contacted Costco to be told no uplift put through to technical support how put me through to SAMSUNG smellers not a warranty part of condition of service not interested it’s maintenance.have put it outside as smell in kitchen was unbearable.S once again avoid at all cost Samsung series 6heat pump tumble drier .Thanks Costco for lack of help to rectify a a faulty goods 8 months old Shame on you !

Tried to purchase a PC from their online store, after trying 3 times, being redirected to payment site, returning to costco.co.uk and subsequently having no less than three transactions showing, the website was unable to complete my transaction.

Providing evidence of the transactions and seeking support, which required me to use incognito browser window for the transaction to complete, the item increased in price by over £300.

Asking them to stand by the price I agreed to pay when trying to complete the purchase, they told me it was not possible. They did concede that it was their supplier who was unwilling but this is not who I tried to purchase from.

As a loyal customer, it was very disappointing and the first time I had service like this from them.

Shortly after writing this they called to say they reconsidered my issue and were going to refund the difference.

It is not how well a company performs when things go right, but how they perform when issues are complicated, expensive and upsetting.

Costco proved themselves to me today.

Costco’s parking policy makes no sense for a warehouse selling sofas, TVs and bulk goods.

Customers are hit with £100 parking charges for spending too long shopping (more than 2 hours), queuing and loading, enforced by a third-party contractor using ANPR cameras. This is not misuse of parking. It’s normal Costco shopping.

Costco will say:
“Contact us and we’ll cancel it”
“Staff can extend parking if you ask”
“It’s to stop abuse by nearby businesses”

That’s not a defence. It’s an admission that the system is broken.

A policy that punishes customers first and relies on manual mercy later is poor design. Shoppers should not have to know hidden procedures, interrupt staff, or spend time fighting parking companies just to avoid a fine.
This has been happening for years. Costco knows. They respond politely. And nothing ever changes!
Customers shouldn’t have to fix Costco’s bad and greedy parking management in their own time.