My car has been recalled. Two months ago I managed to get an appointment for the 4th May. Having now waited I'm being told by their customer service team that as I am a 'new customer' they cannot s... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was totally scammed by Bells of Crossgar when I bought a car. I was left stuck and without a car whilst a lengthy legal battle goes on. I was able to purchase a budget car from Charles Hurst and hav... Zobacz więcej
Reakcja na opinię
Called in despair at their Mallusk Renault site. My car suffered a driver's window stuck open. Met Matthew who immediately came to investigate before running the car around to the service area. Invit... Zobacz więcej
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Charles Hurst Peugeot Belfast have my car 54 days and still they have not fixed it. They keep saying they have the part and I will get my car NEXT WEEK!!! That's from 6th March. If only they... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dealer pojazdów mechanicznych
- Salon samochodowy
- Sprzedawca motocykli
- Dealer samochodów ciężarowych
- Komis samochodowy
- Sprzedaż używanych motocykli
O Charles Hurst Group
Napisane przez firmę
As the largest new and used car dealer group in Northern Ireland, Charles Hurst is proud to represent some of the world's leading new and used car and motorcycle manufacturers as well as vans for sale within our dealerships. With showrooms across Northern Ireland covering a wide variety of franchises, our car dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout Northern Ireland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car, bike, or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Charles Hurst car dealerships in Belfast, Newtownards, Newtownabbey, Lisburn, Portadown and Dundonald, we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for commercial vans for sale or family cars, we consider customer satisfaction to be paramount.
At Charles Hurst - part of the Lookers family, you can get whatever you want, however you want it. Choose from over 30 manufacturers and over 1,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with the Charles Hurst Group's signature care and attention.
Our new and used car dealers are located throughout Northern Ireland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car, bike, or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Charles Hurst car dealerships in Belfast, Newtownards, Newtownabbey, Lisburn, Portadown and Dundonald, we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for commercial vans for sale or family cars, we consider customer satisfaction to be paramount.
At Charles Hurst - part of the Lookers family, you can get whatever you want, however you want it. Choose from over 30 manufacturers and over 1,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with the Charles Hurst Group's signature care and attention.
Napisane przez firmę
- At Charles Hurst we believe in being there 'for you, for life.'
- As the largest new and used car Motor Retail Group in Northern Ireland, Charles Hurst Group is proud to represent some of the world’s leading new and used car sales, motorcycle manufacturers such as Yamaha and BMW together with new and used vans for sale within our dealerships. From the purchase of your first car, to an executive saloon upgrade after a promotion to eventually acquiring an MPV or 4x4 when a family comes along, we’re here for you every mile. Our dealerships offer a full range of aftersales provisions including fully stocked parts departments, vehicle servicing, MOT and accident repair facilities. Our staff are fully dedicated, trained and experienced in their fields. They are committed to providing an excellent service to you to ensure you find your ideal car.
Dane kontaktowe
Zjednoczone Królestwo
- www.charleshurstgroup.co.uk
2,6
Słaba
1 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Outstanding service
Lauren was outstanding and got exactly what I needed...an asset to Citroen at Charles Hurst
7 maja 2024
Odpowiedź od Charles Hurst Group
Thank you for taking the time to leave this review, Lauren will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Odpowiedź od Charles Hurst Group
Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
Charles Hurst Vauxhall Newtownabbey. NO COMMUNICATION
Charles Hurst Vauxhall Newtownabbey.
The worst service department i have ever dealt with they wont pick up the phone and when they do they dont know what they are talking about. Vehicle in there weeks and still not FIXED !!!!!!!!!!!!!!
20 czerwca 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you
Odpowiedź od Charles Hurst Group
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Odpowiedź od Charles Hurst Group
Hello Noeleen , we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
Will not answer phone
I phoned up about kia part at 9am lines where engaged so i rang back the parts department 16 times every time i rang they just hung up on me so i rang sales department 4 times who put me through to parts only to be cut off again 1.45mins later still no answer kia Newtownabbey useless customer service.
10 czerwca 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
I had my Lexus rc300h serviced at the…
I had my Lexus rc300h serviced at the Boucher Road branch recently and the experience was great from reception to hand back. They send a video of the car up on the ramp with the engineer giving an explanation of the service ( this is standard for Lexus generally) I have had my car for 8 years now and still love it and I’ve only replaced the usual wearable parts in that time,, it’s been a very reliable car and has never let me down 👏
6 marca 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Hi, We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Great Experience
From start to finish my experience at Charles Hurst in Portadown was excellent...Service manager Brian ensured everything ran like clockwork on the day I left my car in for it's annual service...His consideration for the customer and attention to detail was excellent.
31 maja 2024
Odpowiedź od Charles Hurst Group
We would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated
Lookers Customer Service & Resolution Team
Sales members Jason at Used direct…
Sales members Jason at Used direct Boucher road,
He was amazing to deal with from start to finish and would highly recommend!
31 maja 2024
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to leave this review, Jason will be delighted with the feedback. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Odpowiedź od Charles Hurst Group
Hello Kenneth, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
What a difference great personal service makes!
What a brilliant service from a great salesperson - Chris - at Mallusk
29 maja 2024
Odpowiedź od Charles Hurst Group
Hello Chris, we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
Very Happy
Great customer service and experience from a very informative and knowledgeable
Mobility advisor. Fantastic car exchange and handover.
15 maja 2024
Odpowiedź od Charles Hurst Group
Hello Laurence, we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. Please let us know if there is anything else we can do for you; we are more than happy to help!
Charles Hurst customer service & resolution team
Charles Hurst Peugeot Belfast
Johnny at Charles Hurst Peugeot has provided outstanding service in getting my new car ahead of schedule. Communication and service has been excellent throughout the ordering and pick up process.
29 maja 2024
Odpowiedź od Charles Hurst Group
Hello Alethea, we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
Such amazing service from Reece & Lee…
Such amazing service from Reece & Lee making purchasing my first ever car so easy. Highly recommend the Ards branch for fantastic customer service
21 maja 2024
Odpowiedź od Charles Hurst Group
Hello Debbi, we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. Thanks for the recommendation, and have an amazing day!
Charles Hurst customer service & resolution team
I had very very bad experience with…
I had very very bad experience with them...
28 maja 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Avoid,stay well away
Avoid,stay well away, waiting one and a half years for a part, car has been in four times,between lisburn and Boucher, they did fit a part six months ago but it didn't resolve problem they don't return calls, avoid you when you're in,say they are at meeting, pass the buck disgraceful, will never buy another car or have any dealings with them again, hope part can be fitted ASAP.
26 maja 2023
Opinia niezależna
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Excellent service from Chris from start…
Excellent service from Chris from start to finish when purchasing a new car for my wife.
9 maja 2024
Great service
23 maja 2024
0 from me
0 from me . Bought a 2021 jaguar from lookers London last year which was owned by jaguar from new . January 2024 the front two seats started to come apart and both front and rear cameras quit . Booked in with Charles hurst Boucher road (now owned by lookers ) earliest date was 29feb . Turned up that morning and left the car and was then contacted after lunch to say they couldn’t do anything as their system was down . Next available date was 21st May . 5 months wait in total .
Left the car in on the 21st May (2 day job) and no courtesy car offered although they did offer a taxi to the train station (never happened ended up walking ) . I was to get a callback from the service manager which never happened either . Rang me 22nd to say the seats were fixed but couldn’t fix the cameras as the wires had been cut . Told me the car had been in for a bodywork repair in 2019. My car was only built in 2021 . Crazy . Why didn’t they rejoin the wires when they had the car stripped . I would have paid for it . My experience was shocking from start to finish . This is my 3rd jaguar and will certainly be my last . 5 months is far to long to wait and my problem is still not fixed . I will be bringing my business elsewhere . Feeling sad
22 maja 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Very poor customer service
On behalf of my mum. Very poor customer service. Car was booked in for a service. Day before this the car was towed in however it took multiple phone calls from my mum, myself and my wife to get anyone interested in moving the car over to Renault. In addition, you failed to provide a battery in due time leaving me without the car for a further 24hrs and no courtesy car was provided. Staff were broadly unhelpful other than the supervisor/ manager who made a limited attempt to assist.
29 kwietnia 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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