Carnival Cruise Line Recenzje 

Stay away! Buffet cold every morning. Too many lines for food. Drinks not strong being they make you pay for packages. Cruise director was horrible! I’m one and done with Carnival

The 2 stars is for my current experience and not the 21 cruises that I’ve taken with them. I’m done after this with carnival

During our cruise on the Carnival Firenze ship it was a disaster and bad experience all around. Two days into the cruise, the entire Internet and Wi-Fi on the ship went out. passengers were stuck on the ship for two days without being able to use on demand TV nor take care of any business with guest services nor use the Wi-Fi to be able to text and send messages to anyone using the Carnival Hub App. Our state room Stuart was not providing us with the requested items we asked. In the dining and eating section the staff is standing over you as if they’re rushing you to hurry up and eat and drink so they can clean up your mess which made it an entire uncomfortable feeling. I have reached out to Carnival representatives several times to rectify this matter on receiving a refund and carnival has yet to respond or reply to any of the issues that matter matters that I had addressed to them using the post inquiry tab. This will be my last time, cruising with carnival because it shows that they don’t respect their passengers and their customer service is not top-tier.

John Heald! I absolutely love the Live video on Thursday. I’m going to set my alarm. Or stay awake all night lol. You did a fabulous job. I loved hearing from cruise folks and I look forward to our first trip with Canival. I’ll write another review after.
Bev Clement n Willie Conway.

If I could give them less than 1 star I would. My room was filthy, had bodily fluid stains on the couch & main door lock was broken. My wife was attacked on the boat & security did nothing about it. I was punished for defending . She is a black woman & was attacked by a white man. The man suffered no consequences, not sure if that was a race thing. Staff was obviously over worked & under paid. Looked damn near slave labor. Have been on several cruises & can honestly say it is now very obvious Carnival only cares about taking your money.

A friend and I attempted to go on her first cruise but unfortunately her documents for entry on the cruise were not accepted. We were told this was a possibility at the first line but I was told to check in anyway because the next line could approve her document. The issue is they knew at the first line it wouldn’t be approved, as per the manager at the second area, and the rep asked me check in anyways and she knew. That’s what’s scammy to me. I had travel insurance and could have at least gotten half my money back. Because I was checked in I got zero dollars. Carnival has no need to scam customers.

Booked a cruise to join college friends for a reunion. Paid entire balance but unfortunately unexpectedly got diagnosed with serious illness (cancer) a month prior to cruise date and had to undergo major surgery which requires at least 4 weeks recovery period. Called Carnival to cancel and was informed that due to late cancellation and because I did not secure booking with insurance, I can get refunded 25% of amount paid. I explained my situation offering to provide medical documentations but got a reply that their decision stands and by policy, I am being “penalized” for late cancellation - not a tinge of consideration nor empathy. I am a physician who is also in people service profession and such response to me not only showed disregard for an individual’s personal struggles, but a customer service policy that lack individualism and personal connections to its consumers. Will not recommend this company to colleagues, friends and family members.

I don’t know what has happened to Carnival Guest Care/Customer Service, but it’s gone from stellar to stinky. I’ve been traveling with Carnival since 2005 and spent a lot of money over the years. I’ve spent the last 4 days speaking to numerous people at Customer Service/Guest Care and the casino (I’ve lost a lot at the casino, but still love it) trying to get an exception to one of Carnival’s rules. The experience has been hideous with the exception of Joshua with casino services (so nice and helpful) and Giovanni (professional, knowledgeable, and tries everything to resolve). I’ve been transferred to the wrong offices so many times (back and forth between customer service and casino when I asked for manager), given bad information, and worst of all lied to. On February 18th, when I asked to be transferred to the manager, the woman struggled for 5-10 minutes to transfer me and made constant noises like she was extremely constipated or having a medical emergency. After I got transferred to a manager (supposedly), I was told that the system couldn’t be changed for my request, but they made a note to my booking and would send me an email of what was noted on the booking. When I didn’t get the email, I called Guest Care Services again, got transferred to the casino incorrectly, then got transferred to Guest Administration, who finally transferred me to the Resolution Team. I found out that no conversations were documented for February 18th. I wonder why? After 4 days of frustration, the answer was no exceptions.

Emailing icare (maybe rename iCare_if_its_Easy.com) is equally pathetic. I started an inquiry on September 30th (INQU-SS-PA-12042025-1001 and Question Ref 250930-002116, in case anyone from Carnival actually cares). After asking for a response on 12/2, 12/4, 1/9, 1/21, and 2/5, I finally got an answer of just NO. After I accidentally deleted the no answer, I asked for it to be resent on 2/8 and of course nothing. No apology or explanation why Carnival was so unresponsive.

I hope that Carnival actually starts listening to the service provided by their employees. Maybe the employees just need additional training (like hearing their own conversations). I would hope the constipated woman would be embarrassed if she heard it. Also, I think Carnival needs to realize that rules applied to customer complaints don’t always fit 100% of the time in order to be fair to customers. There are the old saying that there are always exceptions to the rules. This should especially be considered for long time loyal customers. I can only hope that someone at Carnival steps in to do the right and fair thing for me. I also hope that calling Customer Service becomes a pleasure like it used to be.

Norbert Juelich

Unacceptable Experience – Formal Complaint
This was my first time sailing with Carnival, and unfortunately, it will most likely be my last unless this situation is meaningfully addressed.
Embarkation Experience
Let me begin with embarkation, which was completely unacceptable. On Saturday, we received a text message instructing us to book transportation two hours earlier than our scheduled arrival time due to construction in Miami. We complied and booked transportation that could not be canceled.
Then, 30 minutes before our transportation was scheduled to arrive, we received another text advising us to arrive two hours later than our scheduled time. Again, we were unable to cancel or adjust our transportation.
When we arrived at the port, there were already approximately 200 people waiting. We stood in line for six hours with:

Zero communication or updates
Only one bathroom stall each for men and women
No water available
Children crying and screaming
The port bridge closed, preventing anyone from leaving

By the end of those six hours, there were approximately 6,000 people waiting outside for the doors to open.
When the doors finally opened, only one employee came out, and whatever organized process was supposed to take place completely collapsed. The situation turned into a free-for-all, with people pushing, cutting, and shoving to get inside. There was no crowd control and no communication whatsoever.
Onboard Experience & Network Failure
Once onboard, we assumed the worst was behind us. Unfortunately, we were wrong.
The Wi‑Fi and onboard network were completely down. Nothing was functioning properly—transactions had to be written by hand, and lines for everything were extremely long. My wife and I assumed the ship would not leave port until the network issues were resolved. That assumption was incorrect.
The ship departed in the middle of the night, causing us to miss sail-away entirely.
On Monday morning, we expected systems to be operational. They were not. The ship had left port with the network still down.
This was especially problematic because my wife needed Wi‑Fi to work on Monday, which became impossible. Lines for drinks and services remained excessive because nothing was functioning electronically. The network did not come back online until approximately 5:00 PM Monday afternoon.
During this entire period, updates were provided maybe every two hours, but they contained no meaningful information or transparency.
As an IT Manager, I can confidently say that if I had handled a system outage with this level of communication and contingency planning, I would no longer have a job.
Additional Issues
Even after the network was restored, the issues continued:

A sewage smell persisted for the first two days, including inside our stateroom
Elevators were consistently dirty and unpleasant
Service was subpar across the ship, with the sole exception of our room attendant
Constant nickel-and-diming for services added to the frustration

The only positive point is the staff do the best they can. The cabin and balcony which I had was satisfactory, nothing more. These are the only good points I can think of.
FOOD; terrible quality, never hot, had long queues all the time, lucky to get a seat to sit and eat. No choice for dining, have to use buffet for breakfast and lunch.. This is the only ship I have been on where the dining room was not open for breakfast. Even to BUY a coffee it could be a 10 to 15 queue.
PUBLIC AREAS: Always very noisy and rowdy, no quieter areas to sit at all, and I looked.
DECOR; Can't believe they paid someone to do it. The most tacky, unpleasant space to be in. Obvious from the first step on to the boat.
INTERNET: Could not get on the hub internet, so then you have to pay, convenient.

Carnival cruise line insurance company that handles when you canceled Aon travel. But having been dionoused with cancer is not good enough for them to get our money back. The name of the insurance company is Aon travel insurance company terrible. So we did all the paperwork they asked them they wrote back and said that having cancer is not good enough for canceling the trip.REALLY !so don't book with them my brother had the platinum card and I was gold. This is the way they treat customers They have a paper sing by the Dr. Not good enough.

If I could give a negative carnival magic would get that. Evan in guest service is very disrespectful and is giving carnival and bad name for sure he needs fired. Room 7307 is a grand suite not suited for a dog to stay in!!! Worst customer service ever they don’t care about you or their customers. Carnival has forgotten you are only in business because of customers. This ship and employees would be the worst we have ever met!! I would not recommend taking a cruise on this ship at all.

We are currently on the Carnival Vista from February 7th to 15th in cabin 2297, and we’ve had serious water damage for days. The carpet has been soaked, and despite multiple requests, guest services have done nothing but vacuum and blow air three to five times a day. We were only offered a steak dinner—no real resolution or proper accommodation.
Even more concerning is the mold or mildew risk, since we’re breathing this in. No one seems to care—they just want to clean for the next guests. If you’re booking this cruise, avoid room 2297 and its adjoining cabin. The HVAC issue wasn’t properly fixed, and water from that hallway is seeping into both rooms. This has made our trip stressful and disappointing.

I have done many 3 day cruises with different cruise liners and the captain always follows the good weather so passengers can enjoy the sunshine. Last 2 cruises were with Carnival and the captain literally sits out at sea turns off the engines and drifts along with the crap rainy weather BOTH times instead of cruising north or south to get out of it! Never again will i cruise with Carnival!

I am canceling my group on the Carnival Magic and booking my cruise group with MSC. Why? Carnival wants to charge me 200% for not wanting a cabin mate . I feel I am being punished because I am older and wish to have a
Cabin by myself. MSC changes 150% or a little more than having one guests. Carnival must change the way they do business as I feel they are stagnant and stuck in the past

Costa Luminosa (Jan 2026) turned into a nightmare of theft and hidden costs. First, my $500 backpack disappeared from my cabin.
​Second, the Spa is a total scam. They promised a package for $430, then secretly charged us $560. They handed us fake $0 receipts to hide the theft, and then—without any authorization or signature—stole money from my partner's account instead of mine. This is not just "bad service," it’s financial fraud and lack of basic security for guest property.
​Guest relations on board refused to help, shamelessly pushing the problem to corporate. If you value your money and your belongings, STAY AWAY from Carnival/Costa. They don't protect your privacy, your signatures, or your luggage.

STEALING LYING THEIVES
i left my jacket in my cabin closet i realised after i got off the ship and asked if it could be retrieved before i had to get my flight i was told no not until all passengers have been vacated by 10:28am i got an email advising my jacket had been retrieved and would be sent to me by post that was on the 29th december after coming off the carnival conquest i emailed the liaison who said it was fond and would be sent and they said they had no idea what had happened to it and to repost it lost to lost and found.

I have done this and they have replied we do not have it and cannot find the jacket.

Horrible customer service and thieves for stealing my jacket.

DO NOT USE THEM

I’ve sailed with Carnival before and had great experiences, which is why I had plans to continue cruising with them. Unfortunately, after this experience, I will never book or sail with Carnival again.

I had an upcoming cruise booked under my own Carnival account.. I made the booking and handled everything myself. Somehow, the reservation was canceled by my now ex. I was never notified of the cancellation. No email. No call. Nothing.

After speaking with multiple Carnival representatives, I received no real help or resolution. What’s alarming is that Carnival allows any adult associated with a booking to call and cancel it, even if they are not the account holder or the person who made the reservation. That means your entire vacation can disappear without your knowledge.

There should be stronger confirmation and security measures in place, especially when multiple adults are listed and the booking is tied to one primary account. The lack of protection and accountability cost me my entire vacation, and customer service made no effort to fix it.

Be very careful booking with Carnival. In my opinion, this is a major flaw in their system.

My mother and I sailed on the Carnival Venezia (Jan 11–25, 2026). Prior to sailing, our travel advisor verified that life-saving medical needs—a medical refrigerator for insulin and a power supply for a CPAP machine—would be accommodated.

​Upon boarding, Guest Services was completely unprepared. Instead of assisting us, the supervisor labeled our medical necessity a "lie" and threatened us with immediate debarment (removal from the ship). We spent our entire vacation under extreme duress and fear for our safety.

​Corporate Admission of Fault:
On January 22, 2026, I received a written admission from Gary Rodriguez, Carnival Office of the President (Case #INQU-SS-VX-01202026-1). He admitted that Carnival failed to verify our medical needs and confirmed that we were "threatened with removal rather than supported."

​Desired Resolution:
Despite this written admission of guilt and negligence, Carnival has yet to issue a refund. We are seeking a full refund for the cruise fare due to breach of contract and failure to provide a safe, accessible environment for a passenger with a disability.

The ship itself was the Carnival Venezia, and we were booked in cabin 2487. While the ship's layout was beautiful, the lack of basic medical training for the Guest Services staff made the entire 14-day experience stressful and unsafe for a passenger with a disability.