CarDelMar 

Did not get my rental car because amount on creditcard not enough. Info About amount neefjes insufficiënt. No help at all from company. Now almost two weeks waiting for money to be deblocked from creditcard.

The pickup / drop off of the vehicle was fine but that was handled by Europecar.
I have since sent Car del Mar several emails regarding an insurance payment, which they have not answered.
Their call centre is in Berlin (charged at international rates) and they cannot help and refer me to a customer service email address or the online complaints system.
Their online complaints system does not work. Once they have deemed a complaint "resolved" it is impossible to respond or start another one.
No one has ever responded to my repeated emails. The first one was sent in September.
Do not use this company.

I booked a car through CarDelMar but they failed to confirm within the time frame they promised. They then let me know that they couldn't fulfil my requirement one day before the start of my holiday. I picked up the message after the end of the working day so there was no way of rectifying it.
This gave me one evening to find a replacement vehicle, which was the start of a brand new problem and a lot of stress which was neither my fault or the replacement company's fault.
It was the first time I had hired a car to drive on holiday and I was already a little nervous about it. The extra stress was all CarDelMar's fault - I was literally sitting on the plane STILL trying to sort out this mess at the very last minute.
Needless to say - will never consider using them again, although I can see I'm in good company!

Very poor service throughout, booked the car for the next day but unable to confirm the booking and only told me that it can take up to 72 hours for confirmation. Not allowed to cancel the booking. Spoke to the guy over the phone call Ben who is useful and very unhelpful and just said, make a complaint if unhappy (which I have done).
Confirmed a place of returning the car but the 'branch' does not exist in the location selected.
Had additional charges on my credit card for unknown reasons, under investigation now.
Both on pickup and dropoff, no one checked the car with my presence.

The WORST COMPANY EVER, stole my money, didn't give me a refund for a car I was never able to rent because they simply did not write in their terms and cond. they wantes multiple IDs on top of the Driver Licence which I had. Customer service is slow as fuxxx, agrees to give you a refund then change their mind hoping you would forget and get over it. DO NOT EVER USE THIS COMPANY OR THEIR PARTNERS LIKE SICILYBYcar. If you need to rent a car go to a serious company not this sausage factory

I have booked a car with cardelmar at a pretty good rate, however at checkout car rental provider has charged me additional fee.

I have submitted a ticket to cardelmar requesting investigation and they replied 2nd charge was for insurance without providing any prove documents.

AVOID THIS COMPANY, THEY ARE SCAMMERS!!!

Terrible service all round, after a previously good experience.

I used CarDelMar as a repeat customer after a good first experience hiring a car in Santorini, Greece. This time I was hiring a car in Naples through CarDelMar with a company called LocAuto.

After a 2 hour wait in the sun, we got on a bus to find the pickup place 5 mins away (poor signage at Naples) Here, another hour+ wait occured while the line of poeple in front sorted there car bookings, other booking companies were getting through people in minutes so this was clearly a sign of things to come. My turn came and my car was not ready, I had to wait 2-3 hours or take a smaller car (NO!) or pay for a bigger one. They then said I should call CarDelMar and move my booking to another hire car company, I tried and CarDelMar were shut, on a Saturday afternoon!! Ridiculous. So back to LocAuto I went and explained they were shut so what can I do. My options were wait or pay for bigger car. I decided I had no choice but to pay for the bigger car, not ideal when you plan to drive the Amalfi Coast. Upon givin my NORMAL Bank of Scotland CREDIT CARD, I was told that they could not accept the card as it was NOT a credit card. I nearly choked and said YES IT IS! I have used this for years and never once has it been questioned for not being a credit card. It has a personalised picture on it like many companies offer but thats all that differs. After much arguing, assistance from other customers who agreed that it is a credit card, I had to walk away. Loc Auto would not accept or even attempt to use the card. I tried offering my debit card but they would also not accept. In the end, I had to use another company and pay £242 in addition to the cost of the rental with CarDelMar.

This really spoilt the first half of my holiday.

When i came home, I tried to call to log a complaint to find a voice recorded message asking me to raise a ticket online. I did so and pretty much typed what I did above.

I then received a week or so later,

We investigated this matter promptly with our local partner and we have obtained the documents explaining this situation.

We're sorry to hear that you were not able to pick up the car because you did not have a credit card. However the information that you need to have a valid credit card is available at all time in our terms and conditions under point 18, see the link below. As well they are available before booking in the terms of hire.

18. Deposit
All local car rental companies have the right to demand a deposit. Therefore, a credit card issued under the name of the driver is obligatory. Debit cards (e.g. Visa Electron) are not accepted by the local hire car companies. Please follow the advice given on your voucher and the advice under the hire conditions of the vehicle that you have selected.

Additionally, you were asked before completing your online booking if you read and understood all terms and conditions. Furthermore, you received a set of terms and conditions with your voucher. With the email that had your rental documentation attached, we pointed out that you needed a valid credit card. From that point onward, it would have always been possible for you to contact us and, if in doubt, clarify the credit card.

At this point, we are regrettably unable to offer a refund. We are sorry we are not able to give you a more positive reply.

So it seems that my message was not read correctly, I received a generic as I apparently did not have a credit card. The whole reason for complaint is that I DID have a credit card, that is the problem!!!

I then tried to reply to the ticket as a link at the bottom states that I can reply if I am not satisfied, only to find I cannot reply as the ticket had been closed! (THANKS FOR THE CHANCE OF REPLYING). I then tried to open a new ticket but it is impossible as one has already been closed against my booking reference. Basically, you are backed into a corner with no option apart from calling a German landline which I plan to do.

Terrible experience, never to use again and I will not stop until I get my money back!! I have been robbed and will be taking this to small claims court as this is complete theft!

Do not ever book through this company they are complete crooks. I booked a car with them for 6 days in October. Having made the booking I was told I would get a confirmation email within 72hours. This happened and payment taken. This weekend I printed the confirmation voucher only to see that the company they had made my booking with their office closes at 10pm and we do not arrive until 11pm.
I telephoned car del Mar who admitted it was a mistake but insisted it was my problem.
I explained that I had given my flight details on the request form so surely it was their fault, no problem they said we will find a company who will be open. This they did but now instead of being £43 it's now £109. This can't be right I said this is your mistake, no it's my fault because I should have checked the confirmation!!!!!
I asked for a refund and will never use or recommend Car Del Mar ever again.
BE WARNED
.

You don't get a true confirmation email until about 48hours prior to your rental start date, instead getting an email saying the booking isn't confirmed and they'll get back to you, when you first order online.
However, you are charged!
Couldn't use the car in the end due to illness, but didn't think it was booked anyways, until it was too late to cancel and saw yes the money had been taken.

I booked a compact rental car with CarDelMar in good faith. I was provided with a "pre-paid voucher" for my rental car and charged £53 for 6 days. At no point on the website did it clearly state that this charge was for excess insurance only. The whole website is designed to make people believe they are getting a car and insurance for the price they are paying. To say it is misleading would be a huge understatement. Upon arrival at the airport I was told to either pay another £186 for the car and insurance or no car would be issued. I was informed by Goldcar that the "pre-paid voucher" I was given by CarDelMar was worthless and not recognised by them at all. As I was on a budget this meant that most of my savings for the holiday had to be given to the rental company which ruined my holiday completely.

CarDelMar know EXACTLY what they are doing. They have the small print terms and conditions that you receive after booking (2 point font and hidden away in paragraph 24) that they think excuses them from deliberately deceiving people into thinking they have booked a car with insurance when in reality they have done no such thing.

I repeatedly contacted CarDelMar customer services but they are slippery and evasive and just avoid and deny any accusations of their misleading behaviour. As a result of this I intend to take them to Trading Standards in the UK and also a small claims court to try and recover my money but mostly to try and get them to change their deceitful and dishonest ways of conducting their business.

On this site they have 451 reviews and 1.4/10 satisfaction score. That score speaks volumes as to the kind of company they are so if you are yet to book - DON'T! I only wish I had seen this page BEFORE I got involved with them.

I have used many car rental brokerage services and Car Del Mar by far has been the worst. We were denied a car rental from the car company for terms and conditions that Car Del Mar did not provide us causing us to not be able to have a rental car once we arrived on holiday. We had to go to the nearest car rental company pay three times what we were going to pay and just have Car Del Mar refuse to issue us a refund due to the terms and conditions they did not provide. This is a scam company. BEWARE and DO NOT USE THEM. The same prices are offered through more reputable companies.

Booked car hire through CarDelMar on 11/09/2016, Received a booking number 5443798 with all the details and confirmation of the booking. From that I assumed all was booked and confirmed with Europcar!!! I was very wrong. It seems I should have received another email with a voucher to re-confirm the booking, I did not received that and as a result the booking was not registered with anyone. So, after wasting 30 mins of my time trying to call CarDelMar and Europcar I had to pay for a taxi to my hotel at a cost of £63.00, please also understand CarDelMar do not work Sundays so you really can't get hold of anyone!!! If you need car hire DO NOT USE THIS COMPANY...SIMPLE

Never use this company I went to Sardinia and paid all the insurance up front in the UK. Arrived at Olbia Airport and went to the Goldcar desk. I was told that the insurance did not cover accidental damage and I had to take out insurance which cost more than the car hire. The staff at Goldcar are paid a commission for up selling insurance. The cost was £140 for 7 days. If I had purchased in the UK it was £40 for full year.We had an accident no injuries and returned the car. My advice do,not use this company or Goldcar they are rip off merchants.

we had to wait for 2hours to pick the car up because the staff was so inefficient and incompetent! we had booked a complete insurance package but as the rental company wasnt car del mar but guerin we had to pay over 1000 euros as a deposit to guerin. we are so glad nothing happened to the car because we know we would never have seen that money again otherwise. don't book your rental car with car del mar, we'd never do it again!!

Car del mar as a broker was very inefficient in handling customer claims and complaints. Despite having a call number the "customer service person" could not deal with my request and could only ask me to email and they take long to get back to you.

The damage was €390.42 but the refund was only for €195.21. I've called your team on the phone who told me that €195.21 was what Record Go gave you for the invoice for damages so why did they charge me €390.42? I demand a refund for the remaining from Car Del Mar or Record Car.

I have also asked to see an invoice for the car repairs as I felt that the €390 for the repair was excessive but they did not respond to my emails nor filing in the forms on their websites

Also, I have enquired previously about the remaining excess your Partner Record Car Rental Mallorca is still holding. They have taken €1200 to cover charges but have not responded via email or by phone despite my various attempts to call them. On one occasion I did manage to get through, they told me to email them but they have not replied my emails or online forms for 2 weeks.

It has been close to 2 working weeks since the incident. I find this unacceptable and am very disappointed at the level of service.

As a broker, I hope that car del mar will be able to get a response for me and get them to refund the amount as well.

Hired in March, with full excess waiver. £150 excess paid on return of car, now September and still not refunded. I think I would go as far as to say they are probably running this as a criminal scam. AVOID at all costs.

Nach zwei Monaten erfolgte immer noch keine Rückzahlung. Fristgerechte Stornierung bestätigt, mehrfach angerufen, angeschrieben, Frist gesetzt, die stellen sich einfach tot.
Strafanzeige und Einschaltung Rechtsanwalt unumgänglich

Nie wieder diese Firma, kann jedem nur abraten

Hello!
I made reservation #5175857 with Service Package All Inclusive Plus. There was the accident – the windscreen was damaged. 24.05.2016 I open ticket #1204315. 01.07.2016 I receive message from Veronica Rodriguez Joly, that the excess of 1455.82 euro will be refund during 15 days and ticket was closed. Up today, during more than two months, I don't receive the payment. I write several letters - no answer. Now, I try to sue (The European Small Claims procedure) and ask USA lawyer about judicial outlook of this fraud.

Looking for a car to hire at Belfast Int Airport saw that Cafe Del Mar offered the cheapest - so I booked it. Then received an email stating the car might not be available??? I sent an email asking yes or no - have I got a car or not? Funnily enough they emailed back stating no, due to unavailability of the car on the dates selected - the dates that they were advertising and offered me!! Joke, waste of time, rip off, etc Why cannot these companies just disappear and stop wasting honest peoples time?

Their explanation - I only made a request not a booking, yet their email states I have made a booking and thanks me for it!! Really??

do not, I repeat, do not use these absolute morons, it may be cheap but there's a reason. Didn't get the promised prestige car as their T&C's are incorrect. after a long complaint procedure I finally got a refund but they started to ignore me when I was chasing for compensation due to disappointment, call costs (you have to call Germany, only for them to tell you that you have to email), and general appalling customer service. the worst part is they don't even know if they're a German or American registered company and there is no governing body which they have to abide by the complaints etc. Do not give them the satisfaction of your cash. Use a reputable company like Europcar!!