Last minute Booking of this beautiful 2 bedroom apartment which was clean & spacious, quiet area and has alot of facilities on site. When booking the instructions to the location were not clear.... Zobacz więcej
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Zobacz, co mówią recenzenci
There were far too many automated emails about all aspects of the booking. The apartment was in a good location, very clean and in a recently built development. The biggest drawback was the indoor t... Zobacz więcej
Reakcja na opinię
Excellent service! Everyone so friendly and welcoming. The apartment was spotless, and the beds so comfy. Showers were excellent and everything was such good value. Easy to get into the centre of Birm... Zobacz więcej
Reakcja na opinię
House is based down a very narrow one way street. House decorated lovely, beds very comfortable and everything you could possibly need is there is for you. The biggest downside was the parking... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Charles Hope Apartments prides itself on providing exceptional accommodation solutions to corporate and leisure travellers with key locations across the UK. Apartments are meticulously designed and furnished to offer a luxurious and welcoming atmosphere to all guests, with comfort and convenience to guests being of the utmost importance. Charles Hope Apartments goes above and beyond to ensure that every aspect of our guest's stay exceeds expectations.
Dane kontaktowe
Zjednoczone Królestwo
- (0) 203 983 6300
- reservations@charleshope.co.uk
- www.charleshope.co.uk
3,7
Średnia
271 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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Odpowiada na 42% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Apartment was way too hot
Apartment was way too hot, around 30 degrees, with no way of cooling it and no additional fan - only option to try and cool rooms was to have patio doors open, but Staines High Street seemed like a fighting ground late into the night and all through the early hours of the morning, literally with Police dealing with someone from 6 am
20 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for taking the time to share your experience. I’m very sorry to hear how uncomfortable your stay was. A room temperature of around 30 degrees with no effective way to cool it is far from the standard we aim to provide, and I appreciate how difficult that must have been.
I’m also sorry that no additional fan was available. We are currently reviewing fan allocation across all apartments to ensure guests have a reliable way to manage heat during warmer periods.
I understand your concern about needing to keep the patio doors open and the impact of noise from Staines High Street. That combination clearly affected your ability to rest, and I’m sorry this disrupted your stay. I’ve shared your feedback with our team so we can look at ways to improve both cooling options and noise mitigation for future guests.
Thank you again for highlighting this — your comments help us identify where we need to improve. If you choose to stay with us again, we’d like the opportunity to provide a much better experience.
There is no clearing for the house
There is no clearing for the house, and there is no enough tissues for four days' living, it's really terrible.
20 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. I’m sorry to hear the apartment wasn’t cleaned during your stay and that you felt the consumables provided were insufficient.
To clarify, our housekeeping service is scheduled on the anniversary of your stay, rather than daily, which is why a clean didn’t take place during your visit. We also provide starter consumables designed to get guests set up for their stay, rather than full supplies for the entire duration.
That said, your experience should still have felt smooth and well supported, and I’m sorry it didn’t. I’ve shared your comments with the team to ensure we’re clearer in our communication and more consistent in our checks.
Thank you again for taking the time to let us know — your feedback helps us improve. We hope you’ll consider staying with us again so we can provide a better experience.
Very smart apartment
Very smart apartment
perfectly clean and everything you need
close to town centre
easy check in and out
lovely stay
21 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you so much for your lovely review. We’re delighted to hear you found the apartment very smart, perfectly clean and well equipped, and that the location and check‑in process made your stay easy and enjoyable.
We’re really pleased you had a great stay and hope to welcome you back again soon.
The premises was filthy and in poor condition
The premises was filthy when I turned up with the car park littered with trash and broken glass.
The hallways are filthy and the carpets are badly stained.
The keypad for my room wasn't properly secure. Then inside the property... the handles of the doors were almost hanging off and therefore wouldn't close properly. The blind in the living room was broken and therefore everyone across the road could see directly in! No privacy. The shower hose leaked and the sofa was stained up.
I reported the broken blind upon arrival and was told it would be attended to the next day. 3 days later and nothing had happened, despite me chasing ever day and being promised I would be dealt with.
EDIT - it’s been 3 weeks and still no deposit refund either and I have chased everyday with an auto reply saying someone will be in touch. I e heard absolutely nothing. Awful!
19 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for taking the time to share such detailed feedback. I’m very sorry for the condition of the property on your arrival — the issues you’ve described are far below the standard we expect to deliver.
The state of the car park, hallways and carpets is unacceptable, and I appreciate how this would have set a poor first impression. The problems inside the apartment — insecure keypad, loose door handles, broken blind, leaking shower hose and stained sofa — should never have been present for any guest. You were right to report the blind immediately, and I’m particularly sorry that despite being promised action, nothing was resolved during your stay. That is not the level of follow‑through we expect from our team.
I’m glad to hear the location and WiFi worked well for you, but I fully recognise that these positives don’t outweigh the issues you experienced.
Your feedback has been escalated so we can address both the maintenance concerns and the service failure around follow‑up. Thank you again for bringing this to our attention — it helps us identify where urgent improvement is needed.
We hope you might consider giving us another opportunity in the future to provide a far better experience.
EDIT - Your security deposit is a pre-authorisation and is returned on departure. You will not notice a credit back to your account as the money is never physically taken - it will just appear as if it never happened. I can see confirmation was sent to you this was completed on 22nd July.
Short but stressful stay
On arrival at the property I was told to call & would be buzzed in the building/apartment. When I spoke to the guy on the phone he said that I had to upload ID, passport, drivers license etc to an email he was going to send for verification (I did not have ID with me) luckily one of our party did, WiFi/internet reception outside the building was poor so made the whole process very stressful. This surely could have been dealt with prior to arrival. After a very long drive we just wanted to get in and relax not go through all that unexpectedly. Location & apartment where perfect, very clean, with everything needed for our stay. - however on our one full day, one of our party went back for a nap in the afternoon & woke up with someone in the apartment checking the fire alarm without any advance warning or notification. We all agreed this was unacceptable as this has really shook up the guest involved- it was reported to the office. Once again this could have been performed prior to our arrival or after our departure. Check out very easy.
19 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for taking the time to share your experience. I’m pleased to hear you found the apartment clean, well equipped and in a great location, but I’m very sorry for the stress and disruption you encountered during your stay.
The ID verification process should be completed before arrival, and I apologise that this wasn’t communicated clearly in advance. Having to upload documents outside the building, especially with poor signal, is not the experience we want for guests after a long journey. We’re reviewing our pre‑arrival communication to ensure this step is always completed smoothly and ahead of time.
I’m also very sorry for the unannounced fire alarm check. Entering an apartment without prior notification is unacceptable, and I fully understand how unsettling this was for the guest involved. This should never happen during a stay, and your feedback has been escalated so we can tighten our procedures and ensure all checks are carried out either before arrival or after departure.
Thank you again for highlighting these issues — your comments help us improve our processes and prevent similar experiences for future guests. I’m glad the apartment itself and the check‑out process met expectations, and I hope you might consider staying with us again so we can provide a much smoother visit.
Doesn’t live up to potential
The apartments are very clean, brand new and beautifully fitted. The beds are comfortable and all rooms are very spacious. Unfortunately, there were a number of minor issues that did add up to a negative experience. The parking situation is confusing and communication around this is poor. The receptionist at the front desk doesn’t work for Charles Hope, but also had no idea about where to park. We eventually worked this out ourselves and even though the nearby parking as advertised as 4h only, you can book for longer overnight stays.
The apartment did not have any loo roll, coffee pods, the towels were cheap and rough and dirty dishes from the previous tenants were left in the dishwasher. Someone else’s details were left on the check in iPad which I had access to (sure a breach of customer confidentiality?), the heating/aircon system was also difficult to use making the room quite warm during the recent heat wave.
Finally the photos used in the booking.com page are not representative of the rooms you actually stay in. Rooms are minimally decorated and don’t have the beautifully decorated interiors that are advertised by this company.
The building and area are fantastic and it seems that attention to detail is minimal. This is a shame, as these issues I’ve highlighted can be very easily sorted and if resolved would allow me to leave a 5 star review.
18 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for taking the time to share such detailed feedback. We’re very pleased to hear that you found the apartment clean, beautifully fitted, spacious and comfortable — and that the building and surrounding area made a strong positive impression. It’s also great to know your visitors were happy with your choice of accommodation.
I’m very sorry, however, for the issues you experienced during your stay. The confusion around parking and the lack of clear communication should not have happened, and we appreciate you highlighting that the front desk team were unable to assist. We will be reviewing our parking guidance and ensuring clearer instructions are provided before arrival.
I also apologise for the housekeeping oversights — missing essentials such as loo roll and coffee pods, rough towels, and dishes left in the dishwasher. This falls below our expected standards, and we will reinforce our quality checks with the housekeeping team to prevent this from happening again.
Regarding the heating and cooling: our apartments do not have air‑conditioning, and the system is only able to heat the apartment, not cool it. During recent heatwaves, this has understandably made some rooms warmer than guests would like. We are actively reviewing heat‑mitigation options to improve comfort during hotter periods.
Thank you as well for raising the concern about the check‑in iPad displaying another guest’s details — this should not occur, and we are addressing this immediately to ensure data privacy is protected at all times.
On the point about the Booking.com photos: the images shown are a representation of the apartments we offer across the building, and the listing does note that decor and layout can vary between units. However, we recognise that consistency is important, and we are actively working on bringing all apartments up to the same visual and furnishing standard as those shown in the imagery.
Your feedback is extremely valuable, and you are absolutely right — these issues are small, easily fixable, and once resolved will significantly enhance the guest experience. We hope to have the opportunity to welcome you back and provide the five‑star stay you were expecting.
The structure of the building is great…
The structure of the building is great in respect of accessibility to apartments and guest's privacy. No noise interference from neighbouring apartments.
Secondly, the location is very accessible. It is very near to bus and train stations.
The workers are friendly and ready to assist the guest, from front desk to room service.
The furnishing is fine. All the necessary facilities to make a guest comfortable and self reliance were provided.
Our visitors commended our coice of the apartment.
Overall, my wife and I, enjoyed our stay in Charles Hope apartments and will want to stay there on our visit to London.
Let us know if you maintain such apartments in other countries.
I just feel that the apartments should have transportation services. It will compliment guests experience - expecially to airport.
We were in the apartment from 3rd to 16th July 2026.
3 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you very much for sharing your experience with us. We are delighted to hear that your stay from 3rd to 16th July was enjoyable and that both you and your wife felt comfortable throughout your time with us.
It is wonderful to know that the structure of the building, the privacy of the apartments and the absence of noise interference all contributed positively to your stay. We are equally pleased that our location worked well for you, with easy access to bus and train stations, and that our team — from the front desk to room service — made a strong impression through their friendliness and willingness to assist.
Your comments about the apartment furnishings and facilities are greatly appreciated. We aim to provide everything a guest needs to feel at home, and it is encouraging to hear that your visitors also commended your choice of accommodation.
We are especially grateful for your intention to stay with Charles Hope again during your next visit to London. To answer your question: yes, Charles Hope operates serviced apartments in multiple cities across the UK and internationally at our ApartHotel in Cape Town. We would be delighted to welcome you to any of our locations.
Your suggestion regarding transportation services — particularly airport transfers — is very valuable. Enhancing guest convenience is a priority for us, and we will be reviewing this feedback as we continue to improve the overall experience.
Thank you once again for choosing Charles Hope. We look forward to welcoming you back soon.
First time visit.
Once we worked out how to get in, we ve never used this system before, the apartment was spot on. Fully equipped, clean and great views, in a great position. Everything just a short walk away. Our only issue was the lack of air conditioning. It was absolutely red hot. Inside and out. No relief in the room, and very little sleep. We would probably consider coming back.
15 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. Great to hear the apartment was clean, well equipped and in a fantastic location once you got in. I’m sorry the heat made your stay uncomfortable — the apartments don’t have air conditioning, and we understand how challenging that can be. We appreciate your comments and are glad you’d consider returning.
Clean, comfortable contemporary but HOT!!
Good location, great views. Very clean, comfortable and contemporary apartment.
However with the warm weather it was over 30deg in the flat which made it very uncomfortable/ unbearable overnight. Despite a few fans available, there was no ability to cool the apartment.
17 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m glad the apartment met your expectations for cleanliness, comfort and location. I’m sorry the high temperatures made your stay difficult — the recent warm weather has been extreme, and without air conditioning the apartment can become very hot even with fans. Your comments are valued and will be reviewed by the team.
Lovely apartment
Absolutely lovely apartment, good size, very clean. Check in and out instructions were really clear and went smoothly. Holding deposit was returned within 24hours. Would definitely stay her again.
16 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment met your expectations for cleanliness, comfort and space, and that the arrival and departure process was straightforward. I’m also glad your deposit was returned within 24 hours. We appreciate your feedback and would be delighted to host you again.
Apartment was lovely
Apartment was lovely, very modern and large, double balcony front and back extremely handy if you’re a smoker. Beautiful area. Only one thing missing was larger cereal bowls for breakfast in the morning.
17 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the apartment’s size, cleanliness and contemporary design met your expectations, and that the dual balconies were useful. We also appreciate your feedback regarding the breakfast bowls; we’ll review this with the team to improve our kitchen setup
Great location
Great location, people on reception were lovely. Great vibe about the place
Constructive feedback:
Coffee machine - the wrong pods were supplied so it never worked.
Only 4 towels for 4 visitors - sure we did washing.
Bit odd that parts of the apartment felt unfinished. Like the walk in wardrobe didn’t have any clothes racks or shelving ?
No luggage racks.
Took us some time to find the hairdryer as it was in the top draw of the bedside table in the main bedroom ? Could have made more sense just leaving it on the bathroom. And yes we understand why there are no electrical plug points in the bathroom.
The sets of draws in both bedrooms are really odd. No handles or rebates in the front of each draw for pulling open. Had to grasp the sides of the draws to open?
Last thing - we paid for a 2 bed and 2 bathroom. Told a couple of days before arrival that we were being down graded.
We were offered a late check out but we asked for an earlier check-in and this we gratefully received by us. However, frankly, we were expecting some sort of partial refund. Left a bit of a sour taste.
Otherwise, we enjoyed our time to Charles Hope Battersea.
9 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your detailed feedback. We’re pleased to hear you enjoyed the location, the atmosphere and the warm welcome from our reception team. It’s great to know the apartment itself was clean, comfortable and contemporary.
I’m very sorry, however, for the issues you encountered. The incorrect coffee pods, limited towels, and areas of the apartment that felt unfinished — including the wardrobe, lack of luggage racks and the drawer design — are all points we will review with our housekeeping and maintenance teams. Thank you for highlighting the hairdryer placement as well; clearer positioning will help future guests.
I also apologise for the change from a two‑bed, two‑bath apartment to a different layout shortly before arrival. While we’re glad the early check‑in was helpful, we understand why the downgrade left a sour note, and we appreciate you raising this.
Thank you again for your constructive comments. We’re pleased you still enjoyed your time at Charles Hope Battersea.
The apartment was just perfect
The apartment was just perfect. 2 large ensuite bedrooms off an open plan living space
13 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for sharing your experience. I’m pleased the layout and size of the apartment suited your needs, especially the two ensuite bedrooms leading off the open‑plan living space. Your comments are valued.
Our first time in that area of London
Our first time in that area of London, and we found your apartment complex very central to everything! The staff at the Concierge were very pleasant, helpful. The property itself is very clean, with plenty of space to relax, work or enjoy light entertainment when you must wait until 3:00pm to check in. We were very close to the U.S. Embassy where we had an appointment. We only spent one night, but the surrounding area had cafe’s, grocery stores and the Battersea Power Station to explore. My only concern is when I can expect the £100. deposit back which hasn’t been credited to my account yet.
14 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re delighted to hear your first visit to the area was enjoyable, and that you found the location central, the concierge team helpful, and the apartment clean and comfortable with plenty of space. It’s great to know the surrounding cafés, shops and Battersea Power Station added to your stay.
Regarding the £100 deposit, this is a pre‑authorisation, meaning the funds are placed on hold by your bank rather than taken by us. Once you check out, we release the hold immediately. Your bank then processes the release, and the timeframe varies depending on the provider — some return it within hours, others may take several working days. If it appears as a completed debit rather than a pending hold, please contact our care team so they can assist.
Thank you again for your feedback; we’re pleased you enjoyed your stay.
It was a lovely and clean apartment
It was a lovely and clean apartment. The heat was unbearable, the temperature was set at 27 degrees, so in the 30 degree heat for the day it wasn't very nice going back to. We set the heating the manual at 21 degrees, but it just didnt cool enough.
14 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re pleased to hear the apartment was lovely and clean. I’m very sorry the heat made your stay uncomfortable. The number shown on the thermostat is not the heating setting — it reflects the current temperature inside the apartment, which explains why it was reading 27°C during the warm weather. Although you can lower the heating manually, the system cannot cool the apartment, so it may still feel very warm in high external temperatures. We appreciate your feedback.
Excellent apartment
Excellent apartment, very clean and exactly what we wanted. Good location in Hove, 15 minutes ago walk to the sea front and 10 minutes to the station. Easy communication - parking in Brighton is premium so being able to reserve a parking space was really helpful.
13 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your review. We’re delighted to hear the apartment was clean, comfortable and exactly what you were looking for. It’s great to know the location worked well for your plans, with easy access to both the seafront and the station. We’re also pleased the communication and reserved parking were helpful during your stay. We appreciate your feedback.
wonderful Apartment
We were thrilled with the wonderful apartment and its beautiful furnishings, and we thoroughly enjoyed our stay. Everything was perfect. We were sad that we were only there for one night. Salisbury is also fantastic, especially the impressive cathedral.
14 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your wonderful review. We’re delighted to hear you loved the apartment, its furnishings and the overall comfort it provided. It’s great to know everything was perfect for your stay, even if it was only for one night. We’re also pleased you enjoyed exploring Salisbury — the cathedral is certainly impressive. We appreciate your feedback.
five stars
I have been staying with them in Plymouth for last two years now. Excellent service, high quality accomodation, safe area, 30min walk to city centre,close to shops, car park . Five stars!
13 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your wonderful review. We truly appreciate you choosing to stay with us in Plymouth over the past two years. It’s great to hear you continue to enjoy the high‑quality accommodation, excellent service and the safe, convenient location close to shops, parking and the city centre. Your five‑star feedback means a lot to us.
Comfortable
Comfortable, modern new build appartment. All amenities and helpful staff.
3 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your kind feedback. We’re delighted to hear you enjoyed the comfort and modern design of the apartment, and that our team were able to support you during your stay. We hope to welcome you back soon.
The appartment was great even though…
The appartment was great even though missing some cuttlery and kitchen furnitures. Indicationw to go there were not precise so.that we needed to call. Just change the indication details to.provide the address of the reception. The rest was perfect but good for tehnological people :)
11 lipca 2026
Opinia niezależna
Odpowiedź od Charles Hope Apartments
Thank you for your feedback. We’re pleased you enjoyed the apartment, and we appreciate you highlighting the missing kitchen items and the challenges with the arrival instructions. We will review the inventory and update our access guidance to ensure the reception address and directions are clearer. Your comments help us improve the experience for future guests.
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