Cavendish Clinic Fitzrovia Recenzje 

888
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Regina is one of the best therapist that have look after my skin for years . She very knowledgeable of all treatments and explain it throughout, what makes one very relax to know what is going into... Zobacz więcej

Oceniono na 5 z 5

I love my treatments with Regina, my skin has improved incredibly since we started skinpen and hydrafacials. She always explains the procedure and we look at rhe improvement in my skin and what I ne... Zobacz więcej

Oceniono na 1 z 5

Wish I had done more research before booking here. Cavendish Clinic is no results. They pressure you into paying upfront for expensive treatments that do absolutely nothing. The clinic itself feels ch... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

The company closed down its John Lewis spaces without notice. They have taken funds without providing the services that were paid for or giving refunds. To add insult to injury, they have j... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Spa medyczne

Napisane przez firmę

***Under New Ownership*** We are pleased to announce that 'Cavendish Clinic Fitzrovia' is now under new ownership, marking the beginning of an exciting new chapter for the clinic. In December 2025, the previous owners entered liquidation and their John Lewis concession locations closed at that time. The flagship Fitzrovia clinic has since been acquired by a new owners, committed to building on Cavendish Clinic’s long-standing reputation for clinical governance, advanced technology, and exceptional client results. Importantly, the expert clinical team remains in place, with the same trusted specialists delivering industry-leading treatments in body contouring, skin rejuvenation, and aesthetic transformation. While historical reviews remain visible on this profile, they may relate to the previous ownership and closed clinics. Under new ownership, Cavendish Clinic Fitzrovia is investing further in technology, protocols, and the overall client experience as we continue our mission to be one of London’s leading destinations for body and skin treatments. We look forward to welcoming both new and returning clients and continuing the Cavendish journey together.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

888 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 91% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(888)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 30

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Oceniono na 5 z 5

Great staff and amazing treatment

Had a few hydrafacials from them and my experience so far has been amazing.

Skin glowing, polite and amazing staff who have been attentive to my needs.

Definitely worth the 5*

22 marca 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you so much for the 5⭐ review! We're so glad to hear your skin is glowing and that you've had such positive experiences with our team. We truly appreciate your kind words and can’t wait to see you again soon! 💙✨

Oceniono na 2 z 5

Appalling customer service

I paid a deposit but am now concerned about the level of service.

If all services are like their customer services ....well this is concerning.

The consultation on site was fine. They then arranged a telephone appointment for Thursday 27 March. I was advised the doctor would call me at 16:15 but got the call at 16:40 when I was busy. Nobody bothered to tell me about a longer window.

We arranged a new call but they ended up trying to call me on other days.

Today is the day of the call. The window was between 15:30 and 18:30. I got a call at 15:15. I would have managed to get the call if it was not that they could not be bothered to ring for more than two seconds. People need time to leave an open plan and with such a big window they cannot be expected to sit by the phone.

I tried to call back. Spoke to someone but then received another call from another department who was not aware of anything had already been said.

I am really scared and do not want to progress.

3 kwietnia 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thanks for your feedback. I am sorry we have let you down. We will be in touch to discuss this further.

Oceniono na 5 z 5

Satisfaction

Friendly, professional, enlightening and helpful

12 lutego 2025
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for taking the time to give your feedback. We are incredibly grateful and are delighted you had a positive experience with us. We look forward to seeing you soon!

Oceniono na 1 z 5

Terrible

Bought a gift card. Website fast tracks you to payment without asking would you like a card listed. Ended up it doesn’t do postal. Instead I have this bizarre rigmarole I don’t understand in order to redeem it. Cavendish don’t seem to have a clue.

26 marca 2025
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Odpowiedź od Cavendish Clinic Fitzrovia

We are sorry that our service did not meet your expectations. We would love to connect with you directly to discuss. Thank you.

Oceniono na 1 z 5

This company is horrible please do not…

This company is horrible please do not even go for consultation!! They have someone who has no clue about procedures selling it for you and then even when you dont even need as many procedures they wont refund you.

28 marca 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for your feedback. We are sorry that we did not meet your expectations. We are a medically led clinic and so your experience matters. We will reach out directly to you to discuss.

Oceniono na 1 z 5

Wish I had done more research before…

Wish I had done more research before booking here. Cavendish Clinic is no results. They pressure you into paying upfront for expensive treatments that do absolutely nothing. The clinic itself feels cheap and underwhelming. Once they have your money, they completely lose interest and just try to sell you more sessions instead of addressing concerns. Total waste. There are so many better clinics out there—don’t make the same mistake I did.

1 marca 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for your feedback. We are sorry that we did not meet your expectations. We are a medically led clinic and so your experience matters. We will reach out directly to you to discuss.

Oceniono na 5 z 5

Marcelle was fantastic!

I had a refund that needed to be processed that wasn’t being actioned very fast. I spoke to Marcelle and she was absolutely fantastic, keeping me updated throughout the day on the status of the refund & went completely above and beyond. Really appreciate all the help!

10 marca 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you so much for your feedback and are delighted to hear of your experience. We agree that Marcelle is fantastic! Thanks again and look forward to seeing you again soon.

Oceniono na 4 z 5

A satisfied customer who experienced joy from Cavendish Hydra facial treatment.

I had the pleasure of experiencing another wonderful facial with Baneeta at Cavendish Clinic in John Lewis Edinburgh on Sunday (02/03/25) at 10 am. With Baneeta’s magic touch, I truly felt like my skin was deeply cleansed and cared for, leaving my face radiantly refreshed for days. It’s such a comforting experience that I always look forward to!

2 marca 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for your feedback which we appreciate. The Edinburgh team were delighted to hear you had a great facial.

Oceniono na 5 z 5

amazing coolsculpting results

Was a-bit hesitant to start the coolsculpting treatment, I had tried other treatments which did not give results for my stubborn inner thigh fat but after my first session Ive seen amazing results with Coolsculpting! Highly recommend it.

27 lutego 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thanks for sharing your feedback and we are delighted to hear you were happy with your results. We look forward to seeing you again soon!

Oceniono na 5 z 5

I love my Hydrafacial treatments

I love my Hydrafacial treatments, my skin is feeling so pump, it’s been a game changer. Best thing I ever have done. Cavendish Milton Keynes ( John Lewis) Melania is amazing, she works wonders on my skin, very happy

24 stycznia 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for sharing your experience! We're thrilled to hear how much you’re loving your Hydrafacial and the results you're seeing. Melania will be so happy to hear your kind words—she truly works wonders!

Team Cavendish

Oceniono na 5 z 5

Great service

Great service, skin is glowing thankyou :)

2 lutego 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for your review! We're so glad you had a great experience and that your skin is glowing. We look forward to seeing you again soon!

Team Cavendish

Oceniono na 5 z 5

I visited for a Hydrafacial recently…

I visited for a Hydrafacial recently and it was an exceptional experience, the clinic has a warm, inviting atmosphere that immediately puts you ease.
The staff were incredibly professional and took time to understand my skin concerns and treated accordingly. The facial was relaxing and rejuvenating. I have already booked my next appointment and am so happy to have found this gem.

30 stycznia 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for sharing your experience! We're so glad you felt comfortable and well cared for during your HydraFacial. It’s great to hear you found the treatment relaxing and rejuvenating. We look forward to seeing you again soon!

Team Cavendish

Oceniono na 5 z 5

Excellent customer service

27 stycznia 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for your kind words. We’re delighted to hear that you had an excellent experience with us. Providing exceptional customer service is our top priority, and we look forward to welcoming you again soon.

Team Cavendish

Oceniono na 5 z 5

I visited the Cavendish Clinic for a hydra facial

I visited the Cavendish Clinic for a Hydra Facial the team were really professional and made me feel very relaxed and comfortable as soon as I arrived. The hydra facial was so deep and really cleaned my pores and super hydrated my face leaving me with a red carpet worthy glow. My skin also felt more plump and fine lines looked reduced. Would recommend this treatment.

10 stycznia 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for your wonderful review! We're so happy you loved your HydraFacial and that our team made you feel comfortable. Enjoy that red carpet glow! We can't wait to welcome you back!

Team Cavendish

Oceniono na 5 z 5

Honestly one of the best hydrafacials I…

Honestly one of the best hydrafacials I have ever had. The whole experience from start to finish was professional, and informative. My skin is transformed, & I received guidance on products and future treatments that serve my skin. Highly recommend :)

24 stycznia 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for your kind review Serena! We're so glad you're happy with your HydraFacial and the results. We appreciate your recommendation!

Team Cavendish

Oceniono na 5 z 5

Visited Cavendish Clinic many times for…

Visited Cavendish Clinic many times for purchasing SkinCeuticals products and my regular hydrafacial treat. Truly amazing products, the staff are super- knowledgeable and extremely professional. Thank you for great service!

18 stycznia 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for your lovely review! We're thrilled that you've had great experiences with both our SkinCeuticals products and HydraFacial treatments. Our team strives to provide the best service, and we’re so glad it shows. We look forward to welcoming you back soon!

Team Cavendish

Oceniono na 5 z 5

Thank you Cavendish team at the…

Thank you Cavendish team at the Fitzrovia clinic. Daniel managed my appointment from arrival and I could not have been more pleased with my result from Elena my practitioner. See you all again soon.

23 stycznia 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for your wonderful feedback Dexter! We're so glad to hear that Daniel and Eleni took great care of you and that you're pleased with your results. We look forward to welcoming you back to the Fitzrovia clinic soon!

Team Cavendish

Oceniono na 5 z 5

Delighted with polynucleotide treatment

Had a great experience at Cavendish, staff were friendly and professional and made me feel very comfortable. I'm delighted with my polynucleotide treatment, wouldn't hesitate to recommend.

6 stycznia 2025
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you for sharing your experience! We're thrilled to hear that you felt comfortable and well taken care of by our team. It's great to know you're happy with your Polynucleotides treatment, and we appreciate your recommendation!

Team Cavendish

Oceniono na 1 z 5

Sold an unavailable product, payment not refunded

I ordered a product that was not available - despite being offered on your website + my payment taken. I asked for a refund + my email was ignored.

8 stycznia 2025
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Odpowiedź od Cavendish Clinic Fitzrovia

Thanks for your feedback. We appreciate you taking the time to share your concerns and give us the opportunity to contact you and resolve this. We will contact you privately to get more details from you.
Thanks
The Cavendish Team

Oceniono na 5 z 5

First class experience

Beautiful immaculate relaxing surroundings. Amanda and her team are absolutely wonderful, knowledgeable and caring. I highly recommend after having several treatments I feel like a million dollars

16 grudnia 2024
Opinia niezależna
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Odpowiedź od Cavendish Clinic Fitzrovia

Thank you so much for your kind feedback. Amanda and the team were delighted to hear that you feel a million dollars. That means a lot to us.

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