Last minute Booking of this beautiful 2 bedroom apartment which was clean & spacious, quiet area and has alot of facilities on site. When booking the instructions to the location were not clear.... Zobacz więcej
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There were far too many automated emails about all aspects of the booking. The apartment was in a good location, very clean and in a recently built development. The biggest drawback was the indoor t... Zobacz więcej
Reakcja na opinię
Excellent service! Everyone so friendly and welcoming. The apartment was spotless, and the beds so comfy. Showers were excellent and everything was such good value. Easy to get into the centre of Birm... Zobacz więcej
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House is based down a very narrow one way street. House decorated lovely, beds very comfortable and everything you could possibly need is there is for you. The biggest downside was the parking... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Charles Hope Apartments prides itself on providing exceptional accommodation solutions to corporate and leisure travellers with key locations across the UK. Apartments are meticulously designed and furnished to offer a luxurious and welcoming atmosphere to all guests, with comfort and convenience to guests being of the utmost importance. Charles Hope Apartments goes above and beyond to ensure that every aspect of our guest's stay exceeds expectations.
Dane kontaktowe
Zjednoczone Królestwo
- (0) 203 983 6300
- reservations@charleshope.co.uk
- www.charleshope.co.uk
3,7
Średnia
271 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 42% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Terrible
An absolute nightmare from start to finish. The apartment was not fit for use, the service was substandard too, with total apathy shown towards resolving the issue. The air cooling unit was faulty, and known to be so. They would not or could not change my room, or even provide a basic fan. You would not be allowed to keep animals at that temperature. The check in process was also a calamity, with no email sent through, meaning I did not know I needed to bring a passport along. Hugely delayed things.
10 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for taking the time to share this feedback. I’m very sorry for the experience you had. The apartment should have been fully fit for use, and the issues with the cooling unit, room change options, and lack of a fan are unacceptable. We are reviewing this immediately with our operations and maintenance teams.
The check‑in delay caused by missing documentation instructions is also not the standard we aim to deliver, and we will update our communication process to ensure guests receive all required information in advance.
Your comments are important, and we appreciate you raising them.
There were some things that didn’t work…
There were some things that didn’t work well in the apartment (toaster, coffee machine) and a strange smell came from the brown sofa.
But overall, it has been a nice experience.
13 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. I’m glad to hear you had a nice overall experience, and I appreciate you highlighting the issues with the toaster, coffee machine, and the smell from the sofa. We will review the apartment’s inventory and investigate the odour immediately to ensure this doesn’t affect future stays. Your comments are genuinely helpful.
The accommodation was very modern
The accommodation was very modern, clean and comfortable and, I was very impressed with the size and quality of the fittings and fixtures.
What I did not enjoy was the complete reliance on technology and automation that, when it doesn't always work properly - which was my experience - it leaves you, as the guest, feeling very frustrated and having to do a lot of further messaging which is not a good experience whatsoever!
9 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear you enjoyed the modern design, cleanliness and comfort of the apartment, as well as the quality of the fittings. I’m sorry that the reliance on technology affected your experience. When any part of the digital process doesn’t work as intended, it can create unnecessary frustration, and we will review the systems and support steps to ensure guests aren’t left having to message repeatedly. Your comments are genuinely appreciated.
Lovely space, just too hot
The studio was lovely and clean, and the check in was very straightforward. Nice area too with good transport links.
The only issue was the heat - it was 31 degrees inside all night and the windows don’t open wide enough to let air in. Please consider either installing air con or having some fans as it was very difficult to sleep.
10 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m glad the studio and location met your expectations and that check‑in was straightforward. I’m sorry the temperature in the apartment made the night uncomfortable. We’re assessing ways to improve cooling, including providing fans and exploring longer‑term solutions. Thank you for highlighting this — it helps us improve.
Plus and minus
Plus
Nice apartment
Central location
Good equipped
Minus
Far, far too hot.
No aircondition, no cooling system.
No chance to open windows at night time because of street level.
No response on coffee pads support.
After calling, answer was promised by email. No email.
After writing 2 emails no response on these.
Parking information and support poor.
There is parking in 2 to 3 minutes walking distance in the shadow of trees. Cost of 10 £ per day.
Instead of Salt lane parking in the sun for 15 £ and prebooking which was not explained and answered to my email.
9 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. I’m glad the apartment, location and equipment were positives, but I’m sorry for the issues you encountered. The heat and lack of cooling options should not have made your stay uncomfortable, and we are reviewing ventilation and fan availability.
I also apologise for the missed communication regarding coffee pads and parking. Guests should receive timely responses and clear information, and we will reinforce this with our team. Your parking feedback is helpful, and we will update our guidance to include the nearby shaded option you identified.
We appreciate you sharing this — it will drive improvements.
Fantastic location
Fantastic location, very central!
Apparentment was ideal for a family of 3.
Amazing views over the city and over to the countryside
8 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment worked perfectly for your family of three and that you enjoyed both the central setting and the fantastic views. We’re glad your stay was a positive one and look forward to hosting you again.
Beautiful and clean apartment
Beautiful and clean apartment. Unfortunately ir was too hot to sleep in the attic.
Good location.
Easy booking process.
7 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. I’m pleased to hear the apartment was beautiful, clean and comfortable, and that the location and booking process worked well for you. I’m sorry the temperature in the attic space made it difficult to sleep. We’re reviewing ventilation and cooling options to ensure guests are more comfortable during warmer periods. Your comments are appreciated.
It was very comfortable stay
It was very comfortable stay, nice location with several activities and shops around the area
4 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re delighted to hear your stay was very comfortable and that the location offered plenty of activities and shops nearby. We appreciate you choosing us and hope to welcome you again.
What a "hot" view...
The Appartement is georgeous and the view stunning. 5 stars if A/C works, it was very hot.
9 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m glad the apartment and views made a strong impression. I’m sorry the heat impacted your stay, and we’re actively assessing improvements to ventilation and cooling. We value your feedback.
Don't book if travelling by car
Attempted to contact company to book parking as soon as I booked. Searched booking.com website for accommodation with parking as needed to travel by car due to lack of public transport options from South Wales. I was aware there was a charge but prepared for this. Despite several attempts to clarify this before for arrival it was only when we were an hour away from Cambridge that the company emailed to tell me there would be no parking available for our stay. There is very limited parking in the locality and this parking had a maximum stay of less than 4 hours even when paying which is obviously no good for an overnight stay. The whole development has been designed with sustainable travel in mind.Whilst I believe this is an excellent model for people living there it does make it very difficult for people travelling from areas where there is no public transport option and this should be made clear when booking. We ended up having to park a 30-40 minute walk away which was not ideal especially in 30+ degree heat. All the communication from Charles Hope was very last minute and check in process not particularly straight forward. On arriving at the appartment we found it had not been cleaned after the previous occupant (rubbish bag and only dirty towels and bed not changed. This was reported straight away but I suspect it was only done because we saw the cleaners on the landing who were extremely apologetic and sorted it immediately. I get the impression that Charles Hope staff are in an office in another city and are not very responsive and don't care. The positive points are it was a lovely fairly new appartment finished to a high spec and when it was cleaned it was spotless. If Charles Hope marketed this better making clear there is no parking but a sustainable development and perhaps provided bicycles for occupants use to get in and out of Cambridge it would be a good option. However they need to do work on their communication and marketing.
8 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for taking the time to share such detailed feedback. I’m very sorry for the difficulties you experienced. The late communication regarding parking availability and the challenges this created for your arrival were not the standard we aim to deliver. We will be reviewing our pre‑arrival information and booking guidance to ensure guests are fully aware of the sustainable‑travel design of the development and the limitations on parking.
I also apologise for the check‑in issues and for the apartment not being ready when you arrived. This should not have happened, and we are addressing this with our housekeeping and operations teams to strengthen our processes and responsiveness.
I’m pleased to hear you found the apartment itself to be high‑quality once prepared, and we appreciate your suggestions regarding clearer marketing and alternative travel options. Your feedback is valuable and will help us improve the experience for future guests.
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re pleased to hear you enjoyed the apartment and found the location convenient, with the station just a short walk away. We appreciate you choosing us and hope to welcome you again.
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. I’m sorry to hear the room was uncomfortably warm. We’re reviewing our ventilation and cooling options to ensure guests have a more comfortable experience during hotter periods. Your comments are appreciated.
Greeat place. Need to sort out the air conditioning
Positives; Apartment was amazing. Perfect location. Great value for money. Easy key collection process. Negative; couldn't work the aircon so rooms were very hot. Please leave clear instructions how it works.
4 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m glad you enjoyed the apartment and found the location ideal. I’m sorry the temperature was uncomfortable — the apartments are not equipped with air‑conditioning, and we will make this clearer for future guests. We’re also reviewing additional cooling solutions to improve comfort during warmer periods.
Delightful
Delightfully crisp, clean and modern apartment. Tastefully decorated with the necessary facilities required for a short stay. Easy to access and conveniently located in the city centre. Self service aspect was straightforward and no issues encountered. Thank you for the wonderful experience.
4 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your wonderful review. We’re delighted to hear you enjoyed the crisp, modern design of the apartment and found it well‑equipped for your stay. It’s great to know the access process was straightforward and that the central location worked so well for you. We appreciate you choosing us and hope to welcome you again.
Lovely comfortable flat but needs some…
Lovely comfortable flat but needs some maintenance. We couldn't gain access upon arrival as the pre approval wasnt sent to us. Then there was no key so we had to leave and return from the gig to get the key. One of the taps in the bedroom fell off and wouldn't screw back in, and we noticed some of the seals on the windows weren't attached, broken blinds too need sorting as you cant open doors to cool down the apartment without getting up on a chair and handwinding them open. Could have done with some extra loo rolls too. Was also confusing where to enter the property, better directions would help. Overall though I would stay here again as the beds were comfortable and the views were amazing 👏
4 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing such detailed feedback. I’m pleased to hear you found the flat comfortable, enjoyed the views and had a positive overall stay. I’m very sorry for the challenges you experienced on arrival and during your visit. The missing pre‑approval, the delay in accessing a key, and the maintenance issues you encountered — including the tap, window seals and blinds — are not the standard we aim to deliver. We will be reviewing these points with our operations and maintenance teams to ensure they are resolved promptly.
Your comments on clearer directions and ensuring essential supplies like additional toilet rolls are available are also appreciated. Thank you again for your balanced feedback — it helps us improve the experience for future guests.
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the lovely location and found the apartment very clean. We appreciate you choosing us and hope to welcome you again.
Apartment was very well appionted ,also…
Apartment was very well appionted ,also very secure and clean and well equiped. On two pionts, firstly could definetly do with a couple of non slip mats for both showers. and also either a small vacume or at least a dust pan and brush just to go over the floorOnly around 10 minute walk into the main dock area and Liverpool One. Car park next door with very reasonable rates.
3 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. I’m glad the apartment’s cleanliness, security and facilities met your expectations, and that the location and parking were convenient. I’m sorry for the practical issues you encountered, including the shower safety, window seals, blinds and the lack of basic cleaning tools. We’ll address these points and improve the arrival directions to make things smoother for future guests. Your feedback is genuinely appreciated.
Charles Hope London Battersea and the…
Charles Hope London Battersea and the concierge team are amazing. They have a beautiful hotel, the staff are LOVELY and hands down was the most amazing place I’ve ever stayed. My daughter and I needed a holiday and the hotel made our week the best it could have been. Thank you to everyone who were part of why I will always recommend this hotel and remember our week.
28 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you so much for your wonderful review. We’re delighted to hear you and your daughter had such a memorable stay and that the team helped make your week special. It’s great to know you loved the hotel, the atmosphere and the service. We truly appreciate your kind words and your recommendation, and we hope to welcome you back again.
Great location in centre of Staines
Great location in centre of Staines, good facilities in apartment helping make our stay more comfortable.
3 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re delighted to hear you enjoyed the central Staines location and found the apartment’s facilities helpful in making your stay more comfortable. We appreciate you choosing us and hope to welcome you again.
Beautiful building and views, awful stay.
I recently stayed at your serviced apartments in Liverpool on the 29th - 30th, the purpose of the trip was to attend a concert and also to propose to my partner.
However, due to the time we stayed in the apartment, all I can think about is how disgusting it was and how disappointed I was with my stay.
I booked here originally for the views over the city or the docks, the apartments looked really great in the pictures also and I thought these would have been the perfect place to propose. Unfortunately, I was wrong.
Upon arrival, the city itself was incredibly hot and humid. I couldn’t wait to get into the apartment for a reprove from the heat. We were so wrong. The temperature inside the room was 29° and there was no changing it. The thermostat, despite being off, would not go down in temperature, there was no air conditioning, nor was there any form of fan, and the window would not open beyond a crack. I had to go into the city to attempt to find one, but without any luck because they were sold out. This meant we would have to suffer the painful effects of the heat inside. Even through the night, the heat was so unbearable we had to resort to sleeping on the tiled floor, which was maybe a few degrees cooler.
Despite this, I proposed and immediately had to leave the room to purchase multiple cold drinks from the local shop. The tap in the apartment would run hot instead of any way cold, despite running both taps for a couple minutes to see if they would cool down further.
We also found the apartment had not been cleaned efficiently. The bin was still full, hairs were everywhere and when we attempted to have a shower the next day, after a night in a furnace with very little sleep, we also found that the towel looks to have had blood on it and not cleaned properly.
Normally I would just leave it, however, I cannot in good faith just accept this standard as acceptable.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for taking the time to share such detailed feedback. I’m very sorry for the experience you had during your stay. The temperature in the apartment and the lack of effective ventilation clearly caused significant discomfort, and this should not have happened. We are reviewing our cooling options and the information provided to guests to ensure expectations are clear and that alternative solutions are available during hotter periods.
I also apologise for the issues with cleanliness and the condition of the apartment. The bin, hair, and the towel you described indicate the apartment was not prepared to the standard we expect, and this is being addressed urgently with our housekeeping team.
Your stay was for an important personal occasion, and I’m sorry that the environment detracted from what should have been a memorable and positive moment. We appreciate you raising these concerns, and your feedback will be used to drive immediate improvements.
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