My car has been recalled. Two months ago I managed to get an appointment for the 4th May. Having now waited I'm being told by their customer service team that as I am a 'new customer' they cannot s... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was totally scammed by Bells of Crossgar when I bought a car. I was left stuck and without a car whilst a lengthy legal battle goes on. I was able to purchase a budget car from Charles Hurst and hav... Zobacz więcej
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Called in despair at their Mallusk Renault site. My car suffered a driver's window stuck open. Met Matthew who immediately came to investigate before running the car around to the service area. Invit... Zobacz więcej
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Charles Hurst Peugeot Belfast have my car 54 days and still they have not fixed it. They keep saying they have the part and I will get my car NEXT WEEK!!! That's from 6th March. If only they... Zobacz więcej
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Informacje dotyczące firmy
- Dealer pojazdów mechanicznych
- Salon samochodowy
- Sprzedawca motocykli
- Dealer samochodów ciężarowych
- Komis samochodowy
- Sprzedaż używanych motocykli
O Charles Hurst Group
Napisane przez firmę
As the largest new and used car dealer group in Northern Ireland, Charles Hurst is proud to represent some of the world's leading new and used car and motorcycle manufacturers as well as vans for sale within our dealerships. With showrooms across Northern Ireland covering a wide variety of franchises, our car dealerships really do offer the widest choice of new and used vehicles.
Our new and used car dealers are located throughout Northern Ireland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car, bike, or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Charles Hurst car dealerships in Belfast, Newtownards, Newtownabbey, Lisburn, Portadown and Dundonald, we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for commercial vans for sale or family cars, we consider customer satisfaction to be paramount.
At Charles Hurst - part of the Lookers family, you can get whatever you want, however you want it. Choose from over 30 manufacturers and over 1,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with the Charles Hurst Group's signature care and attention.
Our new and used car dealers are located throughout Northern Ireland, and with helpful staff at all our showrooms we will be happy to answer any questions regarding buying a new car, used car, bike, or van and can even demonstrate the various features of each model as well as arrange test drives, or find you the latest offers and deals available.
At Charles Hurst car dealerships in Belfast, Newtownards, Newtownabbey, Lisburn, Portadown and Dundonald, we believe in exceptional customer service whether you are a first-time car buyer, or a client looking for commercial vans for sale or family cars, we consider customer satisfaction to be paramount.
At Charles Hurst - part of the Lookers family, you can get whatever you want, however you want it. Choose from over 30 manufacturers and over 1,000 new and used vehicles.
Buy online with Click and Drive or in person with our transparent pricing and 14 day money back guarantee. Collect or have it delivered. In addition to that, our expert vehicle technicians will Service, MOT or repair your car to the highest standard using genuine parts with the Charles Hurst Group's signature care and attention.
Napisane przez firmę
- At Charles Hurst we believe in being there 'for you, for life.'
- As the largest new and used car Motor Retail Group in Northern Ireland, Charles Hurst Group is proud to represent some of the world’s leading new and used car sales, motorcycle manufacturers such as Yamaha and BMW together with new and used vans for sale within our dealerships. From the purchase of your first car, to an executive saloon upgrade after a promotion to eventually acquiring an MPV or 4x4 when a family comes along, we’re here for you every mile. Our dealerships offer a full range of aftersales provisions including fully stocked parts departments, vehicle servicing, MOT and accident repair facilities. Our staff are fully dedicated, trained and experienced in their fields. They are committed to providing an excellent service to you to ensure you find your ideal car.
Dane kontaktowe
Zjednoczone Królestwo
- www.charleshurstgroup.co.uk
2,6
Słaba
1 tys. recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Thanks to Paul at Renault NEWTOWNABBEY…
Thanks to Paul at Renault NEWTOWNABBEY for helping me with an issue with my daughters Clio, issue with radio.
25 lipca 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Hi Alan,
Thank you for the great review! We really appreciate you taking the time to feedback. Pleased you found our staff to be so supportive. We look forward to welcoming you back to the business again soon. Kind regards.
Charles hurst used direct cars
Charles hurst used direct cars
Willam the sales representative
Got me lovey car was very helpful
Boucher road Belfast used direct
19 lipca 2024
Odpowiedź od Charles Hurst Group
Hi Stephen,
Thank you for the great review! We really appreciate you taking the time to feedback. Pleased you found our staff to be so supportive. We look forward to welcoming you back to the business again soon. Kind regards.
DO NOT BUY WARRANTY FROM CHARLES HURST
DO NOT BUY WARRANTY FROM CHARLES HURST.
They won’t help you and will just pass you round the houses for over an hour. It is a complete waste of money and they are not helpful. Good to buy the car from but then once they’ve sold you the car they don’t want to know.
29 lipca 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Odpowiedź od Charles Hurst Group
Hi Phil,
Thank you for the great review! We really appreciate you taking the time to feedback. Pleased you found our staff to be so supportive. We look forward to welcoming you back to the business again soon. Kind regards.
Horrendous Customer Service
Called Charles Hurst Seat to order alloys for my car. I paid for them upon order and was told they would arrive in 2 weeks. Once the 2 weeks were up I gave them a call and was told 3 alloys had arrived but they were waiting on the 4th one. I was then told my a member of staff they would call me back with an estimated timeframe. A few days went by and I had heard nothing so I called again enquiring on an update. Once again I was told I’d get a call back but this time by a manager. I received no response from the manager so had to call again 3 more times to speak to a manager. I was told they cannot give me a timeframe. I gave them an additional 2 weeks to receive the remaining alloy but again it had not yet arrived. I was then asked to come up and look at the alloys that had arrived before I decided to receive a refund (they looked great and I couldn’t wait). I then agreed to wait longer to receive the remaining alloy and received a text on 17/7/24 stating it should arrive today. I phoned once again today and was told it had not arrived and they would look into it. I finally had enough and asked for them to be cancelled. It has been almost 7 weeks since I placed this order and I feel the customer service has been awful. They cannot give a time frame. The staff say they cannot get through to the supplier to find out what has happened. The communication between the staff and customers is horrendous as you have to keep phoning to find out what has happened as they never give you any updates. Would never order any parts through there again.
26 lipca 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Odpowiedź od Charles Hurst Group
Hi Pamela,
We appreciate your positive review about your recent experience with us, We look forward to welcoming you back to the business again soon. Kind regards.
My daughter needs a part which opens…
My daughter needs a part which opens the boot of her landrover discovery 2018. This part was ordered by the mechanic in March 2024. It is now 25.07.2024 and the part is still not in. Sadly i would not touch a landrover if this is the availability of parts needed to open a boot. She has 3 children 6 years of age and below and has had to use the rear seat to load her boot with prams etc. Not good enough from a massive company like landrover.
25 lipca 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Friendly environment and salesman was…
Friendly environment and salesman was helpful without being too pushy.
8 lipca 2024
Odpowiedź od Charles Hurst Group
Hi,
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
Stereo type car dealer
I can’t give a full review just now. But Iv been waiting on repairs for 6 months. These were to be completed when I bought the car. But stupidly I went ahead and bought it in the promise I would have all repairs completed within a few weeks. 6 months later and still not complete.
27 stycznia 2024
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Months waiting on a part. Service appalling
Months waiting on a part. Was told it had been replaced. One day later faulty again. Called back and was told it was not replaced, only “tweaked”. Booked back in. Arrived and again told no part and it could only be “tweaked” again. Then told the first man hadn’t “tweaked” it properly and it should be fine now until parts came in. Next day part failure again. Several months later got a phone call the part was in. Booked it in and asked to make sure the part was saved for my car.
Dropped off car at 11am. Left the dealership at 1140 to do a message. Got a phone message ten minutes later to say the part wasn’t there. Have just got back at 1.45pm to be told the Asst Service Manager had got a part from his “supply” and they were putting it on now. Neglected to tell me that until I returned. Argued with me for several minutes over who I spoke to originally even though I have emails from him and had a lengthy phone conversation with him. Apparently it was important to him that I also spoke to another member of staff who had conveniently left. Service is absolutely appalling.
16 lipca 2024
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Odpowiedź od Charles Hurst Group
Hi Melusi,
We really appreciate you taking the time to feedback your review of 4 stars. We look forward to welcoming you back to the business again soon. Kind regards.
I felt that the ‘issues’ raised should…
I felt that the ‘issues’ raised should have been incorporated in the service and had expected when I collected the car after the service it ought to have had everything that needed to be seen to i.e. air conditioning fluid etc seen to. Not satisfied at all.
3 lipca 2024
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Odpowiedź od Charles Hurst Group
Hi
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
Great Service
I received excellent sales service from Chris Hill. He answered all my questions, delivered on his word promptly and generally made the experience stress-free from start to finish.
3 lipca 2024
Odpowiedź od Charles Hurst Group
HI
Thank you for the great review! We really appreciate you taking the time to feedback. Pleased you found our staff to be so supportive. We look forward to welcoming you back to the business again soon. Kind regards.
Avoid at all cost
Avoid at all cost! I bought a car from their Used Direct branch in Belfast back in December 2023. We found a few faults at the test drive that they were supposed to fix prior to delivery. They delivered a car with things only partially fixed or not fixed at all. Ever since I’m being fobbed off and every time I’m contacting them they are saying that someone will be in touch to book in for repairs but they never do! They are by far the worst company I have ever dealt with. Nothing but lies from the very start as at first they were trying to deliver me a car that had no MOT. When I questioned that they said they didn’t know that MOT has expired! Car dealership that is trying to sell a car without MOT - that says all. Save yourself time and money and go elsewhere.
3 lipca 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
A truly wonderful experience.
Recognising me from year to year was very nice. The service was quick and easy with all the information I needed to ensure my car was roadworthy. A very pleasant waiting area and friendly staff.
26 czerwca 2024
Odpowiedź od Charles Hurst Group
Hi Mrs Gorman,
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. We hope you have a great day, Kind regards.
Odpowiedź od Charles Hurst Group
Hi
Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
Charles Hurst Potadown!
i went to charles hust portadown to check my car Audi and my car is under warranty which i paid my warranty for £1678 in my mind that ,incase there are a problem i could send it to Charles hurst and check it however, when my car has problem which is my car suddenly stopping or stalling in some occasion so i brought it to Charles hurst to be checked,then after 3 hrs checking my car they said i have to pay £135.00 which is i was shocked,and said why i have to pay this amount which is my car still in warranty?they havent change the battery just findout that is battery problem which is another cost me of £260..so i told them not to change now,,bit i was suprise that i need to pay for £135 which is i believe that my car is underwarranty i dont need to pay any,,nor they havent do much work in my car just diognostic..i end up pay only £108 but at the end i was forced to pay because i cant take my car the agent said it to me if i dont pay that amount and im not happy...So because its already getting late i was in tears paying this car check up which they said its battery issue.I think this car check up still under warranty...I was thinking why i had pay this extended warranty cost me £1678 if everytime i need my car check they will charge me?i think this is not pair..i will ask advise with the solicitor about this..But i would glad if Charles Hurst will take action about my issues.
Many thanks,looking forward to hear from the management.
28 czerwca 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team
Lies and messed around
My daughter bought a car from them , told car was all checked and serviced, very next day oil light came on not enough oil in engine, had car less than 3 weeks engine over heated and car had to be towed home . Rang them and told them what happened told us the ring there place Dublin, they messed us around passing the buck from one to other no one rang us never rang back when they said the would , took 26 days to get car fixed and never gave her a car for the hole time , don't care just take it money , and you have to fight to get anything done if car goes wrong. Never buy a car from them ..
1 czerwca 2024
Opinia niezależna
Odpowiedź od Charles Hurst Group
We're disappointed to hear of the negative experience you had at our location. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Thank you for taking the time to get in contact with us.
The car I wanted I got the lady Cheryl…
The car I wanted I got the lady Cheryl was terrific on telling me all about it FIRST CLASS
17 czerwca 2024
Odpowiedź od Charles Hurst Group
Hello Cyril, we're happy you found our staff to be so supportive during your experience here at Charles Hurst Group. We are always more than happy to assist you if anything else comes up. Take care!
Charles Hurst customer service & resolution team
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