Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and ar... Zobacz więcej
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Zobacz więcej
Reakcja na opinię
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particu... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Delivery Promise
Next-Day Delivery
Next Working Day Delivery is available Monday to Friday for orders placed before 12 noon. Please note that heavy and bulky items are excluded from this service.
Dane kontaktowe
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Zjednoczone Królestwo
- +443301332808
- info@selfimed.com
- selfimed.com
4,1
Dobra
228 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
100% recommend - fast, courteous and helpful
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and arranging delivery, and I will not hesitate to use their services again in future should the need arise!
2 czerwca 2026
Opinia niezależna
Be careful
Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something from a boot fair than a major supplier. There has to be a point at which returned products are deemed unsellable and in my opinion this was past that point. It's a back up spare so I will keep it but can't say I'm happy and would caution others from purchasing.
1 czerwca 2026
Je vie en France
Je vie en France, en mai j’ai commandé un nébuliseur à ma grande surprise c’est rayé et tout etait ouvert et vu que c’est bucal je n’ai pas touché j’ai contacté le numéro WhatsApp pour savoir comment retourner la commande car je n’ai pas payé 218€ pour ça. Moussa me répond qu’il ne peut pas reprendre la commande et j’ai senti que c’est de l’arnaque car j’ai payé 178€, à l’arrivée on m’a demandé de payer 40€ pour récupérer la commande au total ça m’a couté 218€. J’ai toutes les photos de l’ouverture. Cet achat m’avait mis en crise d’asthme j’ai payé deux semaines à l’hôpital et je ne vous pardonne pas car mes 218€ j’ai travaillé dur pour les avoir. C’est l’achat qui m’a plus fait mal jusqu’à maintenant.
19 maja 2026
Poor service
I needed a product for medical reasons, meaning no vat is applicable. When buying there is a ? next to vat that says vat will be calculated after the sale so I assumed I could ensure no vat was paid then.
This did not happen so I immediately contacted them - within seconds - saying please refund the vat or cancel my order but they were not able to sort the vat issue or cancel my order. They now will send it and I will need to return it - no doubt without a refund of carriage. What a faff. Very frustrating.
20 maja 2026
Odpowiedź od SelfiMed UK
Thank you for your feedback. However, we strongly disagree with the way responsibility has been presented in this review.
Your order was placed at 11:16 today and dispatched at 12:38 the same day. Our team processed and shipped the order promptly and professionally.
The VAT relief process is entirely customer-led and must be completed during checkout by submitting the required declaration online. No VAT relief claim or declaration was submitted with this order. We cannot identify eligible customers ourselves, nor can we legally remove VAT without the completed declaration.
Despite this, your review places the blame entirely on us for a process that was not completed correctly on your side. The information and VAT relief option were available during checkout, but they were unfortunately not used before payment was finalised.
You then contacted us after the order had already been processed and dispatched. At that stage, immediate cancellation was no longer possible.
Leaving a 1-star review suggesting wrongdoing from our side, when the issue resulted from your own checkout actions, is unfair and misleading to future customers. We are always happy to help customers, but we also expect personal responsibility where procedures have not been followed correctly.
We remain willing to assist with a return in accordance with our returns policy once the order is delivered.
Quick delivery and great value
8 maja 2026
Odpowiedź od SelfiMed UK
Thank you for your review. We are very pleased to hear that you were happy with the quick delivery and the value of your purchase. We truly appreciate your support and hope to serve you again in the future.
Odpowiedź od SelfiMed UK
Thank you for your kind review. We are delighted to hear that the machine arrived in great condition and that you were happy with the speed of delivery. Your feedback is greatly appreciated, and we hope to serve you again in the future.
My new hospital bed
Thank you so much for an amazing product and delivery to North Wales I am extremely happy with everything. Thank you so much
11 maja 2026
Odpowiedź od SelfiMed UK
Thank you so much for your wonderful review. We are delighted to hear that you are happy with your new hospital bed and that the delivery to North Wales went smoothly.
Your kind words truly mean a lot to our team. We hope the bed serves you well, and we sincerely appreciate your support and trust in us.
Bon rapport qualité prix
Bon rapport qualité prix
Arrivée plus tôt que prévu
4 maja 2026
Opinia niezależna
Odpowiedź od SelfiMed UK
Merci beaucoup pour votre avis. Nous sommes ravis d’apprendre que vous êtes satisfait du rapport qualité-prix et que votre commande est arrivée plus tôt que prévu.
Votre satisfaction est très importante pour nous et nous vous remercions pour votre confiance.
Odpowiedź od SelfiMed UK
Thank you very much for your kind review. We are delighted to hear that you were happy with our service, and we truly appreciate your support.
We look forward to serving you again in the future.
Terrible experience
Terrible. I ordered a CPAP with 3,000 hours, but they sent me one with 5,000 hours without refunding the price difference. The device is in TERRIBLE condition, ready to be thrown away. I asked for a refund, but no response. Smelly and unsanitary, with a turbine full of nicotine (send photos). These are unscrupulous dealers to avoid at all costs. I'll give them all the negative publicity I can get.
4 maja 2026
Opinia niezależna
Odpowiedź od SelfiMed UK
We are sorry that you are unhappy with your purchase, however several statements made in this review are misleading and do not accurately reflect the situation.
The listing clearly stated that the device would have between 1,000 and 5,000 hours of usage. A device with approximately 5,000 hours is therefore fully within the advertised range and was not falsely described. No separate “price difference” exists within that stated category.
Regarding the smell of smoke or nicotine residue, we do not smoke and we have no practical way of detecting odours internally within turbines during standard testing. Our testing process is limited to checking functionality, noise levels, and operational faults using test equipment and manikins, not prolonged personal use. If there had been an obvious issue during testing, the unit would not have been dispatched.
You were also advised to contact us directly if there were any concerns so that we could assist. Publicly describing us as “unscrupulous dealers” and threatening campaigns of negative publicity before allowing reasonable resolution is excessive and unfair.
As a used medical equipment supplier, we sell pre-owned devices at significantly reduced prices compared to new units. Cosmetic wear and prior use are expected to some extent and are reflected in the pricing.
We remain willing to review the matter professionally if the machine is returned for inspection in accordance with our returns process.
Used medical equipment
A very helpfull company always deliver on time and very good medical equipment ect so no complaints here
6 maja 2026
Odpowiedź od SelfiMed UK
Thank you very much for your kind review and continued support. We are delighted to hear that you have been happy with both our delivery service and the quality of the medical equipment provided.
Your feedback means a great deal to our team, and we truly appreciate your trust in us.
I bought I refurbished piece of…
I bought I refurbished piece of equipment from SelfiMed. After a few weeks it started to be intermittent, stuff happens I guess. They sent me another very quickly with no quibbles.
1 maja 2026
Opinia niezależna
Odpowiedź od SelfiMed UK
Thank you very much for your honest and balanced review, Jason.
While we are sorry that the original refurbished unit developed an intermittent fault, we are pleased that we were able to resolve the issue quickly and provide a replacement without complications.
With refurbished medical equipment, occasional faults can unfortunately happen despite testing, but we always aim to support our customers promptly and fairly when they do.
We truly appreciate your understanding and your support.
Order has not arrived this company is a…
Order has not arrived this company is a con I will be raising a official complaint and making a claim through the small claims court
29 kwietnia 2026
Opinia niezależna
Odpowiedź od SelfiMed UK
We strongly reject the allegations made in this review. The parcel was dispatched promptly and was out for delivery on 22 April 2026. However, shortly before delivery, you personally contacted DPD to change the delivery instructions and later requested that the parcel be returned to sender.
The tracking clearly shows that the delivery process was altered by your own requests to the courier, not by any action from SelfiMed. Despite this, you publicly described the company as a “con” and threatened legal action, which is unfair and misleading.
In addition, several members of our staff were subjected to rude and inappropriate language during communications.
We are always willing to help customers professionally, but false accusations and abusive behaviour toward staff are not acceptable, especially when the courier tracking clearly contradicts the claims being made.
Shameful
Shameful! I received a used device, dirty, dusty, and with a peeling sticker. Don't trust it. I'll try to send it back.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od SelfiMed UK
Dear Customer,
We are very sorry to hear about your experience. This is not our standard and should not have happened.
Please do not worry about returning the item at this stage. We will arrange to send you a replacement immediately.
We sincerely apologise for the inconvenience caused and will ensure this is resolved quickly for you.
Kind regards,
The SelfiMed Team,
I play for new CPAP machine end You…
I play for new CPAP machine end You delivery one used ,dirty
16 kwietnia 2026
Odpowiedź od SelfiMed UK
Dear Petrica,
We are sorry to see that you chose to leave a 1-star review before contacting us, especially when the issue appears to come from not reading the selected product option at checkout.
To clarify, you did not order a new CPAP machine. You ordered a ResMed AirSense 10 AutoSet CPAP Machine with Power Supply and Carry Bag, and the option selected was “more than 10,000 hours used”. This was the cheapest option available and clearly described as the highest-use category.
It is therefore unfair to select the lowest-priced used option and then review the order as if a brand-new machine had been purchased. The item supplied matches the condition option selected in your order.
If you believe there is a genuine issue with the condition of the device, please contact us directly with photos and we will review it properly.
Kind regards,
The SelfiMed Team
Nearly there
Didn't get the order right but did do all they could to rectify problem. Received order promptly and everything in good working order. There is a need for better advice on what is required for particular arrangements e.g. I ordered a humidifier and a water tank for my CPAP machine. What I wasn't told was that a seal on the flip lid was also needed. I have since ordered and received this.
15 kwietnia 2026
Products not safe
Medical product received and not sealed, so not sure if it is sterile. Customer service don't get back to you when you email them.
£100+ out of pocket.
Is this company really legitimate.
Edited after response from supplier: I have just seen the reply from the supplier, and it is contradictory. In one breath they say a CPAP mask is non returnable as it's a sterile product and in the next breath they are saying it isn't, make your mind up Selfimed UK. As I purchased the mask as a brand new product it should have been sealed, so do the right thing and provide a refund.
7 kwietnia 2026
Odpowiedź od SelfiMed UK
Dear Customer,
Thank you for your feedback.
We take concerns about product safety very seriously, so it is important to clarify that not all medical devices are supplied in sterile, sealed packaging. Only products that are intended to be sterile are packaged in sterile sealed packaging. Many medical devices, especially reusable or non-invasive items, are non-sterile by design, and the absence of sealed packaging does not automatically mean that the product is unsafe.
Regarding your item, the product listing clearly described its condition and type. If a product is not sold as sterile, it should not be expected to arrive in sterile packaging.
Concerning customer service, we receive a large volume of emails, and automatic replies are sent advising customers to call or contact us via WhatsApp for urgent matters. Emails are still reviewed, but they may be answered later due to the volume we receive.
We are a legitimate business and always aim to describe our products transparently and ensure that items are safe and functional as intended. If you still require assistance, please contact us directly with your order details and we will be happy to review the matter.
Kind regards,
The SelfiMed Team
Odpowiedź od SelfiMed UK
Dear Customer,
Thank you for your review.
We are very pleased to hear that you found the purchase process easy and that the delivery was fast. Providing a smooth experience from order to delivery is always our goal.
We appreciate your support and hope to serve you again in the future.
Kind regards,
The SelfiMed Team
Very easy quick and professional…
Very easy quick and professional service. Would definitely recommend and use again.
17 kwietnia 2026
Odpowiedź od SelfiMed UK
Dear Customer,
Thank you for your review.
We are very pleased to hear that you found the purchase process easy and that the delivery was fast. Providing a smooth experience from order to delivery is always our goal.
We appreciate your support and hope to serve you again in the future.
Kind regards,
The SelfiMed Team
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