Competitive Cyclist Recenzje 353

Horrible experience buying a $12k bike from Competitive Cyclist.
First the bike was shipped 5 days late, then before it shipped I asked the supervisor to go line by line confirming each item only to learn that they had installed the wrong stem, which delayed the shipment even more. Then when the bike arrived, the rear brakes didn't work which totally conflicted with the "quality checklist" they shipped with the bike. After all of the problems, and having to pay Velofix $279 to repair the brakes, they refused to pay for the repair and instead told me to either pack and return the bike "or the matter closed."
Also, their "gearhead" staff are sketchy and constantly try to sell you things you don't want.
They're "customer service" and quality are horrible. Don't buy a bike from Competitive Cyclist.

I arranged to send back the item that was too small, and got a replacement item that is more expensive, but was discounted.

Brett was great!! I had an issue with an order through PayPal and he was going to refund the $. But he kept digging and found the order. Great customer service, and I got to chat with a real, live human!!

Great help for this purchase, also super friendly and was very knowledgeable on these continental ties ! Thanks again and can’t wait to receive before race day

First interaction, with a completely different rep was terrible. The person said "they could" discount the item of question, but didn't. Chat found a different rep. Tamara was awesome and quickly found a solution to the price match/question and saved the sale, as I was about to buy from a different retailer. Tamara was professional and went above and beyond what I expected. And I've been in bicycle retail management for over 15 years, and over 20 years in customer service management. Thank you Tamara!

I have bought two amazing and life-changing bikes from Competitive Cyclist and a lot of other gear.

Their experts have helped me quite a bit, and my satisfaction is 100%

Well, Tamara has been unbelievable to work with! Honestly, because of the experience, I don't even wanna try to shop somewhere else I value the customer service and attention detail

I enjoy the excellent customer service provided by Tamara Stone, my Gearhead at Competitive Cyclist. She is quick to reply, has all the answers and is very pleasant to work with.

Thanks,
Rick

Amazing customer service provided by Tamara. Employees like Tamara are the reason I keep coming back to shop at Competative Cyclist and in addition recommending Competative Cyclist to my cycling peers. Incredible knowledge and customer care!! Exemplary. Hold on to Tamara!!!!!

Tamara was super enthusiastic to help me with my wife’s order. She explained the situation and told me how it was resolved. I was bummed that my order was so delayed, but she made me feel better.

It was so nice to call and speak with a live representative in seconds. Tamara S. exceeds expectations. She is efficient and very knowledgeable about the product line. I was able to ask all my questions and order a Burley bike trailer in 5 minutes. She explained everything very well and made me feel like a valued customer. It was a pleasure working with her and Backcountry. Thank you very much.

Brian Sloan is a truly outstanding gearhead. I came to him wanting to build a bike with very specific needs and sizing. I didn't want to buy a stock bike where I would have to replace a bunch of parts just to get it to fit me. His knowledge and expertise on bikes, components, and specs took a complex process and streamlined it. Brian stayed with me through the entire build and the end result was a beautiful bike that is exactly what I wanted. I highly recommend him.

Sales rep Tamara S. was fabulous! We talked on the phone for almost an hour. I just wish the actual products had more reviews on them from real people.

Tamara S. continuously provides awesome customer support and service, and promptly responds to all my customer service needs!

I recently bought some bicycle parts on Backcountry website. I had some confusion with an item listed. I reached to customer service and a lady name Tamara help me out. I have never experienced such a great customer service in my life, and I'm not exaggerating. This person was respectful, helpful, nice and kind. What a great human being, I really wish her the best 👌.

I spoke with Tamara Stone regarding a possible discount on an item. She responded promptly and was extremely friendly. Tamara offered expedited shipping and also presented the option to enroll in the Summit Club+ membership. Throughout our interaction, she was highly professional, courteous, and quick to address all of my questions. I have saved her contact information so I can work with her directly on future orders. Overall, the customer service experience was outstanding.

Excellent and efficient also great communication.

Tamara Stone Helped me on a return/swap for the correct part...My mistake on initial order of wrong size Deity stem. She was awesome to work with, very friendly and knowledgeable, made the process super smooth.

Tamara Stone helped me and could not have been more knowledgeable, competent, kind and helpful. Meeting her was a really nice thing that happened to me today.