Competitive Cyclist Recenzje 353

Just want to leave a positive comment for your store and in particularl one of your employees, Tamara Stone.  I figured it was an outside chance of receiving shoes in time for a weekend I had been planning and it was made possible by your team.  Her efforts were very much appreciated and she really did make me feel that my order was important.  Goes a long way because not only do I know I could possibly get help in a pinch, but I found out that if I have questions in the future on a more reasonable timeline, I know there is someone KNOWLEDGEABLE there to help quickly.
Alot of times I hesitate to reach out because I don't want to engage in a process where it's more trouble than it's worth, however, your personal approach is really nice and some would say necessary in this industry. I understand that it cost resources to do this but I assure that it's important and it will keep me and hopefully others coming back, actually.
I would have never reached out unless one of my friends told me to give CS a call.  He's like yeah, you can just call them and discuss your problem.  I almost didn't believe him because not many companies man a phone number anymore, especially Backcountry, I thought.  I was pleasantly surprised though. 

I really think it pays to continue to invest in customer service and treating your people well so that they can treat customers well.  Keep it up.  I'll spread the word as much as I can, you have a great selection of products too.

Joe answered my questions that I asked him. as I voluntarily asked him about 1 Subject item; going from 1 category within, to another category, to another category --- all within the same Subject. [at least to this Single Item that was spoken about, to Joe: Joe did BETTER ~SPLITTING DOWN~ as what next being described as --
Help about sizing, in relations of sock to sock model to shoe size -- than others in bike sales of his telephone occupation]

Happy customer for all my cycling needs. Tamara S always takes great care of all the details.

Got my question answered. Bummed that the free shipping threshold has been increased

Simple problem. Canceling a duplicate order efficiently. Very helpful support agent.

I had the pleasure of working with Rhett and he was on point with sizing recommendations and his customer service was second to none.

My gearhead was informed, friendly and took care of all of my issues and placed a new order for me. Love the CC/BCC staff. Always awesome experience.

Rhett T. was very helpful. He helped me find bikes that were in my price range.

Rhett T was super helpful.
Made the return process smooth.

She knows what she’s talking about. She’s very nice, helpful,(my favorite bike store to shop)

This is the first time I have bought an e-bike, and the first time I have ever purchased something so expensive- sight unseen, online. I was nervous and unsure. Brett was so enthusiastic and attentive that I quickly forgot my fears. I had a million questions and every response was answered quickly and in a way that I truly felt Brett was super excited for me. His answers were straightforward, very timely and professional. I really appreciate how willing he has been to help me, I’d say the service has definitely been above and beyond. Thanks so much, Brett!

Quick and easy fix to my order

Always a challenge ordering shoes online. LOVE the shoes and hurried to order the last pair in stock in the next size up. Comp C was already closed so I joined a Chat. Rhett T was prompt, helpful and made my exchange easy. Love shopping with Competitive Cyclist.

Fast! Very helpful ! Rhett T. He helped me get my bike tires shipped 2nd day! Excellent customer service!!

Rhett T was super helpful!

Tamara is quick to respond with excellent suggestions. She works her magic in getting the best price, too. She’s friendly, helpful and knowledgeable!

Rhett T. Did an awesome job helping me find the right saddle.

Tamara had great input to help me decide what items to purchase. Not only did I get a “real” person to talk too, she was knowledgeable, professional and super friendly. I will continue to shop at CC!

The CC customer service team is top notch. Joe B reached out very quickly. They understood my issue and didn’t stop when it was resolved but offered, and followed through with additional support in replacing my order with a discount code I forgot to provide. There are many online retailers selling nice cycling products but I come back to CC every time because I trust that the customer support team will treat my fairly, respond quickly, and have my best interests in mind. It’s the best customer service I’ve ever experienced online. You all set a high bar. It’s people like Joe that keep me coming back! Thanks Joe B!