Cheerble Recenzje 

Next to the fact that my dog really loves the Cheerble ball (he cannot stop playing with it), the service received was great. I had a technical problem with one product and after replying very swiftly to my chat/emails they solved the problem very quickly (at no costs) and made sure my dog can enjoy his favourite toy again.

Decent little thing. Not great for tough chewers. It can take a beating though, surviving multiple drops.

First one I bought didn't work at all. The one I've got now used to work for ages, but now it shows a green light saying it's fully charged, but lasts less than a minute, probably not even 20 seconds. Its runtime seems to get shorter after each use/charge.

I have a nine month old toy poodle. As soon as I brought him home I bought a couple of these balls. This has proven to be a very wise decision. He will sit with one of his favourite toys with one eye on the ball. As soon as it rolls past him he is like a bullet out of a gun to retrieve it. Keeps him exercised for most of the day.

Just want to give a shout out to the support team (especially Elaine) who were very kind and professional when I made a mistake with my order. Great company to deal with.

I was very pleased at the response when I had a problem. I'd bought two of the boardgame scratchers, both with a Cheerble ball M1, and neither ball would charge properly. I contacted Cheeble and within a few days my replacement Wicked Balls had arrived. They must have checked the balls to be sure they work, as I only charged them about 5 minutes before I was signaled they are ready to play with.

J’ai plusieurs produits cheerble et j’en suis absolument ravie! Je les adores. Mes chats en sont fous, ils adore la wricked mouse et la cheerble ball, elles leurs font faire beaucoup d’exercice. La fontaine est très pratique et facile d’entretien. Ce sont des produits que j’ai depuis plusieurs années. En cas de problème, Elaine au sav est très réactive, agréable et de bon conseil! Vous pouvez acheter les yeux fermés !

My fountain arrived without the artificial stone and I do not see the built in stainless steel filter. I am waiting to see if I can get help through their email contact. The phone number provided goes to a message in a Chinese language which I don’t speak.

UPDATE MAY 17
As promised stone and filtered did come after my complaint above. Now I find that it leaks all over the place just as others have reported. Its useless though it looks like a nice design

I received a defective item but Elaine with customer service made it right. Highly recommend, the other products in the order were high quality and function perfectly.

Ordered a cheerble ice cream ball for my cat
It didn't work so the custumer service who were very nice sent me a knew one
It works fine, unfortunately my cat is not interested

Our Cheerble ball was marked as delivered, but it did not arrive at our apartment. Within 24 hours of reaching out to customer support, they found the cause of the issue, and immediately went to work rectifying the situation. They are trying to locate my original package, and have even sent a new one in the mail just incase. Can't wait for it to arrive!

The entire experience had been positive from start to finish. The product I purchased arrived quickly. When I had to reach out to customer service for reasons outside of their control (local delivery service), the response was also rapid (within the hour) and most helpful.

The product itself, the Cheerble interactive mini ball, looks and works exactly as described.

I'm now considering buying the cat litter scoop as well.

Totally recommend.

Slow delivery, but everything got here after about month.

As soon as the ball started moving our cat went crazy for it.

Was a bit skeptical, but the ball is great!

Edit 2: the replacement ball arrived today and it's working perfectly, so I'm changing my rating to 5 stars. Thank you Cheerble for your trust and for the comb as well. My cat is very happy and chasing the Ice ball throughout the room as I'm writing this edit.

Edit after seeing Cheerble's answer: I did as you said and just submitted a ticket. If you could indeed send me another Ice-cream ball that's working properly that would be perfect, thank you. (Could you please check if it's working before sending it?) If you give me an email adress where I can send you a file via WeTransfer, I will be able to show you a video I made, proving the ice-cream ball wasn't working at all, despite being fully charged according to the green light.

I ordered a second ball from Cheerble in October (Halloween sale). The first one was still working fine but I wanted to gift my cat a different one for Christmas. Well: that second ball turned out to be defective, it didn't work at all. No return/refund was possible, as I've been told by the customer service team when I contacted them (as soon as I realized there was a problem): "outside the refund window". They offered me to... place a new order! As if I felt like throwing away even more money...! The ball ended up in the dumpster (no refund, no return possible = no reason to keep it). I guess it's partly my fault: I shouldn't have waited till Christmas before checking if it worked; it's definitely a bad idea to blindly trust any company just because a previous purchase went well.
I won't be buying anything from that website again: the products are too expensive for taking any chances and I definitely don't have enough money to keep wasting it on things that might or might not work.
If you purchase anything from Cheerble please make sure the product is working properly AS SOON AS YOU RECEIVE IT. Even if it's meant to be a gift for someone else's pet: open it, put the USB charger in it, try it. So you won't have the very disappointing experience I had.

I was waiting for the delivery today to give to my friend’s dog for Christmas. When I got the alert that it was delivered. I immediately checked outside. No package AT ALL on my front porch. Checked my mailbox, the nearby surroundings, and I even asked my neighbors. Nothing. Cheerble also doesn’t provide a reliable way of contacting customer support. Can’t even get a refund, since the company very conveniently doesn’t have a formal way of reporting issues with delivery other than emailing “customer support”. I’ve noticed they’re very quick to blame the courier and say that they hold zero responsibility of any situations such as this. Honestly, this was an absolute waste of time and money. At this point, the company only care about sucking money out of its buyers instead of ensuring customer satisfaction.

Great concept. But my dogs chewed through the button in under an hour and i can no longer turn it on.

Cheerble are brilliant Kickstarter scammers. They raised over $380,000 for an innovatively-designed cat water bowl in September of 2021. At the time, estimated shipping date was January 2022. It's now August 2022, and they are still asking people to pay $25 extra just to ship a product they've already paid a premium for (the "super early bird" price was $99, which is a LOT for a water bowl, especially if you're low-income) that they STILL have no estimated shipping date for, almost a year later. They're also asking you to pay extra for things that should be included, like water filters, which are $12 each. Many backers have lost hope that this project will ever come to fruition, and the company even acknowledged this fact in its latest backer update.
They are refusing refunds, even to customers who have waited so long for this that their pets have passed away. Of course we understand that Kickstarter is not a store, but that does not mean that there should be no consequences for defrauding people and stealing their money. I would not do business with this company in the future and would warn others to avoid them as well.

Horrible customer service! The team never helped me out regarding my order issue and ignored my emails. Do not believe what they write here as there will never be email replied. No order received and no refund.

There was a problem when the delivery of my item but the after sales service did not hesitate at all to send me a new one as soon as possible. I am waiting for this one and am looking forward to playing with my cats.
I was able to see it at a friend's house and clearly the product is quality and well thought out. Her cat is crazy about it.
I hope mine will too.

The product I purchased (KittySpring water bowl) was actually exactly like pictured and worked wonderfully. The website is also very well designed where once I purchased the item, it was very easy to keep track of my item and see where it was at all times. Also if customer service is emailed, they would write back in a prompt manner.

Great toy that will keep your dog entertained.

My dog definitely enjoyed the toy! He didn't quite get the hang of it and doesn't use it how he's supposed to, but he stays interested in it. He basically just sits there with it sitting in his mouth vibrating and then randomly lets it go. My friend's dog though very much enjoyed the toy when I let them borrow it!