CarDelMar 

Hired car through comparison site. Not informed that I needed Credit Card to collect car - that only came in terms and conditions. I had booked the car for next day hire. When I got T & C's I phoned company. They were difficult to get hold of and kept hanging up. Eventually got through. Not prepared to cancel or refund at all. Was not able to speak with a manager.
Have had to pay a large sum for extra insurance from Budget to take car.
I would not use again, or even use a comparison website. Book direct with company and don't go through various virtual companies to get the service. It is not worth it.

Car Del Mar sold me car from Belfast International Airport. With two days to go before I travel they claimed a 'system error' meant that they had booked it from Belfast City Airport. They said that they would refund my card, a re-charge at the same rate. I chased for this to happen and it never did. I finally got an email from them - after I had arrived in Belfast - stating that I had to 'resolve this with the local supplier'. When speaking to the local suppliers they informed me that they get better rates at City airport and so advertise those and swap them later to be ahead of their competitors. Hertz have already dropped them because of this practice. I had to leave my children and partner at the airport and get a taxi to the other airport to solve the issue. Europcar were excellent. Car Del Mar were diabolical. Put simply I was mis-sold my booking. They took money for something that they could not deliver. So far, they have agreed to refund me my taxi but I want a full refund for the whole booking since they mis-sold me a product. Avoid this company at all costs.

I used Cardelmar to hire a car in Italy. I opted for All Inclusive Plus package thus covering myself for any unexpected losses. Unfortunately, I have had a tyre puncture and scratched alloy wheel. The total bill was about 360 Eur, Cardelmar agreed to refund 250 Eur as they do not cover any Admin charges by a rental company. The problem is that I still have not received any money. I waited for advised 10-15 working days, no refund, gave them a call, got a promise to pass my info to a supervisor, waited few more days, still no money.
There was no communication from Cardelmar why there is a delay, asking me for more information, etc. Just silence.
My next step will probably be to contact my credit card comany to start a dispute.
Be aware.

The point up to returning the car was brilliant - one of the best experiences I've ever had. However, since then it has been awful - one of the worst experiences I've ever had.

I returned the car with slight damage incurred while the car was parked. I paid for the damages and then went about trying to get a refund from Cardelmar since I'd taken out the additional insurance.

More than two months on from when the claim was APPROVED, there is still no refund. Despite numerous calls & emails, there is not one cent in my account - and I don't believe there ever will be.

Customer service is appalling - promises, promises, promises. The website is woeful (constant redirecting to a contact number that doesn't work) and there is almost no way other than calling a UK to contact them.

Next stop is the Financial Services Ombudsman to see if I can wrangle the money out of them.

Booked a car through Car del mar on 20th June 2016. returned to exeter Airport at 3am on sun 14th Aug. No car!.. Had to get a taxi back to cornwall at cost of £220 for 5 passengers. We were very luck to have got the taxi. rang europcar the next morning who said they cancelled the booking as they couldn't fulfil it. Car del Mar should have contacted us. I have made a complaint to Europcar as 7 days notice is extremly bad as we booked 9 week prior. They had our email address and mobile number but we received nothing. Car Del mar only open Monday to Friday so havent made contact with them yet. Never use!!!

I felt cheated by this company. They charged me 21 euros extra for a "fuel admin charge". This was not made clear to me when I made the booking. That's deception pure and simple. Horrible business practice. Also the assistant at the point of delivery told me there was no damage to our car then left quickly while we looked it over. There were several dents and scratches, which we marked on the form. Clearly they would have charged us a fortune had we not reported these in advance. Again, horrible business practice. I did not feel at all comfortable with this company. I felt like I was dealing with sharks. Avoid if you want peace of mind.

After have a bad experience abroad - 4 days not being able to use your car - and you contact CarDelmar, they absolutely don't give a #$%@ about your complaint, bad experience. Their customer service is outsourced, so you end talking to some teenager who can only reply based on a script. What ever your experience, how bad or terrible, don't expect any usefull help from CalDelMar. If you need to rent, just do NOT do this via CalDelmar, ever!

Unprofessional and unacceptable customer service- never experienced anything like it. I followed the refund procedure, raised a ticket online and submitted all my documents along with bank acct details. I received an email from Car Del Mar 11th May confirming my claim had been approved and the 242 EUR will be refunded within the next 10 working days. That was 3 months ago! I have called 7 times in the last few months following up and every time I get told exactly the same line- 'I will send an email to our accounts dept to follow up'. I have asked to speak to a Manager and was told the Manager's do not come to the phone to take calls. I asked to make a complaint regarding the service I had received to date and was told I need to raise a ticket. You cannot raise more than one ticket for the same booking reference number. I am now pursuing court proceedings and seeking legal advice to get my refund paid. Worst company I have ever dealt with.

Having booked a hire car through Car Del Mar's website which clearly stated a 'full to full' fuel policy (I had the screenshot), when i printed off my voucher, it stated 'full to empty', therefore meaning I was going to be charged refuelling costs and service charges. On calling car del mar, I was offered two choices. 1. Cancel the booking or 2. Pay the additional and ask for a refund on return, neither of which I wanted to do. After all, why should I. I have paid for a car on a full to full policy. Canceling would mean I would now be paying a premium as we were so close to our holiday and paying additional to the hire car company is not something I was prepared to do either. I asked for them to find me another car of the same size and on a full to full policy and if the cost is more, then they should pay. That was against policy. As is speaking to a Manager by all accounts. On requesting this and becoming more and more frustrated, I was hung up on at least twice. Absolutely horrendous experience. I have also emailed them with the screenshot attached but as of yet, still no reply. DO NOT USE THIS COMPANY. THEY LIE ON THEIR WEBSITE AND SIMPLY DO NOT CARE

They are awful!

Avoid this company like the plague. My flight was delay and then mid-flight redirected to another airport. I tried multiple times to call and tell them I was running late but no one answered.

Then next day after 10 attempts I was able to speak to someone however by then they had cancelled my booking and refused to give me either a car or a refund!

They are the scum of the earth!

Rented a car through CardelMar with Goldcar for 150 euro's including all-inclusive plus insurance and full-to-empty gasoline tank. Was charged 450 euro's in the end. Company states that these are 'administrative costs' and a double charge for the insurance by Goldcar (for no reason). Worst experience ever.

Booked a car from them online. They said to allow 3 days to receive the booking voucher.
After 3 days still hadn't had any confirmation. When I contacted them they said the car I originally booked was no longer available and the alternative would cost £130.00 extra.
If they had let me know earlier I could have found an Alternative for roughly the same price. Now when I looked around all the prices have gone up.

Booked a car for 11 days in Crete and pre-paid the full amount. Unfortunately my wallet was stolen whilst en-route to the airport pick-up location and I lost all of my credit cards, though my wife still had her cards.

As we were within 24hrs of the pickup we couldn't cancel and so attended the car hire depot anyway and attempted to use my wife's credit card for the security deposit. Unfortunately this was not acceptable according to the T&Cs and we were refused the car - the CC has to be in the driver's name. The car hire company did not take my CarDelMar voucher and did not expect to get paid anything - they were simply going to rent the car to someone else.

Afterwards I asked CarDelMar for a refund and they refused, saying it was basically my fault for not presenting the right documents. This amounts to a 100% cancellation fee, as CarDelMar won't be paying anything to the car hire company, they essentially keep the entire amount for themselves. I feel this is totally unreasonable and possibly illegal under UK law - a cancellation fee should be proportionate to the costs incurred. A fair response would be a partial refund but this is not forthcoming. Their customer service also closes tickets without giving a right of reply.

As well as being very unfair, I find this to be a very strange customer service approach by CarDelMar - I will never, ever use them again, neither will any of my family, friends or work colleagues. Over time, the lost revenue will easily exceed what they gain by keeping my entire fee - doesn't seem sensible on their part.

I made a reservation via the autoescape web to pick up a car at Girona (Spain) train station at 19:00h.
When I got there at 19:00h I found out that the partner office (Europcar) closes at 18:30, so I couldn't retrieve my car. I was stranded without a car for the whole weekend and I am still waiting for Autoescape to refund my rental or even acknowledge the issue.

This is a nightmare broker to deal with. Their partner did not have a car for us Italy. We had to rent from different agency the next day and had to pay AGAIN for our car rental. Trying to get back the charges for this second rental and the costs for a taxi is proofing to be a nightmare. Car Del Mar do not seem to understand that the contract is between us the buyer and Car Del Mar and not the rogue rental agency (joyrent.it). The claim's process is set up in order to frustrate the client to no end. You need to input everything on its website. Once it is inputted the agency has 7 days to look at your claim. (this is not stated anywhere). Furthermore, if you contact them again online the 7 days countdown starts again!!! Calling them is useless as you only get to speak to a hopeless agent in the reservation department as the poor people in the complaints department apparently do not have phones! It is impossible to speak to an agent who is actually handling your claim.
I can only repeat myself do not ever use this broker for car rental.

They are thieves. They rented a car with UNLIMITED millage. When I went to pick it up it was LIMITED.
When I came back I putted a claim for the extra money that I paid to Car rental company. They didn't do anything. The phone number and the email that they putted on the website is FAKE. No body answer you.

Rent a car online for three days in Palma de Mallorca. All payed before to leave. BUT NOT ALL FEES INCLUDED IN THE PRICE SHOWN AND IN THE CONDITIONS SENT BY EMAIL!!! Once landed at 00:20 in the night, the shuttle took 30 mins to come and pick us up. Once arrived to the office, we had our car after 3 hours and only 2 persons where before than us. Very very slow man and very very bad situation. They charge more than what whey write, they gave us an additional "terms and conditions" sheet where we got ADDITIONAL FEES!! 50€ because the car collection was after 1:00AM (completely their fault and NOT WRITTEN by email in the conditions!!!!) + 35€ because if you want to use the condition fuel to fuel you have to pay!!! It's ridiculous!!! Moreover, very rude persons. We arrived at the office at
Absolutely DO NOT USE THEM!!!!!!!

Awful company. On arrival at Toulouse Airport we were told that there were no cars available even though we had a pre-paid voucher, so we had to go by train to our destination. On our return I emailed CarDElMar with no responset until I found out that I had to email them through their website. To cut a long story short after many phone calls and emails and having to send them international bank details they eventually refunded my payment to my credit card after more 1 month and a half. No apologies for a spoilt break! Do yourselves a favour:AVOID them!

Issue with car hire for a trip to the France. Local agent was willing to leave me my wife and my two children stranded at the airport. Tried to get my money back on return. 4 emails, numerous hours on hold on the telphone and one log on their ticketing system and not one response back.

The worst customer service I have ever experienced.

Booked a car with child car seat in Crete with Olympic car rentals via Car del Mar. Car seat offered was at least 20 years old, had no fitting instructions and one of the straps was tied together in a knot. We refused to accept the vehicle and had to go to Hertz instead. Car del Mar refused to refund our money however and said we should have cancelled 24 hours in advance. How were we supposed to know that the company would not be able to provide a safe car seat 24 hours in advance? Car Del Mar's attitude to child safety is negligent and frankly unpleasant. Avoid them like the plague.